1/3/18
I wish I could give this company even less than one star, it's unfortunate because they've been so good to us before.
Last week my father and I made arrangements to have a couple of guys get a truck out to help us change storage units, bring some stuff to our home, as well as bring some stuff to the dump. We were told by the office to meet at the storage unit at 12 pm and wait for the movers to come help us. Over an hour passes by without a single notification or phone call from them, until we took the initiative of calling Truckee Movers ourselves to see what was going on. We come to find out, they were way behind schedule with other clients and could meet us later in the day. We had our own schedule to tend to though. Because of our busy day, we made an appointment with Jenny in the Truckee Movers offices for the next day to meet with them at 11 am, no big deal, people have unexpected things happen. Besides, they've been good to us in the past so why wouldn't they come through for us?
After we were originally supposed to meet with Truckee Movers, hours later, I got a call on my phone from one of the guys who was supposed to meet us at 12, telling me he had other stops that took longer than he thought and asked if we could still meet him later that day. Which we found to be odd because Jenny told us there was only one job that morning before us. Considering our schedule I said no, so did my father, but he kept being persistent about meeting us. I gave the phone to my father to speak to the mover and let him know that it was going to have to be tomorrow, because the moving guy on the phone simply wasn't understanding me and what I was telling him. He then told my father that he was told by his superiors to meet us between 1-3 pm. What? How does that make sense? Either he was backed up with other people, or he was told by his boss to meet us between 1-3 pm. Which is it? We knew to meet at 12 because that's what the Truckee Movers office told us. This guy was telling two different stories to my father and I that were completely different from the Truckee Movers offices. In the background he could hear me say how their tardiness/absence "has messed up our whole day and schedule", the mover on the other end of the phone became very irate at that point. He was trying to get us to work with him that same day and trying to make us wait even longer at the storage place for him, because he had the following day off and he wanted it to stay that way. My father and I were trying to talk with him on what would be a good time to meet him the following day, around 9 o'clock, when he rudely said "I'll see what works" and slammed the phone/hung up on my father. I personally have never been treated so disrespectfully and inconsiderately by such a reputable place and especially by such an immature, child-like employee.
I guess that moving guy doesn't have to worry about dealing with us anymore, we chose to call and work with another moving company in the area. We will never use Truckee Movers services ever again, rest assured.
I hope that moving guy has the best day off he's ever had in his life, he most surely deserves it. read more