When entering an auto parts store, patrons immediately place themselves in one of two categories:…read morethe guy who goes straight to the counter for help, or the guy who just goes to locate an item in an isle. I am the second guy. I like to go grab whatever part I need, utilizing the part-look up directory if necessary. I am also a girl. The first offer for help was appropriate; I declined politely. But as soon as i said no, the associate walked over from behind the counter anyway and proceeded to try to locate my item FOR me. I reiterated that I knew exactly what I was doing. Less surprising, he offered to help me change the wiper blade for me. No. I guess I'm only really annoyed by the tact of his second attempt to 'help' me. If I were a man, I don't think he would have blatantly disregarded my saying that I didn't want help. Unintentional sexism is still sexism.

Of the two O'Reilly Auto Parts stores on Broad St... this is the one you do not go to. I've been a…read morelongtime O'Reilly's customer... I typically shop between them, Advance, and AutoZone (maybe Napa in a pinch). Generally the prices at O'Reilly's are more competitive and they almost always have the parts I need, which can sometimes be for vehicles that aren't super popular. I love working on vehicles and would rate my mechanical aptitude as intermediate. My latest auto need was for a stupid simple battery change... the battery on one of my vehicles had been slowly going out over the last few months and the day finally arrived that I needed a new one. What is usually an in-out experience with a tech at the store kindly swapping the battery out for you turned into anything but ideal. As soon as I walked in I was 'greeted' by a guy behind the counter, but he spoke so softly and was looking at his computer screen the whole time, I didn't really know if he was talking to me or to the other half dozen employees up towards the front of the store. I came up and expressed my need, asked him to run a battery test on it real quick to verify voltage (I didn't have access to my multimeter to do it myself like I usually would). Test showed the voltage was too low - battery purchase need confirmed. While up at the front talking with the associate, all of the other employees were basically screwing around, using pretty foul language, and just all-around pretty unprofessional. I thought, man, I wonder where the manager is, I bet he wouldn't be happy. And then poof, out comes the shift manager, and he's right in the mix participating with them! I should have just left at this point! I asked the tech if he'd be able to help me switch it out real quick, and his response was, "No I don't think so.. it's too cold outside. Basically if it takes more than 10 min or so I'm not going to." I'm pretty sure I was speechless at this point. You work at an AUTO PARTS store, not a cosmetics store.. MAN up! At this point I should have left and gave a competitor my business but for some strange reason, I didn't. I paid for my battery, took it out to my car, which at this point wouldn't turn over, so I needed a JUMP. Amazingly, the guy was happy to give me a jump so I could leave, sure hope he didn't get frost bite. Got back and did the 3-minute job myself.. seriously.. two bolts for the bracket, one nut each for the terminal... battery out... in, reverse order. Done. So now I needed to get my core refund of about $20 since they didn't swap it out at the shop.. so I had to spend more time and money and went to a DIFFERENT O'Reilly's and got the treatment and customer service that O'Reilly's is known for. Do yourself a favor and PASS on this store!!!

Terrible customer service. I had been somewhat loyal to AutoZone when I lived in IL. But recently I…read morebought a battery and refurbished alternator from AutoZone Murfreesboro in January. My van went thru a few rounds of repairs... and ultimately too many deeper problems were found and it landed in the auto wreckers in March 2020. COVID shutdowns had already begun and we didn't leave our house much for 2+ months. Went to return the UNUSED parts and the core parts in mid-May, and all my returns were declined because it fell outside the 90-day return policy.... in the middle of pandemic. :( I pleaded my case and was told to take it up with a manager (who wasn't present). I have much more major purchases from other companies that have been more than gracious during the pandemic, even non-refundable airline tickets can be rescheduled. The staff person literally shamed me for not taking care of this return in under 90 days. Even if I can sell the parts at a discount on Facebook, I'm still likely going to lose nearly $200. They have officially lost my business.

I went here to buy screws to put on my license plate to my new car. The associates were friendly…read moreand helped me choose which screws were for my make and model. I got home and tried to install it myself but the anchors I had didn't work with the screws. I called to ask if I could come in and have them help me install it and they said yes that's something they do. I went the next day with the screws I had purchased and my receipt. Another associate helped me and installed the license plate for me. He was very nice and didn't even charge me for the screws he used. Then gave me my money back for my original purchase in cash. Wow excellent customer service and the prices here are great. Thanks!

Go elsewhere for parts and supplies! I bought bulbs that was told will fit my car. they did not…read more I returned for the correct bulb. The manager said, "The container is too damaged to return it." They could have returned it to the manufacturer and let them know their product will not work on a Toyota Rav 4 socket. I have never experienced such a non-helpful manager as this! I have spent a lot here over the year. I would never use ANY ADVANCE, again!

First time shopping at this location today. I came in for a very inexpensive part (headlight…read moresocket) that I just assumed would be behind the counter. The gentleman that helped me looked up the part, saw that it was on display in the store and took me right to it. I was in and out in probably five minutes, but even though it was a $6 sale, I was treated wonderfully and couldn't ask for a better experience. I felt like my business was as important to them as someone dropping several hundred dollars. The next time I need something for my car, I wouldn't think twice about driving across town just for the great service at this location.

Don't you miss when the person behind the auto parts counter knew about cars not just put something…read morein a computer. I needed a light and the kid had to get off his butt while sitting on the front counter. While typing away after I told him what I needed he still insisted on needing my vehicle info. Then tried to lie by saying the motor matters for a freakin bulb while vaping in my face Pass this location.

Austin was highly mediocre, less than helpful, in a hurry, gum smacking, unfriendly…read more I'll head across the street to AutoZone.

Came by AutoZone today to grab some LED headlights for my Toyota Sequoia. I called the dealership,…read morebut they didn't have any and my left (driver side) headlight has gone out. I called ahead of time and asked if they had any LED lights for my model and year and the guy said they did, and that they were plug and play. Went by, picked them up, and I was on my way in in snap. Great service, now to see if they actually fit without any hassles as stated

If I could rate no stars I would. Went in there to get my battery tested and the lady at the front…read morerudely shut me down, while the other employee laughed and stated because there were only two people working they were unable to help me. Extremely rude and unprofessional. Will not be coming back to this location.

Staff is not very friendly or knowledgeable. Tried to over charge 100 bucks on a transmission…read more. will not return till they get some staff that know wtf they are selling. Don't waste your time being overcharged and treated like you are an idiot.. Hope they go bankrupt.

Nothing but trash!Old parts all in the rows that they have never cleaned up!They will quote you a…read moreprice for a part,then try to charge more when you pay for what you've pulled!

Tess was awesome and she really went out of her way to help me, sending pictures of the available…read moreparts and helping me load up. I live about 3 hours away and she made sure the trip wouldn't be in vain! Prices were also incredibly fair and communicated well ahead of time; I enjoyed the experience and I will be contacting her again if there are any smaller parts she can sell and ship to me. This is what it's like to do business with real people who care and have integrity. Thanks so much for helping me revive my car! It means the world to me.

Found the right rim for my car after hitting a pothole. Saved hundreds not having to buy a new…read moreone. Thank you!

Great service by a very knowledgeable crew! O'Reilly Auto…read moreParts is a great store for me to buy anything from classic to modern cars finding most items in stock. It is impossible to give just one or two employees a "shout out" because ALL of the employees at the Church Street location in Murfreesboro are the best! The internet is a price equalizer but customer service is earned and they have earned my busines. Joe Hunt's Paint and Body

needed oil for my son's car and a filter. had no clue what kind of filter. Lindy tried to pull up…read moreby the vin but wasn't successful. then she told me if I gave her the license plate number she could find it! Tah dah! pulled it up right away. she could have given up but kept digging for a resolution. thank you!

I absolutely love the Sevice here. There are two employees in particular Joe,and John. Not only are…read morethey very educated on motor vehicles, but every time I go there they are so very nice. I trust them with all my questions and will go nowhere else as long as they are here. They always go above and beyond to even help me install some of my parts and with a smile and friendly conversation!!

The people here are super helpful, even if you don't buy anything. They take the time to explain…read morethings and don't assume that if you're a woman, you're dumb.

The young men that were working before 6pm tonight, weren't even willing to LOOK at my car! I came…read morein because my headlights weren't working. There was a brunette and a blonde haired young men working . I was told by the young blonde haired young man (who was not in uniform), that he couldn't look at my fuse box (didn't offer to help me locate it either). If this is the type of service that is given to EVERYONE, then you won't be in business much longer. Out of shear frustration and desperation, I went over to the AutoZone on Memorial and not only did they look at my headlights (both bulbs burned out at the same time), so I needed new bulbs, the fuse wasn't blown as I guessed. They were dismissive and just above being rude.

Staff is always helpful and they always have what I need for my DIY car thingamajigs.read more