I was scammed by the premier auto says that own this place and are refusing to return the 2200 I…read morepaid for a engine for my car after repeated attempts to contact and get my engine or money back they said the driver had a accident and the engine was damaged and then tried to charge me 300 more for a different engine

aged and not useable. They were not depicted in online photos, and never mentioned during messages,…read moreyet after bringing to their attention, the same photos are still posted. Which tells me they know the parts are misrepresented, and they're ok with this= Scammers. What parts that were worth having, the manager didn't honor the agreed price of his employee. There's zero honor with him. Save your time. They're crooks. Frank seemed decent, but I feel they do this often to get people to pay more once there. Terrible way to do business. Find somewhere else. I'm not a valued customer, nor ever will be. Definitely crooked.   Parts were posted online with general pics. I message, we agree to price of interested items. I drive out to pick up parts. Many parts are damaged and not useable. They were not depicted in online photos, and never mentioned during messages, yet after bringing to their attention when there, the same photos are still posted. Which tells me they know the parts are misrepresented, and they're ok with this= Scammers. What parts that were worth having, the manager didn't honor the agreed price of his employee. There's zero honor with him. Save your time. They're crooks. Frank seemed decent, but I feel they do this often to get people to pay more once there. Terrible way to do business. Find somewhere else. I'm not a valued customer, nor ever will be. Definitely crooked

Nick sold me a complete rear end from a BMW M3 that he claimed had been "totaled in an interior…read morefire". Turns out the subframe was bent a couple degrees out of possible spec. Now this is something you'd never be able to see with your eyes...you wouldn't know it until its on the alignment rack attached to your car. I purchased it January 24th, 2019 but I hadn't gotten around to putting it up on my car until today because I was gathering other parts and just busy with other work as it was. Called him mere hours after I discovered the issue and he just shrugs his shoulders and says he can't give me even a little bit of my money back because "it's been too long" (and he claimed he didn't have any record of me in his system somehow, even though I was staring right at the order form). So now I'm stuck with a bent subframe that I will have to pay a body shop a couple hundred dollars to straighten it out. Idk about you but it sounds kind of fishy why a car that had an "interior fire" would have a rear end bent so badly it cannot even be adjusted to within spec without a frame rack. Two stars only because it seemed like a decent deal at only $1000, but maybe thats why it was that cheap...

I don't often post negative reviews but this experience warrants it…read more My battery died and roadside gave me a jump so I could go to have the battery replaced. I checked with O'Reilly and was told they could so I went there as it was closer. The employee with a long ponytail checked the battery, confirmed it was dead, and proceeded to checking me out but said they couldn't replace it, mumbled something about liability. I went out to try and start my car to go elsewhere and it was dead again. I asked if there was anything I could do like sign a waiver as I couldn't go elsewhere. His only answers to any of my questions were "what do you mean?" and "I don't know", simple questions like can someone help me, jump me off, or do anything. I asked to speak to the manager who was obviously annoyed, he must have had lunch interrupted. I was trying very hard not to be angry or short but explained the situation. He was short and curt but did explain the policy the other guy didn't know. He asked if anyone offered to give me a jump and I told him his associate gave up doing anything after seeing the note in the computer. I thanked him for at showing he could listen and went to Goodyear. It's much less about a policy to not install "difficult" batteries but more about being told they could then having people shrug when asked for help. Never again.

Would be nice if this place had better people to wait on you and not look like they're half tired…read moreor drunk or high. Tried ripping me off by $5 too, cause I'm a girl huh? Only thing is I spent 10 yrs in the auto parts business honey! Customer service has gone down hill for sure in the last 10 yrs.

No real complaint about Autozone. Been shopping there for years and usually have no problem…read more However, this time, just wanted to bring a slightly stupid policy to light. My vehicle DOES.NOT.RUN. Ordered a service manual from a local AZ. Bought and paid for online. Received a receipt and purchase barcode. But, even though my vehicle DOES.NOT.RUN., they will not allow someone else to pick that manual up for me. I have to get it myself even though they have my online purchase on record. So, since my vehicle DOES.NOT.RUN...I have to have someone (that same someone who was going to pick it up for me since they would drive right by the place and to whom I provided order info available only to me, including that resulting barcode for the purchase) come get me then drive all the way back to said AZ so they can "verify my purchase". Thanks Autozone for your courteous and caring response to my already crap difficulties.

David was very helpful and knowledgeable on the parts I needed for my auto problem. I appreciated…read morehis excellent service and felt like a valued customer.

While we adventure-d out way to Nashville for a birthday adventure weekend our trip hit a bit of a…read morebump when the vehicle's radiator hose started spewing fluid. Oh no! "Where even is La Vergn, TN" we thought. With a call to a friend's handyman boyfriend we found that it was a pretty simple fix and that we should be able to get the part fairly easily at a Advance Auto Parts store. Lucky for us (we thought) we are a few miles away. We walked in and explained our situation to the gentleman at the counter and he looked at us and said that there was nothing that he could do, that they did not have the part and we wouldn't be able to get it fixed that easily. Well, thank you sir. Our followup question was about if there was someplace near that he trusted that might be able to take a look at it... and his response was, " Well, you know that if you just go on out there (as he points towards the exit) there are a few shops across the street." Thank you. Ugh. Away we went to call around, in an unfamiliar town, to find a reputable servicer ... after a lot of phone calls to people in the area (who were all out of town...man.) my friend decided to go back in and see if we could at least purchase the part. Figuring that might save us some money and the guess work of seeing if the next stop, a mechanics shop, had the part in. Praise the Lamb, a gentleman named Milton was working and helped my friend find the part and came out to take a look at the car with us. Even though he wasn't able to help us himself, I appreciated that he tried to take a look at what was going on and then was also able to point us in the direction of a mechanic shop that he would feel safe sending his momma to. Thank you, Milton, for changing our experience with this location significantly.

Needed something for my car in a pinch and this was the closest auto parts store, I'm so glad I…read morestopped here! Dean was SO helpful. He was very informed and so polite. Thank you so much Dean!