Went in to have a battery tested after a high sales scare tactic oil change venue tried to tell me…read moreI needed a new battery- Advanced Auto Parts tested my battery for free and shows me that my battery still had life to it and did not need immediate replacement. I appreciate she took the time to provide excellent service and care even when there was no purchase needed. Will return when I do need a battery without hesitation.

I have been to this location a couple times and I have been extremely happy with the customer…read moreservice of all the employees I have interacted with. As soon as I walk in the door someone greats me and asks if I'm looking for something in particular. I tell them what I'm looking for and they take me right to where the tools/parts I'm looking for are. I pretty much know exactly what kind of tool I'm looking for so that makes it easy but it's very nice to have someone show me exactly where it is so I'm not wandering around looking for it. Very friendly staff.

Absolutely the kindest people I've ever met when I was in a desperate situation needing a battery…read more I had been up all night with a sick dog. Stopped to get food at a pet store down the street from the dealership and when I came back out, my battery was dead in my Lexus! In your minivan The team at the Nashville pet store got me jumped and I could make it not quite a mile to the dealership and service area. I had no right to expect service, but I was handled with kindness and professionalism very quickly. The price was amenable, and it was installed within an hour, even though it was a busy service department. before I left there I knew John Ford's dogs and the other wonderful customer service representative I believe her name was Kristin has two dachshunds. Now that's a silly statement, but every person that came in that service department was treated like family and I can honestly say that because I have never been customer before. I will post on my social media outlets the pleasure of having excellent customer service when I was a perfect stranger and could very well have been refused. I really have the sense. This is an exceptional dealership!

I had an excellent experience purchasing a car here with Jeff Dawson. I recently was in my first…read moreautomobile accident and that vehicle was totaled, so we were in a bit of a time crunch. Jeff assisted us in test driving and looking into several models on the property and found me exactly what I had in mind when I came to the dealership, at a great price. He was honest about features that would be more beneficial to me vs not. We were in and out of there in just a few hours with a beautiful Lincoln Nautilus. I had a nightmare experience at another dealership in Gallatin, closer to where I reside, so driving out to Franklin was definitely worth it to me.

Heard good things about this shop and I'm sure the quality of work is great but damn is it…read moreexpensive. I've had multiple cars in my day from M3's to Porsche's etc. Never in my life have I payed $250 for an alignment, however the work was done fast and well. I've always believed you get what you pay for, still was just somewhat surprised when they billed me after getting my allignment. Partially my fault for not asking before hand what it would cost.

Pretty simple, ordered my parts on Tuesday they never called me back when I reached out to them and…read moreasked if my studs from the H&R spacer kit would fit my vehicle. No this kit on their site didn't pop up when I put in make and model. I found it searching it the search tab and it just said (Lexus/Toyota)I had to call him back which isn't much of an issue from the start. It is Monday of the following week and I had to call to see what was taking so long to ship my package. he told me he shipped it Thursday but didn't provide me tracking. Found that hard to believe. He then sent me the tracking at 7:10pm of Monday (clearly after hours) tracking obviously states it was not been shipped 4 days ago. Thanks for wasting a week of my time. Amazon could've most definitely had it here by The day you decided to send me tracking if not fucking Saturday my business will not be through here again.

This place is under new management!!! We had a great experience today and you can tell a difference…read moreimmediately upon walking in the door. The employees are engaged and actually working. Omar, the new owner, was onsite and training a new employee. I was impressed! He was also very kind and helpful. He clearly is determined to get the business running smoothly and actually cares about his customers. I look forward to watching this place get better with each visit.

thank you omar for helping me pick your part. i respect the way they do business here and will…read morerecommend it to all of my friends. the guys who are working here are knowlegable and they are helpful. ten stars if i could,

Thanks for helping me out with my Nissan Versa this summer. You all inspected it multiple times and…read moremade small repairs without charging me. I really appreciate it!

I have bought many tires here over the years, with great service. Once they grew to the point of no…read morereturn , Mr. Moody was no longer accessible, the service went down the drain extremely fast . As proof , I have called four times over the last three weeks, trying to price some tires. The person who answers the phone immediately puts me on hold, no one ever picks up the phone. On the fourth call I told this person that no one ever picks up the phone . He seemed frustrated that I was asking to do business with this company, he took my phone number, and in an unprofessional tone said, " I will have someone call you." I have waited another week , and no one from Moodys Tire has returned my call !!!!

My SUV was blowing white smoke, and I had no idea what the problem was or where to take the car. I…read morehad heard of Bennetts and always in a very positive manner. I am so glad I took the car there. Within a few hours they had diagnosed the issues and gave me both the upside and the downside to the required repairs. By the next day, I had a fully operational vehicle that had been properly repaired and at a cost that I was very comfortable with. The service is excellent. The guys are friendly and will provide their honest, detailed analysis of the job prior to any repairs. I could not be happier with the work done and won't look elsewhere for any service in the future. Thank you so much for

I have reviewed them elsewhere as well.... Brought my car for vibrations. I had previously did all…read moremy motor mounts with them earlier. Because of that, I didn't think it was the mounts so soon. I brought it to Volvo and even they said it was the mounts. I brought it back to them (Bennetts) and they revved the engine to test the mounts and denied it BUT reluctantly agreed to replace the trans mount and the front upper mount on the passenger side and order the parts. When I brought it back to get them done, they changed their minds and only replaced the trans mount which did not help. I brought my car to a shop that they (Bennetts) recommended because of a different issue that they could not handle.....Since the new shop had to remove the mount that Bennetts DIDN"T change to get to my other issue, I told them to just replace it, (at my own cost even though the old part was still under warranty and Bennetts refused to replace it), while they were there. Which they did at no extra charge for the labor...Low and behold, the car rides perfect with no vibration what so ever!!! It WAS the mount that Bennetts decided not to warranty and change after all!.... Poor diagnosis technique to say the least and they will find a way not to honor their warranty... This has been my experience and mine alone....Good luck!!!!

Very disappointed in this store. After having my car battery give out and getting a jump start I…read moredrove right to O'Reilly. The sales clerk could not explain the differences in batteries and only could show me the compare screen on the computer. When asked what AGM meant he said I don't know- no offer to find out. After agreeing to buy a battery then then said they don't have anyone who knows how to install a battery and the manager wearing AirPods had to leave to make a bank deposit- they then went on to say that the battery should be installed by professionals and they were not professionals in installing batteries. Luckily my car started OK and I drove down the road to Advanced Auto. They had a similar battery for less money and were able to quickly install it for me with zero issues. The professionalism at Advanced Auto was so much better the. o'Reilley. Will not return to this store again- there staff even admits they are not professional and do not know what they are doing.

Great store, clean, organized, well stocked, and more importantly a very friendly staff.read more

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

I don't care for places that add on unnecessary items without just asking. I got the bill when the…read moreoil change was completed ($144 oil change, btw, and that was with $10 off). It included a "special filter" charge. When I asked what that was, I was told it was for high mileage. (My car is four years old with less than 75k miles.) When I asked if I needed this, the answer was no and was told to make certain I tell them that I don't want it in the future. Well, gee, why don't you ask me first? As I left, I told them that $15 charge for a special filter just cost them a customer and that I won't be back. He said "ok".