The battery on my Outback was starting to fade. So wanting to be proactive (which is highly unusual…read morefor me) I decided to get the lumbering (get it? This O'Reilly is on Lumber road) lazy unresponsive thing out from under the hood, and a frisky new battery put in. My daughter had raved about this O'Reilly. She said that the folks were so helpful and friendly. So, not wanting to disappoint her, and showing what a loving father I am, I followed her suggestion and paid them a visit. It was a short visit. No sooner than I walked through the door, I was greeted by a friendly gentleman and after taking the vitals of the car, he was on his way out the door, battery in hand. Click, click, click with the socket wrench and he said "let's give it a start". Vrrrooom! "Better he asked" yep, indeed it was. After palming him a litte of the ol' green, I was on my way. No longer having to worry if the car would start after stopping by a corn field in the middle of nowhere to take a pee. Ahhh, the little joys in life and peace of mind. Quick Tip: When I was a kid way back when, a friend's brother was running for class president. His last name was O'Reilly. His campaign slogan was "Oh really? No, O'Reilly!" It was a successful campaign. It resulted in a landslide victory. Maybe O'Reilly Auto Parts should use this in their next commercial campaign, and recognize me with a $10 coupon. For you though, all you have to do for your coupon, is to do a survey from a receipt. I already did, but I could sure use another. That darn battery wasn't cheap!

The sales help I had was a younger guy and he wasn't what I would call helpful. I told him what I…read morelooking for. He enter my car model info and turned the computer screen toward my view. I tried to ask question but he was apparently not a verbal guy. Got a couple shrugs for answers. I made a purchase but not sure it was an informed one. I also felt highly directed to higher priced options only so just something to be aware of. Not sure I will shop here again. It wasn't the worst experience but neither was is worth returning for.

I cannot say enough positive things about this store and their staff…read more I am new to the state. I don't know anyone or my way around. I had a part that broke on my Jeep. I was able to order the part online, but I could not find anyone to install it. I stopped here to see if the staff new of anyone. Larry stepped up and asked to see the part. I showed him and pointed where it went. He brought out his tools and installed it for me. I am so grateful. He was super friendly, helpful, speedy, and he put up with me. And I'm a lot. You have a new customer. Thank you so much!!

Store manager and assistant store managers take great pride in doing hard work. They are…read moreprofessional, courteous, knowledgeable, and know good customer service. Their expertise in the car part industry is unparalleled.

Amazingly friendly, fast, honest service. From the customer service on the phone - to the store…read moreservice with Noah - my husband and I agree we will never buy tires from anyone else. Also, shout out the clean waiting room and free water bottles.

"Seeing stars" is an idiom that has multiple connotations...one being the effect of a "knockout"…read more(bad) or dazzling (good). Well, the title of this company is Discount Tire. In our recent experience, it could be renamed Dazzling Tire because that is exactly the service we received. Price...spot on! Or, to use another idiom..."on the money" for price and value. Service? Could not have asked for anything better. I set up an appointment to have my tires installed at my home. The crew showed up when scheduled and very courteously installed 4 new, balanced tires. (Didn't even have to pull the car out of the garage.) Quick, efficient, courteous...and...they have followed up with an email reminding me that I can stop by any of their locations (without an appointment) and have my air pressure and wiper blades checked for free. (Can I add another star for that?)

Thanks for helping me out with my Nissan Versa this summer. You all inspected it multiple times and…read moremade small repairs without charging me. I really appreciate it!

I have bought many tires here over the years, with great service. Once they grew to the point of no…read morereturn , Mr. Moody was no longer accessible, the service went down the drain extremely fast . As proof , I have called four times over the last three weeks, trying to price some tires. The person who answers the phone immediately puts me on hold, no one ever picks up the phone. On the fourth call I told this person that no one ever picks up the phone . He seemed frustrated that I was asking to do business with this company, he took my phone number, and in an unprofessional tone said, " I will have someone call you." I have waited another week , and no one from Moodys Tire has returned my call !!!!

They are great to do business with. They will diagnose your problem and repair in a timely manner…read more They won't try to upsell with repairs you don't need. Honest and reliable. I highly recommend!

DO NOT GO HERE absolutely horrific and racist. I simply asked for if there was a smaller solution…read moreto a problem I was having with my car, rather than a full fix and was berated and belittled. I'm absolutely beside myself, I've never been treated so poorly at a business.

Absolutely the kindest people I've ever met when I was in a desperate situation needing a battery…read more I had been up all night with a sick dog. Stopped to get food at a pet store down the street from the dealership and when I came back out, my battery was dead in my Lexus! In your minivan The team at the Nashville pet store got me jumped and I could make it not quite a mile to the dealership and service area. I had no right to expect service, but I was handled with kindness and professionalism very quickly. The price was amenable, and it was installed within an hour, even though it was a busy service department. before I left there I knew John Ford's dogs and the other wonderful customer service representative I believe her name was Kristin has two dachshunds. Now that's a silly statement, but every person that came in that service department was treated like family and I can honestly say that because I have never been customer before. I will post on my social media outlets the pleasure of having excellent customer service when I was a perfect stranger and could very well have been refused. I really have the sense. This is an exceptional dealership!

I had an excellent experience purchasing a car here with Jeff Dawson. I recently was in my first…read moreautomobile accident and that vehicle was totaled, so we were in a bit of a time crunch. Jeff assisted us in test driving and looking into several models on the property and found me exactly what I had in mind when I came to the dealership, at a great price. He was honest about features that would be more beneficial to me vs not. We were in and out of there in just a few hours with a beautiful Lincoln Nautilus. I had a nightmare experience at another dealership in Gallatin, closer to where I reside, so driving out to Franklin was definitely worth it to me.

Quick and efficient. Easy in/out. Thank you Fast Lane Express!…read more And...I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters; I need eighty five characters.

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Great people, great service. Front desk advisors are knowledgeable, patient, respectful and…read morehelpful. Service is detailed and line itemed for approval.

UPDATE: at 8:08pm tonight, Joseph responded to the email I sent and met me up there to get the…read morekeys/car. They did text at 4:40 but it did not come through immediately and that was not enough notice for us to get there by 5 PM. Happy we did not have to wait until Monday! *************** BEWARE!! of Ameri-Fix formerly Auto Fix on Royal Oaks!!! My daughter dropped her car off at 3:30 PM for an oil change and confirmed that they closed at 6 PM. Website also confirms 6 PM. They confirmed that they would have the car ready before closing. We returned at 5:10 and they were closed!! Keys to the car which includes keys to her apartment are locked in the building until Monday morning. ABSOLUTELY UNACCEPTABLE TO CLOSE AN HOUR EARLY WITHOUT A PHONE CALL & WAITING FOR US TO PICK UP!!! We could have paid over the phone and they could've hidden the keys. NO CUSTOMER SERVICE!!!! We called other locations, that were still open, but they denied having a contact for the Franklin location.