No real complaint about Autozone. Been shopping there for years and usually have no problem…read more However, this time, just wanted to bring a slightly stupid policy to light. My vehicle DOES.NOT.RUN. Ordered a service manual from a local AZ. Bought and paid for online. Received a receipt and purchase barcode. But, even though my vehicle DOES.NOT.RUN., they will not allow someone else to pick that manual up for me. I have to get it myself even though they have my online purchase on record. So, since my vehicle DOES.NOT.RUN...I have to have someone (that same someone who was going to pick it up for me since they would drive right by the place and to whom I provided order info available only to me, including that resulting barcode for the purchase) come get me then drive all the way back to said AZ so they can "verify my purchase". Thanks Autozone for your courteous and caring response to my already crap difficulties.

David was very helpful and knowledgeable on the parts I needed for my auto problem. I appreciated…read morehis excellent service and felt like a valued customer.

I wish I could leave 0 stars. I have been to this location…read moreplenty of times. I want to say that I have been helped so much and used to love this store. But after today I will never come here again. I ordered a part that I had my mom pick up and added her as a pick up person. Well when she got there, a heavier man (on the receipt it says Nick) was the one to help" her. He was incredibly rude from his tone to his body language. My mom is a very nice lady who did not deserve this treatment. He was very rudely asking her if it was an online order (it was), he said that she was not showing up on his end as a pickup up person but I had sent her the screenshot of the brder information and he was being incredibly nateful towards her when he was arguing that it wasnt showing on his end. She was not being any sort of way towards him yet he was continuing to be agressive toward her. I understand everyone has bad days but this was out of character for this store and now one should act while working. He was acting like he was doing her a favor by following the rules and preferences of who l, the buyer, was asking for. I can not get behind this behavior. If you value good customer service, do not come to this store because "Nick" deserves nothing short of what he dishes out. I'm incredibly unhappy.

DONT SHOP O'REILLY's AUTO PARTS. They don't honor their warranties. Go to WALMART if you need a car…read morebattery. They have lower prices and when you break down with a dead battery-They will be there to gladly get you a new replacement.

Staff is not very friendly or knowledgeable. Tried to over charge 100 bucks on a transmission…read more. will not return till they get some staff that know wtf they are selling. Don't waste your time being overcharged and treated like you are an idiot.. Hope they go bankrupt.

Nothing but trash!Old parts all in the rows that they have never cleaned up!They will quote you a…read moreprice for a part,then try to charge more when you pay for what you've pulled!

My windshield wipers quit working and after talking to the dealship who wanted over over $300 to…read morereplace the motor, I thought it may be a good idea to call around. Tire World was the first place I called. I spoke with Tim, who informed me it could be as simple as a screw holding the windshield wiper arm had come loose. I took my truck to Tire World and Tim personally looked at the issue and determined the issue was indeed as the screw and tightened it back down for me and didn't even charge a penny. Tim saved me $300+!!!! Thank you so much Tim for your honesty and help.

I've been using Tire World in Smyrna 14 years. Tires, routine maintenance and mech problems. I have…read morenever had a problem or bad experience. I normally make arrangements ahead of time and drop my vehicle the night before then pick it up when it's finished.

On our way back to Cleveland TN from a visit to Vanderbilt Clinic for scans for my husband. He's on…read morethe transplant list. Our Expedition started smoking, smelled like antifreeze. We were close to O'Reilly's on Almaville in Smyrna, Tn. Told young man Noah our situation and he knew exactly what was going on. Heater hoses were leaking. He ordered the hoses we needed, they arrived in 1 1/2 hours. Noah was our guardian angel. He took his lunch break and took old hoses off and replaced with the new ones. Noah was a true blessing to us. He did not have too, but he was a huge help. Thank you Noah, I want your parents to know they raised a very courteous, kind, polite and generous son. You were our life saver. We made it home safely. Ty

literally every time my mom has come here they've been super dismissive. she brought my car in…read morebecause the check engine light's been on. all they did was tell her there's "something" wrong with the engine coolant. couldn't tell her what, there's just something wrong with it. what was the point of even checking? that plus the dismissiveness equals not coming back. probably ever.