Came by AutoZone today to grab some LED headlights for my Toyota Sequoia. I called the dealership,…read morebut they didn't have any and my left (driver side) headlight has gone out. I called ahead of time and asked if they had any LED lights for my model and year and the guy said they did, and that they were plug and play. Went by, picked them up, and I was on my way in in snap. Great service, now to see if they actually fit without any hassles as stated

If I could rate no stars I would. Went in there to get my battery tested and the lady at the front…read morerudely shut me down, while the other employee laughed and stated because there were only two people working they were unable to help me. Extremely rude and unprofessional. Will not be coming back to this location.

Terrible customer service. I had been somewhat loyal to AutoZone when I lived in IL. But recently I…read morebought a battery and refurbished alternator from AutoZone Murfreesboro in January. My van went thru a few rounds of repairs... and ultimately too many deeper problems were found and it landed in the auto wreckers in March 2020. COVID shutdowns had already begun and we didn't leave our house much for 2+ months. Went to return the UNUSED parts and the core parts in mid-May, and all my returns were declined because it fell outside the 90-day return policy.... in the middle of pandemic. :( I pleaded my case and was told to take it up with a manager (who wasn't present). I have much more major purchases from other companies that have been more than gracious during the pandemic, even non-refundable airline tickets can be rescheduled. The staff person literally shamed me for not taking care of this return in under 90 days. Even if I can sell the parts at a discount on Facebook, I'm still likely going to lose nearly $200. They have officially lost my business.

I went here to buy screws to put on my license plate to my new car. The associates were friendly…read moreand helped me choose which screws were for my make and model. I got home and tried to install it myself but the anchors I had didn't work with the screws. I called to ask if I could come in and have them help me install it and they said yes that's something they do. I went the next day with the screws I had purchased and my receipt. Another associate helped me and installed the license plate for me. He was very nice and didn't even charge me for the screws he used. Then gave me my money back for my original purchase in cash. Wow excellent customer service and the prices here are great. Thanks!

I came in to get some led bulbs for my VW Passat that was $100 because I was having problems with…read moremy passenger side low beam and the associate was extremely knowledgeable. He came out and look at the light diagnosed the problem and told me the best why to go by fixing it. His name is DeAntae he didn't just hand me a item and sale it he made sure it was what I needed and I didn't have the right assembly for the bulb with my car being a VW so long story short I didn't waste any money on something I can't use.

No real complaint about Autozone. Been shopping there for years and usually have no problem…read more However, this time, just wanted to bring a slightly stupid policy to light. My vehicle DOES.NOT.RUN. Ordered a service manual from a local AZ. Bought and paid for online. Received a receipt and purchase barcode. But, even though my vehicle DOES.NOT.RUN., they will not allow someone else to pick that manual up for me. I have to get it myself even though they have my online purchase on record. So, since my vehicle DOES.NOT.RUN...I have to have someone (that same someone who was going to pick it up for me since they would drive right by the place and to whom I provided order info available only to me, including that resulting barcode for the purchase) come get me then drive all the way back to said AZ so they can "verify my purchase". Thanks Autozone for your courteous and caring response to my already crap difficulties.

David was very helpful and knowledgeable on the parts I needed for my auto problem. I appreciated…read morehis excellent service and felt like a valued customer.

Great place to go for the most-needed items for your car. Headlight/tail light elements,…read morebatteries, windshield cleaner, windshield wipers, battery chargers, and my latest buy: windshield de-icer. Convenient location, but sometimes difficult to get to if you are in the northbound lanes of South Church.

needed oil for my son's car and a filter. had no clue what kind of filter. Lindy tried to pull up…read moreby the vin but wasn't successful. then she told me if I gave her the license plate number she could find it! Tah dah! pulled it up right away. she could have given up but kept digging for a resolution. thank you!

Great service by a very knowledgeable crew! O'Reilly Auto…read moreParts is a great store for me to buy anything from classic to modern cars finding most items in stock. It is impossible to give just one or two employees a "shout out" because ALL of the employees at the Church Street location in Murfreesboro are the best! The internet is a price equalizer but customer service is earned and they have earned my busines. Joe Hunt's Paint and Body

The young men that were working before 6pm tonight, weren't even willing to LOOK at my car! I came…read morein because my headlights weren't working. There was a brunette and a blonde haired young men working . I was told by the young blonde haired young man (who was not in uniform), that he couldn't look at my fuse box (didn't offer to help me locate it either). If this is the type of service that is given to EVERYONE, then you won't be in business much longer. Out of shear frustration and desperation, I went over to the AutoZone on Memorial and not only did they look at my headlights (both bulbs burned out at the same time), so I needed new bulbs, the fuse wasn't blown as I guessed. They were dismissive and just above being rude.

Staff is always helpful and they always have what I need for my DIY car thingamajigs.read more

Don't you miss when the person behind the auto parts counter knew about cars not just put something…read morein a computer. I needed a light and the kid had to get off his butt while sitting on the front counter. While typing away after I told him what I needed he still insisted on needing my vehicle info. Then tried to lie by saying the motor matters for a freakin bulb while vaping in my face Pass this location.

Austin was highly mediocre, less than helpful, in a hurry, gum smacking, unfriendly…read more I'll head across the street to AutoZone.

Set up an appointment. Show up early and they were done quick. I have a tire sensor on my vehicle…read more The tire pressure was the same as I brought in at and pissed I took it back. To tell them I will never come back. The psi was said that they filled it up to 33 psi right on my gauge is 26 left rear is 27. Don't trust them to do their jobs pay the extra money dog some where else.

Went in for tire repair, I figured about a 30 minute job, left 3 hours later! Typical Walmart, they…read moredid a fair job, they were not able to spin balance my tire as requested and printout showed 32psi in tires, not 35 as shown on door of the car.

When entering an auto parts store, patrons immediately place themselves in one of two categories:…read morethe guy who goes straight to the counter for help, or the guy who just goes to locate an item in an isle. I am the second guy. I like to go grab whatever part I need, utilizing the part-look up directory if necessary. I am also a girl. The first offer for help was appropriate; I declined politely. But as soon as i said no, the associate walked over from behind the counter anyway and proceeded to try to locate my item FOR me. I reiterated that I knew exactly what I was doing. Less surprising, he offered to help me change the wiper blade for me. No. I guess I'm only really annoyed by the tact of his second attempt to 'help' me. If I were a man, I don't think he would have blatantly disregarded my saying that I didn't want help. Unintentional sexism is still sexism.

Of the two O'Reilly Auto Parts stores on Broad St... this is the one you do not go to. I've been a…read morelongtime O'Reilly's customer... I typically shop between them, Advance, and AutoZone (maybe Napa in a pinch). Generally the prices at O'Reilly's are more competitive and they almost always have the parts I need, which can sometimes be for vehicles that aren't super popular. I love working on vehicles and would rate my mechanical aptitude as intermediate. My latest auto need was for a stupid simple battery change... the battery on one of my vehicles had been slowly going out over the last few months and the day finally arrived that I needed a new one. What is usually an in-out experience with a tech at the store kindly swapping the battery out for you turned into anything but ideal. As soon as I walked in I was 'greeted' by a guy behind the counter, but he spoke so softly and was looking at his computer screen the whole time, I didn't really know if he was talking to me or to the other half dozen employees up towards the front of the store. I came up and expressed my need, asked him to run a battery test on it real quick to verify voltage (I didn't have access to my multimeter to do it myself like I usually would). Test showed the voltage was too low - battery purchase need confirmed. While up at the front talking with the associate, all of the other employees were basically screwing around, using pretty foul language, and just all-around pretty unprofessional. I thought, man, I wonder where the manager is, I bet he wouldn't be happy. And then poof, out comes the shift manager, and he's right in the mix participating with them! I should have just left at this point! I asked the tech if he'd be able to help me switch it out real quick, and his response was, "No I don't think so.. it's too cold outside. Basically if it takes more than 10 min or so I'm not going to." I'm pretty sure I was speechless at this point. You work at an AUTO PARTS store, not a cosmetics store.. MAN up! At this point I should have left and gave a competitor my business but for some strange reason, I didn't. I paid for my battery, took it out to my car, which at this point wouldn't turn over, so I needed a JUMP. Amazingly, the guy was happy to give me a jump so I could leave, sure hope he didn't get frost bite. Got back and did the 3-minute job myself.. seriously.. two bolts for the bracket, one nut each for the terminal... battery out... in, reverse order. Done. So now I needed to get my core refund of about $20 since they didn't swap it out at the shop.. so I had to spend more time and money and went to a DIFFERENT O'Reilly's and got the treatment and customer service that O'Reilly's is known for. Do yourself a favor and PASS on this store!!!