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    Autozone

    5.0 (1 review)
    Open 7:00 am - 9:00 pm

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    6 years ago

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    Autozone

    Autozone

    2.3
    (3 reviews)

    Terrible customer service. I had been somewhat loyal to AutoZone when I lived in IL. But recently I…read morebought a battery and refurbished alternator from AutoZone Murfreesboro in January. My van went thru a few rounds of repairs... and ultimately too many deeper problems were found and it landed in the auto wreckers in March 2020. COVID shutdowns had already begun and we didn't leave our house much for 2+ months. Went to return the UNUSED parts and the core parts in mid-May, and all my returns were declined because it fell outside the 90-day return policy.... in the middle of pandemic. :( I pleaded my case and was told to take it up with a manager (who wasn't present). I have much more major purchases from other companies that have been more than gracious during the pandemic, even non-refundable airline tickets can be rescheduled. The staff person literally shamed me for not taking care of this return in under 90 days. Even if I can sell the parts at a discount on Facebook, I'm still likely going to lose nearly $200. They have officially lost my business.

    I went here to buy screws to put on my license plate to my new car. The associates were friendly…read moreand helped me choose which screws were for my make and model. I got home and tried to install it myself but the anchors I had didn't work with the screws. I called to ask if I could come in and have them help me install it and they said yes that's something they do. I went the next day with the screws I had purchased and my receipt. Another associate helped me and installed the license plate for me. He was very nice and didn't even charge me for the screws he used. Then gave me my money back for my original purchase in cash. Wow excellent customer service and the prices here are great. Thanks!

    Absolute Auto Center

    Absolute Auto Center

    2.7
    (27 reviews)

    I began communicating with TJ Potts of Absolute Auto Center regarding the purchase of a 2013 Ford…read moreF-150. During our communications, Mr. Potts represented that the truck was in great condition, had a "super nice interior," and that despite prior accidents, "you couldn't even tell" the vehicle had been involved in four minor-to-moderate accidents. The online listing also advertised the vehicle as a "non-smoker vehicle." Based on these representations, I paid a $500 deposit to secure the truck while paperwork was being completed. During the process, I became uncomfortable with requests to send additional funds without signed paperwork or clear shipping arrangements, so I decided to personally inspect the truck before completing the purchase. I traveled from Columbus, Ohio to Nashville, Tennessee to inspect the vehicle in person. Upon arrival, I immediately discovered a strong cigarette smoke odor throughout the truck, significant dents and scratches on the right side of the vehicle, and a large gash in the sidewall of one tire. These defects were not disclosed prior to my trip and directly contradicted the representations made to me. After confronting the dealership about these issues, I was initially told my deposit would be refunded if I chose not to purchase the truck. However, after declining to proceed with the purchase due to the undisclosed defects and lack of trust in the dealership, the dealership refused to return my $500 deposit. This place is shady and I would never recommend buying a car from them unless you're a mechanic.

    I'm writing to share a disappointing experience with a dealership where I purchased a vehicle that…read morearrived with several unresolved issues that were not properly addressed prior to the sale. Immediately after purchase, I encountered multiple problems. The key fob had a dead battery, and the TPMS light was illuminated due to tire-related issues. These concerns were apparent before I even had time to familiarize myself with the vehicle--there was a non-matching spare tire stored in the trunk, and the vehicle did not include a jack. In addition, within two days, a further issue arose with the backup sensors. I contacted the dealership regarding this matter, and the problem was acknowledged only after the fact. The interior also had an obvious odor of dog, and the vehicle was delivered with approximately two-thirds of a tank of gas. I also found the sales process, particularly the conduct of the salesman (TJ), to be unprofessional. Despite my credit union verifying the transaction and providing payment that was mailed the next day, the salesman's attitude made the process feel reluctant and discourteous. Overall, the dealership provided poor service and left me responsible for addressing problems that should have been corrected or disclosed prior to purchase.

    Autozone - autopartssupplies - Updated August 2026

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