Seems to be a new location (Dec. 2021). The staff were friendly and the store (including the restrooms) was clean. It took a little while for the three to make our smoothie and two sandwiches in-store, but there was a line for cars in the drive through. Regardless, my Detox Green smoothie was amazing as were the two hot sandwiches. The staff all wore masks that easily cover their noses and mouths! This is the first place I've been in a long time where the staff not only wore masks properly, but weren't constantly pulling them up over their noses! Nicely done, TSC. read more

Recently ordered a to go breakfast from here. I have ordered here before but never knew they don't make thier stuff fresh. I had always assumed everything was made to order. I was wrong. If you view the picture of the mixed berry greek yogurt bowl I ordered this morning, you will see that is was prepared on may 8th at 10:30 in the morning, it has a sticker on it that says use by Sunday. Today is Monday. Buyer beware read more

Tropical Smoothie Cafe - Sell by date - Juice Bars & Smoothies Near Me - Urbana, Maryland

Fast and friendly service! 5-minutes from order to receipt. I had the detox island green. Definitely tastes healthy and clean. my son is having the Peanut Paradise, which i swore i would never try , but then happy i tried because it's delish!! read more

Tropical Smoothie Cafe - Detox island green and peanut paradise - Juice Bars & Smoothies Near Me - Urbana, Maryland

This place is great. However, we were in drive through getting our usual and witnessed the manager BERATING the young drive through cashier. Poor kid, he did a great job too. We tried to give him a tip bc he was humiliated in public. Management needs to address this type of behavior from their management. read more

The service in this place as of today 03/11/2024 (afternoon shift) was a awful experience! My wife little girl and I placed online orders in Frederick and by the time I get down to the Urbana location the 3 orders were not ready ? From the time I enter the store there is no one behind the counter and I hear talking in the back (teenagers) a girl shows up and doesn't greet at all and I mention my orders (name etc) and get no response as she starts blending different smoothies...I assume she heard me so I just wait. Another teenager boy finally shows up and asks if I'm waiting for anything so I advise him that "she's working on my order" again so I assume. After a good 20 minutes of waiting there the same kid comes back and asks me again and I am now annoyed and let him know about my orders and come to find out two orders are just sitting in a corner and another one (mine) was currently being made after nearly 25-30 minutes of waiting. These teenagers need to be trained properly to run a place and how to treat customers. If you hate the job that much which the girl obviously showed then don't be there. read more

I guess it's all on what you like me personally the food was good not going to lie.....I got a flatbread chicken and bacon with chips and I don't like baked chips but it goes well with the flatbread...then I had the Caribbean jerk wrap, it was good had a lil spice to it catches you once you start chewing. But what you expect it's Jerk, the only thing I wasn't feeling the rice was cold I thought it was gonna be warm at least it was cold as hell with a apple beside temperature it was good. I prefer the flatbreads tho so far. The customer service was awesome, the guy was nice when ordering and friendly. read more

This seems to be a new store, actually the whole section seems to be kind of new. I was pleasantly surprised to see they had a drive through. The line moved a little slow but hey, they are doing smoothies on the spot! Great customer service and food was done right. Took off a point just because I didn't get to go inside. read more

Love the Urbana location! Drive thru option is a huge plus, the smoothies are so good, the staff has the best customer service and they are the friendliest. I have to give a huge shout out to Brandon! Thank you so much for all your help each time my family and I have visited. Your positive upbeat personality is definitely what we need more of in this world. Love all the options from breakfast to lunch, its nice to have a drive thru for smoothies and salads in the area. If you are ever in Urbana check out this location it definitely makes you want to keep coming back :) read more

By far the nicest, cleanest, and most professional tropical smoothie I've been to. Service was excellent!! They're so kind!

Tropical Smoothie Cafe is a great new staple in the Urbana community. They offer a selection of food and smoothies that I otherwise would not find at anywhere around here! The service is fast and accurate. If you prefer your smoothie at more thin consistency, I would recommend asking for it to be double blended. read more

Was excited to try the brand new Tropical Smoothie in Urbana that opened just a few weeks ago. Was tempted to order through the drive-thru (yes, they have one!) but because it was my first time there, I wanted to check out the inside. The inside was nice, clean and organized. The tables and seats were available for indoor dining, but I was planning on taking my smoothie to go. There were about 6 employees that I saw working, everyone keeping busy, taking orders and making smoothies/food. There was a small rush of customers that came after me, so I was glad I got there when I came. They also have shelves for online orders you can pick up at the store. The staff were young, high school to early college kids, which isn't surprising. The customers in front of me seemed to know the employees, saying, "Who else works here?", then listed a few names. I have a few go-to smoothies I usually order, and this day I ordered the Chia Banana Boost with peanut butter. Ingredients include roasted bananas, chia seeds, almonds, whole-grain oats, cinnamon, coconut and dates. I'm guessing the kids aren't too familiar with dates (hah, the fruit) or they haven't been instructed enough, but I believe they forgot to remove the seed that's in the dates, because almost every sip of my smoothie, I had some little pieces stuck in my mouth that were really, really, really hard. I almost broke a tooth, thinking it was a little oat or almond. I mean, these pieces are like little rocks that you have to spit out. Other than that, my smoothie was tasty. I'd give this place another shot and try ordering through the drive-thru. If I find pieces of hard seed again, I will definitely have to say something to them. The location is convenient. read more

The manager on Sunday is amazing. They are backed up and short staffed and he is doing an amazing job managing the customers and pushing orders thru. Great customer service! An read more

I'm delighted to have this new location so close to home and the customer service is always great.

The food... AMAZING! Customer service... Horrible service! DO NOT COME TO THIS LOCATION!! I have had two very crappy situations with this specific location. Im not sure who owns this s**t show but they have to do better about their management because the lack of professionalism shows in the other employees beneath the leads/managers. The first situation, I had ordered online. I had placed the order at 2:42pm. I placed it at the wrong location so I called in at 2:44 to ask for it to be cancelled. The young lady I spoke with stated "I can cancel your order, but since we've already started it you won't get your refund." I stated that I would pick it up and that "there shouldn't be an option in the app to cancel if we truly can't" and she proceeded to hang up on me. I called back in to ask for a manager to comment on her lack of professionalism and from there a gentleman answered and I asked for the manager and he continued to say "I am the manager, you're the one who wants to cancel you're order right?" I answered "yes but.." he rudely interrupted me and stated "I know whats going on..." and continued to explain their policies on refunding meals. After he was finished with his explanation I began to proceed to comment on his employees horrible attitude and he continuously interrupt me and was being completely unprofessional. I asked if he would listen to anything that I had to say and he literally said "No because there is nothing that I can do" thinking I was just trying to cancel the order, when in fact I wanted to ask him to speak with his employee. From there I hung up, he called me twice and I ignored the call, never got my food and corporate "solved the problem" with a $6 gift card towards my $25 order. Second situation, Today 5/6 my fiancé and I planned to have lunch on my break. My fiancé called in at 1:04 to place our order. She called in and placed the order and the phone call was over by 1:07. My break began at 1:30 and my fiancé was at the location to pick up at 1:26. The TSC team was SUPER busy dealing with a field trip bus full of students who had placed orders as well, and I can understand that. The issue though is that ALL of those students who had informed us that they had gotten there to place their orders around 1:20 had gotten their meals first. Another customer that had placed her order around 1:15 online had gotten her meal by 1:45 while my fiancé and I kept getting "im so sorry" and stood there for 40 minutes waiting for our meal that had been placed over an hour ago. The manager my fiancé spoke with who was a caucasian female with red hair had a terrible attitude towards my fiancé when she asked the manager how much longer and to check on our order. I truly cannot understand how these kinds of people are in the positions they're in with the lack of professionalism. Even one of the employees was more helpful and professional than she was. read more

ordered a wrap and salad with kale slaw along with a sunrise sunset smoothie and kiwi quencher smoothie, they got everything right except the sunrise sunset was a pb cup and I'm allergic to peanuts, so I was a little upset. could've been a lawsuit but I'm fine read more