Super nice employees and food and drinks are great. Admittedly, the space could use a good scrub down (patio and up front specifically) but still a good and convenient spot to grab lunch. read more

I came here on 8/12/25 around 2pm. The girl at the register had her headphones in and acted like she didn't want to be there. She was very passive and made me feel like I was inconveniencing her while placing my order. Furthermore, there was a gentleman in the back making smoothies with his pants hanging around his thighs fully exposing his underwear and private parts. I usually love coming to this location, but lack of professionalism I experienced today made me never want to come back. I truly hope management will look into the staffing today and resolve these issues. read more

How do you operate and keep customers? The women's bathroom is disgusting. Mold all over the sink and the floors are sticky. And to top it off, you run out of flatbread on a Saturday at 12:39pm. You shut down food orders at 12:41pm When I ask for a drink carrier for 4 smoothies I get a weird look from a girl with a pink shirt and AirPods in, as though I am bothering her. read more

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Though this tropical smoothie location is good compared to others I've visited, the customer service could use some polish. I've never had a huge issue here before. I ordered the peanut butter paradise smoothie without protein powder and the super green caesar chicken wrap. The employee who took my order was curt, interrupting me a few times. Despite that interaction, this remains a solid spot overall. read more

Worst run place I have ever seen. Wrong order. Prep areas were dirty. Employees clearly didn't care and giggling at everyone waiting. No manager supervision. Took 25 mins to get wrong order. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Midlothian, Virginia

I love tropical smoothie and we drive past this location all the time. We decided to stop and order. My husband and I order the green chicken ceasar wrap since I bragged on how great it was and two smoothies. However, it looked like our sandwiches were made by two different people. His hardly had any meat in it and was poorly made. Mine was perfectly fine, I just felt bad for recommending it and it not being good. The reason for my rating is because after ordering this again from another location, I realized they didn't give us the sides that go along with the wrap, they didn't even ask so we paid for food we didn't get. Very disappointing!! read more

Tropical Smoothie Cafe - Food and smoothie menu - Juice Bars & Smoothies Near Me - Midlothian, Virginia

We ordered delivery through the TSC App. Our order arrived without any of our smoothies. When I tried to get in touch with the branch, the phone rings and rings and eventually just hangs up without an option to leave a voicemail. We called several times with the same result. I had to search Google for the customer support phone number, because it's not in an easy-to-find place on their website. Finally found the number and got in touch with someone, only for her to act like she didn't even realize she picked up a phone call. She didn't greet me, introduce herself, or state that she was a CSR with TSC. I had to start the conversation, and then had to ask if I was calling the correct number. Customer support was wholly unhelpful, and just put in the same request form I had already put in on their website. So now we have to wait for a response from "upper management" just to have our refund processed for the smoothies we did not receive from Tropical SMOOTHIE Cafe. We put in an order for delivery for convenience purposes, and spending half of my morning just trying to get a refund for the smoothies I didn't receive has been far from convenient. read more

My wife and I are big fans of Tropical Smoothie Cafe in general. We moved to Midlo from Missouri and were glad to see that they had locations here. We typically can't drink a whole smoothie on our own so we always have them split one smoothie into two cups for us. But we went today and they refused to let us do that. I even mentioned that at all the locations that we've ever been to (including this one) they always do it for us. But she refused and said absolutely not! I was shocked and disappointed. Additionally this location was dirty! Trash overflowing outside, dirty surfaces, dirty ceilings and ceiling fans. I'm still a fan of Tropical Smoothie Cafe, but I'll drive to a further location before I come to this location again. read more

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I used to be a huge fan of Topical Smoothie Cafe and had even worked for them. In the recent 3 or 4 times I have visited this establishment the service was hit or miss, but the smoothies were all watered down and the food line wasn't even open. My picture is of the Orange Dream, which is supposed to be a light orange color but is clearly yellow. It tastes like straight water with a DROP of orange juice; I cannot even taste the yogurt or white chocolate!!! I'd love to give a shout-out to Javon, who earned this restaurant an extra star because he is the sole reason I keep funding this business. read more

Tropical Smoothie Cafe - orange dream smoothie. mid af. - Juice Bars & Smoothies Near Me - Midlothian, Virginia

Waited 30 minutes for a smoothie and kitchen was backed up. I would not go to this tropical smoothie.

I never received my food and wanted to cancel my order because of a time conflict. I requested for a refund and I never got my money back. I called the store 4 times during business hours and no one answered. Such a shame! read more

About an half to get two smoothies. The crew had no idea what was even on the order. Got first and waited another half an hour between smoothies. Good news is I will still visit Tropical smoothie. Bad news is NOT this location read more

Terrible...order online for pickup at 7:20am, order accepted and card charged.. get to the store and it's closed!!!!! Not a sole in site. Try to call the store for 2 hours to cancel the order. No answer. read more

This was supposed to be a turkey cheddar wrap off the kids menu for my child. I could not feed this to my child as I would not even feed it to my dog. That's a constipation fest and I see no turkey. The two cooking my food looked like they were high on marijuana while they laughed and giggled and touched their hair and all over the ovens and stuff with their "clean gloves" while they waited for the wrap to come out then proceeded to grab it with the same gloves. Disgusting read more

Tropical Smoothie Cafe - Kids Turkey cheddar wrap ? - Juice Bars & Smoothies Near Me - Midlothian, Virginia

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We love the menu but the service in this place is absolutely terrible. Every single time I have ordered from here recently they have either a) gotten the order wrong b) left items completely out of our order c) taken forever to finish the order. On a recent trip to the store I had to wait almost an hour for 3 wraps and smoothies. They finished the food and 1 of the smoothies after 40 minutes but had forgotten one of the smoothies. Rather than just finishing the order I had to wait another 20 minutes for the last one, while the food got cold. Today yet again we ordered through door dash and they left half of our items out of the order and got one of the items wrong. Avoid this place at all costs. read more

the employees here literally do not give a f***. it's a bunch of highschool kids that have no time management and will walk away and go outside in the back while there's a line almost out the door. the quality of food has gone down as well- the smoothies are liquidy. wish they would build a different location over here. read more

smoothies and food are hit or miss depending on who makes them. i only come here because its the closest one.

I have been going to this tropical cafe just about every week all summer when I go to grocery store. Last week I went and I left before I got my order there was so many people in there waiting for their order with only two people working. Today I went only two people working people waiting for orders they had no idea how to make a sandwich someone order. I got mine it wasn't made right I don't know what it was I ended up throwing it away. Did they change hands if so I won't be going back any time soon Commonwealth 20 read more

This Tropical Smoothie has multiple poorly written reviews about the staff. I think this is very judgemental and unfair to the people working. When I came in, there were only two workers, a tiny fan on the floor, and water flooding from the back. Both workers were nothing but friendly and cordial to each customer and fellow employee. They were kind to a little girl--I'm assuming one of their daughters--who didn't understand the stress they were under. I have been to this location a couple times while they were understaffed and busy, and each time, the employees were kind and hospitable. It saddens me that they have to work under these conditions. Four stars because I love their grace but can't overlook the long wait times. read more

I have visited this location 3-4 times in the last 6 months. Most times there has been an issue with my order, including today. Today I decided to go back to the store because my quesadilla had chicken and did not have salsa - I could not eat it. I was given a remake, but nothing else was offered for the trouble. Would have been nice to get a remake and a card for a freebie on my next visit. If you choose to order, make sure it is correct before leaving! I guess that goes for anything, but it'll especially help avoid disappointment here. read more

DO NOT COME HERE!! Should have looked at the reviews beforehand. This place is horrible. They had 5 people working yet they couldn't get orders correct to save their life. Do not come here!!! read more

Four smoothies - over 50 minutes. Bad customer service - they had no idea what was going on. People randomly getting served... place was filthy - tables were dirty and sticky. Stay away. read more

The service was good BUT the place is filthy. I stopped visiting for over a year due to flies and decided to give them another chance because I love the smoothies. The floor is sticky and the surfaces are dirty. read more

The sanitation in this store is horrible. The workers do not change their gloves or wear hair nets. If you are not going to wear a hair net at least tie your hair back. The dress attire is come as you are . This is my second time trying to give this store a chance the first time the cashier informed me that they were only making smoothies because they were cleaning. I will just have to travel further for better service read more

No stars should be an option. The "workers" are all teenagers that don't feel like working. They say they are understaffed and can't make food for weeks now. They also keep peoples receipts and use the points to keep cash from orders in store. Can't get a hold of any manager at all. Terrible location 0/10. I just want some fresh food and a smoothie, can't imagine how much profit has been lost due to the lack of staff that will actually work. read more

Time and time again I give this location a shot hoping for a better result to leave completely irritated and disappointed. Walked in today to an extremely dirty store. Employees on phones. I walked up to place my order as usual and was ignored, employees were talking to one another. Once my presence was acknowledged, the cashier was extremely snobby and rude. Kept rushing to push me along and entering in the wrong details for the smoothie which I had to keep correcting. Once I got my smoothie, it was not blended well and I asked if it could just be blended more, not even for a refund. I was told no, and to just deal with it. Not sure what is going on at this location but management needs to get it together and deal with some serious issues. Won't be returning. read more

I wish zero stars was an option. This place was disgusting at best. The workers were lazy and inattentive to customers. Half the customers walked out because wait times for smoothies were 45 minutes. I can't believe this place does business. Been to many Tropical Smoothie Cafes and this by far was the worst. My advice to management/owners please read the reviews. Seems like this has been going on for a long time. A customer voiced his concern and was laughed at and told to get the f out. Unacceptable! read more

Tropical Smoothie Cafe - Garbage left on counters because garbage cans were overflowed. - Juice Bars & Smoothies Near Me - Midlothian, Virginia

I'll start by saying my smoothie was good but...I ordered * Went to the bathroom * and continued to wait. There were no other customers waiting. The staff was cleaning and talking. Finally I asked for my smoothie. The cashier said he thought someone else was making it. A young lady made it then. They apologized. read more

This facility is disgusting! The walls, the ceiling, floor, where the food is being prepared....unbelievably gross!! SLOW service! At 2pm, we waited for twenty minutes for one smoothie. I could visibly see five workers behind the counter, so I don't know what took so long? All the chairs and tables are still stacked in the corner so you must grab your food to go; good thing though because I couldn't stand the sight of the food preparation area! read more

Where is management?? Workers say they can't take food orders because they are understaffed, smoothies only. This is where the bosses should come in and help. read more

Visited on Sunday 3/52023 around 1pm and when arrived was told they weren't serving food. So we ordered smoothies and waited. As we waited noticed that food was being prepped for what we believe were online orders. (?) Still waiting we watched time after time people leave approximately 7 groups of potential customers because they were told there was a 15-20 minute wait for smoothies and they weren't serving food. Why?? We're seeing it being prepped. Who decided it was ok to say that to customers and turn away people when food was being prepped. I honestly wonder if the owner of the store knows about this. If you are going to have teens running the store I suggest cameras to watch the money lost with those decisions that are made. read more

The smoothie was ok, nothing special. It took a really long time for them to make a smoothie. There were two people in front of me, but I stood there for 15 minutes before I got my drink. The cashier wasn't exactly friendly, either. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Midlothian, Virginia

I almost didn't go here because of the bad reviews but I really wanted a wrap so I took a chance. I ordered online ahead of time and the food was ready when I arrived at the scheduled time. The staff member who helped me was polite. My order was correct, including 2 omissions that I requested in the wrap. I was the only customer at the time so I can't say how it is when it's busier, but I have no complaints about my recent experience. read more

While they usually are fast, a lot of their concoctions have a half cup of turbinado (sugar). When you get it w/o a sweetener, it really becomes apparent how much ice is used since it then tastes like watered down fruit. They do offer a Military discount which is cool though. read more

So I have called twice & emailed the owner THREE times with no response. I placed an on-line order Sun. 5/27 at 8:10 am, not realizing the store was not open. I called at 10 am as soon as they opened & was told they had not even seen the order, but if they did would not make it & said I had to contact the owner for credit for the $12.92. I used to go here all the time, but the owner not responding & not getting a refund processed is getting ridiculous and not very good customer service. read more

The customer service is terrible. The attitude from the employee was as if she didn't want to be bothered. Everyone was so lazy. Acknowledge the customers when they are picking up their online orders. They didn't even act like they wanted to do their job. read more

Worst Tropical Smoothie Cafe in the area. About 2 weeks ago my daughter picked up a Bahama Mama for me from this location, it was lacking flavor, thickness and didn't have the sweetness of the white chocolate. I didn't complain feeling that they may be under a lot of stress due to the corona virus. On 5/3, I placed an order online for pick up at 3:55. When I arrived to store at pickup time the associate (1 of 6) asked was I here for a pickup, he search where they placed pick up orders under my name as well as the order description then asked the other associates all responding it was not ready. He said it should be up soon, that's when I shared my last experience about the Bahama Mama, he assured me that he would make sure it was done correctly. 30 minutes later still no order, the 1st associate had left the store so now I was dealing with what appeared to be the manager. The manager repeated the same shout out to all 6 employees and they all looked around baffled as to say "what order". The manager said he was sorry and that they been so busy but I felt just as sorry for the owners of the franchise that was paying "6" associate to make sure his investment was in good hands with more than enough employees in place to do a competent job. Also as he finally handed me my order he forgot to give me the sandwich. So to summarize this is what's needed - contact another Tropical Smoothie in the area to get the correct recipe for Bahama Mama - train employees to multi task walk in orders and pick up orders. During these unusual times of social distancing I tried to do may part by ordering ahead so my time spent in the building possibly being exposed to corona would be very limited instead I ended up there for 45 minutes waiting for a SLURPEE. read more

I'm starting to like this location. It's close to AMFAM which is great for me. I was told, "have a nice day" 5 times. Don't know if it was there way of telling me to get out or the hospitality of the person helping me with my order. Kidding, she was great and I knew it was hospitality. It's definitely clean, large open area, and not too noisy. It's very calm at times but when it gets busy, prep for a little wait. It's not long before you get whatever you ordered so the wait isn't as bad thing. They offer Military discount, that was cool. I can never catch happy hour though. Hint, how about an afternoon special like from 1-3pm; works for me. I'll keep coming back, at least until the Military tells me to grab my bag and split. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Midlothian, Virginia

I placed an online order at 12:39 got there at 12:45 and didn't get my single smoothie until 1:00. 20 minutes for one smoothie meanwhile people who I had watched order way after me got their orders within 10 minutes. read more

Only giving 2 stars because the staff was working their butts of getting orders out and it was busy. This location is in dire need of a remodel. It's nasty and dirty inside. I order an item that had black beans and when I noticed it didn't have black beans I asked for black beans to be added. I overheard the staff discussing it and they had them in the back but were not available so they said they were out so I ordered another item and waited over 15 minutes for the replacement item. My smoothie tasted off, like an ingredient was missing. It's always hit or miss at this location. read more