I don't like writing reviews like this, but I want to outline what transpired so others aren't blindsided. First off, this restaurant is brand new. I think they've only been open two'ish weeks. Unfortunately, they have a lot to work on if they plan on staying on business. There were seven of us in our party for an 830pm reservation. Our table wasn't ready so they took us to the bar while we waited. We were shown drink menus but no one came to ask us if we wanted a drink. They only had three kinds of beer - Mich Ultra, Stella, and one other. It seems like they are trying to dazzle you with flaming drinks. The dry martini one of our party got (once we sat down), tasted watered down. After 10'ish min, they sat us at a rounded booth with one of us needing a bar stool to sit in the open area (the booth really only sits five comfortably with food and drinks).
They were short on the wait staff, so the hostess wound up being our server. Since this wasn't her main job I will not comment on her - she did the best she could and was super sweet. We ordered four appetizers and drinks, which came out after several minutes - and not all at the same time. We sat there looking at the spinach dip (which was served with many broken Tostito style chips) for several minutes because we had no plates. We asked a server if we could have small plates, they said yes and walked away. After a few more minutes, the rest of the appetizers showed up and we again asked for small plates. Another several minutes passed and our server brought out large dinner plates. We asked her if we could put in our dinner order and she gladly took it. We ate the appetizers (spinach dip, buffalo cauliflower steak, mussels and lamb meatballs). The apps were decent, although, the price for and the amount of lamb meatballs we got were not comparable - wouldn't recommend. There were mixed reviews on the mussels, I liked them and thought the broth was very good - would have loved some bread to dip into the broth.
And then we waited and waited. We ordered more drinks, and then two meals and one side dish came out. Keep in mind there are seven of us. After 5 min, we told the guys to eat so it didn't get cold. The server came out to check on us and we said we were still missing five meals (3 burgers, 1 blackened chicken sandwich and 1 lamb burger - all w various sides). She said she would check and was sure they would be right out. The guys finished their meal and the rest of us still waited. It was now 15 min after their closing time and when the server came back to check on us, we informed her this was unacceptable. She went to get the manager to talk with us. We discussed the situation and the manager wound up comping all of our main meals and we paid for the drinks and appetizers. She said she didn't want us to leave hungry so she would have our meals boxed up for us. We said fine and proceeded to wait even longer while we paid the check. A bag of food came out with 2 burgers, 1 chicken sandwich and 1 lamb chop (because they didn't have what was needed to make the lamb burger) - we were still missing another burger but at this point we didn't care, so we left. Once home I tried the lamb chops and they lacked any seasoning, but the mashed potatoes and broccolini that came with it were really good - seasoned perfectly. According to the others in our party who tried their food when they got home - the burger tasted like it was three hours old and the chicken sandwich was the driest piece of meat with no blackened seasoning on it. The side of brussels also lacked flavor.
All in all, a huge disappointment in this restaurant. I'm not sure how long they will be around, which is a shame - maybe there's potential if they get their staff situation fixed (lots of very junior / never before wait staff) fine tune the consistency with the food flavors and work on their overall service timing. We won't be back read more