clean.. very polite staff when i visit.. I have never had a problem here... not a Huge deal... only thing I think they could improve on is consistency with portion size. sometimes my smoothie are to the top.. sometimes it's 3/4" - 1" away... sometimes my wrap is stuffed and sometimes it's emaciated... not sure what's going on there... but thats more the exception than the rule.. but that's it. always walk away happy. never been mad at these folks.. I guess a dedicated curbside pickup area would help a bit too... read more

Stopped in today because I had a smoothie on the brain! Kinda sad that the seasonal Watermelon Mojito has left the building but one of my old faithfuls, Sunrise Sunset was there are ready for the taking!!!! The line was minimal and service was speedy and efficient. Before long, I was with my smoothie in hand and in my way out the door to enjoy the rest of my day. Smoothie was delish!!!! I could taste every fruit in every sip that made up this tasty treat!!! As if that's not enough, it tasted super fresh s d chill enough to invoke the run of the mill brain freeze. Location was clean with plenty of seating, including seats at the pick up bar. No food in this trip but I will be back to try that Jerk Chicken Quesadilla!!! read more

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I have come to this location about four times with many months in between each visit and each time the smoothie is subpar. I have been drinking this same açai berry boost for about four years, so I know exactly how it's supposed to taste. I was there today and the first time they made it it was watery and light on the fruit. They made it a second time and the protein was gritty and there was no banana which I paid extra for! I paid for it but had to throw it away because it was worse than the first one. If you want to have a profitable business you can't cut the customer short. If you are paying $10 for one drink, you want to get what you paid for! I think some training would work wonders. I'm sure Tropical Smoothie has standard recipes and they are obviously NOT following them because every other store gets it right! read more

Stopped in with co-workers on a weekday, and the first ting we noticed (and commented to each other on a bit) was the awful, burnt-food smell inside. (Incidentally, it smelled like this a lot when it was previously open, before being renovated.) The new inside loked bright and open, which was slightly nicer than the way it used to look. The lady who took our order smiled, but really didn't seem to understand what e were saying/asking or wasn't paying attention... I asked about the bowl and what was in it and the only response I got was "the bowl?" So, I figured I wasn't going to get my question answered and just ordered it. Giving my name was a mess, she only put in a couple of letters from the name. A co-worker ordered next and I heard a lot of the same... couldn't answer questions, didn't heard half of what was being said/asked, so they just ordered. Bottom line - She might be friendly, but she definitely needs to be trained better to work the front! The food was just OK... the lettuce in the bowl was mostly wilted. I could see the chicken being prepared and it appears to be simply re-heated in a convection or microwave. The flavors were decent. None of the other staff offered any amount of pleasant personality or good customer service... Both of the girls who gave us food/drinks simply called a name and when we started walking up to the counter, dropped it on the counter and walked off. I realize it's tough to find good staff who knows how to provide good service (and based on so many of the other reviews I've read about this place), but better training and having management actually there to drive the business properly might be in order. Either way, I've not been here in several years and I'm not returning. read more

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This location is always clean and the staff is friendly and pleasant! The smoothies are made very quickly and come out perfect every time.

tropical smoothie is a place where I have been many times but I like the kindness with which Mrs. Maribel treats me. I like that she always takes my order because they have treated me others but sometimes they are in a bad mood and in a hurry to That's why I asked him his name and I give him 5 stars if I could I would give him more. read more

I'm so disappointed in tropical smoothie. This burrito was disgusting. I was honestly trying to enjoy it but I couldn't . First they had TOO many pickles onions , weird tasting avocado spread and hard beans. Nothing came together, it was just gross.... read more

Tro Smo is one of my favorite quick snack places to go to, emphasis on quick. It wasn't busy at all, however my simple order of chipotle chicken flatbread and bahama mama smoothie took longer than 10 minutes. there was one costumer in front of me. angry face emoji. so why did it take so long? here is my assessment: there were three employees: one girl who knew what she was doing, one making the sandwiches and flatbreads who took his time looking at the charts, one who had no clue how to make smoothies and kept asking the girl who knew what she was doing for help but couldn't hear her advice because she had an AirPod in her right ear. Coincidentally, she would also take the costumers orders but had to have them repeat their orders because she couldn't hear with the AirPod on. If it wasn't for the discounts ($2 off) for the birthday and the easy payment with the QR code on the scanner, i would have given one star. read more

I love Tropical smoothie. My go to is always the island green smoothie. This was my first visit to this location, very clean inside and lots of seating. I got helped quickly but it did take a bit longer then usual for them to make my smoothie. However it tasted great and no complaints there. I'm sure with time they will get quicker! Make sure you get the tropical smoothie app to earn rewards. read more

I'm giving this one star because of the egregious and unprofessional behavior displayed by your manager. I ordered lunch through the app. A detox Island Green with a Beach Club salad no bacon. I picked it up curbside and was multitasking at the time so didn't have time to check me order. When I get my order home it has bacon on it. So I called and immediately was met with a combative "manager" she was more concerned with proving me wrong and that I made the mistake. Even after telling her I checked my order on the App to confirm I didn't male the error. She insisted what the computer printed out was what I order. Reiterated I did not and why is this even an argument. I have no reason to lie about any of this. She then agreed to remake my salad when I bring it back. When I arrived in the restaurant the manager is still being combative telling me they didn't make the mistake. I insisted that I didn't either and why do you insist on arguing about it If you agreed to remake it. She then went to the back printed the receipt that said no Parmesan I guess to prove me wrong. I didn't care what the receipt said I know what I ordered. I didn't know how to work the app well enough to find my order history at the time and further more didn't have time to figure it out as I was already late for a meeting. I said again why are we arguing this you agreed to remake the salad just remake the salad to which she replies we wouldn't usually do this because we didn't make the mistake. Of course I got home had the time to play around with the app when I'm less frustrated and angry and low and behold proof from the app that I order no bacon. She was the most belligerent combative rude "manager" I've ever encountered in a customer facing business. I was appalled and will not be ordering from this Cafe ever again! read more

Tropical Smoothie Cafe - Proof that I said no bacon - Juice Bars & Smoothies Near Me - Manassas, Virginia

I've came here a couple times after the gym, the service is terrible. The cashiers have so much attitude and practically slammed my smoothie on the table. Clearly will not be coming here anymore. read more

Update March 29, 2015 The new manager sent me a satisfying apology message through Yelp. That's what a good manager should do. My girls and I visited the Galveston Court Tropical Smoothie again this past Friday and enjoyed our usual order. Our smoothies were well made and the staff was professional. I think the manager might have actually been present in the restaurant which probably created a more professional environment. Is 44 Cents Worth Losing a Customer for Life? My little girls and I are (were) frequent customers at the Tropical Smoothie on Galveston Court. The girls like the Orange Dream and I like the Island Green. We get smoothies a lot. Most times, I receive excellent customer service. For example, the two separate occasions that my 3 year old dropped her freshly made smoothie on the floor and the employees cheerfully mopped it up and graciously replaced it free of charge were wonderful experiences. Perhaps because I have had good experiences in the past I was stunned by my experience today: The line to place an order reached almost to the door on this beautiful Saturday afternoon, but my girls, ages 3 and 7, stood in line because they really wanted a smoothie. Our turn finally arrived and I placed our usual order - one Awesome Orange (the child-sized version of the Orange Dream) for my 3 year old, an Orange Dream for my 7 year old, and an Island Green for me. The total was $12.69. I had $12.25 on me. "Isn't my order normally less than $12?" I said. The young woman behind the counter responded with something like "Well, you usually get 2 Awesome Oranges for the girls, not one Awesome Orange and one Orange Dream." She was right. I usually get the girls the 12 ounce smoothies but my 7 year old is getting bigger and today I got her the grown up 24 ounce version. (Note that we are such regular customers that the cashier knew our usual order by heart). I explained to the cashier that I only had $12.25 on me and, since the line stretched to the door again, could she simply place the order and let me run to the car for an extra dollar? "I can't close the order without payment" the cashier said. I stared at the tip jar overflowing with coins and one dollar bills and I thought about asking her if I could borrow one and replace it quickly....but I didn't. I would be too embarrassed if she said "No." Horrified in front of my children and the long line of adults behind me, I asked the cashier to remove my Island Green from the order and just keep my children's smoothies. Then I went back out to the car for my 44 cents so I could order my own smoothie. The girls and I waited in line....again...got our smoothies, and left. After I got my Island Green my 7 year old kept looking at me. She knew something was wrong. "Are you mad, mommy?" my 7 year old kept asking. I told her that I was embarrassed, which kind of feels like anger, but it's a little different. I told my little girl that what she had just seen was an example of terrible service to a loyal customer. There are many things the Tropical Smoothie cashier could have done to spare me from being embarrassed in front of my children and the other customers. The cashier could have completed my order and let me give her the extra 44 cents when I picked up the smoothies. Or, she could have borrowed 44 cents from the overflowing tip jar and allowed me to replace it when I came back with the money from the car. I would have gladly replaced that 44 cents with several dollars in appreciation. But the cashier did none of those things. I was humiliated and had to stand in line again. The experience was very embarrassing especially because I was a regular customer. Subjecting someone to public humiliation is a good way to ruin relationships, both personal and professional. Now I am considering buying that $200 Ninja blender at BJ's because I know I'm not going back to Tropical Smoothie even if I do absolutely love their Island Green. Note: The photo of 2 receipts side by side on the main Tropical Smoothie page is mine. read more

Tropical Smoothie Cafe - These two receipts accompany Janelle Anderson's review of Tropical Smoothie on Galveston Court on March 15, 2014. - Juice Bars & Smoothies Near Me - Manassas, Virginia

They never seem to get my drink made right. I've been to several Tropical smoothies... and I love them... what I don't understand even until now is to why are they doing it wrong? The texture, the flavor is way too far off. I'm sipping on CHUNKS of fruit. They never blend it right. Guys, Mgt. please do something. For now, after several attempts of giving them a chance, I think I'd rather drive to the other locations for now read more

This location is up and running!!! And it's beautiful! And I always loved this location! Yay! Not sure how to change this location from closed to open again but please do! Thanks!! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Manassas, Virginia

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Ive ordered here a few times. One of those a delivery! I ordered a smoothie and a chicken quesadilla. Well quesadilla never made it. I spoke with driver he said it was nor given to him. I called Tropical Smoothie and they said they indeed gave it to the driver. So who should I believe? No one took responsibility. They said they were calling a manager and calling me back and never did . I called back a few days later and kept giving the runaround. So no quesadilla, no refund, no call from a manager. Plus a pay for delivery, and tip the driver and never got my food. Very upset and unhappy. read more

I use the online ordering forum to order my smoothies. The team is not very friendly. Everyone just stares at you when you walk in then 1 min later they'll decide to come see what you want. Great smoothies though! read more

4/12/2022 Got three smoothies, all where bitter and watery so we asked for a refund. The guy at the front desk was polite and helped us but the young lady behind the counter had a horrible attitude. read more

I tried the new tacos it was great tai spicy chicken and steak my kids like the fish and the chicken roll but the most testy smoothie is Bahamas mama For me the music wonderful My kids like to use the wifi The friendly staff and a good service make me feel better in bad weather read more

I decided to use the tropical smoothie mobile app to order my food. I wanted a 24oz awesome chocolate is not an option so I had to wait inside and order it and they ended up charging me for 2 12oz smoothies which was more than a 24oz. I ended up ordering a three cheese chicken quesadilla and when I ate it there was barely any chicken and most of it was tortilla. I normally enjoy my experience at tropical smoothie however I will be rethinking my smoothie shop choice. read more

Just came from Tropical Smoothie, and unfortunately bad experiences like mine are what inspire bad reviews. I've gone here since the store first opened, and met the owners who were very cool and always greeted guests and asked how things were after getting orders. But now the place is run by high schoolers that give their friends free food. Friends of some of the kids working in the store came in and ordered after me. I got my smoothie, but food always takes a bit longer. I was sitting at a table, and my name was never called. A girl brought out two trays to the girls that ordered after me. All three of them looked surprised or confused as if they didn't know what they had ordered or who was supposed to get what. I had a feeling one of those girls got my order. I waited patiently to be sure. More people that ordered after me were getting their food. I went to the counter to ask about it, and waited a bit more for someone to return to the counter and acknowledge me. Finally i nudged in front of someone in line and asked about my order. The guy that originally took my order didn't know, went to the back and asked around. No one seemed to know, they all appeared confused. Sure, they were busy, but, as another young man behind the counter (i think he's a manager) told the customer next to me: "We're always busy." Apologies, and they told me they'd make my order again. I told them to make it to go. Sat back down to wait. After more people get their orders, i see the same girl that gave her friends my order bring a to-go bag to the counter, look around confused, apparently ask a few people something, then leave the bag on the counter, and return to the kitchen. My name was never called. Again. Annoyed, i approached the counter again, waited again for someone to emerge from the kitchen. It actually took one of the other waiting customers to mention they think that this was my order, and then the kid taking orders had to ask me again what kind of chips i wanted. So he tossed them into the bag with my chicken wrap. I picked it up, turned and left. He offered another quiet apology as i walked away. As i said, i've come here and enjoyed the place for a while. I write this to express my disappointment and annoyance with this particular experience, and perhaps have this young staff realize their mistakes. I could have easily made a scene in the store, but i held my tongue. read more

It's 10:00am Sunday morning... with rap music blaring.. can't hear the guy at the register and certainly can't hear any conversations at the same table... pretty crappy. Had people leaving. You've lost business read more

I feel like the management here changed. It's been a while since I last visited this Tropical Smoothie (about three/four months ago) - I can't recognize a single staff member and everything just feels out of place. The staff used to be professional, clean, and friendly, but today they were rude and sloppy. Not to mention they weren't wearing their blue uniform. I went in and ordered their Greek Chicken Salad flatbread, along with some mango smoothie... ended up struggling on the toilet thirty minutes later. (TMI, but the upset stomach details are necessary). I ordered these items to go and when the lady brought my flatbread out from the kitchen, it was in a basket. I pulled out my receipt to show her that my order was to go and she gave me an attitude. At the time, I felt bad... but I thought about it again and realized I didn't do anything wrong..... customer service like that definitely leaves a terrible impression. I have been a fan of this place for years, but I don't plan on going back any time soon. read more

Absolute disaster ordered 3 smoothie and food for me, my wife and 3.5 year old. Took 15 min to get our drinks, but forgot my daughters. Then waited 30 more mins and saw 7 or 8 people get their food before we did. Then when it the food finally came my wife 's wrap was incorrect and they didn't give us any of the sides. Asked to talk to manager and we were told there wasn't one there . The 4 employees working looked to between the ages of 16-19. Absolute mess, will not be coming back here again. read more

Looks like they're under new management. Looks like they're doing better. I've gone back a couple times for a smoothie and a flatbread. Came by one Sunday night and their hours would indicate they were closed, but the manger kept it open. That was pretty cool of him. Didn't feel rushed. read more

The place is open again and is under new management. It looks very different, there's more space.

love this location. great service and very well decorated and designed! really great place to eat with friends and family. overall good vibes. read more

I love the smoothie here!!!! The best one is avocalada!!!! Love it. Want to have it everyday so bad.

Stopped in on Sunday afternoon, it was pretty slow and there was no line. The young lady who took my order was nice and very polite. I ordered the Thai wrap and a Blimey Limey smoothie. My order came out quickly and accurately. I ate there, which I never do. Overall, there wasn't a thing about my visit I was unhappy about. read more

I LOVE SMOOTHIES. But I especially LOVE tropical smoothie because they just have much better flavor. I love coming to this location because the owners have always been wonderful to me and its got that Mom and Pop feel. After working out early and stopping in there before work everyday, it was like a breakfast club. read more

Ridiculously slow slow slow service. It literally just took 25 minutes to get my smoothie. They are also very very watery so they don't have any taste. I had to have them remake it and the second one was worse. Try the location by the mall instead. They have much faster service and smoothies are thick and tasty. read more

Took forever to get food and then they forgot the chicken on our order. Music is so load you can't hear them announce the food that's ready either. Going down hill since remodel! read more

New management has brought a new energy to the place, I've had a wonderful experience. Excellent service, excellent food and the right price. I recommend this place for everyone! read more

I really like smoothies, the Sunrise Sunset is delicious. However, this Tropical Smoothie location usually hires young kids and they just like to talk to each other. I stood at the counter for five minutes while they were goofing off and hugging all over each other. I'll probably try the one in Fairfax to see if the customer service there is better. read more

EXCELLENT customer service. The manager was extremely friendly. I ordered a beach bum and accidentally ordered a bahama mama when I meant to order peanut butter paradise but I was completely fine with it. He insisted they remake it for me. Thank you so much! Wonderful. Will be back read more

Tropical Smoothie Cafe - Beach bum - Juice Bars & Smoothies Near Me - Manassas, Virginia

I can't explain how great the drinks are here. My sandwich came out hot and quick. My drink was frosty and so good during this hot summer. Don't pass this place by. Coming back tomorrow. read more

Okay, I don't really like to put something on this page to ruin a reputation on a company. I loved tropical smoothie closed to my work in Woodbridge by Galveston circle. I never been so PISSEDDD AND MAD LIKE A MAD WOMAN,I never acted so bad in a fast food. In June 28,2019 I pre-ordered so I don't have to get in line when I got there my order was not even ready it was supposed to be ready at 1:45pm granted they were back up. I didn't say anything until 15 mins pass it's still wasn't ready so I got up on my seat and raise hill because my order wasn't ready. Then I asked for the manager name and the employee give me a name and number that didn't workI love Tropical smoothie but with my experience I had I WILL NEVER EVER EVER GOING BACK TO THEM ANYMORE. This location NEEDS HELP and hired more people so the customer don't have to wait for 30mins, so needless to say I left there after 45 mins waiting.So I am putting this Galveston Dr, Woodbridge ,Va ..no star for this location. read more

Tropical Smoothie Cafe' in Hoadly have a new management, please stop by and share the experience with us.... read more

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I've been going here for years but in the last couple months service has disappointed me greatly. Multiple times I have asked for no tomatoes and the orders always have tomatoes. But today I had my smoothie remade for the first time ever...after getting it back it was still the wrong smoothie!! Im done going here for awhile. I had my heart set on this smoothie and I couldn't even get it. read more

I am extremely disappointed in this Tropical Smoothie! They have let themselves go. Upon my last two recent visits, they obviously don't care about their state of the restaurant. It's hard to pick out anything good. On my first visit, the issues were not that dramatic. My smoothie would have been better off as an ice cream. In addition, the soda machine was leaking and there was soda all over the whole counter. On my second visit, the issues were more dramatic. I was greeted by careless employees. When the smoothies came out, they were not good and the Mocha Madness I had was chunky and nuke warm to a mild extent. I should have sent it back, but by the way they treated the previous lady who said her smoothie was watery, I refrained. In addition to the bad smoothies, the whole dining room needed a "weekend cleaning". The furniture was dirty enough to see crumbs and black smudge. A minor thing I had a problem with was the music. I felt as if I was traveling in a time machine from country to country and state to state. There was 70's, Pop, Hip-Hop, Rap, and Country. Yet there was no Tropical Music!! Where's the Jimmy Buffet and "Maragritaville"!? I do hope this place steps up their game, because they used to be a smoothie place that could be compared to Jamba Juice. read more

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this location is the last place you should waste your time going to, let alone order from. i never fail to realize every time i give it another go why i will always avoid this store. completely inappropriate music- careless and rude employees, unbelievably long wait times. all this wouldn't be as bad if the food was good, yet unfortunately that is also an utter disappointment. don't waste your time read more