Tried it for the first time because of the TMobile free offer. I ended up ordering their mix berry yogurt and chicken quesadilla. Ordered online and when I came to pickup it was ready on time. However, there are so many pickup orders and you have to go through each of the names which are not easily identifiable. As for the quesadilla, nothing special. Wish that they have a larger dipping sauce. You can order them with premium sides or chips or fruit. What is interesting is that the prices of the premium sides is MORE expensive than if you order the same sides individually. I just chose a free banana. As for the yogurt, I was disappointed with the size that costed $11. It's a good thing that that is the one that's free. read more

Tropical Smoothie Cafe - MIXED BERRY GREEK YOGURT CHEESE 'DILLA - Juice Bars & Smoothies Near Me - Henderson, Nevada

My husband was choking and we needed to find water. We came in and asked for a cup of water. I told the teenager.. we are buying a drink also. We just need water. She slowly started ringing up a cup of water for $1.50. I said, "seriously, he's choking." No response. Didn't care We ordered a Bev and she certainly took time to show us the tip screen. Someone needs to instruct their front of house on how to respond to people who are in distress. I'd be writing a different review right now. To that worker.. what is wrong with you!!! I'd never recommend anyone go here. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Henderson, Nevada

So far so good. Decided to give this area a try. I'm so used to Jamba Juice but, i'm starting to like it here better. Service is fast and drink sizes are only in one size (large) and their consistency of the drinks is very creamy smooth texture. Drinks i craved was the Mango Monsoon and i ordered a pesto flat bread soooooooo good and full filling read more

Kind and tasty stop on my birthday freebie train! Detox island green free and perfect with many genuine birthday wishes. read more

Tropical Smoothie Cafe - DETOX ISLAND GREEN - Juice Bars & Smoothies Near Me - Henderson, Nevada

Horrible customer service from 2 Hispanic female one of them is pregnant. No greeting at the door they just looked at me and continued to do whatever that was interesting to them. Afterwards the pregnant female walks up to the register and ask what do I what?. I just walked out. Horrible customer service. No greeting. No smile. No friendly gestures. read more

I came at night it was very packed. I understand there was only 2 girls working and they needed help, but their workflow does not make sense. People that came in after me got their orders before me. I had to go up to the counter to remind them that I was still waiting on my drinks. I'm very patient and I never complain this is my first review ever. I waited 30 minutes exactly for my drinks to come out. Just 2. While others came and went. I was going to get a refund but at that point 30 mins of waiting for no drinks would be a waste of time. Will not be coming back, this location needs more workers and the workers that are working need to step it up. I've worked fast food, restaurants, etc, so I know they can be running better than this. Not efficient. read more

Really horrible service here. Empty yet takes forever. Help that dosent care. Nowhere to turn. Awful experience. Go elsewhere

Avoid this place at all cost. We walked in there tonight at 6:30pm. No one acknowledged us. There's 2 Hispanic girls in the back . The short one with the hair bun then full blasts Mexican music really loud . Both girls are laughing shooting the breeze for 10 minutes. One of them finally takes our order . After that , her Hispanic boyfriend was waiting and she comes out of the kitchen . He touches her private and they began making out for 5 minutes . They had no shame . They were doing this right next to the customers! The only one working in the back was the young blond girl . What an experience. read more

The people were super nice. We ordered two wraps for lunch to go and they were delicious! The dining area was clean and bright.

Tropical Smoothie as a brand is delicious and delightful. However, the employees of this location do not hold it to that standard. The workers were on their phones while taking my order. The store does not feel welcoming. My order has been wrong twice. This last time I paid extra for nutella and had to leave in a rush. When I got home there was barely any açaí, few berries, and NO Nutella. read more

Love it! When I pulled up the location to leave my review, I was very surprised by the low rating. It's my first time, and I had a kiwi quencher alongside a PB crunch flatbread. Really, really loved them both! The service leaves something to be desired. The employee working the counter didn't seem to care much at all about "customer service", and when our food was ready, she literally threw it on the counter, called my name and walked away. Service aside, I really loved both my food and drink. The smoothie was a perfect consistency, and I feel like there was a perfect amount of everything in my flatbread. Will definitely be back. Might try a different location because of the customer service, but aside from that, the products themselves were great. read more

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I stopped in with my daughter today around 2:20pm There were about 3 people ahead of us, no one at the register. The music was so loud. Finally after about a minute a very soft spoken girl comes from the back and takes our order. She was polite. We wait about 5 minutes to get our drinks / food. I got the peanut butter cup a kids smoothie and an açaí berry boost and 1 super green Cesar wrap. I start drinking my smoothie and the flavor is good. But the texture was really hard to get through the straw. I'm thinking once it melts a little more it will be ok.... No I get to the bottom of my drink to find soooooo much ice. Very disappointed as I broke my fast with this and it was so not worth it. read more

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Chia oatmeal with extra honey drizzle is soooooooooo addicting. Bahama smoothie with a strawberry straw is also wild. There used to be a smoothie chain I enjoyed at various malls in middle school in the early 2000's and I swear their bahama smoothie add blueberries and xtra coconut and it's like a blast from the past Love this place!!!! Fruity indulgence read more

This location never fails me. Carmen, Mara and Miguel take great care of me each and every time I go in here. The smoothies and food are tasty and perfect! The music is normally good and the restaurant is always clean. I'm in there early in the morning and it's busy and they are quick. I so appreciate this crew and their service!!!! KUDOS!! A TAYLORMADE Experience! A must try read more

Great Smoothies, Fast Service. I was craving a smoothie, so I stopped at this location around noon on a Friday. They were fairly busy when I walked in, but the line moved very fast. The cashier was very friendly and welcoming. I ordered the Green Island Smoothie and it really hit the spot. I will definitely return to this location again soon. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Henderson, Nevada

No service, no ambiance, I am sure that we severely inconvenienced the staff by asking a question read more

Tropical Smoothie Cafe - Unfortunately they only have disinterested kids working there. They have absolutely zero product knowledge. - Juice Bars & Smoothies Near Me - Henderson, Nevada

Dear Tropical Smoothie, Your chia oatmeal pudding bowl with strawberries instead of banana and with a peanut butter DRIZZLEEEE completes me. That is all. The end! read more

Staff will get you in and out, nothing special about the service here. As someone noted the music is loud, but it didn't bother me. They play early 2000's and modern music. The food is what made me review. I ordered an açaí bowl without the banana and coconut and I have never been more disappointed. The açaí was frozen and hardly filled half of the bowl. Most of the bowl was toppings and even then, the granola was full chunks. It looks like it was just hand crushed. The strawberries and blueberries were fresh. All the toppings were doused in honey which ruined the flavor. I ended up throwing it away, and with that, $10 for a half full, overly sweetened, frozen açaí bowl. read more

I don't know why I put myself through misery again but I decided to give this place another chance. The problem is that they have great food and smoothies but the service is horrible. They need real managers with real management experience because the ones they hire are a joke. Two incidents: I ordered online and my food wasn't ready. The manager was sitting on the floor behind the counter counting money. She said that she would start my food when she was done counting. I was appalled and she took about 10 minutes to finish. I let her know how unhappy I was. Second incident today: I ordered online and was standing at the counter waiting. I saw the girl preparing food reach into her pocket to answer her phone. She put it back in her pocket and proceeded to finish preparing the sandwich. I told her about what she did. She said okay but the manager never said a word. The manager kept taking orders. I looked her in the face and told her specifically what just happened and that it was disgusting. She said I'm sorry but never looked at me or even addressed the situation. I canceled my order and requested a refund. Unbelievable! Why should they be allowed to handle their phones while preparing food? You have got to be kidding!! read more

Quick service and our food/smoothie order was perfect! The staff was efficient and the music was great! It was an all girl staff & they were attentive and ready to keep things going for the Saturday morning rush. read more

Food was extremely cold. Literally wrapped improperly made. My side item was missing. Ordered a Caribbean jerk chicken wrap. Not sure what they gave me, and they do not answer their phone. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Henderson, Nevada

Not sure why the low ratings! Fast and friendly service! It's at a great location next to target. The smoothies are not super sugary either! Can't go wrong with pnut butter and banana! read more

I'm officially done giving Tropical Smoothie Cafe the benefit of the doubt. I don't like their smoothies, they don't have much flavor I think they use too much ice, their açaí bowls are frozen solid but my main complaint is I've place many orders where I got the wrong order or a custom order that the restaurant didn't follow the directions. I always get my orders to go and eat them at work so I don't catch the mistake in the restaurant. I've sent Tropical Smoothie Cafe several communications through their website about receiving the wrong order or my custom order being completely wrong sharing with them my order number along with a description of what was wrong as well as pictures and not once have they gotten back to me. I'm looking for a discount or free times but getting at least an email acknowledging that I reached out to them would be nice. This is the same attitude you get from their employees in store, when ever I'm in the store placing an order it feels more like I'm in their way and they don't want me there. Sometimes I'll be waiting to even be greeted while the employees are just standing around avoiding eye contact while they're visibly not working It's a very disappointing experience. Thankfully There are many smoothie joints around the area with friendly employees, much better tasting smoothies and aciai bowls that aren't frozen solid. Do yourself a favor and check out one of the better smoothie Joints in the area read more

First time coming here, wanted to grab a smoothie for the road. I tried their Avacadolada, it's fairly priced but it came out great and made quickly. It's one of the more dirtier stores. There's even a code to access the restroom but the hours are absolutely incredible! Great late night adventure! read more

Was greeted with a smile, Friendly, quick and yummy! This location gets busy but I've never had an issue waiting too long or inconsistent customer service. Thank you read more

Came in to grab a smoothie 3/7/24 around 5:15pm About 6 -7 employees and not one of them acknowledged or greeted. waited about 10 mins and no-one was available to take my order so I walked out. two people where in the front . a lady was mopping around me and talking on the phone another lady was on the side stocking chips and the rest of the people in the back talking . Never have I been to a tropical smoothie cafe with poor service. should have read the reviews before stopping by looks like it's a constant problem at that location. never coming back again . Management needs to do something about it before they start losing business. read more

If I can give 0 stars I would, the customer service is terrible everyone has an attitude and no one can follow simple instructions to make what's on the menu, can't even say hello or goodbye absolutely poor attitude and energy through the shop read more

Customer Service deserves ZERO stars. All the young women working there had a terrible attitude. The person who took my order had the worse look on her face. The woman who gave me my food I told her thank you and she looked at me and walked away. They did not give me any napkins nor utensils with my order. I went in 2-23-25, around 11:25Am. That staff needs to be replaced. I will no longer coming to this location I see why it has 2 stars. read more

This 2 star review is horrible because I love this place generally . They always have this girl doing the cash register and she has amazing customer service actually upset I don't have her name to give her her credit . Today , I come in and got the same thing I usually always get the front counter guy (Cesar ) I had to ask for his name cause he wasn't wearing a name tag was rude af he first just assumed I was paying with a debit card , he turned the card thing on for me to swipe and walked away I was grabbing cash out my purse I look up he's in the back eating his sandwich like literally walked away from us to go eat his sandwich . Highly unprofessional!!! Then he comes back cause I'm just looking at him and he snatches the money out of my hand if I'm inconveniencing him for ordering my meal , my change fell on the floor and he didn't even budge just rude and doesn't belong at the front counter ... To make it worse after he rings me up he goes back to eating his sandwich right in the kitchen , and he then starts helping the coook prep the bag for bagging ..... DID NOT I repeat DID NOT wash his hands in the process of eating his food . . Horrible work ethics , horrible customer service . This is literally my first bad experience here , and this was also my first time experiencing Cesear so whether he's new or needs more training something has to give because all of that was unacceptable . read more

We were looking for an alternative to the usual places. Being vegan limits the options, they did not have any alternatives to yogurt. No coconut milk, no oat milk. We were able to get creative to get a couple good smoothies. Detox Island Green is fairly tasty. We modified the Mocha Madness to switch out chocolate with peanut butter and it was a good alternative. Sadly....will be returning to the usual places for the variety. read more

Tropical Smoothie Cafe - Smoothie menu - Juice Bars & Smoothies Near Me - Henderson, Nevada

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Smoothies are def not the greatest. From menu items and the taste of the smoothies, all the way around seems to be below par for what you would expect from a smoothie joint. read more

Stopped in for an afternoon smoothie. The music is too loud. Store manager, loud music may create an ambiance, but it does not replace customer service. Not a smile, welcome in or thank you. Not a have a nice day! If you are looking for a "vibe" you have nailed it, but there are still people out here looking for customer service skills. Smoothie was good and service was quick, but the 2 stars is in the staff. read more

Delicious and service was great. My order was timely and correct, people were happy and smiling too so that was nice to see.

Food took forever, forgot our order and when we finally walked back up to the counter they looked at us like we had just walked in the store. The other patrons ahead of us got their orders promptly. When I went to ask about ours, the guy that was supposed to be preparing. It was on his cell phone. And to top it off when we finally got the order, they forgot the extra topping that we paid an additional $1.29 for. read more

Hate to see all these bad reviews because mostly all my experiences here have been great! I stop by for my banana chia boost every morning at 7am and the girl working the morning shift is so consistent in making my smoothies very tasty and delicious. I really appreciate her service ! Sadly I can't say this about the afternoon shift. read more

Tropical Smoothie Cafe - Chía banana boost - Juice Bars & Smoothies Near Me - Henderson, Nevada

Food and smoothies were great and came out fast. The worker was friendly as well. 9:30 am on a Wednesday (It might be the time of day you come ) read more

I was in Vegas the other night & I always miss my Bahama mama so i got that and saw it came with a strawberry edible straw. I couldn't even put the drink down. I drunk it way too fast and it made me full i couldn't even finish a quarter of my sandwich. The sandwich I got was the Jamaican jerk chicken with the kale slaw. The jerk chicken was entirely TOOOO SPICY for me. I think i just need to stick with Cajun spices because i could not even handle the spices in that thing. Definitely will never order that again but I'm sure they have other good sandwiches i just wanted to do something different. But that kale slaw was sooooo good i promise it was really great. I would have been fine with just a bigger portion of that to be honest. Wish it was one out here in cali. I ordered from DoorDash my food was still hot and didn't take long and it was about 10pm. read more

NO HAIR NETS!!!! Place smells weird too. But you may find hair in your food. I'm here 1/22/24 boy has a beautiful Afro and the girl has nice red hair. But man there HAIR IS OUT and may end up in your food read more

Employees with mean attitudes, dont bother asking you if you have a mobil order or anything while waiting, horrible energy overall in here. Walked in and was given a nasty look right off the jump just for wanting to order. read more

Recently went in to pick up an online order. The kid at the counter had his phone out showing a customer a photo and states " look i put my balls on her face" and proceeds to laugh. There were people in line, and i was standing there to pick up my order. This location is disgusting, no sense of urgency, staff needs to be retrained and reviewed. I no longer feel comfortable coming to this location and i will be sure to spread the word. read more