This has consistently provided us with the best service in all of Vegas/Henderson, and I can't praise them enough. Tyler, specifically, is hands down the GOAT of grilling a cheesesteak. We've found that cheesesteaks often lack the proper grilling, which can leave them soggy and not to our liking--but not when Tyler is on the grill. He's incredibly attentive, noticing that we order often, and he knows exactly how we like our sandwiches. Tyler always ensures they're perfectly grilled and just the way we like them. Thanks a million, Tyler--you've saved me hours of cooking, and I can't imagine going anywhere else for my cheesesteak fix! read more

Capriotti's Sandwich Shop - Plain Cheesesteak - Sandwiches Near Me - Henderson, Nevada

Ordered a large cole turkey. Barely any turkey on it and no cole slaw. For $14 it better be filling and made correct. 0 stars, horrible price and service. read more

I had a terrible experience today at Capriotti's Sandwich Shop inside Green Valley Ranch Resort and Spa around 11:15am (2/28/26). When I walked up to the counter, the employee (her name was Kim) threw whatever she had in her hands down on the counter and immediately asked, "Are you ordering or picking up?" I said I would be ordering. She responded, "I'm telling you now, you're going to be waiting a good while. I have 5 orders ahead of you." I said that was fine and asked if she could give me a rough estimate of the wait time. She said, "I have no way of telling you that. So what do you need? Are you still going to order or not? Because I have orders waiting." The tone was very rude and dismissive. I asked if it was okay for me to order, and she replied, "I can't tell you no, but trust me, you will be waiting. So can you tell me if you need anything or not?" At that point, I told her it felt like she didn't want me to order. She responded, "Can you answer me? Do you need anything or not???" I was honestly shocked at how I was being spoken to. It didn't end there. She then walked away from the counter, sat down at a gambling machine, and smoked a cigarette while there was still a line of customers waiting. I even took pictures because I couldn't believe what was happening. I ended up leaving and going next door to Panda Express, where the employee was welcoming and pleasant. I don't even particularly like Panda Express, but I would absolutely choose that over Capriotti's if this is the kind of service customers receive. This was some of the worst customer service I've experienced in a long time. It's really disappointing, especially in a place connected to a well-known resort. I hope management addresses this, because no customer should be treated this way read more

Ordered with Uber eats a waygu French dip. Added grilled onions which it did not have. And was suppose to come with auj jus for dipping. They did not send with sandwich. Was cold and very dry. read more

Capriotti's Sandwich Shop - Dried out sandwich missing grilled onions and French dip missing auj jus....... - Sandwiches Near Me - Henderson, Nevada

Once upon a time their sandwiches were great, no longer as they have changed their meats, the pastrami is now rubbery.

Service not good. U have a time limit. Food was ok. Ambiance well there is no Ambiance. read more

I come here quite often always for the Bobbie of course lol. I just want to say this location is always outstanding in customer service and cleanliness. I'm not to sure of the workers name but she's always here when I come and she's super sweet. Tonight on 11/19/24 someone had came in and was unable to pay fully for their meal and she took it upon herself to give this customer that was in need her employee discount and I just felt like that needed to be acknowledged. That was beyond kind of her to do and the world needs more people like her that care bc something as small as that gesture goes a long way no matter the person. read more

So disappointed- loved capriottis for years but dangggg their quality has gone WAYYYYY DOWN! Known for their pulled fresh turkey .. there was practically ZERO turkey on my Bobby sandwich read more

Lousy quality for Capriottie's Some how got jalepeno bacon on my sandwich when they don't offer it. Ordered another time. Easy mayo means easy mayo not no mayo. read more

Staff was super friendly and of course the food was great but it was SO HOT in there. I was miserable for the 20 mins I was in there, I can't imagine how the staff feels all day read more

Sunset & Marks location, DIRTY DIRTY DIRTY. I turned them into Health Dept. Sandwich prices are beyond ridiculous. read more

The staff was very helpful and friendly. The food if phenomenal!! Will DEFINITELY come again!! read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Henderson, Nevada

First time trying Capriotti's. Sandwiches are very skinny and taste basic. If all locations are similar I'd choose Subway over this place anyday. read more

YOU GUYS. I had a really stressful day at work today and the chick behind the counter was SO sweet !! Left this lil' note on my sandwich and I damn near almost cried over it. I literally NEVER post reviews, not even bad ones (because service work is hard!), but this chick is the real MVP. Thanks, counter girl, you made my night. Oh yeah, food is dope, too. My order is a bit custom and they make it perfect errrrrtime read more

Capriotti's Sandwich Shop - Small cheesesteak (wrapped) - Sandwiches Near Me - Henderson, Nevada

The wagyu is super yummy all the time, Ben here several times foods always hot and cheese is always merry keep it up team

I was going to g to try Capriotti for the first time today and I called about the national sandwich week promo.....So I called the sunset/ marks store to find out how it works and the response from the young lady was " I don't know how that works" so I asked if someone else could help me !? She was not willing to figure it out ......So Jersey ,mikes you are safe , just don't hire people who are not informed about service and intelligence read more

An ice cold Bobby after I ordered it to be hot. He also forgot my bag of chips. I called inform them that the sandwich is on appetizing and ice cold They told me no it wasn't cold yet I know what a cold sandwich is. So I had to leave and go get my chips so even if it was hot it was cold by the time I got home absolute morons that work here. Does this look appetizing to you? I wouldn't even feed it to my dog read more

Capriotti's Sandwich Shop - Their so called famous Bobby - Sandwiches Near Me - Henderson, Nevada

Employees are AMAZING! They are so so sweet & so good at their jobs! Especially the night crew who worked aug 8 2024- they deserve a raise :) read more

1/7/23 7 pm Young white guy with the glasses and silver chain provided excellent food with much professionalism, sorry i didnt catch a name , 10/10 will be back read more

Don't bother coming here anytime they are doing a promotion or deal. They run out of bread but continue to take online orders. Then you show up to pick up your order and have your time and gas wasted. Really frustrating. read more

Sandwiches were hot and put together nicely. Ready for pickup when I arrived. Delicious!

My go to sub sandwich shop is Jimmy Johns but I was at another establishment and Capriotti's was very near so I thought that I would give them a try after many years. My sub sandwich of choice is The Italian. When I was handed the bag with the sandwich, I knew that I had wasted $11 plus dollars This is a medium size sandwich By the way, that is more than the price of the sandwich at Jimmy John's. Back to the sandwich, not very much filling for $11 plus dollars. There was nothing on the bread, no sauce of any kind. The sandwich bread was dry and crunchy. I managed to eat half of it because I was hungry but the other half is still in my refrigerator. See picture, where is the meat? A tiny bit between whatever else. Needless to say, I will not be returning to this establishment. read more

Capriotti's Sandwich Shop - Picture of sandwich with hardly any meat. This is the half that I still have in my fridge. - Sandwiches Near Me - Henderson, Nevada

Izzy was amazing and staff here were friendly! I will be visiting again! Food was great!

I have always been a big fan of Capriotti's ever since I moved to Vegas. This location has always been my favorite. During these on-line orders and deliveries and pick ups, I find that the staff in this location is friendly and happy. We ordered out food on the counter and the lady who was taking our orders was very kind. She gave us a great smile and was patient when we were still deciding what to get. She asked if we wanted to turn our sandwiches into a meal which had a choice of either a salad, a cookie or chips. The food is always made hot and cooked on the spot. We ordered two medium Cheese steak with onions and hot and sweet peppers. One of my favorite sandwiches that Capriotti's make. That sandwich hit the spot and had me craving for more even after I gobbled up that medium sandwich. I love this location and I hope that all of you who will visit this place will enjoy your experience and sandwiches....make hot and fresh. Enjoy! read more

Capriotti's Sandwich Shop - Lunch today. - Sandwiches Near Me - Henderson, Nevada

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Very unhappy with my salad. Though they were fast with completing my order my salad is old wilted and unappetizing. Why give a customer an un-edible salad that would get someone sick !!! And charge me $12 for this! Not happy! I can't even go back as I was leaving my first job to head to my second and never had a chance to eat. And I still have to find something else. read more

Capriotti's Sandwich Shop - Wilted Balsamic Chicken Salad - Sandwiches Near Me - Henderson, Nevada

I first had a taste of The Bobbie about three years ago at work for a party. As I was doing some holiday shopping, this sandwich was calling my name. I stopped in and ordered mine to go. It was nicely wrapped, and was a nice presentation. This sandwich was as good, if not better, than I remembered. It's not too sweet, which is perfect. I love love love cranberry sauce, and this combination is excellent. The bread they have is very flavorful all by itself. I saved a small bit for my husband to try. He was surprised at how much he liked this sandwich. He was ready to get another for himself. read more

Capriotti's Sandwich Shop - My Bobbie to go. Nicely wrapped. - Sandwiches Near Me - Henderson, Nevada

Usually receive great customer service and enjoy our delicious food. The man that took our order may have been new, but had a terrible attitude and made me repeat myself at least four times for three orders... I also receive TWO DAY OLD COOKIES that were hard as a rock. I am not returning. read more

This location is horrible. I would not trust them to cook my food. Bad customer service. The person who collected my money with his gloves on, then went over to try to cook my sandwich with the same gloves on. Rude staff read more

Always a solid stop for lunch. Popped in during the lunch rush so had to wait about 15 minutes but the sandwiches are always made fast and fresh. Today I ordered a small Philly cheesesteak and a capastrami with extra hot peppers. Remember to use your Capriotti's rewards to earn free sandwiches, drinks and cookies. read more

Just ordered online. Walked in to pick up. Got home with order, no chips! Paid almost $5 for a bag of chips. Trying to call to get the chips and phone just rings as busy! They sure weren't busy enough to not answer when I was there! read more

The owner of this store is fantastic, as well as his employees. I had a slight issue with my food, but to my surprise he contacted me immediately after I took their survey online. Most managers or businesses would take months to respond if they did at all. I leave reviews for all types of businesses...food or bad. I was impressed that he is on top of things and reaches out to customers. I was so embarrassed to go back and get my food replaced, but when I went back they were so so warm and understanding to the situation. I never ever return food I complained about due to worrying something nefarious can happen to it. So anyways, I think the employees are a reflection of the management. I've always felt this way. If management treats their employees well, the employees model learned behavior. Thanks for providing great customer service! It's a rarity these days. Next time I'm craving a cheesesteak I will make the drive out that way. read more

Totally messed up my pick up order. Ordered a veggie cole turkey and got a veggie turkey sub. The bread was stale and old. Ordered three cookies only got two. One was five days old the other two days old. Not sure whats happening with cappriotties but I won't be going back any time soon. This is the second time I've ordered and its the second time I've been disappointed. All the reviews on here are bad. Only 3 stars. read more

Capriotti's Sandwich Shop - This cookie was 5 days old, when I got it on tbe 1st of aug. - Sandwiches Near Me - Henderson, Nevada

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Great subs ! As always Delicious! I love getting the large sandwiches! Because I love the leftovers for the next day! read more

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Amazing amazing amazing customer service by Alyssa I'll definitely be back and she definitely needs a raise !!! # period read more

Disgusting!!! I called to place an order today and a guy named John answered the phone. When I asked what time they closed he said "ugh 9 "in such a rude tone so I still had an hour to place an order. I gave him my order and he said "it'll be ready in 5" and hung up on me. When I got there his coworkers were beside him so he changed his tone with me. When I got home my Bobby was so messy and there was cranberry sauce all over my Bobby! I have never experienced such unprofessionalism at this location. Usually they're really nice but this John guy was horrible and needs to get another job! read more

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Terrible service and my sandwich was dry and tasteless. The staff was rude and the sandwich was made poorly and packed poorly. The cheese fully came off my sandwich with the paper and there was no mayo or mustard to combat the dry chicken. I will not be going back and am highly disappointed I spent $15 on this mess. read more

This is not the Capistrami I remember. If you have to search through the coleslaw to find the meat, it's no good. My guess is the owner requires the sandwiches to be prepared with less meat in order to save money. My guess is they are losing customers. They lost this one. read more

Capriotti's Sandwich Shop - Where's the pastrami? - Sandwiches Near Me - Henderson, Nevada

This Capriottis customer service is terrible and they greet everyone different as to culture. White people get a hello. I got what did you order.... read more

We have been ordering from here for over 2 years and service has been ok, today was the worst of all. We walked in and placed our order and it sat ready on the counter for 20 minutes before we had to ask them if it was ready. Bad service really bad service read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Henderson, Nevada

Seating is limited at this Capriotti's location. Either you take it to go or you eat at a narrow little counter. Whenever I go in it seems I am the only customer who eats there. Most people come in, get their sandwich and go. But I know that is not the case because today the floor was covered in chips, crumbs and a bit of lettuce. Somebody enjoyed their food a little too much. Not that I can talk. I went through fout napkins with my grilled Italian sub today. It was saucy to the max. The meat was good and there was a fair amount of it. The toppings were on skimpy side. Overall though it was a good sandwich. The taste was on point. The kitchen was being cleaned when I walked in but the dining room was dirty. The staff seemed to all be friends which is fine and helps them pass the day but that made for an almost unprofessional environment. One guy even walked his baby to the back and into the kitchen to say "hi" to all the staff. It really bothers me when I see this. The kitchen of a public restaurant is no place for children. Thats a pet peev of mine. That is why this Capriotti's gets 3 stars from me today. read more