Outstanding Customer Service Friendly Knowledge Reasonable prices great location.I will definitely…read morebe a repeat customer.

Furry Fiends is fantastic! The owner and staff there are AMAZING; so friendly, helpful, caring, and…read moreknowledgeable about their products. They are great to go to with questions and concerns, and often their solutions are just as helpful as what you might get from your vet, but way cheaper. Not to mention they do free delivery! 100% recommend!

You can tell when a business owner has passion and love for their business. The owner has been in…read morebusiness for 52 years! He shared his story and love for birds with me and I felt extremely comfortable buying my new bird from him. He is very kind, patient and knowledgeable. My bird is very beautiful and he told me to call whenever I have questions. What's even better is the shop offers to board your bird when you go out of town. The prices are just right! Thank you!

if I could give it a zero star I would give it a zero star. I called to see if they have budgies…read moreand the guy said their are 50 of them, I asked how much for one and he said they don't give prices over the phone. then I asked are they expensive or or cheap. then he hung up on me. worst customer service ever. he needs to get fired!

They're great. All their people seem to be well informed and the owner has an amazing amount of…read moreknowledge about products. Their free delivery is fast. And all my dogs have loved going in there cause they get free treats.

Love this place!!! Friendly and knowledgeable staff. They have a great selection of toys,…read moreaccessories, and food for your fur babies! I highly recommend!

I'm not sure if it's officially called Popcorn Pawz or Riverdale Grooming, but either way -- this…read moreplace is like popcorn for my dog's paws... comforting, warm, and puts a smile on both our faces. I brought my dog in for a full grooming session and walked away seriously impressed. The groomer who worked with him has been grooming professionally for over 30 years -- and that level of experience showed in every detail. My dog looked amazing: beautifully trimmed, relaxed, and not the least bit anxious. He even walked out with a little extra bounce in his step like he knew he looked good. Before coming here, I had read some negative reviews, and honestly, I'm glad I trusted my own instincts -- because my experience couldn't have been more different. Let me address a few of the complaints I saw online: "The staff is rude or unfriendly"? Not at all. I found the team to be welcoming, patient, and clearly focused on the animals. They listened to what I wanted, asked questions to make sure they got it right, and treated my dog with genuine care. "Bad communication or language barriers"? Completely untrue in my visit. They spoke clearly, explained the grooming process, and confirmed every detail before starting. Even if someone's first language isn't English, their professionalism and love for animals come through loud and clear. "Pets are handled roughly"? Absolutely not. I observed how they treated my dog -- and others -- and saw only kindness and patience. My own dog is a little nervous around strangers and especially sensitive about his paws, and the groomer handled him so gently it was like they'd known each other for years. This is not some flashy pet spa trying to upsell you treats and bandanas. This is an experienced, neighborhood grooming spot where animals come first, and the people working here know exactly what they're doing. You can tell they've built trust with long-time clients over the years -- and now I understand why. So, whether you call it Popcorn Pawz or Riverdale Grooming -- this place is a gem. Great service, skilled grooming, fair pricing, and most importantly, my dog left looking and feeling fantastic. I'll definitely be back -- and my dog is already wagging his tail at the thought.

TERRIBLE NEGLIGENT SERVICE! I scheduled an appointment for 12pm and my dog wasn't ready until 4pm…read more My friend who I referred brought her dog at 2pm and her dog was ready at 3:30! Not only was my dog left for last, they DID NOT LISTEN WHEN I SPECIFICALLY REQUESTED NOT TO CUT THE TOP OF HER HAIR or TAIL! I brought her in February and they cut all of her hair off the top and it was starting to grow back and they cut it all off again after receiving several specific instructions not to do so AT ALL! They were very dismissive and rude especially the manager Johanna! Miguel did not listen when I told him what I requested for the second time in a row. Maybe if they didn't forget to groom my dog in a timely manner, perhaps they would have remembered the specific instructions! No reason dogs were being taken care of before mine and I'm not aware of the conditions my dog was waiting in. I'm going to be upset if she caught anything viral or bacterial. They refused to give me a refund or adjustment for their negligence. In fact the manger Johanna threaten to call the cops on me several times! And used the example if I was at a restaurant and I didn't like the food would I get my money back! I said absolutely, they remove it from the bill! It's called customer service and standing behind your brand or product! They were concerned with the money and their work shows for it! She said well the service was rendered and I was being loud and she's calling the cops and they were on their way. NEVER AGAIN! I'm so upset I ever went here and referred other customers! And this was my 4th time taking my dog and the last two experiences were not as requested. It's not fair they can just do what they please to people's pets! Definitely hit or miss!

Henry, my two-and-a-half-year-old Field English Cocker Spaniel, required extensive grooming due to…read moresevere matting resulting from our outdoor activities. Given his thick, curly, and matted coat, his grooming was significantly overdue and necessitated the expertise of a skilled professional. Upon scheduling the appointment, I was uncertain about the groomer who would attend to Henry. Although I had encountered some of the most unfavorable reviews for other establishments, Petco in Riverdale received comparatively more positive feedback. As Henry's grooming was urgent, I reserved the earliest available slot. Our groomer was Simon, who exemplified professionalism! Simon demonstrated politeness, confidence, and professionalism right from the start. He quickly reassured me of his abilities and eased any worries about entrusting Henry to what was in store for him- an overdue grooming session. Simon created a warm and safe atmosphere, mindful of Henry's tendency toward anxiety in unfamiliar settings. Simon demonstrated exceptional attentiveness by reviewing Henry's specific requirements in advance and ensuring VIP care. Furthermore, Simon proactively contacted me prior to Henry's appointment to inquire if an earlier time could be arranged, and he explicitly conveyed that no dog should be hurried--an aspect I greatly appreciated. When I arrived, Simon checked us in and reviewed Henry's vaccination records to ensure everything was up to date. I appreciated his dedication to safety, as such carefulness regarding the safety and health of pets and staff is uncommon today. I really valued Simon's thoroughness! Simon dedicated his efforts to grooming Henry from 1 PM to 4:45 PM, carefully attending to all necessary grooming tasks for Henry, i.e., bathing, de-matting, shaving, teeth cleaning, and nail clipping. The list goes on, as Henry required the full range of grooming services! Despite Henry's challenging coat, Simon was transparent about the grooming process, kept me informed, and requested additional time to ensure a superior result. He handled Henry's anxiety with great care and showed a deep understanding of how to work with this breed's natural tendencies toward nervousness and needing reassurance. Simon empathized with Henry's emotional needs and endeavored to soothe him during grooming. He often updated me via text message--an available communication feature at Petco--and was receptive to my suggestions for handling Henry's sensitivity. These updates from Simon were invaluable and reassured me that my dog was in good hands. When I arrived early for Henry's pick-up, Simon graciously informed me that Henry needed additional grooming and invited me to watch, which I found especially thoughtful. Subsequently, he provided a comprehensive care plan tailored to Henry's specific breed and coat. Simon's extensive knowledge, kindness, and sincere concern exemplify his professionalism as a groomer, especially suitable for dogs with nervous or high-maintenance dispositions. I wholeheartedly recommend Simon to anyone seeking a compassionate and professional grooming experience at the Riverdale Petco location. I, of course, have scheduled a follow-up appointment for Henry with Simon. I am exceedingly pleased that Henry and I were fortunate to be placed under Simon's care--an instance of fortuitous discovery! I no longer need to continue searching, as I have found Henry's preferred, top-tier groomer. I highly encourage Riverdale/Bronx area residents to entrust their pets to Simon for grooming services. Both you and your pet will undoubtedly appreciate Simon's outstanding work. Thank you once again, Simon!

Customer service, booking, and policy on locations sharing records. I was denied service because I…read moredid not have hard copies of his papers though his papers were already verified and document on his petco account. Thanks for making me waste money and time on mothers days.

I brought my little Billy in today for grooming. He's a Havanese & shih-tzu mix. Norelly and her…read moreteam did a great job with him. He's sometimes nervous but she said there were no issues, and he seemed very happy and excited to show off his new haircut. Highly recommend this place!

Did an amazing and quick nail clipping on my dog! My shih tzu mix is extremely nervous when it…read morecomes to his paws. The service was quick and safe. Will make this my permanent dog grooming place!

I visited this location today at 1:03 PM--and was rung up by Vanessa. I normally don't like to…read morevisit this location because the employees are rude, unprofessional and so ghetto that it makes my skin crawl--Vanessa was no exception. I purchased three items and was never greeted, she never asked if I found everything that I needed, in fact, she carried on for 6 minutes with another associate about a tank for a reptile, that I felt like putting the items for my dog back, and leaving as I really thought I was disturbing her conversation, that seemed so important to have, at that moment. Not only was Miss Vanessa a horrible representation of this location, her shirt was unbuttoned/untucked at the bottom, to which her belly was hanging out. So, I will never bother stepping back into this location--I'd rather spend the extra few bucks at Petco/Petsmart/Amazon/anyplace aside from this place. Not only does the store smell horrible when you enter it, but the employees really act like a customer coming in, is an issue for them--like you get paid to do a job...might as well do it like it matters. Advice to the managers: FIND PEOPLE WHO WANT TO WORK--customer's don't need ass kissers, just people who can fake it 'till they make it.

Let's start with the fact that I followed one of the managers, Isiah, from another location. I have…read morebeen a petland discount customer for a number of years. I generally go there when I experience some sort of problem with my animals. I have a 90 gallon tank with goldfish, some plecos and a South American cichlid, a 180 gallon tank with 5 red ear slider turtles, and 3 cats. Isiah has expertise in all of the animals I own, and many more. Not only is my tank still stocked because of him, but he goes out of his way to remember his customers too! There have been no disappointments~ Only thing I'd say is a downside is the fact that he gets really busy at times because everyone knows that he knows everything. Sometimes you have to wait a little while to get to him and ask your question. Other than that, Isiah is hands down the most knowledgeable pet store manager I have ever met. I highly recommend going to this branch particularly, not only for Isiah, but because the other associates are also very friendly and have great customer service. It's always a pleasant shopping experience.

We called and set up an appointment for 10:30am. Arrived there early as we were told that the…read moreappointment times are not honored and we might have to wait. After dropping off our pet, we were told it was 2 hours for a haircut. We left the pet and 2 hours later, we called and asked for a status update. Guess what? They had not even started, now we are driving back there to pick up our puppy. Ps: only cash, and we should have picked up on this and all other smaller things that this is not reputable run place Then they wonder why they get bad reviews. My time is valuable and We just wasted time by trying to support your business when you could care less about my time.

We had our best EVER dog grooming experience e with…read moreAlberto's Pet Shop grooming services last week. First, the phone scheduling was a breeze and the scheduling staffer was very sweet and helpful. After that, the groomer had to deal with our long-haired Australian Shepherd, Jenna, who had many gnarly mats, hadn't been bathed in 10 mos. and has aggressive behavior issues with large dogs. The only thing that we'd maybe want different would be for her to wait her turn in a larger and more comfy crate. That being said, I know she was treated super well. We dropped her off at 10:30 and picked her up at 3:00ish. We will be back.

I've been bringing my dog here for the past two years and I haven't had any issues with this place…read more The people here are nice and accommodating.

I take my dog here to get his nails clipped. It's small, but they have mainly everything you need…read morehere. The only thing I dislike are some days the groomer leave early (after I already called in advance to check). All in all, it's a good place. Always call in advance if you need grooming service...twice.