I visited this location today at 1:03 PM--and was rung up by Vanessa. I normally don't like to visit this location because the employees are rude, unprofessional and so ghetto that it makes my skin crawl--Vanessa was no exception. I purchased three items and was never greeted, she never asked if I found everything that I needed, in fact, she carried on for 6 minutes with another associate about a tank for a reptile, that I felt like putting the items for my dog back, and leaving as I really thought I was disturbing her conversation, that seemed so important to have, at that moment. Not only was Miss Vanessa a horrible representation of this location, her shirt was unbuttoned/untucked at the bottom, to which her belly was hanging out. So, I will never bother stepping back into this location--I'd rather spend the extra few bucks at Petco/Petsmart/Amazon/anyplace aside from this place. Not only does the store smell horrible when you enter it, but the employees really act like a customer coming in, is an issue for them--like you get paid to do a job...might as well do it like it matters. Advice to the managers: FIND PEOPLE WHO WANT TO WORK--customer's don't need ass kissers, just people who can fake it 'till they make it. read more

Let's start with the fact that I followed one of the managers, Isiah, from another location. I have been a petland discount customer for a number of years. I generally go there when I experience some sort of problem with my animals. I have a 90 gallon tank with goldfish, some plecos and a South American cichlid, a 180 gallon tank with 5 red ear slider turtles, and 3 cats. Isiah has expertise in all of the animals I own, and many more. Not only is my tank still stocked because of him, but he goes out of his way to remember his customers too! There have been no disappointments~ Only thing I'd say is a downside is the fact that he gets really busy at times because everyone knows that he knows everything. Sometimes you have to wait a little while to get to him and ask your question. Other than that, Isiah is hands down the most knowledgeable pet store manager I have ever met. I highly recommend going to this branch particularly, not only for Isiah, but because the other associates are also very friendly and have great customer service. It's always a pleasant shopping experience. read more

Wow , this place has gone downhill , customer service is just horrible , I was the only person in the store at the fish tank section and both employees there prefer to talk about music than actually ask if I needed help , no regards that I was there , stood for 40+ plus mins and finally got asked if I needed help , when I said yes , I was told to hold on and came 10 minutes later , when I finally asked for the fishes I wanted , the female employee comes and lies to my face and says the fishes are being medicated when I clearly heard them earlier while waiting for them , the male employee that she was having a conversation with wanted those same fishes, if they would've notice for 40 mins that I was standing and browsing right next to them they would've known I knew she was b.s.ing me , since I owned fishes for 20+ years of my life and bought fishes many times, I know it was bs even if I didn't hear the conversation to begin with , if a fish is sick or the whole tank is being medicated the first thing you do is a least place a tag or label saying that , if it's a fish you remove the fish most of the time . I called her out on her bs respectfully and just left no reason on asking for a manager since they could care less what you say or want, I have gone to this shop back in the late90s / early2000s and at least in my experiences it was a great shop , knowledgeable and really took care of the costumers , now a lot of these shops have no acknowledgement of the term great customer service . The negative ratings is for a reason in this place and honestly it shows lack of management since it seems to be Whats mostly critic about this place than they should take actions towards what they lack , costumers make businesses , no costumers no business, bad costumers service make the costumers not come back , business 101 read more

I just wanted to send a positive experience that I've been having in the last month. I get the fact what has happened in the past , but give them another chance because they're under new management, you can totally tell. I work in the retail world and it's extremely easy to give negative reviews ( some was warranted in the past) but now that the experience has changed trust me its leaned on the positive side. They know me as a customer , they know the type of food I buy & need for my dog. When the shipments arrive , not to worry they will check through the manifest and boxes to see if they received the sold out food. Management listen s to your suggestions and he's extremely nice , I mean extremely nice. Five stars to him alone! Checkout- well let's just say in the past it was up in the air on how long you will wait. You had no choice but listen to idle conversations that didn't pertain to you. You wanted in & out , especially when your trying to get errands done before work. That has all changed! If a customer in front of you had a random question they will attend to them but they will ring you up at the same time. Great job guys and thanks! read more

Update, as promised: the staff was very friendly here, and helpful. The most important thing to me in a store like this is the customer service. All pet stores sell the same things, but you need to know the products and be able to handle my issues accordingly. This place did that, but I had rather a simple issue this time around, so despite being satisfied, it would be reckless to award 5 stars. read more

This place is a waste of great space. Very unapproachable staff of one that did not want to help the only customer that was in the store (me). Every question was answered with short nasty reply and when I asked where a product was I was sent on a wild goose chase. Smh. If I didn't desperately need the treatment for my sick cat....I surely would have walked out. Oh and as I was on my wild goose chase I noticed a bunch of dead fish floating in the some of the tanks and a bunch of boxes in every aisle. This place is dirty. read more

Good service but it seems like they replace workers very often at this place. Two Female workers didn't seem to really know what they were doing but were trying. Sold me wrong light hood after telling her the size of my tank. read more

Best Petland Discounts I've visited. I was thinking I wouldn't find be able to fine an appropriate cage for our class pet, a little mouse, but I found multiple options and I was also greeted by a very attentive and helpful staff. The store is clean and the animals seem generally well taken care of. Will be back! read more

This is one of the worse pet stores I've ever purchased from....No, let me correct that, THIS IS THE WORSE PET STORE I HAVE EVER PURCHASED FROM! The staff is very friendly and willing to meet all of your needs.. The fat manager with the pony tail has to be the rudest human being ever. He cares more about telling jokes and mocking the customers than he does about increasing revenue and productivity.. I would never be caught dead inside of this PetLand, or any PetLand for that matter.. If I'm a corporate regional manager, I tell that fat manager to clear his locker and apply for a gig at the Laugh Factory. NEVER SHOP HERE! You'll thank me Later.. read more

This place is small and always dirty. The stuff have no knowledge of things that in the store. Person at the counter have nasty and do not thank the customer for coming. I wish it close down. read more

My children and I went to several different pet shops in Yonkers looking for either a gerbil or a hamster. None of them looked good, and the staff wasn't helpful or knowledgeable. We came here and they were great - full of good information and advice. read more

Typical Petland. Crappy fish selection. Many sick fish.Always a floater or two. Good place for supplys.

I've been to this store A LOT in the past few months. Their stock is good, you can find almost everything listed online and many items that are not. The staff in their majority is nice, there are one or two that can be rude but the others make up for it. My peeve with this store are the fish tanks, there are ALWAYS dead fish in most of the tanks. Yes I know fish die but when I'm buying or parents are taking their kids to buy you don't want to see them floating around or being eaten. You want to make sure you buy fish from a healthy tank. I addressed this with one of the employees and he said "well we just pull them out at night if the fish don't eat them first"... so if that can get a bit more attention my rating would go up for sure. read more

My mother, brother and I went to this Petland Discount location last week (May 7th, 2016). We bought 3 fish, a parrot fish, a catfish, and a Koi fish. In the tank that the catfish was in, the employee at the store said to another employee that another fish had ich and he took it out at that moment. My brother and I asked if the catfish had it or if we needed to worry about the other fish in our tank getting it. He told us NO. However, just five days later, we went from having ten fish to only two. All of our fish died and it is unexplainable. I believe that fish in the tank that the catfish was in passed on the ich and then passed it onto my other fish in the tank. We called the location and asked about getting replacement fish but were told it's a two day return policy. Between all the fish we bought, all the items for the tank, and the toys and plants, we spent well over $350 and this company won't even have the decency to replace sick fish that we were sold. I don't think it's professional to not even give us any option other than having to buy new fish. I will never do business with this company again. read more

So I decided to give this place another chance since yhe manager Jose was let go. I must say the young lady at the register is very customer friendly, helpful, delightful even. She is refered to as Gabby she seems like an excellent manager good call petland. The young gentleman in the back are also very helpful. read more

Omg I hate this place so bad I hope they shut down two fishes that I bought from there I'm guessing they were sick after attacking my fish I had for two yrs it ended up dying the next day the fish I got from them past away the next morning and now I have one fish left which is one other I got from them and that poor thing looks soooo stressed out and he also looks like he won't make it another day I feel bad for the fish I know it's not the ph level for sure it's petland that sold the sick fish I will never buy anything from there again read more

Very dissatisfied with the service. Workers there had me waiting 40 minutes in the store before anyone helped me. And I had to ask for assistance at that. I felt like I was invisible. When the girl who opens up the store helped me, she was very snotty after I told her I wanted to see the hamsters. I told her I wanted to buy one and take a look at another hamster in the cage. Well, she yanked the top off of the cage nastily and dropped it down ,impatient with me. Then she proceeded to yank the wheel out of the cage where the hamsters where sleeping. They all looked like "What the HELL is going on?" I made my choice and she put the hamster in the box saying to her "Don't be afraid." What a joke-with that employee working there, I would be very afraid. She then slammed the lid back on the cage and gave the box with the hamster in it to a clerk who rang up the sale. She (the employee) should not be working there at all. She is very boorish, brusque and really rude to say the very least. She knows who she is if she reads this, too. I do not know her name. Also, I was charged $12.99 for the teddy bear hamster. I just went to the same store 2 weeks before and was charged $9.49 for a similar teddy bear hamster. I brought this up to the clerk and he insisted they were $12.99. I even to!d him it says $8.99 on the cage. Beware:RIPOFF. Also when I was there 2 weeks ago it was delivery time and I saw a box of birds thrown up haphazardly on top of a birdcage at a 45 degree angle and they looked panicked. They were there for the longest time. Bottom line is: These people do not care about the animals in their store and they really have disrespect for the customers,too. Especially that WITCH who "helped" me today. I also witnessed male hamsters caged with female hamsters-not good , results in unwanted pregnancies. And a 4 inch guinea pig-a baby -that is too young to be sold. Petland is a disgrace. The WITCH did not even thank me and the clerks never say to me "You're welcome" or "Thank you." Very rude people . read more

I went here today and wasn't too happy about how they treat the rabbits and hamsters. I took a look at them, and saw a hamster struggling to run on the wire wheel. I recommend you do not buy the hamsters from here, as they will probably be bought with Bumblefoot, a disease which can be caught from wire wheels. I advise that the manager should at LEAST upgrade the hamster wheels to plastic ones, as with the wire ones, hamsters can and WILL get seriously injured from tripping on the wire, which will cause less purchases when customers notice the injured hamsters. As for the rabbits, I viewed them and realized that they barely had any space to hop or move around. If Petland is going to sell rabbits, they should at least give them plenty of room to move around, as it is natural for their nature. I hope that Petland Discounts reads this, and should take action on how their animals are treated. Thank you. read more