Damaged wheel when changing front tire and refuse to repair or replace. Don't get any service done…read morehere.

Summer of 2024 I purchased a 2010 Kawasaki Vulcan 900 with ~4,000 miles for $2,500. What followed…read morewas a series of negligent misrepresentations, failed repair attempts, and what I believe to be deliberate omission of known mechanical faults that put my life at risk. Timeline of Events and Failures: 1. Upon purchasing the bike I rode it home the same day, and immediately experienced a loss of throttle power once the bike warmed up--a dangerous and obvious defect. 2. I returned the bike to Johnny K's Elyria. They retained it for several weeks with no communication unless I initiated it. Eventually, I was told it needed new spark plugs. I agreed to a reduced service fee (approx. $100) despite the issue occurring instantly after purchase. I was told by Johnny K's in Elyria the issue was solved and the bike was fixed. 3. When I arrived to pick up the "repaired" bike, it wouldn't start--dead battery. After jumping it, I drove home only to find the issue was not resolved at all. 4. I brought the bike back again, and was then told it needed a new throttle body, costing thousands. When I spoke with the Elyria manager, I expressed concern about being sold a defective vehicle. His response: "We priced it accordingly." This strongly suggests the dealership had knowledge of the defect prior to sale. 5. The dealership agreed to replace the throttle body--using a used component purchased on eBay. The issue remained unresolved after installation. 6. I was referred to another Johnny K's location, which then told me the bike needed a new ECU--another $900+ repair. 7. Seeking more qualified diagnostics, I took the bike to an independent motorcycle mechanic. They found: * The battery was defective and should have been caught immediately. * Replacing the battery and debaffling the exhaust improved the problem, but it persisted. * Ultimately, they replaced the entire exhaust system--and still, the bike was not fixed. * The mechanic now suspects the throttle body was never actually replaced, directly contradicting Johnny K's statement. Summary: * The motorcycle never functioned properly from day one. * The dealership failed to disclose critical issues and sold the vehicle in unroadworthy condition. * Internal communication was poor, repair attempts were ineffective or possibly fraudulent, and the manager's own admission suggests prior knowledge of the defect. * I am now over $3,000 into a bike that does not function--with mounting evidence that this situation stems from misrepresentation, negligence, and possibly fraud.

In the 20 + yrs I've been doing business with them , they have always been…read morewilling to work with me . From a 1981 Honda CB900c , to a 2001 Yamaha 1100 custom they have helped me keep these bikes on the road and safe to drive. A shop I've always felt comfortable with .

Always communicates throughout the process, honest, fair, takes pride in their work. Genuine, looks…read moreout for customers and makes great suggestions. 10/10. Will continue to utilize the shop for current and future bikes.

They have been all I need for anything, beyond professional, I had 2 bikes there, and both times I…read morewas very pleased no need to look elsewhere! Bruce was the guy who help me! Aaron Neey

Absolutely the place I nave ever taken my bike. Complete professionals. Impeccable shop. Ed & Bruce…read moreare excellent, thorough & honest. I've had my bike for 22 years and I wish I had taken it there sooner! Larry

Excellent experience! Fine people and fine burgers! Very eye catching interior and a thrill for…read moremotor enthusiasts (of all ages) or lovers of Americana. It's a bit of a drive but truly a Cleveland hidden gem. Enjoyed two 1/2 lb burgers and a grilled cheese, everything was perfectly executed.

I've used these guys for years going out of my way to patronize them because they don't belong to a…read morebig group of dealers. While they are very friendly and accommodating to get my bike in I got a sour taste on 5/27/2026. Had a nail in rear tire of course needing replaced. My bad for not getting a price first but $680 is a bit steep! Too late but called Stinger for a quote after the fact and was told $525. Called back to Southeast and told them but too late because they don't care. I guess we will part ways and lessen learned for this old guy but I will share my story with our riding group. I won't miss going out of my way to where I once trusted my hard earned money.

I went to Eastwood Company Parma for car care products and this review is of the service I received…read moreand the car care products. You should know that I am just getting into car care products and know very little. ECP obviously didn't focus on car care products so their selection is not extensive or intensive. That said, I found everything that I needed to specifically care for my care. I only needed products for leather, interior protector, and wash because I had all the other products. I found Groit and Chemical Brothers products here that met my needs. I also found application pads and microfiber towels for cleaning. I noticed that they have all the other products I bought at another place for car care. I noticed that they had a power tool for buffing. Chemical Brothers sells a whole lot of products and ECP doesn't sell them all. It's best to call ahead to see if they have a product you are looking for. For instance, they had the VRP in a kit but not by itself but they did sell a another protectant. They had the Chemical Brothers leather protectant but not their leather wash and conditioner. But they sell Groit's 3-1 leather. Walking around the shop floor I thought the displays seemed informative and helpful to the buyer. The service was excellent and went above and beyond. One person who helped me said she uses all the products on her vehicle because she doesn't like to sell a product she hasn't used. She even offered to go outside to look at my car's interior so we could pick the right product for it. She was knowledgeable of the products of course and could give her experienced opinion. Heartily recommended ECP

This place has just about anything a true mechanic could possibly want. They have all your standard…read moretools, but they also have the kind of tools needed to make a new sheet metal fender - FROM SCRATCH! That's impressive because they have such metal forming tools in stock so you can play with them before you invest. They have MIG & TIG welders, painting tools, powder coating tools, auto body tools, and much, much more. Don't know how to weld? That's okay, Eastwood's gotcha covered. They have a shop where you can practice and a YouTube channel with instructional videos! I don't always work on cars, but when I do, I prefer Eastwood tools. Get ya some of that!

A months ago I bought new 2026 Harley Davidson from them. I was in the area and my check engine…read morelight was on. The service manager could not help me out. He said I would have to make an appointment. I will never go back to this dealership ever again.

Great dealership that has a lot of events for riders. Nice parts and accessories selection. Didn't…read morerun into any high pressure salesman during my entire visit, unlike some other local HD dealerships. Looking forward to trying out their service department soon!

Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.

Only repair shop I go to and have for years Greg at front desk is very helpful.Scott has worked on…read moremy vehicles and always done a great job the owner is a great business owner and everyone that works for him knows how to get things done right , I highly recommend this shop

Greg always takes care of me and my family. He does his research to get us the best price and…read morehonest opinions. Truly appreciated in an industry who only care about making money and not caring what's involved in the process. Most times other shops cause more problems to maximize profits. Thank you McMahan's