Horrid customer service.
Round 1:
Ordered three small parts, received the tracking #. They send my order FedEx Ground to my PO Box. It took seventeen (17) days of calling FedEx and Eastwood to get my package. Mind you it got from Eastwood to my FedEx distribution center in two days.
Round 2:
Sent an email with a picture from their website asking about a part. Weeks later after no word I called. Was told someone would get back to me. Weeks later I call again, same thing, someone will call you back. Sent a second email, the reply was I will look into it for you. Again, never heard back, so I looked around the net and found the part I needed from another outfit.
Round three:
Ordered two items that said were in stock. Get to check out and after my first go around I knew they only ship FedEx Ground, so I put my non-PO Box shipping address in. And my Billing address is my PO Box. The website kept saying my card was declined. So I call, and am told if the billing and shipping address are different we will not take your order on the website. Okay.
I am asked if I had ordered from them before, and said yes. Gave all of my information. Was given an order #. After eight days (8) I have not received a tracking #, so I call. Give the order #, was put on hold for several minutes, the representative comes back and says they canceled my order because they cannot ship to a PO Box!
Really? I placed the order over the phone and gave my FedEx shipping address! Oh, well we have been trying to contact you! Really? I have not received any phone calls on either phone that both have voicemail and have not received an email and I check my spam folder daily. Well we cannot ship to a PO Box, hello McFly, that is why I called the order in and gave my FedEx address.
Well you can reorder, but I will have to transfer you to someone else. Thank you, you have been so very helpful, I will reorder; however, it will not be from Eastwood!
Found what I needed from another outfit, ordered and will have in three (3) days at a cost of $1.37 higher then Eastwood. read more