I ordered a catalytic converter from this website specifically because they were the only website…read moreto offer 2 day shipping on the part I needed. The part was in stock, as stated on their website at the time of order and confirmed by two customer service agents (via online chat and email). After ordering, I was emailed to be informed that they could not offer 2 day shipping for this part after all and that the charges would be automatically refunded. I decided to cancel the order and order a different part from a website that could actually stand by their 2 day shipping. Upon calling customer service I was told no one had yet put in a cancelation order, despite my request the day before and despite their claim that a refund was being processed. In the meantime of the back and forth emails and calls, I received an email from them stating that the original part was not even in stock. Not only had they happily taken my money for 2 day shipping they couldn't offer, but also for a part they didn't have. Though I needed my money back, as to be able to order a better part from elsewhere, they said they would not be able to refund my money for 2-7 business days, while in the same breath claiming they had never charged my card (though my banking institution shows a hold placed by Stylin Trucks on my account). I was on the phone with them for nearly an hour and their only resolution was to tell me to contact my bank to request they expedite the fixing of Stylin Trucks mistake. They are a dishonorable company for charging for both parts and shipping they don't have in the first place. I would highly recommend not ordering from them and instead ordering from a more reputable company that will stand by their parts and shipping policies and not prematurely charge you for what they cannot offer.

DO NOT ORDER FROM THIS SITE! I should have read the yelp reviews before ordering from this site. I…read morecan't believe that they are a google trusted site, google needs to do it's homework and drop them. Like many of the other reviewers this company has a real problem with their shipping. First their website advertises that the item will be shipped within a day after ordering if the item is in stock. That turned out not to be the case, the item i ordered was in stock and it took them 2 days to ship it. To add insult to injury I paid to have it sent FedEx and they sent it economy USPS. Order from a better organized store and save yourself the aggravation.

Good service. Offered a replacement item when ad item on sale not in stock. Then offered to install…read moremy replacement wiper blades. Very friendly and knowledgeable.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I needed a new wiper blade on New Years Day. AutoZone was open, their website showed they have what…read moreI want, and Gary helped me with my purchase. He installed the new blade for me. I am super happy! I went to the Broadview Road location in BroadvIew Heights.

My Kia Forte needed a new running light replaced. Stopped here to purchase a new one. The clerk was…read morevery helpful finding the correct replacement. I asked if he could help me replace the bulb while I was there. He said no as the car would have to go on a lift. A few days later I took my car to a shop to get the bulb replaced. Found out Autozone sold me the wrong bulb.

I have been coming to this O'Reilly store for a long time bcs of outstanding customer service, they…read morenever try to upsell me, I feel Respected as a female customer, and they always have what I need. Huge shout out to Marcus, who coached me through swapping out my Subaru battery this weekend! I also appreciate the military discount. I drive past other auto parts stores to get here and they always take good care of me!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Good prices, but phone service sucks. Workers who answered the phone are always rude. I understand…read morey'all be busy but y'all didn't even give me a chance to say "Hello" before y'all hung up assuming someone wasn't there. And then y'all ask me can I hold on the phone and don't even give me time to answer before I'm on hold.

I had a windshield wiper emergency this week and the folks at this Autozone were fantastic. They…read morewere all courteous and helpful. Angie in particular saved me having to leave my car in a snowstorm because of a broken driver's side wiper and a forgotten wallet. Not usual to have people so kind hearted and helpful. Terri

Two days ago, I was in Auto Zone, (-5) stars service. I was in there with my niece. There were a…read morelot of people in there. The lines was long. They had 3 to 5 register computer lines. So, I got in one and my niece got in another. They were so slow. Two of them look slow. Meaning they was walking slow and looking like they didn't know what they were doing. Now my niece finally gets service. And the boy tells me that, I'm in the wrong line that I have to get in another line. Behind a bunch of people. I said that not fair. He said they only had one register open. So I ask, why didn't u posts sign or announce it. He looked stupid and didn't know what to say. So I ask for the manager. I ask him the same thing. He told me they don't do post or announcement. He was rude and ghetto. I don't feel he had any customer service skills or manager skills either. It's sad that when in the hood u get hood service, Auto Zone on Lee Rd. I then left out displease with the service, his tone of voice and his attitude. Now I go across the street to O' REILLY AUTO STORE. I walk in 3 to 5 register computer lines. I ask the gentleman is there a line for just cash out. He said,that we will cash u out at any line and laugh. I ask why are u laughing? He ask did I just leave Auto Zone? I said, yes how u know? They always come here after standing in long lines with poor service. I said really and we both laugh.

Working with Pearl Road was a completely different experience than what I had had with other parts…read moresuppliers. They were helpful, friendly and accommodating in ways that no one else came close to. It was a difficult part to find and I needed it overnight. They had it, got it and shipped it overnight. Their knowledge and customer service was the best. They are half way across the country, but they are at the top of my list of bookmarks. Thank you, Debbie.

Manager dude (some old dude with slicked back hair that definitely needs a cut) got a real…read moreattitude, trying to tell me the gas cap I was looking for "doesn't exist" despite me showing him it at other stores and on their page. Not even worth the time to look around and have him tryna act like I'm stupid.

Nick was great he really goes out his way to assure customers are happy and satisfied before…read moreleaving the store .The knowledge and assistance he gave my 17yr old this morning with his truck was amazing and very appreciated. Nick your great and auto zone you have a great employee in your hands !