Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto. Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days. read more

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and helpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun. read more

ClevelandMoto - Motorcycle Dealers Near Me - Cleveland, Ohio

I bought an Vespa ET4 these are great bikes. For city commuting are even just a ride around the country. Can't say enough nice things about the people there just great people selling great bikes thank you so much. Greatly appreciated. read more

Bought a great Vespa from them. No BS, no games, fast, easy and fun. We got personalized service and a complete education, without being a sales pitch. We didn't have an appointment, but they were able to work us in and it was an excellent experience. We didn't plan on buying today, but it was such a great experience we ended up riding it home. read more

ClevelandMoto - My 2002 Vespa GT200L - fantastic bike and over 75 mph! Thanks ClevelandMoto! - Motorcycle Dealers Near Me - Cleveland, Ohio

I purchased a brand new Vespa Primavera Touring bike from this shop. It took awhile to receive the bike but that was because shipping the bike here took time. They kept me posted on progress and called me the moment the bike came in. They helped me load my new bike onto a hitch carrier (which they strongly recommended against) and I got my bike home safely. They went out of their way to make sure I knew all of the functions and vehicle operations. The paperwork went very nicely. I was not aware that the bike didn't have a side stand so after calling them and inquiring, they sent me a side stand immediately. I highly recommend this company if you are in the market for a motorscooter read more

ClevelandMoto - Vespa Primavera Touring Bike - Motorcycle Dealers Near Me - Cleveland, Ohio

I was recently In the market for a new vehicle. Phil over at ClevelandMoto thankfully changed that. Being an auto enthusiast, a shop that sells Vespas was the last place I would think to find a beautifully kept 96 eunos roadster/Mazda Miata imported from Japan. I flew into Ohio to pick the vehicle up and it made over a 2000 mile journey back to Phoenix arizona with no issues. The car has been running strong since then and I couldn't be happier. It was stellar doing business with Phil and Rene and I look forward to hopefully working with them to add a few more imports to my collection in the future. read more

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Phil the owner is great. Took in my bike on really short notice and had a quick turn around time with the repairs/work. He's super friendly and personable. I'd really recommend him/his shop for motorcycle repairs. Have never bought a motorcycle or scooter from them so can't speak to that. If you need repairs or work done, give them a call. read more

I researched a variety of scooters before actually making any in person trips. As it turns out this was the only Piaggio dealer in N.E. OH. when I arrived in a Saturday afternoon the store was locked. Sign on the door said call for appointment. This was not on their website. Since nobody would answer the knocks or door bell, I had to call from standing outside. After explaining that there was nothing on their website that said to call ahead, and I had come from Mentor to Westpark, I was offered a quick look around, as there were no other customers in the store. I had a conversation with Renee. Let's say it was very tenuous. I should have listened to my gut, but proceeded to purchase in full a new Piaggio scooter. I owned it for one year. Then sold it. My biggest reason for selling it, I never wanted to do business with or have any further contact with Renee and the own of Cleveland Moto. The pompous and arrogant behavior was so out of line. read more

The owner, Phil, went above and beyond for us when he gave us our deposit refund back, even though we knew there were no refunds on deposits. We needed the scooter very quickly on a whim within a couple of days for a trip we were going on and the scooters we were purchasing here wouldn't have arrived on time, which was not the company's fault. They were very kind here and had a huge selection of motorcycles and scooters. We will definitely use them in the future read more

I absolutely love Cleveland Moto. I have purchased 2 Vespas from them and both experiences were perfect. More importantly, even after owning a Vespa for 4 years, I learned more new things from a 5 minute conversation with Phil than I thought was possible. Then you add Renae who so calmly and warmly keeps everything moving forward smoothly. I will always appreciate the extra attention I received. It is one of those things in life I will always remember and try to emulate. Thank you Cleveland Moto!! read more

Absolutely cannot recommend these guys enough. Knowledgeable and always willing to help. Fair prices, quality merchandise and bikes. They have my enthusiastic recommendation!!! read more

Wow!!! Great experience with Phil and his team, they made us feel welcome, they were entertaining and thorough in sharing their scooter knowledge. Our new scooter is beautiful, so fun and we feel so confident in our decision. They have earned a customer for life. read more

These guys are really good. They really know their bikes, which makes their diagnostic time superb. They saved me a lot of money by zeroing right in on the problem, and they didn't try to do anything other than what was needed. I asked them to do whatever the bike needed, they did it and the bike runs superbly. Really decent, honest folk to do business with. Nice, fun people also! read more

Got there. Sign on the door said "By appointment only." Looks like people were around, but the door was locked. I guess their business hours listed mean nothing. Oh well, other places sell stuff. I'll go there. read more

I have worked with Phil and his dedicated crew of excellence for more than 10 years. I have always been treated with respect and can verify their excellence in the maintenance and care of the 2 Vespas I have purchased from them. As I age, I reached out to Phil about my concerns with my wonderful GTS 250 becoming too much for me to handle. Acknowledging my concerns, he suggested a scooter that would perfectly meet my needs, regarding seat height and scooter weight. I have always felt that Moto Cleveland treated me respectfully as an individual, listened, and took into account my needs. I have always felt that they listened to me. I would give them 10 stars if that was allowed, as I cannot say enough about Phil and his wonderful group of dedicated crew members to their customers. To me, riding a scooter is like riding on a magic carpet! I thank Moto Cleveland for my wonderful scooter experiences! Barb from Moreland Hills, OH read more

So, you know how you have a great weather day, the chores are done, nothing in front of you but miles of glorious riding, and then you do something SO stupid it's like scratching the side of your Veyron with a key? Yeah, I don't have one of those either but a boy can dream. I screwed up good but the day was saved because of a very generous fellow motorcyclist at Cleveland Moto in Lakewood by the name of James, or as I refer to him, my new BFF. Went to Breadsmith for breakfast and managed to not only leave my key in the ignition but left the lights on. Sometimes I'm not a smart man. Soooo, I get outside and the combination of hottest day of the year with an already stressed battery and there was absolutely no joy when trying to start her up. What to do, what to do. As 1) I was 15 miles from home and 2) didn't want to hear about it for a couple of weeks from my considerably better half, I decided to walk to Cleveland Moto and beg their help. I offered to pay whatever my sins would cost me. A man named James immediately said, "No problem..." and got some tools and a spare battery together and met me back at my bike. Within a few minutes Snagglepuss (you got a problem with that??) roared to life and once again all was well in my world. I offered James every bit of the cash I had in my pocket but he firmly refused it. I could not express to him and cannot to you, reader, how very grateful I was for his generous and swift assistance. James said, "Just pay it forward..." and I promised I would. Thank you, James, for your kindness, time, and expertise. And, thank you, Cleveland Moto for hiring such a cool guy. So, imagine, if THIS is how they treat you when you DON'T spend money there, how do they treat you when you do? I have to believe pretty damn great. read more

Came in to buy some helmets. Cleveland Moto / POC showroom is cafe racer / scooter enthusiasts dream come true. They have beautiful vintage bikes and new ones as well, but honestly the vintage ones are truly drool worthy. It's great to have a shop in Lakewood that has people so passionate about bikes. People here are very friendly and knowledgable. read more

Pride of Cleveland is just filled to the brim with experienced technicians, scooters and cafe racers, both new and old. Yes, there is a real air of superiority, especially with the vintage bikes/scooters, but you'll get that with any real scooter/cafehead. Every time I've gone in there, be it to sit on some scooters and dream, or buy a new helmet, the staff is very helpful without being too pushy. They have an extensive amount of cool gear that you can't find at any other local bike/Harley shop so it's worth the trip especially if you're looking for a distinctive look. The staff tries to steer you towards a quality vehicle that you'll be proud of. They sell primarily Stellas, Buddys and Vespas and have lots of cafe racers available too. Phil had the forethought to start buying and fixing them up years ago and just now are the cafe racers getting really hot so there are still lots to pick from. On the websiteand in the store, they do their best to advise against crappy quality Chinese knockoffs....I wish I'd read up on that BEFORE buying one on craigslist. (Side story: I had to get my stupid Chinese scooter fixed twice and there is a TOTAL of 60 miles on it. I think I put gas in it once....what a waste of money!!) Speaking of shitty Chinese scooters - the mechanics in the back are very helpful even though they quite understandably hate the things. read more

My wife and I purchased two Vespa Primaveras' from Cleveland Moto and its owner, Phil. Not knowing a thing about scooters, we depended on Phil to guide us to make the right choice and which scooter would fit our needs. Guide us he did !! He is a wealth of knowledge in the motorcycle-scooter world and is well respected by his peers. Every time we ride our Vespa's, we say to each other that it is money well spent! Phil has extended his kindness to us many times over, a rare quality these days. I can see why he has been in business for so many years. Kudos to his support staff, who have been with him for many years, also. Side note : Phil has a podcast called "Moto Stories with Unkie Phil", and I listen every time I am notified. You need to listen to his early podcasts, where he speaks of how he started in the business, he prior career, and my favorite.... how he met his wife!! (spoiler alert... he is a true romantic !) Within these podcasts, I am impressed with how many friends Phil has, his knowledge of his craft, his experiences (he is a wonderful story teller!) and the fun they are having. I believe you are judged by the amount of people you can call friends, and Phil is one in a million. Thanks for all your help ! read more

If you're thinking of getting a scooter or Moto Guzzi you should definitely check out Cleveland Moto. Phil is knowledgeable and really fun to talk to about these things and more. He has a lot of fun and interesting vehicles. This is a great place ! read more

Stopped in to ask some questions on a scooter I bought several years ago. Although it is no longer imported to the US, you'd think the staff could at least be bothered to answer basic maintenance questions like where I could pick up a new battery, etc. I was told to go home, look what battery I in the scooter THEN come back! Clerk couldn't be arsed to call a technician in the back or take my no. to phone me in order to help. read more

I recently needed new tires for my motorcycle. After calling around and seeing what my options were, I decided to go with POC. They were not the cheapest option, but were the most convenient. I was quoted $135 on the phone to bring tires I ordered online to be mounted to the bike I rode in and it would take a day to do so. I dropped the bike and tires off Tues evening and got a call Wens evening that my bike was ready and my total would be $209! So much for the $135 I was quoted. I paid the $209 as they were not willing to budge at all on price. I will not return to buy a bike or get any sort of service done there. Be sure to get your quote in writing! read more

Love POC, Phil and Co. are terrific, love my "Buddy" (made by "Genuine Scooter Company") and the new store is beautiful.

If you're tired of Harleys, chaps, tassles and the like, then you owe it to yourself to check out Pride of Cleveland Scooters. First of all, the term "Scooters" is misleading, as they also have a lot of motorcycles. They have an awesome assortment of used Japanese bikes for sale and their service shop knows their way around all types of bikes. If you're looking for a new scooter, motorcycle or just need some new accessory, I encourage you to swing on into Pride of Cleveland. read more

I have purchased parts and gear from Pride of Cleveland. I have found their staff to be extremely helpful and friendly. The owner, Phil; is an encyclopedia of two wheeled knowledge. read more

I received absolutely great service from Cleveland Moto on my 2015 Zero SR. Zero stood behind their warranty and Cleveland Moto finished the job sooner than I expected. Couldn't be happier with my repair experience. read more

Although I live outside of Cleveland, I've been dealing with Pride of Cleveland since they opened, and have always found them professional and helpful as well as friendly. Whenever I am in the area I make it a point to stop by because I know its going to be worth my time because of all that experience and knowledge under one roof!! read more

Dig these guys. Very knowledgeable and helpful. I had to buy a pre-charged batter and when that didn't manage to turn over my bike (my fault for letting sludge build up in the carbeurator) they said they could pick up my bike for the bargain basement price of $65 and service it. Great selection of new and used bikes. Well done. read more

I recently purchased a used scooter (first one) and needed some small maintenance. Having extensive mechanical abilities, I thought I'd do it myself. I tackled a rear tire for the first time. Bought the tire on line, got the old one off and could only get the new one in halfway. Losing steam and patience, I decided to let the professionals finish it and balance it for me. I dropped the tire off at Cleveland Moto on a Friday evening, and it was finished the next morning. Whalen they quoted me a cost, I expected them to charge me more as I did not buy the tire from them. I was ready and prepared to pay for more. They charged me for the 15 minutes of labor and that was it! I figured they would "penalize" me as other service companies do when you don't purchase a product directly from them. My first experience with Cleveland Moto was very favorable. I'll certainly be shopping there for years to come. My only complaint...the parking lot is very small and a challenge to maneuver with a car. read more

Just saw the 3 ""Community Alerts"" about the bad of China scooters. Community service ??? Just a way to PROMO his business. There are GOOD AND BAD with any product. Go to Denny's and order the Grand Slam, good cooks, bad cooks. Anyway I really hope the folks in Cleveland have the common sense to stay away from this guy, since it appears he has the customer concerns in mind, BUT he really has his wallet in mind ........................ read more

Recently purchased a LS2 full face helmet from them during their BIG sale Sept 14th, 2013. Once I got the helmet home and opened the box I found a manufacturers official tag stating the suggested manufactures retail price was $70.00 more than what POC had listed of $249.00. So, even with the 25% sale I received on the helmet I still paid more than the MSRP of $179.95. Of course I was upset and returned the helmet and was promptly told that there was no error and that POC can sell their products at any price they choose. Buyer beware! Rude and arrogant are my thoughts about POC Scooters in Lakewood. Will never darken their doors again. read more

I used to go to Cleveland Moto (Pride of Cleveland Scooters in the past) since 2007. It was a good place. Reasonable prices and very nice people. Something changed recently. Most probably the manager or the owner and all nice people are gone. The guy I talked to was very arrogant and rude to me over the phone. He gave me a price that was few times higher than other places and he told me that I cannot wait while they work on my bike (oil change) because he just does not like it. It is a new policy. Avoid this place if you can. read more

If you ride a scooter, you probably already know Phil. He is nationally known for his expertise in the field. He has been my go-to guy and I have never been disappointed. His staff is well trained and I know every time I need anything for any of my scooters that they are going to come out in tip top shape. Cleveland Moto is honest regarding any issues they can't fix and fair in pricing. I recently bought a new Vespa from Cleveland Moto and the process was easy from beginning to end. I highly recommend Cleveland Moto for the care of your scooter for anyone that rides and for the purchase of one for anyone that doesn't! read more

These guys continually go out of their way to make you feel taken care of..even after the point of sale. I needed some minor adjustments (mirrors, tailight, etc) and had couple questions regarding my Vespa Primavera scooter, when I stopped by without an appointment today. The team immediately addressed my concerns, making adjustments to my bike and answering all my q's! I was back on the road within 10 minutes! Highly recommend visiting them if you are even considering a purchase. No pressure, very knowledgeable group. RichK read more

The guy seemed super arrogant to me on the phone and quoted me a price that was literally 5 times as much as I got the bike fixed for somewhere else. read more

I had a great experience at ClevelandMoto. I visited the Mentor store on Tyler Blvd. The most interesting shop I've been in in quite some time. Great selection of unique new and used bikes. As a bonus, Phil was a wealth of information. He is passionate about his product but not the least bit pushy. If you're a rider, you owe it to yourself to pay him a visit. read more

We're from Louisville yet we took the 6 1/2 hour journey to do business with Cleveland Moto AKA Pride of Cleveand becuase they rock! I am pretty vocal when folks treat us right. For example like Jason & Inge Garner at Yamaha Louisville, or Jj Mann at CC Powersports, they have always gone above and beyond and taken very good and FAIR care of us, in our bike dealings. They become more than vendors, they're family. So they will always get a strong reference and business from us. This kind of treatment is unfortunately getting to be a rare commodity these days. It's rare that anyone rises to a level where they get added to our list but I can not say enough good things about Phil Waters and Cleveland Moto, coordinating a bike sale and logistics from Louisville to Cleveland could have been a pain in the ass, but Phil went above and beyond and made it a real pleasure. If you are into Scooters, Moto Guzzi's, vintage bikes, or Royal Enfields. I couldn't recommend them strongly enough. Thank you Phil, you're now family like it or not. I couldn't wipe the smile off her face all the way home. She had to pop the door on the trailer every stop just to look at it read more

Thanks to pride of Cleveland i am an official owner of a Stella. Penny and Renee are great salespersonnel. they both took their time and found me the right scooter. the golden parachute package is worth it. I've never ridden a scooter in my life, but after the lesson I can ride confidently. I have a greater knowledge of the scooter too. I would say to go to their store to meet your scooter needs. I know I'll be going back! read more

We were on a motorcycle trip from Chicago to Niagara Falls and were on our way back to Chicago when one of our three motorcycles started leaking oil. We were still over a day away from home, so we searched for the closest Moto Guzzi dealer and found Cleveland Moto. We called them around 3pm and they told us that if we could make it to the dealership within a couple of hours, they could help us. An hour later, we pulled into Cleveland Moto, and they were so great helping us figure out the problem and fix it. And they went above and beyond our expectations, staying open later than typical did ... just to help us. I would highly recommend the service of Cleveland Moto. And the showroom is beautiful ... lots of bikes to browse and choose from! You have to visit this dealership! And they steered us to a wonderful restaurant while we waited ... Hatfields Good Grub! read more

There isnt a negative thing I could say about this place, I'm surprised there's the negative comments there are. The staff was very helpful, nice, and very knowledgeable! Left with not only with a great helmet, but a better idea of what I am looking for in a bike. Could not be happier with my purchase either. read more