Absolutely cannot recommend these guys enough. Knowledgeable and always willing to help. Fair…read moreprices, quality merchandise and bikes. They have my enthusiastic recommendation!!!

Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

They have been all I need for anything, beyond professional, I had 2 bikes there, and both times I…read morewas very pleased no need to look elsewhere! Bruce was the guy who help me! Aaron Neey

Absolutely the place I nave ever taken my bike. Complete professionals. Impeccable shop. Ed & Bruce…read moreare excellent, thorough & honest. I've had my bike for 22 years and I wish I had taken it there sooner! Larry

I came in to change or have a tire changed not only did they have a cheaper price than cycle gear…read more They were extremely polite and even though I didn't know the correct term they didn't make me feel bad for it. The rewards program is way better than any program I've seen for motorcycles. I'm hopefully gonna come back so I can get my chain switched out but 10 out of 10 would recommend this place.

I called about an oil change for my jasscol spider trike. This jerk said he couldn't do it…read morebecause he only works on name brands. I wasn't asking for any type of repair, just a standard oil change. But he must not be confident enough in his skills to handle it. I watched a YouTube video and it literally took a 60 year old lady with no mechanical ability at all to do it myself. I certainly wouldn't trust this arrogant ass to to a real repair if he is scared of a simple oil change. It shouldn't matter what brand it is. And maybe he shouldn't show scooters on his site if he doesn't want to be bothered with them.

Joe and the Carlton staff went above and beyond to get my bike fixed while I was travelling. Joe…read morehad me back on the road in no time! Other local dealers wouldn't even consider working me in, even when I told them I was from out of town and needed to get home. I would recommend Carlton to anyone looking to buy a new or used bike, or if any type of service is needed! Thank you Joe!

Place is a scam operation…read more Told me needed engine overhaul for $3000 or more. Said not sure what would cost till take apart. Took to real mechanic said engine is fine. Do not take even your tricycle, Fn Joke, very shiffty and un-proffesinal, Manager is a bitch ! Wish could give no stars !

In the 20 + yrs I've been doing business with them , they have always been…read morewilling to work with me . From a 1981 Honda CB900c , to a 2001 Yamaha 1100 custom they have helped me keep these bikes on the road and safe to drive. A shop I've always felt comfortable with .

Always communicates throughout the process, honest, fair, takes pride in their work. Genuine, looks…read moreout for customers and makes great suggestions. 10/10. Will continue to utilize the shop for current and future bikes.

This shop has been fixing my car for many years! Good work and always straight prices. No bs!…read more I believe the business is closed though. The phone number has been changed to an unknown number. I wish we would have been informed of this decision. They are missed

Best mechanics in westpark! Honest fair on price!…read moreWent in for minor breaks adjustment kept to their word..,no upselling.... Same with oil change and no upsell just honest about tire tread.... Car was complete when they said it would be...Patrick Mangan

Excellent experience! Fine people and fine burgers! Very eye catching interior and a thrill for…read moremotor enthusiasts (of all ages) or lovers of Americana. It's a bit of a drive but truly a Cleveland hidden gem. Enjoyed two 1/2 lb burgers and a grilled cheese, everything was perfectly executed.

I've used these guys for years going out of my way to patronize them because they don't belong to a…read morebig group of dealers. While they are very friendly and accommodating to get my bike in I got a sour taste on 5/27/2026. Had a nail in rear tire of course needing replaced. My bad for not getting a price first but $680 is a bit steep! Too late but called Stinger for a quote after the fact and was told $525. Called back to Southeast and told them but too late because they don't care. I guess we will part ways and lessen learned for this old guy but I will share my story with our riding group. I won't miss going out of my way to where I once trusted my hard earned money.

Knowledgeable staff. Young kid at the counter knows his stuff. Old lady in the back is a hoot. May…read morenot be the prettiest place but they'll get the job done.

Very reliable! I go to them every season for EVERYTHING. They're very generous and warm. Feels like…read morefamily. They love what they do. So you know you'll get great service.