I'm noticing that google reviews are 5 stars and generally no specific. Then I'm seeing 1-2 stars…read morefor specific people who got "screwed over." Yelp confers the negative reviews. Specific cases of people getting the shaft. Feeling mistrusting with this shop. YOU HAVE BEEN WARNED. Took a bike here for a grinding noise and the shop replaced BOTH rotors and charged for parts and labor to only have the grinding still remain. I'll be taking this up for a third attempt to actually have the issue addressed this week. Also noticed that they phish for business when you arrive. Not sure if they are hurting for the business?? Red flag?

They really go above and beyond to accommodate anything you may need. I told him my situation and…read morehe did everything in his power to help.

I messaged a few Cleveland area Honda dealers through the Honda website in late February 2026…read more I was looking for a specific trim car. I wanted a 2026 Honda Civic Hybrid Hatchback Sport Touring model in Boost Blue color with BLACK leather interior. I requested to be communicated with ONLY by email and NOT phone. All of the other dealers began hassling me almost daily by phone and didn't seem interested in finding me the specific trim and color combination. They only were concerned with selling what was currently on their lot. Ganley Honda North Olmsted was the ONLY one that followed my request and communicated via email. I NEVER was hassled by phone, text, or voicemail. They even said there would not be a problem finding the exact spec car I wanted, since they did not have one available. Salesman Emmanuel (Manny) Verdino scheduled a test drive for 2/25/26 in a similar trim level Civic. Once I decided it was the car for me, I put down a $500 deposit to start the dealer locate process. Manny kept email contact throughout the entire process. Since that exact spec Civic is not widely available, most Ohio dealers were not willing to do a dealer trade for such a high demand car. After a thorough search, they were finally able to locate one in Lockport NY (225 miles away!!) a few days later. The car arrived at Ganley on 3/4/26 and I was scheduled to sign and drive for my car on 3/6/26. Manny even willingly came in on his scheduled day off to have me sign the paperwork. That was a huge convenience for me. The sign & drive process went off without a hitch. There was absolutely NO high pressure upsells and the price details I was quoted on 2/25/26 was honored with absolutely no changes. Matt Maier in the finance department made the overall process even easier. He also secured me a lower APR with Honda Financial and a massive discount on the extended warranty. I would HIGHLY recommend going to Ganley Honda of North Olmsted, and specifically Manny Verdino, for all of your Honda needs.

I have been on the market for a van for the last few months and was ready to buy. Drove over an…read morehour to purchase a Honda Odysessy. After going through the whole process, the dealer tried to charge me $10k more than what was advertised on both cars.com and autotrader. The rude sales manager then said he could only knock off a few hundred dollars from the $10k inflated price. Really? A few hundred dollars? This dealer does not respect your time or you as a consumer. Highly recommend going to a different dealership. The salesman I dealt with was atleast nice.

This store and team are amazing! Professional, super efficient and very helpful. They do their best…read morein giving you options to find not only the product you want, but also the best value that you're comfortable with. They're knowledgeable and have a vast database at their fingertips. They've helped me immensely several times. Thank you for the excellent customer service!

i came here to pickup a order and i did not feel welcome at all asked for a bag and the cashier…read moreskyler snatched the bag like i was a bother hey if you dont want customers! i will take my money elsewhere!

Purchased 2 cars from here since 2016. Serviced at this location only. Every interaction with every…read moreservice rep in person is cold, impersonal and quick. After every service I have left with an issue that could've been avoided. Last was they installed filters/gaskets badly causing oil leaks that I had to then return to have repaired. This caused more time I had to adjust in my work schedule not to mention oil leaks on my driveway and garage. More attention to detail must but taken.

They will try to screw u any way possible. Alyssa tabar. Will try to push high interest rates. They…read morewill low ball you. Will make you feel you are no one so they can take their deal. Very disrespectful. Be careful.

My cars battery light came on yesterday and everywhere else i went for a potential battery…read morereplacement gave me an estimated 1-2 day wait period. I came to auto zone just to find out there was nothing wrong wrong with the battery or my alternator aside from minor corrosion on the positive terminal. Zac assisted me with my dilemma in less then 15 min. The battery light is no longer lit & my car is running perfectly. Excellent service!

All Auto Zone stores are technically the same, but I've seen service differ widely depending on the…read morelocation. I went to this store once when they were very busy. I needed to get some headlights and I needed some error codes read on my car so that I could identify why my check engine light was on. The salesman who was going to help me made sure to continually identify that he hadn't forgotten about me as he worked through the queue of people who needed help and arrived before me. They were doing a lot of battery installs and code reads that day. It was nice to know that I wasn't getting overlooked. For reference, all Auto Zone stores will check error codes for free and print out a report of the codes. They also loan tools if you need something to fix an issue right in the parking lot or to install a funky item. The tool rental has helped me out a few times. On this particular visit, the error codes my car reported were pretty broad and signaled four or five different potential problems that would all require very different solutions. The salesman me gave me a few tips to figure out the root cause of the check engine light and told me which items would be cheaper to fix first if my diagnosis didn't return anything useful. That was very useful--he didn't have to do that and it saved me a lot of time searching the web for help. Overall, I'm a fan of this particular store. I would go again if I'm in the area and need car parts and such.

The place has a bunch of everything, but it's hardly in stock; the issue for me is that the place…read moreis full of empty promises. When things are said to be in stock, they aren't, or that they'll hold items for you and won't. I'm done with this location.

The 5 star review is for the service advisor, Steve Cain. The service department (the repair…read moretechnician) itself gets one star. The incorrect part was ordered twice. My car was in for repairs just shy of two weeks. Steve knew this was the only car I had access to, so he provided me with a loaner. Steve was great to work with and very pleasant.

They have the worst incompetent service department and this seems to be ongoing since 2012…read more Apparently, they have worthless service managers.

Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.