I had the privilege of working with Mark Brelo, professional sales associate at the North Olmsted…read morestore. Mark showed me many different cars, brought cars from a satellite new car parking area, and I didn't buy a car due to my indecisiveness. Mark couldn't have been more polite, more knowledgeable about his product, and he is dedicated to satisfying his customer. A good man indeed and a credit to the dealership!

SCAM ALERT!!! I had a prepaid oil change plan. When I came in for my second of 3 included oil…read morechanges... they refused to honor service contract. They stated that costs had risen too much and they would loose money on the oil change. NOT MY PROBLEM, WE HAVE A BINDING CONTRACT! Worst of all, it had only been about 6 months since I purchased the plan when getting the first oil change, expenses didn't go up that much in 6 months. Contacted corporate and they refused to do anything about it. Had a difficult time getting my credit card company to refund my card due to the time that had passed. SCAMMERS!!! They will sell you something and refuse to give you what you paid for!!!

Have not bought a car from them since 2014 Bought a E400…read moreConvertible Great deal Gave me a great lease rate Nice people I did everything over the phone They delivered the car and took my old lease car back with them

Aaron Kloss is professional and easy to work with from start to finish the transaction went…read moresmoothly and I was in my brand new 2025 EQS 580 within a days . I love the Customer Service and the selection while shopping at Mercedes-Benz of North Olmsted. I would recommend Aaron Kloss to anybody who is looking for excellent service & knowledgeable sales representative. Who will satisfy all of your requirements! Thank you Aaron Kloss Expert Five star Service

Buying a car can prove to be a stressful thing sometimes…read more Well, buying my car from Westside Toyota was a breeze. Everything was easy, every question was answered correctly and completely, the entire process was straightforward and fast. I want to express my appreciation for the people who made this work: Sarah Buchanan, Bob Steven Gatins. Thank you guys. Adrian

Hello everyone. Unfortunately, they broke my radio unit--which was in perfect working order--and…read morefailed to repair it. Although the unit was fully functional before I handed it over to the service center, it was completely dead and broken when I received it back. No matter how much I objected, they refused to acknowledge the issue. I strongly condemn this company. Please, make sure to thoroughly inspect your vehicle before entrusting it to their service department; otherwise, they will hit you with exorbitant charges. Furthermore, never agree to replace a part or address a fault they identify without first getting a second opinion from another shop. Best regards.

I messaged a few Cleveland area Honda dealers through the Honda website in late February 2026…read more I was looking for a specific trim car. I wanted a 2026 Honda Civic Hybrid Hatchback Sport Touring model in Boost Blue color with BLACK leather interior. I requested to be communicated with ONLY by email and NOT phone. All of the other dealers began hassling me almost daily by phone and didn't seem interested in finding me the specific trim and color combination. They only were concerned with selling what was currently on their lot. Ganley Honda North Olmsted was the ONLY one that followed my request and communicated via email. I NEVER was hassled by phone, text, or voicemail. They even said there would not be a problem finding the exact spec car I wanted, since they did not have one available. Salesman Emmanuel (Manny) Verdino scheduled a test drive for 2/25/26 in a similar trim level Civic. Once I decided it was the car for me, I put down a $500 deposit to start the dealer locate process. Manny kept email contact throughout the entire process. Since that exact spec Civic is not widely available, most Ohio dealers were not willing to do a dealer trade for such a high demand car. After a thorough search, they were finally able to locate one in Lockport NY (225 miles away!!) a few days later. The car arrived at Ganley on 3/4/26 and I was scheduled to sign and drive for my car on 3/6/26. Manny even willingly came in on his scheduled day off to have me sign the paperwork. That was a huge convenience for me. The sign & drive process went off without a hitch. There was absolutely NO high pressure upsells and the price details I was quoted on 2/25/26 was honored with absolutely no changes. Matt Maier in the finance department made the overall process even easier. He also secured me a lower APR with Honda Financial and a massive discount on the extended warranty. I would HIGHLY recommend going to Ganley Honda of North Olmsted, and specifically Manny Verdino, for all of your Honda needs.

Top-Notch Service for My 2014 Honda Odyssey!…read more I brought my 2014 Honda Odyssey in for service at Ken Ganley Honda in North Olmsted, and I have to say -- the experience was absolutely first-class from start to finish. The van runs like a dream thanks to the knowledgeable and efficient team in the service department. A special shout-out to Ed Stein, the service manager, who went above and beyond to make sure everything was handled with care and transparency. He kept me informed throughout the process, answered every question I had with patience and professionalism, and treated me like more than just a number. That kind of customer service is rare these days -- and greatly appreciated. My Odyssey may be over 10 years old, but thanks to the team at Ken Ganley, it's running like it just rolled off the lot. I have complete confidence in their work and won't take my vehicle anywhere else. If you're looking for trustworthy, high-quality Honda service -- this is the place. Five stars all the way!

Great experience. Crystal is a fantastic sales rep. I got a good deal on a great car and this…read moredealership will work with you. All the negative reviews are clearly from folks with unrealistic expectations of working a deal. Do your research be realistic. This dealership will respect that you are prepared with facts not emotions. The sales floor was busy the time i was there. I can absolutely say the hour drive for me to North Olmstead and the time evaluating the inventory was worth it. I got an honest good deal on a good car. And those giving one, two, three star reviews didn't do their due diligence before hand. I will be back to this dealership.

What has happened to the service department for Subarus? I am a long time customer who always was…read morepleased with the service here but today has been TERRIBLE. I have a 2025 Subaru Forester that had a service appt scheduled that I needed to change. I have spent HOURS dealing with AI to reschedule the appt. I have asked to talk with a human being as this is a simple request. I am furious with this incompetent procedure and hope to never repeat it. Are there other Subaru dealers who have competent scheduling for service? What will the service appt be like if this is an indication of the service I will receive, I will look for another dealership. They may be able to sell/lease Subarus but where can we get professional service?

I first visited this dealership on 2/28/2026. I did an online inquiry for my Buick evista, I was…read morepromptly called to follow up with questions to set up my test drive. I test drove around 3:45pm easy smooth process. My consultant was Camden Mccaskey. Camden was very professional, polite and knowledgeable about the Buick envista. He was not pushy and made my purchase on 03/05/2026 a breeze. I already had approval so need to meet with finance. I was in and out and in the rode in under an hour. He was not pushy and made sure that I had everything I needed. He made sure I knew how to set up my new SUV and was comfortable. The dealership was clean and all the staff were polite and professional. He even made sure I was set up for future service appointments. I can't wait to refer this dealership and Camden to everyone I know.

We had a pleasant car buying experience today. Camden was great and had the car ready for us to…read moretest drive. The entire process was quick and painless; they didn't try to oversell or overprice. Buying a new car is usually a pain but this time I can honestly say it was a breeze!

I came here to get a routine service. Was quoted a specific amount online, I get here, explain to…read morethe service desk my reasons for being here and the rep tells me what I was quoted for online on the website which is where most VW owners use to book a service was not what I would be receiving which made zero sense to me so I ask to speak to a supervisor, the rep goes to an office and a bald guy who I would assume was the supervisor as he was tucked away in his own office, looks through the window at me, doesn't even bother to come speak to me but instead goes to assist someone else. He doesn't even acknowledge me during my visit. Not one leadership quality was displayed from him during this moment. Given the fact this wasn't the first time I've experienced abhorrent service here, I'll be going to Streetsboro from here on out. At least they know how to treat their customers.

I did not purchase my car from here, but after having a terrible experience on the East side, we…read moredecided to try the North Olmsted Volkswagen location for the service. I brought out Atlas here for the first service. Although they were very busy and I did have to remind them what service I was there for, the staff were super patient and attentive. It did take longer than expected on our first service, but they were so busy it was to be expected. The staff were very accommodating and the waiting area is large enough you can get some work done or whatever while you wait. The very helpful woman mentioned when I brought my car back for the recall that I can try first thing when they open in the morning and it should go quicker. She was right - it took only an hour for them to get through the recall and also wash the car. They pulled it around and made sure I had everything I needed. It has been a long time since I received this level of service from a car dealership. Will be back :)

place is all about scamming the customer ! they will do anything in there power to say it's not…read moregoing to be covered under warranty 13300 miles on my Kia and said that road damage caused a ball joint to fail. charge me a service fee unless I pay 450$ to replace the ball joint scam artists do not use this place

I went to Helen Kia in North Olmsted to purchase a vehicle because I was with the Costco program…read moresupposed to be in and out. Prices were all taken care of no hassle. Furthest thing from the truth They would not honor Costco program Was told I had to finance through Kia after four hours I pretty much gave up bought the car was told by Jay I could text if I needed something. I have texted him over and over with no response last time I go to haleen Kia North Olmstead.

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

I just got my new Atlas from this Ken Ganley location. I was working with a couple VW dealerships…read moreto figure out who could get me the best deal. One deal fell through and Ganley had been persistent, but not annoying. I wasnt going to use them, as they didn't have the color I wanted. But I decided to see what they had and I'm glad I did because I LOVED the color they had. (Online the stick photo of Pure Gray is not the same as it is in person). I ended up working with Greg and Nick. They were able to work a deal that I felt was reasonable. No shady sales tactics, just straight forward numbers and responses. I did most of our deal via email and text, which took a lot of pressure off. They took my trade for under what I wanted but not by much. I'm just glad I didn't have to deal with it. Closing on my loan was easy and they didn't sell me anything extra that I didn't want. I'm glad for that. Overall easy transaction and I am so glad I upgraded my vehicle. My Atlas is beautiful and had all the features I want and some I don't need.

Terrible! I checked…read moreon a vehicle on a Tuesday. I was emailed and asked if I wanted to come for a test drive that day or Wednesday. I responded that I could come Thursday or Saturday. There was a reply to my email, stating that it would actually be better to come Saturday, because the vehicle was still being serviced. I got there Saturday morning for what I thought was a scheduled appointment and I sat and waited 20 minutes while a gentleman tracked down and found out that a deposit was taken on the vehicle Friday and it had been sold. This is the worst experience I have ever had with a dealership. Absolutely terrible. I had asked the person I had been emailing with to send pictures because there was only one online, she told me she she would, but never did. I had been clear in my emails that I was very interested in the car, wanted to pay cash and had even made an appointment at a nearby mechanic to inspect the car after a test drive Thursday, until I was told not to come until Saturday . And then I come in Saturday morning just to be told the vehicle has been sold! Absolutely an incredibly terrible.