I had the privilege of working with Mark Brelo, professional sales associate at the North Olmsted…read morestore. Mark showed me many different cars, brought cars from a satellite new car parking area, and I didn't buy a car due to my indecisiveness. Mark couldn't have been more polite, more knowledgeable about his product, and he is dedicated to satisfying his customer. A good man indeed and a credit to the dealership!

By far, one of the worst experiences I've ever had with a dealership's service department…read more I dropped my vehicle off for two issues: a nonworking sunroof and water accumulating in the trunk. I was informed the sunroof was out of warranty, which I understood. The next day, I received an estimate for the sunroof repair along with a second diagnostic fee to investigate the water leak. I questioned why I was being charged two diagnostic fees when the vehicle was brought in for both concerns. After finally speaking with someone, they agreed to remove the second fee. Getting anyone on the phone was another issue entirely. For THREE DAYS, I repeatedly called the service department, the direct number I was given, and the dealership's main number without an answer or callback. I approved the sunroof motor replacement and was told it would be completed within 3-4 business days. 9/16/26: I took an Uber to the dealership after being notified my vehicle was ready. The sunroof worked, but when I inspected the vehicle, I discovered GREASE ALL OVER THE HEADLINER. There were grease marks at multiple points where the headliner had apparently been lowered and handled during the repair. My vehicle, including the headliner, was spotless when I dropped it off. I immediately notified the service representative. She seemed genuinely concerned and told me she would contact the service manager, Clint, immediately and that I would receive a call later that day about correcting the issue. No one called. 9/17/26: Still no callback. I called asking for Clint and was told he was in a meeting. Later that day, a customer satisfaction representative actually called asking if I would give the dealership a perfect review. I laughed and asked if he was aware of what had happened with my vehicle. He was not. I explained the situation again and was promised someone would contact me. That evening, I received another text asking for feedback. I explained everything AGAIN--now to a fourth person. I was told the issue was being escalated to management and directly to Clint, and that I would receive a call the following day. 9/18/26: No call. No resolution. 9/21/26: I called again attempting to reach Clint. Once again, I could not reach him or even speak directly with anyone in the service department. At that point, I drove to the dealership personally. Unsurprisingly, Clint was not there. The employees in the service department seemed shocked that nearly a week had passed without anyone--including their service manager--contacting me about the condition in which my vehicle was returned. I ultimately left the vehicle with the service department and told them to call me when my vehicle was CLEAN and returned to the condition it was in when I originally dropped it off. Mistakes happen. Grease getting on the headliner during a repair could have been corrected quickly. What turned this into one of the worst dealership experiences I've had was the complete lack of communication, accountability, and follow-through afterward. I should not have to repeatedly call, explain the same situation to multiple employees, wait days for promised callbacks, and ultimately drive back to the dealership in person just to get someone to address a problem that occurred while my vehicle was in their care.

Have not bought a car from them since 2014 Bought a E400…read moreConvertible Great deal Gave me a great lease rate Nice people I did everything over the phone They delivered the car and took my old lease car back with them

The salesmen and staff are the embodiment of your stereotypical sales personnel. Behind their cheap…read moresuits and ties, they lie and deceive for a living. On 5/9/2025, I purchased a 2023 Mercedes AMG SL 43 from these con men at Mercedes Benz of North Olmstead. (MBNO). This car had 107 miles on it and was sold to me as the first private owner. On 7/18/2025 I returned the car to the service department with 1761 miles because I was experiencing a rubbing noise when turning the steering wheel and because of a popping and creaking sound when driving, turning and backing up. On 7/21/2025, I returned to this dealer to pick up my car. Service department records found loose strut bolts. Loose strut bolts are extremely dangerous and impact a vehicle's handling, breaking, and overall safety. It can also cause premature wear on other steering and suspension parts. I had a face to face meeting with service advisor Yahya and sales representative Doug regarding these concerns. I asked them to purchase the car back and make me whole. They refused and told me to take the matter up with Mercedes Benz USA. When I asked them to provide me with a loaner vehicle until the matter is resolved, they refused. I was forced to drive the car home and park it in my garage until Mercedes Benz USA determines what it wants to do. This process could take 3 - 6 weeks. Mercedes Benz of North Olmstead sold me a car that should never have left the assembly plant. They endangered my safety and the safety of others. 8/12/2025. Mercedes Benz USA called to inform me that "THEY WOULD NOT DO ANYTHING". 9/2/2025. I called to schedule an appointment because the steering column was making noise. When I purchased the car, Mercedes Benz of North Olmstead told me that if I ever needed to bring my car in for service, they would provide me with a loaner vehicle. What they failed to disclose is that loaner vehicles are not available for 2 weeks. Therefore my appointment is for 9/15/2025. 9/17/2025. MBNO informed me that they could not duplicate the problem. 9/18/2025. Same problem. I had to wait until 9/30/2025 to take the car back and have a loaner. 10/3/2025, MBNO calls me and said that they could not duplicate the problem. Service adviser Josh, told me to record the noise on my phone. 10/6/2025 I returned with the audio and video of the steering column making noise. I suggested to Josh and another useless Service Advisor named Stacy that we listen to the audio in a quiet place and not in the noisy service area. Neither Stacy or Josh would honor my request. I'm scheduled to return the car on 10/16/2025. They want to keep it for a week. I did exactly as Josh suggested and he dismissed my concerns 10/17/2025. Service Department records state that they "found a document" instructing them to remove the steering rack and pack it with grease. I've had to return the car for They also told me that the manufacturers warranty begins on the day it rolls of the assembly line. Since I purchased the car new, I should have a 4 year, 50,000 mi warranty. They lied to me and only gave me 2.5 years. I was pressured into buying a very expensive warranty on a NEW CAR. Today they want me to pay for services that should have been completed 8 months before I purchased the car. And I don't have a choice. They will void the warranty if I do not. I know this sounds unbelievable but it's true. The people that work here are absolutely despicable. BTW. In a good faith effort, I paid cash for this piece of junk. If you are thinking of purchasing a car at Mercedes Benz of North Olmstead, consider this review.

I am revising my review back to 5 stars after I had an issue with a Permaplate and nitrogen…read morewarranty. The manager Patrick Rice was able to resolve it and now I am very happy with my vehicle purchase. Thank you !

Chandler was great! He was very patient and took time to explain options and prices to us! We left…read morewith a new rav4 at a great price! Highly recommended chandler! 5 stars!

I messaged a few Cleveland area Honda dealers through the Honda website in late February 2026…read more I was looking for a specific trim car. I wanted a 2026 Honda Civic Hybrid Hatchback Sport Touring model in Boost Blue color with BLACK leather interior. I requested to be communicated with ONLY by email and NOT phone. All of the other dealers began hassling me almost daily by phone and didn't seem interested in finding me the specific trim and color combination. They only were concerned with selling what was currently on their lot. Ganley Honda North Olmsted was the ONLY one that followed my request and communicated via email. I NEVER was hassled by phone, text, or voicemail. They even said there would not be a problem finding the exact spec car I wanted, since they did not have one available. Salesman Emmanuel (Manny) Verdino scheduled a test drive for 2/25/26 in a similar trim level Civic. Once I decided it was the car for me, I put down a $500 deposit to start the dealer locate process. Manny kept email contact throughout the entire process. Since that exact spec Civic is not widely available, most Ohio dealers were not willing to do a dealer trade for such a high demand car. After a thorough search, they were finally able to locate one in Lockport NY (225 miles away!!) a few days later. The car arrived at Ganley on 3/4/26 and I was scheduled to sign and drive for my car on 3/6/26. Manny even willingly came in on his scheduled day off to have me sign the paperwork. That was a huge convenience for me. The sign & drive process went off without a hitch. There was absolutely NO high pressure upsells and the price details I was quoted on 2/25/26 was honored with absolutely no changes. Matt Maier in the finance department made the overall process even easier. He also secured me a lower APR with Honda Financial and a massive discount on the extended warranty. I would HIGHLY recommend going to Ganley Honda of North Olmsted, and specifically Manny Verdino, for all of your Honda needs.

I have been on the market for a van for the last few months and was ready to buy. Drove over an…read morehour to purchase a Honda Odysessy. After going through the whole process, the dealer tried to charge me $10k more than what was advertised on both cars.com and autotrader. The rude sales manager then said he could only knock off a few hundred dollars from the $10k inflated price. Really? A few hundred dollars? This dealer does not respect your time or you as a consumer. Highly recommend going to a different dealership. The salesman I dealt with was atleast nice.

BBB SERVICE DEPARTMENT D- RATING* Service Department scams…read moreand lies to their customers about work not performed on customers vehicles. Had another Subaru Service Department try to verify the 'repair'. They could not. The work video sent to me did not match my vehicle. I was told I had aftermarket products in my vehicle, when all Service had been performed at this location prior to this incident. Verify your repairs. Do not accept vague paperwork. Instead of apologizing, Mark the service manager was rude. All he needed to do was apologize and refund my money, not continue the lies. Always contact Subaru of America. I did. Forwarded all videos and pics to them. They found Ganley Westside Subaru's behavior toward me suspicious. Corporate is refunding my money. Avoid these Quota/Bonus concerned individuals who will pick your pocket.

Great experience. Crystal is a fantastic sales rep. I got a good deal on a great car and this…read moredealership will work with you. All the negative reviews are clearly from folks with unrealistic expectations of working a deal. Do your research be realistic. This dealership will respect that you are prepared with facts not emotions. The sales floor was busy the time i was there. I can absolutely say the hour drive for me to North Olmstead and the time evaluating the inventory was worth it. I got an honest good deal on a good car. And those giving one, two, three star reviews didn't do their due diligence before hand. I will be back to this dealership.

I first visited this dealership on 2/28/2026. I did an online inquiry for my Buick evista, I was…read morepromptly called to follow up with questions to set up my test drive. I test drove around 3:45pm easy smooth process. My consultant was Camden Mccaskey. Camden was very professional, polite and knowledgeable about the Buick envista. He was not pushy and made my purchase on 03/05/2026 a breeze. I already had approval so need to meet with finance. I was in and out and in the rode in under an hour. He was not pushy and made sure that I had everything I needed. He made sure I knew how to set up my new SUV and was comfortable. The dealership was clean and all the staff were polite and professional. He even made sure I was set up for future service appointments. I can't wait to refer this dealership and Camden to everyone I know.

We had a pleasant car buying experience today. Camden was great and had the car ready for us to…read moretest drive. The entire process was quick and painless; they didn't try to oversell or overprice. Buying a new car is usually a pain but this time I can honestly say it was a breeze!

I came here to get a routine service. Was quoted a specific amount online, I get here, explain to…read morethe service desk my reasons for being here and the rep tells me what I was quoted for online on the website which is where most VW owners use to book a service was not what I would be receiving which made zero sense to me so I ask to speak to a supervisor, the rep goes to an office and a bald guy who I would assume was the supervisor as he was tucked away in his own office, looks through the window at me, doesn't even bother to come speak to me but instead goes to assist someone else. He doesn't even acknowledge me during my visit. Not one leadership quality was displayed from him during this moment. Given the fact this wasn't the first time I've experienced abhorrent service here, I'll be going to Streetsboro from here on out. At least they know how to treat their customers.

I did not purchase my car from here, but after having a terrible experience on the East side, we…read moredecided to try the North Olmsted Volkswagen location for the service. I brought out Atlas here for the first service. Although they were very busy and I did have to remind them what service I was there for, the staff were super patient and attentive. It did take longer than expected on our first service, but they were so busy it was to be expected. The staff were very accommodating and the waiting area is large enough you can get some work done or whatever while you wait. The very helpful woman mentioned when I brought my car back for the recall that I can try first thing when they open in the morning and it should go quicker. She was right - it took only an hour for them to get through the recall and also wash the car. They pulled it around and made sure I had everything I needed. It has been a long time since I received this level of service from a car dealership. Will be back :)

Had a problem with a mirror falling off on my 2013 Soul -- and all it needed was a screw. There was…read moreno charge. Totally thrilled and highly recommend.

place is all about scamming the customer ! they will do anything in there power to say it's not…read moregoing to be covered under warranty 13300 miles on my Kia and said that road damage caused a ball joint to fail. charge me a service fee unless I pay 450$ to replace the ball joint scam artists do not use this place

I bought my car used picked it up two days later the right front spring broke I called and talked…read moreto Rob in service they looked it over and replaced both front springs and shock towers for no charge. That's awesome customer service in my book also my salesman Mark was very helpful as well I highly recommend this business if your in need of a car or service

This family-owned business makes you feel like you and your vehicle are in trusted hands. From the…read moreminute I arrived, it felt like white-gloved service!!! I was greeted by name, and they knew my car (year and model). We reviewed what was being done, and I was offered a beverage. Every person on staff made eye contact and spoke or waved. When work commenced, I received a text, and when they were wrapping up, I was provided with an update and recommendations. Oil change, rotated tires, all resets completed, and follow-ups on things I inquired about in 90 minutes. If you're looking for either a mechanic or in the market for a car (because they also restore and sell excellent vehicles), this is the place for you!!! Let them know I sent you!

They sold us a 2017 kia sorento years ago, we paid extra to have the 10 year 100,000 mile warranty…read more I asked them to send me a copy in person and over phone but they never did. when it came time to use that warranty we found out that they lied to our faces, it was a 4 year warranty that didn't cover anything, they stopped returning my calls and my Kia with only 60k miles needs a new engine that no one wants to be responsible for. Never again.

I just got my new Atlas from this Ken Ganley location. I was working with a couple VW dealerships…read moreto figure out who could get me the best deal. One deal fell through and Ganley had been persistent, but not annoying. I wasnt going to use them, as they didn't have the color I wanted. But I decided to see what they had and I'm glad I did because I LOVED the color they had. (Online the stick photo of Pure Gray is not the same as it is in person). I ended up working with Greg and Nick. They were able to work a deal that I felt was reasonable. No shady sales tactics, just straight forward numbers and responses. I did most of our deal via email and text, which took a lot of pressure off. They took my trade for under what I wanted but not by much. I'm just glad I didn't have to deal with it. Closing on my loan was easy and they didn't sell me anything extra that I didn't want. I'm glad for that. Overall easy transaction and I am so glad I upgraded my vehicle. My Atlas is beautiful and had all the features I want and some I don't need.