Went in to get my boyfriend an anniversary gift knowing that he likes this store but was less than impressed with the service when I went. I walked in right after getting off work on Tuesday and was greeted with a standard "Hey, how's it going?" And the clerk walked behind the register to change the music. I looked around to take everything in and went to find him for some advice. I asked if they had any wallets besides the one in the window and he just said they had other coin purses. I replied, "My boyfriend mention liking this store in general..." Then he cut me off and said "Well it must have been along time ago or he's wrong, we haven't had wallets in a long time. You might want to try the store across the street." Why was his first assumption I'm wrong? By that interaction alone I felt it necessary for me and my wallet to walk out of the store. I went to a few other places and lucky for them didn't find anything I liked so I went back to get the Bill Murray pillow I saw. It was $49. He rings me up and tells me if I want a receipt I will have to give my email because they do not have paper there. I then ask if they have any gift wrapping and again, no, they do not have paper there. I understand why you would want to cut down on paper for costs or, hell, maybe to help the environment and cut down on waste, but as someone who paid a good $50 on a pillow for a gift, please please have at least a recyclable gift wrapping option available. It would have made the gift seem a little more special if he saw a box or bag with his favorite store on it before even opening it.
-Had the clerk been more concerned with what I was looking for or my needs more than the record he had in his hand I would have probably bought a couple of shirts, that pillow and a card. There was literally no one in the store. I am a woman in a mostly men's clothing store, I need and expect help; it wouldn't have even been a hard sell. That interaction alone tells me that either the employees do not get compensated enough to care about everyone that walks in the door OR this man simply did not care about his job.
-Carry some gift wrapping please. I would gladly pay the extra couple of dollars for the costs or service fee. Believe me, I understand not everyone should need it but for those who do it makes a difference to have that logo stamped on the box/bag before they even open it. I may not favor this store but he does which is why I was there in the first place.
-One great thing I can say about the store is that it looked great, displays were nice, everything was clean and tidy.
FYI: This wasn't supposed to be such a lengthy review but upon finding no way on their website to contact the company directly, this might be the best way to let them know what happened. I know I spent too much time on this review but as someone who tries to shop locally, it really sucks when bad customer service makes it that much harder. read more