This review is long overdue! - These guys have always came through for my fleet of vehicles; as a…read moreBusiness Owner I need my vans to be up and running and not only service, and customer satisfaction is great but the are reliable. I don't have to second guess about what was done and most importantly they give me options. There is no pressure, they are professionals and they ae my consultants! If anyone asks me me where to go and why it's always Merlin's AURORA. Thank you to the entire team. *And yes I just went there today to pickup my vehicle and love HOW smooth it is to drive!**

My husband took our car in for a simple oil change. We didn't get our car back when we should have,…read moreso we called and asked what was going on. They said they had taken it out for a test drive to see if they could figure out a noise the car was making. Another hour and a half later, close to closing time, they called to tell us that while driving our car the 20 or so feet from their work bay to a parking spot, our car's ENGINE HAD SEIZED UP AND WAS NON-FUNCTIONAL. They tried to play it off like it wasn't their fault and said they'd "help us" by finding a used engine at a junkyard (of equal mileage, approx 77K) and installing it. Took them about a month to do so. They gave us a 6 month warranty on the "junkyard" engine and free oil changes. Needless to say, they screwed us. Our car now reads 88K miles EVERY time we check the mileage on a mechanics machine, our air conditioning was never charged on the new engine, our spark plugs are crap, and our alternator needs to be replaced. Basically, they managed to render our car useless/destroyed during a SIMPLE OIL CHANGE. Andrew, the manager, said he would "help us out"... the car is now worth nothing for a trade-in because of their BS. My husband is a nice guy who had recently been through a bypass operation, and Andrew and the owner took advantage of his being nice and not one to make a fuss. DO NOT TRUST this place, DO NOT patronize them! I don't know how they did it, but they seized up our engine and destroyed our vehicle without a real care in the world about what they had done. My husband and I BOTH FEEL USED AND ABUSED. We own the car, and now our property is basically useless for driving or a trade-in. An oil change at this Merlin might seem like a good deal, and cheaper than a dealership would charge, but it's NOT WORTH IT. If they screw up your car during a simple oil change and seize the engine, they WON'T "make it right". They'll "fix" it as cheaply as they can and leave you screwed. STAY AWAY FROM THIS MERLIN AT ALL COSTS!!!

I wanted to buy a used BMW convertible. They got me in quickly and did an extremely thorough check…read moreon the car. They found a problem and gave me an estimate on how much to fix it. I went back to the dealer and was able to negotiate a new price as well as getting the cad fixed. I LOVE the car. It's definitely worth getting a used car checked out before you buy!

Long Euroquipe customer here. Asked for next checkup & oil change for my '18 Porsche Cayman GTS…read more I'd decided to sell it to a friend from Indy. Euroquipe said I needed a water pump. $2200 later (extra for credit cards, btw), I picked up the car. It seemed OK. Then friend comes from Indianapolis to buy it. On test drive, a coolant message comes on. We go to Euroquippe. They "burp" the system and pronounce it OK...It's going to Indy the next morning. Well, there was a vacuum leak because of hose damage when they changed the pump. It cost me $2600 to diagnose the issue and replace the tiny hose. They say they'll pay $200. I'm not happy but accept. Then, they don't pay. Claim they sent to wrong address...probably did. Trust is gone. Not the same place as before.

I recently moved to the area and needed auto repair. I searched on line and chose RX Auto due to…read moreall the positive feedback on line. I'm extremely satisfied I went to them, Diego was courteous and very profesional. He explained everything I needed clearly and provided a printed detailed estimate without trying to upsell me. They have a clean, big shop , did my repairs quickly and fairly priced. I highly recommend them and will go again as needed.

Excellent work and the price were one of the best in the industry, very happy with the work done, I…read morewill be going back for sure and have recommended them to my family

Been using Glendale Auto for both personnel and business vehicles for many years. Always fitting…read moreus in to get my company vehicles on the road. Would not take my vehicles any where else.

Great, friendly and very reasonable. Owner knows what he is doing…read more Quality service. I will definitely come back.

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

I needed a rusted screw removed from my license plate. I had contacted other places who could not…read morehelp me and it seemed like this was going to be a complicated process and cost more than I had anticipated. I called to see if they could help me and if they were open on a Saturday and he said come on over. I parked my car. The screw was removed within five minutes and there was no charge. They could not have been any nicer and truly made my day!

Worst experience ever! I was told the car would be ready in approximately 2 weeks. I dropped the…read morecar off in October and it was returned late December. At one point when Jaime said the car was finished, we drove out there and found missing parts, dead battery, flat tire and a broken side mirror from them backing the car out of the garage. It took another three weeks to repair. We were promised, due to the extended stay at their shop, a rental reimbursement would be given to us. I will never see the $1800 they owe me. I would have never kept the rental that long if it wasn't for their "promise." Jaime will find every excuse on why your car is not completed. He will not answer his phone nor be at the shop. We went to the shop daily for three weeks to at least see the car since they would not answer their phones. They had the door locked with a ring doorbell. We could hear them working but would never answer the door or their phones. They did not fix things the insurance company said to do but i wanted my car off their lot and back in my possession.

The owner Enzo is what makes this a business you need to go to when you need your auto maintained…read more He bent over backwards to insure a difficult issue was handled well. My family has been coming here for 25+ years. He and his crew make your experience the best. Thanks for taking care of my family!

I am pleased with this place and a special thank you to Fernando who was pleasant and professional…read morethroughout. I had a tune-up performed in February at a different mechanic with no noticeable difference. I drove my car from Mike's and it drove better than when I bought it. I thought the price was reasonable.

I feel bad writing this updated review because I have mixed feelings about PW Auto Clinic. (Know…read morethat many of the reviews here are for the previous business at this location - The Car Clinic). The steering wheel power telescoping feature on my 2013 Ford F150 failed. I took it to PW Auto Clinic and when I explained the problem in plain English what the problem was, the mechanic simply couldn't understand what I was talking about. I explained the problem repeatedly but he didn't understand what I was saying even though it was simply that the power steering wheel would not telescope. Even so, I got an estimate for $1,300. (Plus $150 for the diagnosis for a total of #1,450.00) I contacted the manager and he said to bring it back in so he could check it out himself. I had informed him that I found out that the mechanism can jam and sent him a link to a video that described how to fix the jam. He then sent me a video clip of him loosening a nut to free up the jam but it was clearly the wrong nut - the one for the tilt feature which works perfectly, not the telescoping feature. But he thought that the telescoping motor was burned out and needed to be replaced because it pulled a lot of amperage. But pulling high amperage can also mean that it's just jammed. I pointed that out to him but he never responded. By then, I had lost confidence in PG Auto Clinic So I took the truck to BSG Automotive in Yorkville. We went out to breakfast while they looked at the truck. I returned within an hour and my truck was in the parking lot already and the diagnosis was completed. In less than an hour, they did the following: They removed the telescoping motor and tested it. It was hot. So they put it in a freezer to cool it down but when they bench tested it, it heated up again and the bi-metallic circuit protector tripped so they knew the motor was, indeed, bad. But if PW Auto Clinic just replaced it would have burned out again because the root of the problem was that the mechanism was jammed. BSG then (all in less than one hour) removed the entire mechanism, freed it up so it's working perfectly again and re-installed it and the bad motor temporarily and ordered a new motor. The total parts and labor cost is $700 not including the $100 diagnosis fee. Bottom line: Diagnosis was $50 less than PW Auto Clinic and the repair cost $600 less. On top of that, PW Auto Clinic misdiagnosed the problem and, again, if they had just replaced the motor, it would have burned out again because the root cause was the jammed mechanism that I suggested was the root cause of the motor failure. BSG did a full and detailed diagnosis in less than one hour and fixed the root cause of the problem. When the manager sent me the video of him working the wrong nut, I texted him to let him know it was the wrong nut. He didn't reply at all. I didn't like that and it felt like he was giving me the proverbial finger. That's when I decided to take the truck somewhere else and I'm glad I did. BSG was incredibly fast and thorough, they found the root cause of the problem and they are charging much less for the job. I used to recommend the Car Clinic to everyone but I can't confidently do that now since it's PW Auto Clinic based on my experience with them. (Again, keep in mind that some of the Yelp reviews for PW Auto Clinic are for The Car Clinic previously at the same location.) On the other hand, everyone I talked to at PW Auto Clinic was very nice. Too bad the mechanic couldn't understand the problem. Too bad they misdiagnosed the problem and too bad they charged me 50% more for the a misdiagnosis and would have charged me $600 more to replace the motor which probably would have burned out again because they didn't find the jammed mechanism while BSG found it immediately and fixed it during the diagnosis. I'm saving $650.00 total by having BSG do the repair (correctly) rather than PW Auto Clinic. It's also too bad because PW Auto Clinic is right down the road from me and it would be great to have a competent auto repair place so close by. In fairness, PW Auto Clinic might do fine work for other types of repairs but they failed with this one and they were going to charge much more for the repair than BSG is charging me to fix the problem correctly. That price difference alone tells me to look elsewhere in the future.

Had a couple of issues with my car and had to bring it in wondering what was wrong. Trent one of…read moretheir key technicians looked it over and fixed everything wrong with my car. It's not easy trying to find a great mechanic but it's also not easy to find have great customer service to go along with it. I strongly recommend PW Auto Clinic for your car needs because they are know what their doing, but have great customer service.