Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

These guys are awesome. Great price , quality work and they back up their work. Highly recommended!read more

Had my brakes fixed here recently. They were able to get me in the same day I called, fixed it…read morequickly, and charged me a very fair price. Max was super helpful and kind, definitely recommend the place and will be going back for future repairs.

I needed a rusted screw removed from my license plate. I had contacted other places who could not…read morehelp me and it seemed like this was going to be a complicated process and cost more than I had anticipated. I called to see if they could help me and if they were open on a Saturday and he said come on over. I parked my car. The screw was removed within five minutes and there was no charge. They could not have been any nicer and truly made my day!

Worst experience ever! I was told the car would be ready in approximately 2 weeks. I dropped the…read morecar off in October and it was returned late December. At one point when Jaime said the car was finished, we drove out there and found missing parts, dead battery, flat tire and a broken side mirror from them backing the car out of the garage. It took another three weeks to repair. We were promised, due to the extended stay at their shop, a rental reimbursement would be given to us. I will never see the $1800 they owe me. I would have never kept the rental that long if it wasn't for their "promise." Jaime will find every excuse on why your car is not completed. He will not answer his phone nor be at the shop. We went to the shop daily for three weeks to at least see the car since they would not answer their phones. They had the door locked with a ring doorbell. We could hear them working but would never answer the door or their phones. They did not fix things the insurance company said to do but i wanted my car off their lot and back in my possession.

Magnum Car Rental service is Amazing !! Great Customer service, reliable car, friendly,…read moreprofessional, & the Mechanic was Awesome any questions you may have he's very knowledgeable & will answer any questions 10/10 Great Service I'll definitely be back when I'm in town & I'll recommend this company to my family & friends as well !!

Fast response and great to work with! I would highly recommend them if you are in need of their…read moreservices!

2 years ago I had to have my car towed and they recommended this shop. I have since been back…read moreseveral times to fix up my older car. George is honest and affordable and is a rare find in this business. I will never go to anyone else and have recommended several friends to his shop. I can't say enough good things about Charley's!

Ordered tires from Simple tire.com and had them shipped to Charley's as it was the best priced…read moreoption. The entire job was paid for through simple tire. My only responsibility was to show up at the appointment and drop off the car. I did just that. When I arrived to pick the car up, the overweight gentleman at the counter told me they were going to stuff my used tires in my car if I didn't give them $15 for disposing them. DON'T use Charley's unless you're ready for a last minute shake down. No Thank you!

This review is long overdue! - These guys have always came through for my fleet of vehicles; as a…read moreBusiness Owner I need my vans to be up and running and not only service, and customer satisfaction is great but the are reliable. I don't have to second guess about what was done and most importantly they give me options. There is no pressure, they are professionals and they ae my consultants! If anyone asks me me where to go and why it's always Merlin's AURORA. Thank you to the entire team. *And yes I just went there today to pickup my vehicle and love HOW smooth it is to drive!**

My husband took our car in for a simple oil change. We didn't get our car back when we should have,…read moreso we called and asked what was going on. They said they had taken it out for a test drive to see if they could figure out a noise the car was making. Another hour and a half later, close to closing time, they called to tell us that while driving our car the 20 or so feet from their work bay to a parking spot, our car's ENGINE HAD SEIZED UP AND WAS NON-FUNCTIONAL. They tried to play it off like it wasn't their fault and said they'd "help us" by finding a used engine at a junkyard (of equal mileage, approx 77K) and installing it. Took them about a month to do so. They gave us a 6 month warranty on the "junkyard" engine and free oil changes. Needless to say, they screwed us. Our car now reads 88K miles EVERY time we check the mileage on a mechanics machine, our air conditioning was never charged on the new engine, our spark plugs are crap, and our alternator needs to be replaced. Basically, they managed to render our car useless/destroyed during a SIMPLE OIL CHANGE. Andrew, the manager, said he would "help us out"... the car is now worth nothing for a trade-in because of their BS. My husband is a nice guy who had recently been through a bypass operation, and Andrew and the owner took advantage of his being nice and not one to make a fuss. DO NOT TRUST this place, DO NOT patronize them! I don't know how they did it, but they seized up our engine and destroyed our vehicle without a real care in the world about what they had done. My husband and I BOTH FEEL USED AND ABUSED. We own the car, and now our property is basically useless for driving or a trade-in. An oil change at this Merlin might seem like a good deal, and cheaper than a dealership would charge, but it's NOT WORTH IT. If they screw up your car during a simple oil change and seize the engine, they WON'T "make it right". They'll "fix" it as cheaply as they can and leave you screwed. STAY AWAY FROM THIS MERLIN AT ALL COSTS!!!

Needed a new starter and he came out quickly to replace it. He charged less than the other quote…read morethat I received and got me back on the road quickly. I'd use him again. In fact he's repairing something else tomorrow for me as well. Professional, quick, and has great pricing. Highly recommended. Also to be noted that he saved me a tow fee, Uber fees, and waiting for a shop to repair the next day as it was already after 2:00pm when we made contact.

Great at home service that came with great customer service. Ralph was very honest about the…read moremaintenance I needed. Compared to auto shops they were going to charge me a lot more. I was happy with the reasonable pricing of the work. Ralph explained everything that was wrong with my car in great detail. He told me what I really needed done to get my car up to date.

Very disappointing experience with my Tesla Model Y. I specifically brought the vehicle in for a…read morecontrol arm noise coming from the driver side and clearly explained that upon arrival. The shop diagnosed and recommended replacement of both the driver and passenger lower control arms. I ultimately approved repair of only the side making noise for approximately $697 (versus the $1,394 they recommended for both sides). What bothered me most was that after the repair was completed, the technician test drove the vehicle, yet nobody informed me before making payment that the exact same noise was still present. I personally discovered it myself within less than 10 feet of driving out of the shop and immediately returned. The lack of communication regarding the unresolved issue felt very misleading and frustrating. Instead of taking ownership of the failed diagnosis or communication issue, the owner Elvis became defensive and stated the reason the noise remained was because I was "too cheap" to do all the work (both side, $1,397). He also suggested I should have replaced the upper control arm as well, despite the fact that they never diagnosed or recommended prior to the repair. I ultimately took the vehicle to the Tesla dealership, where the upper control arm issue was addressed at a significantly lower cost. While the lower control arms may have shown signs of wear, replacing worn parts that are not actually causing the customer's complaint makes little sense from a diagnostic standpoint. Based on my experience, the process felt more like guesswork than properly isolating the actual issue. Customer service was ultimately arrogant and unprofessional. Based on my experience, I would be very cautious bringing a Tesla here.

If I could give more than 5 stars, I would. KCC Auto and Elvis are the gold standard of what an…read moreauto shop should be--honest, knowledgeable, detail-oriented, and deeply experienced, especially with luxury brands like Porsche. After being let down time and time again by the dealership, I finally found a team I can trust. Elvis didn't just save me a huge amount of money--he saved me the typical headaches that come with Porsche service. I even stayed nearby for three days while they worked on my $100K vehicle because I knew it was in the right hands. This shop is a rare find. If you care about quality, professionalism, and people who truly know what they're doing, KCC Auto is it.