10 FEET BELOW HORRIBLE CUSTOMER SERVICE. I have an older electric scooter. It stopped running. Changed the batteries and it didn't work. I took it up to trinity scooters. The older man with dreds stated that they could fix it. He required a 100$ deposit. He gave me a receipt and said they would give me a call when they take a look at it. 2 weeks went by and no call. I went up there to check on it and he said I called you. I explained I didn't receive a missed call. He said the part it needed was hard to find but they will get it. A few months went by and he told me his mechanic was sick and in the hospital. I fell for the bullshit. I waited for a call back. The call never came. I went back up to the shop and was very upset. My scooter was not ready. In fact it was in the back in a corner disassembled. The same place it was after my 2nd visit. He told me his mechanic would be there in a hour. I waited. When the mechanic came I had a serious discussion with him. He stated he had just started working there and he did not take it apart. He started putting it back together but didn't have the parts or screws that were taken off of it. He said he didn't have a clue where the previous mechanic put them. He apologized and did his best to put it back together. Every time I went to the shop I took a picture of my scooter to see if anything changed. I took my scooter and had a word with the owner who had no remorse or apology for his actions. If he would have told me we can't fix your scooter because we can't find the part after the 2nd visit , I would have gladly accepted that. But he used deception and bullshit. This was Beyond horrible customer service. Deceiving rip-off artist. I wish I would have looked at the reviews. I'll take the hit on this one. Shame on me. Also I didn't get my 100$ deposit back. I don't know how this shop is still doing business. Very disappointed. I wanted rate this business with NO stars but it would not let me. I wish it was a negative star button because thats what it truly deserves. read more

First time coming here, it was okay. I came back here with a problem about my scooter, terrible customer service. The guy with the dreads is very rude, talking to me and his employees in an aggressive inpatient demeanor, very unprofessional not only to his customers but also his employees. Not even coming to welcome you as you step in, expects to meet him at the desk. As the owner, manager, or in charge, your duty is to welcome your customers not expect to come to you. Not to mention unclear communication when discussing about prices, tires, etc. terrible! Never in my life have i had this type of attitude or bad experience ever. Dont come here. read more

Horrible experience here. Please do not do business with these people. They sold me a Tesla and lied about its condition and features. I went back to confront them about it and they continued to lie and gaslight me about the deal that we made. Very unprofessional. Do yourself a favor and don't do business with them. read more

Horrible customers service, businesses hours are unpredictable They charge $100 just to diagnose, then subtracting it from total, but it they can't fix it, you get nothing back. They do not communicate well, so I took four trips to get my electric bike back. They say they will call you but don't. If you want good customer service, don't go there. read more

Horrible service, $100 "check what's wrong fee," Never called. I called 3x to find out battery, which was another $100 and $179 for battery... but I can sell you one for $250???? Come on. God bless. read more

This place is garbage, inexperienced people working on your bike, looks like the people he has working is straight off the street. I do condone him for giving people a chance, but don't screw customers with half as work. They put old parts on my bike and didn't think I knew. The owner charges a fee just to look at your bike, and the money doesn't go to the bill. You can asked him about the same item and he will give you three different prices. read more

TEMU SELLS BETTER SH!T THEN THIS PLACE. Save your time and money. I purchased 3 quads as a Christmas gift , every other week I'm finding myself back in the shop. They don't repair anything right/ correctly. Can't even ride them on flat service without them falling apart. They except me to ride my sh!t on f**ken clouds or what! Smfh ! DON'T SHOP HERE. read more

I wish I would have read the reviews. I dropped my daughter's electric bike off with some upgraded parts (controller, ignition, and throttle) to be installed, which the owner assured me "if it's anything to do with electric bikes, we can do it." The owner had me pay $150 for the work. I called a few days later to check in and the owner said they put "the front brake on and the other stuff." I told him I never asked for a front brake and then asked if he'd installed the parts I brought in. He was confused, had to look for the parts, then assured me it'd be done later that day. I called the next day, he again said they installed the front brake "and other stuff" and was ready to pick up so I again said I never asked for a front brake and then asked about the controller, etc to which he again seemed oblivious. Repeat this daily calling for the next few days and he finally said they couldn't figure it out so come get the bike. I show up the next day and the bike is totally torn apart and not ready for pick up. The owner, who's an overweight roughly 70+ year old 6ft male became very loud and condescending. When I tried to explain my side, he'd move closer and get louder talking over me. It's clear that he he'd spent his prime using intimidation, but now is laughable if it weren't aggravating. He started to get mouthy with my wife and even said I'm "not getting sh*t!" Guy's a real piece of work. I had to return the next day to pick up the bike, with a poorly functioning front brake I never asked for, none of the parts installed, but all out of their packaging, and bike put back together poorly missing some hardware while the owner told me to "have a blessed day." Save yourself the stress and go somewhere else. There's more to the disdain they openly treated us with, but I'm trying to keep it short. I'll never return. He apparently needs the $150 more than me and is happy to burn bridges for it. read more

This shop is bull shit your tube will last you week if that this shop sucks don't waste your money here

Whatch this nigga with the dreads the workers are cool but g with the dreads watch him. Told me I had a tear in my tube can't find it even after pumping it with air explain to me how I go in there for air in my tire and I trying to charge me 45 for it first off u did shot with out consulting me and telling me the price and turn around and say u gotta take care of ur 7 kids that got nun to do with me and u being shifty so no u did not get the 45 and I shouldt have gave u the 35 for a innertube what inner tube cost $20 when I can get two for $10 anywhere else I had a back up one at home but he change it and my wheel so now I have a different front wheel so I paid that funky like 35 and all the homies that was bout to bring they shit in later this week imma just tell them to take they business elsewhere cuz even over the phone u be taxing niggas on prices please go anywhere but here my recommendation would be the one off Tyler by the freeway read more

Trinity Scooters - Type of tire I had vs the one I left with - Motorcycle Repair Near Me - Riverside, California

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Amazing shop came to see motorcycles love it .. we had beautiful bikes.. they help us out a lot come and check out this place. Trust me.. you will love this really recommend this place. We took two bikes. read more

Trinity Scooters - Bikes - Motorcycle Repair Near Me - Riverside, California

If you are looking for an affordable 250 cc this is the place ! I have done a lot of research and saved myself thousands buying the Titan 250 EFI 6 speed . Great bike for the price. Sporty look ! Gas mileage 65+ a gallon , Led lighting, oil cooler and lightweight. Perfect for beginners or advanced riders. Also they are able to get you financed if you have a bank account. Overall I'm satisfied with it ! As for all the comments I ignored because who am I to judge ? James is a successful business man who has been in business for years from what I know of him. As for the customer service it was fine . Do the research on what you want and get it ! As for repairs I will be doing myself if any appear . read more

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this place sucks wants to charge me 30 for a flat does not fix my scooter right puts a different part in back of my scooter acting like I won't notice my tier poped again taking it back to to this same place thinking I could tru them no they did something to my back wheel up the price by 30 more dollars so it went from 20 to 50 talking about ohh things went up talking about politics like if I cared DO NOT GO TO THIS PLACE he literally has guys off the street working in his place THIS PLACE SUCKS read more

Trinity scooter is rip off I tried to get my scooter fixed from them I bought 4 months ago cause it only had 5 miles on it and he wanted to charge me to fix it , I told him when I got it home it would not run he didn't care so i took my scooter out of his place and he follow me outside and wanted to fight me and then his sons are Grandson wanted to fight me too I told him it would me the last time I ever buy something from him going to report him to the better business bureau so I left I'll take it somewhere else to get fixed don't buy from he is rip off he say he's a man of God I'll believe that when I see I I would give his business no st read more

Super friendly and welcoming ! I needed my scooter fixed before class and they told me they'd have it ready for me before my next class ! Super grateful ! read more

They had great customer service I felt like the top priority while I was being helped ! I would definitely recommend this place I got exactly what I was looking for. I can't stop recommending this place to family and friends . Appreciate you guys !! read more

Amazing staff .great deals all around blessing when you choose trinity scooters! Definitely 10/10 check them out !

I was quite pleased with my experience at Trinity scooters. The prices were affordable and the customer service was great. My son loves his new scooter and is totally shop with them again. Thanks Trinity scooters! read more

The owner seems like he does not care about the Customer all he cares about is making money so he's going to upsell you then he's going to try to sell you extra stuff that you don't need I took my scooter which has a 10 inch innertube and he said that was the wrong size so he made it seem like the inner two need to be smaller the inner tube blue two weeks later, I change the inner to myself finding out that the innertube he put in was the exact same size so he basically sold me a $20 tube for nothingthe scooter company replaced. My airtube gave me the replacement tool and gave me a $70 refund for the mistake mishaps do not go to this company they're a rip off they don't care about their customer and their disrespectful. read more

Please stay away ...James Howard is a liar and rude .. once he take yours money he doesn't care . He says he's a man of god but I think that's another way to get In your pockets .. his mechanics are barely certified to hold a wrench let alone work on your bike .. his prices are way higher and you're better off going online to Amazon to buy then buying from him .. I've made the mistake of not paying attention to reviews on this business now I am suffering . Beware read more

Intimidating Owner & Son: Classic pushy fast talking slicksters. Will change the price when he see's your worth. Offered to play back recording of quote over the phone. Owner left and had his buff son punk me into a higher payment & refused the listen to the recording. read more

They do their best to help, and are honest and straightforward. I would definitely recommend these guys to anyone who needs parts or repairs on scooters, mopeds, ATVS and ruckus bikes. Don't let these angry white folk paint a bad picture of god fearing people who are doing their best with the work load they have. Some of these reviews are so disrespectful and dishonest. read more

that place is no good they will try to rip off he install chain it no goodbroke already not even run more thanmiles. i paid $50 for labor he rip me offso i left bad negative i dont even recommand any one go buy from them or throw any toys tofix they will take parts out and mess wit read more

The owner is very rude and was giving attitude the whole time. He kept increasing prices.

If I could select no stars for this business, I would. My wife brought a scooter from here to which the scooter came scratched, didn't come with the nfc chip manual, and was bounded to someone in china. When we explained this to the owner he said come back the next day so that he could get the NFC chip, manual, and have the scooter unbounded. When we came back the next day the owner only had the NFC chip and explained to us the he gets the scooter from someone in China and that the person he got the scooter from needs some more time to unbound the scooter. We came back three days later because the scooter still was unbounded to which we were treated by the owner and some random person as if we were bothering them for asking for the scooter to be unbounded and for the manual of the scooter. We were told that we were given a deal on a $1000 scooter for only $650. We told him the scooter only cost $750 so stop lying we could just get a scooter from Best Buy or Amazon and that either the scooter can be unbounded or not and if not we want our money back. The owner explained to us that by the next day the scooter would be unbounded and if we had any trouble with the scooter to call instead of coming to the shop. The very next day the scooter still wasn't unbounded so we brought the scooter to the shop wanting our money back. Upon arrival some random mechanic working on a bike asked us what were we at the shop for to which we explained of being their to return the bike because of the bike still being bounded to someone in China we were then told rudely that we are lying and that the owner doesn't do refunds and if we wanted to speak with him we would have to wait 15 minutes because he was out. Upon the owner arriving we told him that we would just like our money back since the bike can't be unbounded. The owner explained to us he normally doesn't do refunds so he would have to charge us a 10 percent fee since the bike had been driven. My wife and I just laughed at each other and asked how is our money going to be returned. This man sitting at a crusty desk and chair pulled out his wallet started counting his money until he got to $600. This guy threw the money at us on the table after he was done counting and asked if we wanted a receipt. My wife walked away do to the disrespect of this individual to which I got the receipt and afterwards the same day brought a scooter off a Best Buy with less hassle, new without scratches unbounded to anyone, and with all of the equipment. PLEASE DON'T GO TO THIS PLACE ITS NOT WORTH IT YOU WILL BE SCAMMED. read more

Walked in and received great customer service! Selection and purchase was done with ease and no hassle. Was educated on how to treat the scooter and was told to bring it back for an oil change after a certain mileage. Highly recommend! read more

Trinity scooters sucks they do not know what they are doing they charge me 256 dollars and they forgot to put my air filter on and my scooter still does not work people do not go to them they suck and they are morons read more

This owner swindle your money. Promise of repair but doesn't do the job. Adds extra charges extra and lies about warranty of work.

Do not go to this place. Owner will get as much money out of you. Stubborn that his parts are new but gave me 2 broken items. He says he knows about bikes but he didn't want to even fix mine and also gave me wrong parts. read more

The shop owner is a con artist. I went in to get a kill switch for my motorcycle. He doesn't accept card so I had to go across the street to the ATM. When I came back I had questions about the part and he had no idea how to put it on. I told him I wasn't going to purchase the part. He then told me that there are no refunds. He was frustrated and told me that since he went to the back to get the part then I need to pay him. I told him I wasn't paying because I never handed him the money or even touched his part. He constantly told me that I needed to pay him. NEVER GO HERE!!!!!!!!! Look up your parts on eBay they're half then what they are in his shop. read more

I want to buy chains I was asking the owner some questions he was given me the hustle around did not know exactly what he was talking about. When I took him a piece of change that I needed his prices were going up he wanted to charge me $15 just for a MasterLink. Maybe because I was not dress like a homeless person hanging out at his shop . I will never recommend the shop to anybody stay away, also the creepy kids that hang out inside the shop read more

Called asked if they had a scooter I was looking for my son guy gave me a huge attitude told me he's not playing games said he could order it after looking at all the other reviews I definitely am not taking my $2000 down to that shop very unprofessional guess he best stick to unclogging weed eaters he won't be getting any of my business or my friends with that attitude read more

Very rude person horrible customer service and used a lot of vulgarity when speaking will not do business with them

I purchased a bike from this place that came with a warranty, after having the bike for less than a month a mechanical problem came up and when I took it in to them they insisted that "I was jumping the bike and riding it too hard." They also would change reasons on why the bike was acting up and were not clear. When I brought it in to them the motor still turned on and ran and after them telling me the bike is trash and offering me 200 dollars off a brand new bike that was $800 even though my warranty should have covered it. I took my bike back just for the motor to not turn on and leaking oil. So the bike was put in a worse condition than when I brought it in to be fixed. When I tried to reach out to them and tell them this they hurried me off the phone and said they would call me back and never did. read more

Great customer service. I went in with a scooter I had bought off Craigslist, and they did a full check on it and got it all ready to go for me very quickly. Their prices were reasonable too. Will definitely do business with them again. read more

I had such a great experience the first time I came in to have my husbands motorcycle fixed & they did such a great job that I later came back in & bought myself a moped!!! I have recommended them to all of my friends and family who have also had great experiences!!!! My husband and I just recently ordered a quad from Trinity scooters for our son and we are looking forward to surprising him for his birthday!!! A big thanks from our family to James and all of his hard-working employees for providing us with such amazing service for our all of our motor needs!!!! read more

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DO NOT DO ANY SERVICE HERE. All the people here are scammers, they are not your friends and are doing everything they can to squeeze as much money out of you. Brought in an item for battery repair and they said the battery was $400 to replace but after telling them thats wrong they backpedaled with a bullshit excuse to explain why he said $400 to give the right price. Then proceeded to say it would take an hour to see whats wrong. After 28 hours and several calls asking for an update, they said I should of gone with an express service for faster repair (keep in mind that they had not mentioned this nor had they even taken a look at the scooter at all). Told them they never mentioned it and that I would come by to pick up the scooter and $85 i put down as down payment and for a diagnostic (which they hadn't done). Argued over the phone for a while about the $85 until they gave it up eventually since they hadn't done anything. read more

Went in to get a normal tune up and a belt for my scooter a normally easy and quick job to do. The same day I took the scooter I get a call letting me know the scooter is ready. When I get to the shop I notice the scooter is taken apart (not ready) the owner let's me know that the belt is unavailable and they can get it in no time, after 2 hours I decide to go home scooter less due to the time. Three days later I get a call and go pick up my scooter when I get there I try it out and the scooter is yet again not ready the belt had not arrived so I go on my way and wait another four days. I return to pick my scooter up after a week of it being at this shop and when I go to turn the scooter on it has troubles starting up and staying on I let the owner know and he starts getting defensive saying my 2009 scooter is old and that it happens. Though I agree it does happen it wasn't the way it was until they touched it. I let him know I payed for a tune up and that if there was a problem it should be included in the tune up and after telling him this three times he say "oh you payed for a tune up,? Okay we will fix it right up. Two days later I go to pick it up and still The same problem, found out the owner teaches people in need of a job (good action) but let's them handle things they are new to doing (BAD) I decided to go to riverside scooters there mike and his employees and legit and organized. Beware Don't go to the trinity shop!!!! read more

Just don't go here! I brought my beach cruiser here to have an 80 cc motor installed, which they insisted was what they do for a living. I wrongfully trusted this shop to do what they told me they would. They said 3 days it took 4 weeks! Tons of excuses during the waiting time with lots of attitude as to why I came in every 5 days to ask about it. Bike came apart on the first ride! rear sprocket, THE WELDS!!! Poorly installed, half ass paint work. I am crushed! I hate that I went here! read more

I brought in my Yamaha 1990 Scooter to have them figure out why it conned out during mid ride. They immediately figured out it was the carborator. I had them do a tuneup and oil change. The owner quoted me two prices for the carborator. Rebuild is $100 and new is $179. The tuneup was $79 and the labor was 1 hour they said they only charged for. I opted for the rebuild so I paid $20 down, and the remaining balance of $159. I tested the ride before paying. The bike started and I revved it and took a test drive. It initially didn't have the power (thinking it was just fuel line just feeding in). The bike did go what appeared to be normal. At the end of the ride, I did notice the bike throttle was still open and pushing the bike forward. I now think the valve or something is left open and the rebuild failed. The one star I give have to do with the concern over the result of this failure. I am still waiting on this "Godly man" who is supposed to run fair business. He was not in this Friday 3/11 but a call was put in to him and he requested the Yamaha Riva part for $300!. I pulled up Ebay Motors in less than a minute for the same factory part as $85/shipping for $15. He doubled his original quote!. So now I will see if he will earn back some of the rating stars and make the rebuild one work or not. If not, then I will update this progress. May have to go through small claims to get my money back. Odometer reading have not even moved a mile so I like to see what he said I did with my bike to wreck it or say what fault I made. read more