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    Malcolm Smith MotorSports

    Malcolm Smith MotorSports

    3.4
    (460 reviews)

    I want to specifically recognize Brian and the technicians who worked on our Can-Am. After a…read moredifficult situation with the machine, Brian stepped in, took ownership of the issue, and made sure everything was handled properly. He was professional, responsive, and kept us informed throughout the entire process. The Can-Am ultimately received a complete engine and turbo replacement, and the technicians did an excellent job with the repair. The machine is running great, and the quality of the work has given us confidence in taking it back out on the trails. Brian followed through on everything he said he would do and made sure the situation was resolved the right way. Thank you to Brian and the technicians who worked on the machine for standing behind the repair and getting our Can-Am back in top condition.

    The location has a variety of motor sports necessities and vehicles…read more Areas of kudos: 1. The Parts personnel are nice and helpful. I was able to find my items fast and a a good price. 2. The front counter personnel was friendly, prompt and has a service with a smile. Area of recommendations for improvements: 1. Customer service (internal and external): I witnessed multiple times in 15 minutes of the service personnel speaking ill of Parts personnel (input of information on an account, credit to a certain personnel for the purchase). Also when wanting to pay, the whole going to the counter to pick out parts and then to the front for payment then back to the counter to receive your parts is so inconvenient. The Services personnel are condensing and short with customers. When asking a questions it feels like you are being reprimanded. 2. Price tags: cost of items was a guessing game.

    Trinity Scooters

    Trinity Scooters

    2.0
    (43 reviews)

    10 FEET BELOW HORRIBLE CUSTOMER SERVICE. I have an older electric scooter. It stopped running…read more Changed the batteries and it didn't work. I took it up to trinity scooters. The older man with dreds stated that they could fix it. He required a 100$ deposit. He gave me a receipt and said they would give me a call when they take a look at it. 2 weeks went by and no call. I went up there to check on it and he said I called you. I explained I didn't receive a missed call. He said the part it needed was hard to find but they will get it. A few months went by and he told me his mechanic was sick and in the hospital. I fell for the bullshit. I waited for a call back. The call never came. I went back up to the shop and was very upset. My scooter was not ready. In fact it was in the back in a corner disassembled. The same place it was after my 2nd visit. He told me his mechanic would be there in a hour. I waited. When the mechanic came I had a serious discussion with him. He stated he had just started working there and he did not take it apart. He started putting it back together but didn't have the parts or screws that were taken off of it. He said he didn't have a clue where the previous mechanic put them. He apologized and did his best to put it back together. Every time I went to the shop I took a picture of my scooter to see if anything changed. I took my scooter and had a word with the owner who had no remorse or apology for his actions. If he would have told me we can't fix your scooter because we can't find the part after the 2nd visit , I would have gladly accepted that. But he used deception and bullshit. This was Beyond horrible customer service. Deceiving rip-off artist. I wish I would have looked at the reviews. I'll take the hit on this one. Shame on me. Also I didn't get my 100$ deposit back. I don't know how this shop is still doing business. Very disappointed. I wanted rate this business with NO stars but it would not let me. I wish it was a negative star button because thats what it truly deserves.

    Horrible customers service, businesses hours are unpredictable They charge $100 just to diagnose,…read morethen subtracting it from total, but it they can't fix it, you get nothing back. They do not communicate well, so I took four trips to get my electric bike back. They say they will call you but don't. If you want good customer service, don't go there.

    Supersportz - motorcycledealers - Updated June 2026

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