I made an appointment for a trim and color at Tribute for two Sundays ago. Upon sitting down in the salon chair, the stylist and I decided my color didn't need to be touched up. I did ask her to tone out some of the brassiness in it (I had a balayage at the time and it was turning more golden than I like). The stylist applied a gloss on my hair that was bright pink, and clearly stated "don't worry, it won't dye your hair pink!".....once she rinsed it out, my hair was in fact pink. The gloss had dyed the caramel part of my balayage pink. Before I was able to see that it was pink, the stylist then toned it and turned parts of it literally silver. When I sat back down in the chair, I realized my balayage wasn't blonde but didn't realize the extent of the color until she blow dried my hair. Instead of owning up to her mistake, the stylist assured me that it was because of the lighting in her chair, and took me to the front of the salon for a better look.....it was most definitely still pink, even in the "better" lighting in the front of the salon. The stylist didn't exactly know why the gloss dyed my hair pink, and she also didn't know how to get it out of my hair. After scrubbing it in the shampoo bowl, she then told me to go home and wash it twice, and if the pink was still in my hair after washing it I could come back to her and she would "try" to fix it.
Now, onto the cut: I had specifically told the stylist I just wanted a trim, and told her I did not want a blunt haircut. She cut my hair into an "I want to speak to a manager" haircut. It was very blunt, very uneven, and very very very short.
I was then charged for a toner and gloss, even though my hair looked absolutely horrendous. I personally did not think I should've been charged at all, and when I brought that up to the manager of Tribute, she said she wasn't able to offer me a refund.
I had engagement photos scheduled for last Monday, which I had to end up rescheduling because of my horrible hair, and I then ended up having to take time out of my weeknight to go back to Tribute to have someone else correct the hot mess of color that was on my head. The stylist who fixed my hair did an amazing job, was kind, and didn't charge me, but that doesn't make up for the hours wasted and money spent on the horrible color and cut that caused me to take extra time out of my week in the first place. The original stylist promised to be there for the whole process to answer any questions but up and left 10 minutes in to a two hour long appointment.
I absolutely do not recommend Tribute. The manager is rude and did not seem to care that my hair was royally fucked up. If you're going to pay these prices, you should at least be able to trust that you won't come home in literal tears about the state of your hair. read more