I'm very disappointed in my last interaction with this place. I had an appointment scheduled for…read moreSaturday. Found out Thursday night that my cousin died and the funeral was Saturday so had to cancel. I called Friday morning and got no answer and no option to leave a message. I had to go into work and in my work setting I cannot have my phone and have no access to one. At lunch I went out to my car and called to cancel and was told I'd have to pay the cancelation fee of 25%. I explained the situation and the lady who answered the phone showed no sympathy or empathy and repeated it was policy. My appointment was to be at 9am Saturday. Found out about funeral at 8pm Thursday. Called Friday at 7am before walking into work and can't leave a message. Called around 11:30 when I took lunch. I even offered proof, which I shouldn't have to do. Now I get a lot of people screw companies over and why they gave this policy, however, in some situations it's beyond our control and they need to show grace. I will no longer give them my business.

I've had mostly positive experiences and great results from this salon! I determined it was worth…read morethe extra money. Then I had one bad experience where my highlights looked basically the same as when I walked in the door. The stylist did a "shadow root" but it did not blend at all and I suspect she forgot until last minute because she rushed through it. I was mostly upset due to the cost based on the results of my hair. I emailed the owner who responded right away even on a holiday... and i sent pics...but her suggestion was for me to schedule another appointment with her (the owner). she had no openings that worked for me due to the holidays and I really didn't have more money to spend on my hair so i had to live with it. I do recommend scheduling with an experienced stylist there, though - I am just a bit gun shy now and found a more affordable place.

Abby cut and colored my hair. She did such a great job! I noticed that when she cut the back of my…read morehair she sat down at eye level. She didn't have her phone going, and she wasn't chatting with people. She gave me 100% of her attention. I felt so great when I walked out. The salon is busy. There's a lot going on but if the stylists all have that same laser focus on their customers this is an excellent quality.

I tried to call and get information on a Formaldyhyde free Brazilian blowout the girl on the phone…read moretold me they don't do it but when I went to their website, it says they do offer it so I texted Back and she said she would check and get back to me but never did so I called the next day only to be told They needed to book a consult before they could book an appointment not a problem, but I said so that I don't have to take off two days of work and two separate days could you book the consult and the appointment right after they refused. I've had this procedure many times before ..I know it can be done on my hair and it takes 2 1/2 to 3 hours. Evidently they don't need the business that badly very poor customer service.

Lena is the best! You won't be disappointed with anybody working here. Thankful I found this salon!read more

I have been a client of Posh and Laura for over 15 years! I have received endless compliments on my…read moreblond highlights and my many hairstyles over the years. I've also had a chance to see Laura work closely with many of the current stylist and you know consistency and quality are paramount for the team. They offer premier products and have a beautiful and welcoming space!

First time coming here. AND honestly BEST EXPERIENCE EVER!!!…read more ASK FOR TOREY to do your hair and u might snag a Free Haircut with Any Color during her Special!! Also ask for Jessica for a supreme Highlight. TOREY was amazing, made me feel right at home and comfortable even though my Hair was a HOT MESS for her to fix! It had been over a year since I've seen anyone, and I had a bad stylist before mess it up. So I was a bit scared. So Happy I came to this place!! HIGHLY RECOMMEND!!

Wow!!! Had a very wonderful experience at Gia's Salon today! First of all, the salon is super cute…read more(and plays great music!). It's a very relaxing and friendly environment. As for my stylist, Karmen, I told her what I wanted with my color and my cut, and she delivered beautifully! I couldn't have asked for a better experience today! Thank you, Karmen!!!

Love Mandy! She is super friendly and ALWAYS aces my hair. Definitely a Go-To Salon. I never leave…read moredisappointed and it always looks phenomenal.

This is the only hair salon that I go to the original owners Kathy and paul were my original…read morestylist for 40 years I should say 40 years ago now Denise owns it and she has made it an Aveda salon and I love her she does an amazing job on my hair she's honest and forward I will be going back in December for my Christmas haircut and color

My new salon forever. My color looks amazing from going dark to blonde. Its still soft not dead. My…read morehairstylist Danielle was friendly, knowledgable, very comfortable to be in her chair.

Fantastic! Nadia squeezed me in last minute before my 2 week trip to the tropics between Christmas…read moreand New Years. I've been trying to find a salon for getting pedicures that won't lift my nails or the polish won't peel off within a few days. Finally! Nadia was meticulous in my pedicure and so very nice, so was the rest of the staff. The salon was very neat and clean, very comfy with stylish chairs to sit in during the pedicure. I highly recommend this salon!

I have really bad luck at hair salons for some reason…read more First visit - the stylist asked if she could trim my hair a tiny amount (like 1/4") and I said yes. She took more like 3" off the back. By the time I saw how much she finished trimming. Admittedly, it felt a lot healthier but don't tell a client you're only going to do a LIGHT TRIM, then take at least 3" off. I asked my husband how much was removed from the length when I got home and he said about 3". It's not just me who could tell it wasn't just a "trim". It was definitely a cut. The quality of her cut was very good, and she did what she called "invisible layers" which also turned out, well, invisible! I couldn't tell where they layers were but she said she did them. I have no reason to not believe she did. The blowout was a horrendous style but nobody has ever been able to style myhair. This was no different. My bangs were in my eyes no matter how hard I tried pushing them aside so they'd stop poking me in the eye-balls. My husband laughed when I walked through the door. He said, "what the h*** is that?!" We've been married over 30 years so he can say what he's thinking and I don't get upset. I thought the same thing about the blowout. It was absolutely hideous but the price was reasonable for all the work she did and I loved the owner and listening to her talking with her client, so I thought I'd give them another shot and scheduled another appointment. I'm very forgiving. It's my nature. Second visit - I resigned myself to forgetting about the length issue since pretty much every salon I've ever allowed to TRIM my hair, actually cut much more off the length than they claimed they were going to. I asked for my color to be changed to a burgundy shade to give it more pop. I left with my hair wet because I was in a hurry. There was zero noticeable color difference. In fact, it looked pretty much the same exact color as when I left the first time, only no grey roots which was the main reason I started getting my hair done at a salon. I've gone many years without coloring my hair and it was time I gave myself an overhaul so I had my first color done at MGM in Las Vegas which turned out spectacular. I came here for a touch-up the first visit but I really wanted to go more vivid so the second visit I was excited when I arrived, but terribly disappointed when I got home and my hair had dried. Third visit - This morning, I had a 9AM appointment with 2 hours before I had to be somewhere. I arrived almost 10 minutes early which is usually plenty of time to check in and be ready to get started. The stylist wasn't on prem at the time I arrived. Not a huge deal since I expected her to arrive any time. It was almost 9:05AM when the nice woman at the front desk called my stylist to see if she was on her way. Well, she wasn't. She completely flaked out and all I could overhear was the woman at the front desk saying, "...20 minutes?" I looked up in disbelief, completely frustrated by this last chance I was going to give this place and I shook my head no and walked out. She was apologetic but it wasn't her fault. If you want to go to this salon, I'd advise against making an appointment with Carolyn (sp?) but ask for the owner. She's delightful, very knowledgeable, and I could tell she has repeat clients who have been coming to her for a while. Unfortunately, I won't step foot in the place ever again because I don't want to deal with the hassle I've had to put up with so far. I'm trying to give local businesses, my business, but this place was a total fail for me. The star rating is because of my experience but isn't a reflection of the owner herself. If she makes any staffing changes, I might consider going back.

It doesn't matter what service you have done they are amazing. I always get my hair colored and…read morehighlighted, but I've had pedicures and facials. They are fantastic salon.

This place is wonderful! Everyone is very friendly. The stylist are talented. Someone for everyone…read more I highly recommend this location or the Novi. The owner is very nice and appreciative of the your business.