DON'T DO IT...
Worst Office staff I've ever dealt with, one exception, Emma has always been kind, R, is horrible!!!
Where do I start?! I signed a 9 month lease, I really liked the area and the complex so I signed. Got a notice in my mail that SCE billed the office for my service not me, I called them, they corrected the error, credited Tribeca, billed me, I recieved the bill within a week, they received the credit as well. I then received a call from Rxxx saying that I paid my rent short, which of course I said no, it was paid in full since it goes automatically from my acct, I don't even see it and I pay it early, then she got pissy and said, well you didn't pay the electricity. I told her, that's not the rent and that I had called SCE and they were adamant that I not pay the office but that I wait for a bill and they will handle the credit. She then begins raising her voice accusing me of 'falsifying documents' on my lease agreement. I never raised my voice to her, I just asked her why she was getting so upset about $28 when it had all been handled with SCE already and that I had received my bill from them and had just paid it that morning before she called. She then began to demand I send her proof of payment, I took the fax number down but never sent any proof. She never called, which confirmed to me that she received her statement with the credit just like I said, that and was now embarrassed that she acted that way.
Next, my car was towed!!! No warning, no notice, just towed, I'm not sure how that benefits them to tow their tenants vehicles but I can assure you, it was one of the main reasons why I left. I have a habit of borrowing my work truck for moving stuff and keeping it overnight, when I do that, I pull my pass and put it on the truck. I guess I had forgotten to put it back on my car and they towed it, not happy at all. It was my fault, I get that, but really, no notice, again, how does that benefit them to tow a tenents vehicle? In regards to towing vehicles without the pass visible, after my car was towed, I walked the parking lot, not only was the car next to mine without a pass, I counted a dozen cars in the lot without passes on it. Also, the car next to me, it hadn't moved for several months, was leaking oil and looked like it was in a junk yard it was so dirty. In regards to that car, the office called ME about it saying they were giving me a warning about it and that I needed to move my car. It isn't my car, and why was the office calling me about a car that isn't mine when they never called me about my ACTUAL car but towed it without warning! I told my neighbor, he said he was given a warning on his car for backing into his parking space. Crazy thing is, there are no signs that say 'no backing in' anywhere.
Lastly, I use 'auto-pay' for all of my bills when I can, rent is no exception, I set it up, pay it early each month, been doing that for about 10 years, never had a problem. Well, February the US Mail lost my rent check, so naturally I received a 3 day notice, the money was already deducted from my acct so I was puzzled. I called my bank and they confirmed the check was mailed on the 26th as stated but the check had never actually been cleared so that told us that the check was lost. I asked for a letter from them showing the check mailed, when and a disbursement confirmation to prove I paid it. Called Tribeca and let them know, and the tone that I received was one of 'yeah right' sure it's lost in the mail. So I brought them proof and of course they said it didn't matter, I still had to pay with a cashier's check and pay the late fee. Coincidently, my check showed up the day I paid with a cashier's check. I received a call from Rxxx saying they just happened to receive my original check and that I should call my bank and ask them why they mailed it late. I said to her again, no it wasn't mailed late, I showed you the confirmation that it was mailed the day they said it was, but that I had put a stop payment on it so no big deal, I asked her if she can just have it shredded. She insisted that I call my bank again and of course the typical attitude along with it.
The next day I gave my 30 day notice and bounced!!! I won't give my $ to a place that makes me feel like it's a privilege to rent tehre. I pay my rent early, can recall only 2x that I wasn't early in the past 10 years. The office staff leaves much to be desired, everything with them in an inconvenience. I should have known going in that it was trouble by the 30 page lease agreement that you have to sign. Which includes by the way, saying you can have a BBQ but it can only have the little 1LB camping tank on it !!! Really, a 1LB Coleman camping tank?
No parking, horrible service...DON'T DO IT !!!! read more