Marcus from the maintenance team is extremely helpful and flexible. Very friendly and is always very communicative with me throughout all of my work orders. I have never been able to allow my dog to interact with maintenance before, but Marcus and my dog get along really well and it makes me feel much more comfortable to know if I'm not home things can be repaired with Marcus there. The fact that he also took the time to familiarize himself with my dog is very special to me. He is quick and has great personality! Appreciate everyone at Wilshire (: awesome staff all around been here since 2022 read more

There are a few positives--the location is convenient, the remodeled appliances are nice, and the maintenance team has been consistently kind and helpful. Unfortunately, that's where the positives end. Management is not located on-site, which creates a major disconnect in communication. Information is often inconsistent, and community policies are not enforced. There is little to no oversight when it comes to amenities--people regularly use the gym and jacuzzi after hours, which leads to frequent noise disturbances for nearby units. On top of that, some members of the leasing team come across as defensive when concerns are raised instead of working toward a solution. It makes it difficult to feel heard as a resident. Overall, the lack of management presence and enforcement significantly impacts the quality of living here. I would not choose to live at another property managed by this company again. read more

Quick maintenance and high quality apartments. Walls are thick, I barely hear my neighbors.

I have lived at Wilshire Promenade for over a few years now, I have lived on almost every floor due to changes in the family. We have never had any issues and have always felt safe. During our time at Wilshire if we needed anything fixed in the apartment we would submit a request and our issues would be resolved promptly; Carlos is the best maintenance guy we've ever met! I highly recommend this apartment complex. read more

Marcus and Carlos are the Absolute best maintenance Crew in the United states. They fix every seemingly difficult ordeal with easy and speed . Super respectful and very helpful on a day to day basis. there's not a time I don't see them smiling and full of energy. I am very grateful to have them as a maintenance crew read more

Marcus is a an excellent maintenance technician and we are glad to have him at Wilshire

I've been living here for about 3-4 years now and it's been a solid move thus far. Matthew in the maintenance dept is the man. The crew is all very solid. read more

The maintenance team at this apartment is very nice and quick. But leasing management is different. I lived there for about 8 years, but this time, when I wanted to renew my contract, the amount was increased by close to 10%. Perhaps they want the tenant to move out. read more

I love this place marcus and Carlos are always amazing not only are they super sweet but they also are very responsive and efficient. Ive had maintenance requests fulfilled same day and even within the same hour it was submitted. If I could give 10 stars just for them I would! read more

I needed the patio in front of my business to be cleaned, so I scheduled a power washing with Obsidian window cleaning. The water connection was a little far, but with Matthew's help, it was able to be accomplished! And it looks great!! The maintenance team at Wilshire Promenade are the best!! read more

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Carlos encarnacion is very helpfull and always takes the time to stop what he is doing to help us out. always gets things done in a ver professional and timely manner. He went out of his way to help us move over our tv mount after they installed washer and dryer in our unit and weren't able to use the washer and dryer due to the tv blocking our doors. read more

I initially had a terrific experience with Tiffany; however, the application team of Essex ruined that entire experience for me. They rushed me for an apartment that wasn't even ready to move into. The lease started a whole month out and they canceled my application without valid reason for doing so. I was working with Tiffany the entire time and the application team interjected, harassing me, adding all of these random deadlines that made no sense. I was told that I didn't need to worry about deadlines until we got closer to the move in date. Also, my co-applicants were out of state at the time so they couldn't complete the application. I notified the application team of this and that we could complete the application within the following week. They didn't care and continued to cancel the application. Then, after canceling my application, they said my application fee and holding deposit was forfeited and that I need to reapply when my co-applicants came back to town. I was not going to pay almost $400 again after that. I was so excited to move forward with Tiffany and the process of moving in here until the application team interjected and ruined my entire experience. I even reached out to the application team to express my concerns regarding their decision and received no response. They are so unprofessional, rude, and added pressure for no good reason. Even multiple people on Tiffany's team said they're not supposed to do that and they've never done that before. I will no longer be moving here or even considering living here or any Essex community. My experience with Essex is now tainted and living here or anywhere Essex owns is not worth the mess and hassle they put me through. I will proudly put my money elsewhere-anywhere but here. Also, just a heads up it's very difficult to get ahold of someone in the office. There is no one on site to talk to so you just have to hope they answer their phones because if not, you're out of luck. Thankfully, Tiffany was responsive; but besides her, no one else picked up the phone unless they were calling to harass me about the application. read more

Big shout out to Matthew Viera for helping me around the property, He was very helpful and polite.

I finally had to move out, unfortunately. Sara and Candace were so helpful the whole four years I was there. The location is perfect, the maintenance team is awesome. Would definitely recommend. read more

Such a great Maintenance team! Matthew, Carlos, and Frank are the absolute best. I can always count on them whenever I need something done. They are very efficient and dependable. I always see Frank walking around keeping up with the complex. Matthew and Carlos their service is amazing you won't find a team like them anywhere else. Thank you guys for all your hard work! read more

Sara Gerzon-Dennis the Community Relations Manager is very kind and understanding.. great costumer service and very professional.

Thank you thank you to management and maintenance for helping me out with accommodating a storage need! I needed to move in new sporting equipment I had just gotten and realized I needed a new solution to store at the community. Not only did they quickly get back to me about allocating a new space, but also very helpfully moved the awkward equipment into the space for us! Thank you again Matthew and Carlos for always being incredibly helpful and exceeding expectations! read more

Awesome apartment complex Yvette was amazing very helpful very kind and the apartment complexes are really beautiful easy process to get in easy process to get out thank you Wilshire promenade read more

Maintenance Rocks Matthew and Carlos are always very helpful and keep this property going. Thank you guys !

Where to start. . . TOUR THE TRASH ROOM before signing!!! Utterly Disgusting. The leasing office is often not responsive. I can't remember talking to the same person twice. The right hand doesn't communicate with the left. Getting my dryer fixed took 3.5 weeks my unit had popcorn ceiling and formica so old it was deteriorating from underneath the panels. In an attempt to get my sons closer to their high school, I jumped on this unit because it was only 3,100.00 in a desirable neighborhood, foolishly I trusted the photos and felt good about the location. The doors had been painted so many times, the doors wouldn't shut properly, the kitchen was only big enough to fit one person at a time and no matter how many times I cleaned, it never looked like it. So old and run down. I patiently waited my lease out. I wasn't too hopeful about getting my deposit back because I have 3 sons, the carpet and paint had regular wear & tear. You can imagine my shock when I found out not only would not be getting any of my deposit back, I would also be charged an additional 1,100.00 in admin + and hidden fee's. I would have. even better off cutting my losses on month one. read more

Early review, but I am two weeks moved in. So far, the Wilshire Promenade team has been fantastic, responsive, and accommodating. Yvette, in community relations, has been my go-to contact for all questions related to Wilshire, and she has always been able to answer my questions. Looking forward to how the rest of the lease unfolds. read more

Love this place I been here for 5 years maintenance on point always helpful . The place is a clean facility , I feel safe and comfortable . Great location in the epic center bog metropolitan read more

I've been living here about a year now with no problems... I get home late, about midnight. To find myself with no hot water. I reached out to Mathew and not only did he pick up, he came out immediately and got my hot water going. My wife and kids never even knew he saved their morning. Thank you for saving me Matt from another headache from the wife. read more

Living here is great. The maintenance crew are top notch and the location is right in the heart of downtown Fullerton. Additionally, Yvette from the leasing office is extremely helpful with any questions or concerns. She is a big reason why living at Wilshire Promenade is so wonderful. read more

Sarah and the whole team at Wilshire are wonderful. We wanted to look at a larger apartment, and they overcame obstacles to accommodate us. I talked to Sarah several times, and she totally rocked. WE LOVE WORKING WITH THE WHOLE TEAM. Thank you, David and Diane read more

I live here and Carlos from maintenance is so awesome. He is always willing to help and he is always on top of all maintenance request. Very kind. Everything gets fixed fast. Thanks Carlos! read more

Carlos, the maintenance man, was incredible! Most helpful person during my move out. Love the property, definitely recommend.

Take my word and my insight with a grain of salt. I'm just one guy that actually likes living here. First and foremost, the most annoying thing for me is getting appliances fixed or replaced, in a timely manner. This apartment complex, has a great team. Over the last 5 years, Matthew and Carlos have shown to be proper professionals. I don't want to write an essay here with a long list. But if there is one thing I can guarantee, the staff on the ground, they have a great team working it. I can't say anything about the rent or quality of neighbors. It varies, but for the most part it's a good place to live. Mostly working professionals doing what they need to do. Oh, and the security force here, spot on. You got issues with rude or rowdy neighbors, the security contractors will handle it. And the parking here is great. Too much to go around tbh. Only drawback is the office is slow to reply to emails. But give them a buzz/ring and you'll get to them eventually. read more

We're very appreciative of an experience we had with Matthew, Carlos, Tony, and Yvette. We had a very complex and layered issue with our cable that took a lot of everyone's time and coordination to resolve. We're very appreciative that the team continued to work with us to see the resolution through. read more

Just moved in recently and very happy with everything. The leasing office is always so helpful with any questions or issues that we have and are quick to resolve them. The maintenance team you see around the complex are very kind and helpful as well. So far so good! read more

If I could give a 0 out 5 stars I would! The leasing office is so rude! The only person who knows anything about how leasing agreements work in this apt complex is Sara. The other two, Yvette and Candace, that work in the leasing office will just SCOFF at you over the phone and talk to you in a very DEMEANING tone. They did this to ALL of my roommates when we had questions about our lease. They are very UNRELIABLE and UNEXPERIENCED, when it comes to knowing how leases work! (Which is crazy because they're the ones who give out the leases!!) They are EXPLOITING all of their residents, but not communicating with them all of their rights in the leases they're giving out. Read it CAREFULLY, or you might get EXPLOITED and TAKEN ADVANTAGE of too!! Their leasing office is completely virtual, so they CHOOSE to ignore your calls instead of helping you. SUPERRRRRRRRR unhelpful and don't know what they're doing!! Would not recommend living here if you don't want a headache from the leasing office EVERYDAY! (Maintenance team rocks tho! Give them a raise, instead of the leasing office who SCAMS people) read more

It's been more then 7-10 business days and I have email Faithe Pearson about my deposit and she said it takes another 5 business days to process and mail checks .. she said it should be mailed out by 5/18 and still haven't received anything! I even emailed her about it and she never responded! read more

Matthew was very helpful with my maintenance request! He was quick to respond and was very flexible when I had to reschedule last minute. He was very helpful and made sure my questions were answered. I appreciate how easy he made the whole request! read more

The whole maintenance crew is so kind and responsive. Matthew Viera helped us when we were having battery and connectivity issues without smart home appliances. He was insightful, knowledgeable, and empathetic with our situation. Anytime we see a member of the maintenance team about the complex we are met with a smile and pleasant conversation about our day. They really add to the complex feeling homey. read more

I just wanted to stop and say thank you very much for all your hard work and consideration Among all the help You have provided . Sarah! Thank you. You have done a amazing with our Transition into the townhome. We are looking forward to staying here at the Wilshire promenades for another year or two. The Wilshire Promenade definitely cares about their renters and is definitely willing to hear there Clients out. They truly do the best they can to solve every problem. read more

Five stars for Carlos ! I have had an up and down experience will wilshire but I can honestly say the maintenance Carlos has pulled through every time! His work is better then the vendors they use due to carelessness. Carlos cares to find a solution and over all just a kind person and wants to make sure he left a positive impact on your experience moving in..! Thanks again Carlos we really do appreciate you! read more

I currently live here, I haven't had any issues but some people seem to take advantage of the pool rules. The price is honestly too high at $2400 but that's just the economy we live in right now. They're super pet friendly and the leasing office seems to be working remote. Our neighbors are really cool and everyone keeps to themselves for the most part. I'll provide updates as the year goes. read more

Honestly 5 stars! Yvette has been wonderful with answering any and all questions that my roommate and I may have! It makes life so much easier when you have someone who is as communicative as she is! read more

When you eventually move out of this apartment complex, don't expect to get back your security deposit cause they will make up all sorts of cleaning and repair costs so that almost all of the money (north of 460$) will be used even if you left the apartment spotless! Photos attached read more

Wilshire Promenade Apartments - Apartments Near Me - Fullerton, California

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Needed a quick ac filter change. Matthew helped me and was extremely respectful and friendly. Switched it out in 2 minutes and even took the time to replace my batteries for my door lock when asked impromptu. Shout out to Sara from the office as well for helping me put in the maintenance request! read more