AVOID THIS PLACE AT ALL COSTS!
They are unlicensed
i have brought many vehicles to this place before but today I sent my teenage son to go get a smog check for my 2002 Toyota Sequoia, and instead of doing a proper visual inspection first (which all legit smog shops are supposed to do), they ran the full test, passed everything, and then failed my car for having theft protection on my catalytic converter--something that has nothing to do with emissions. The theft protection was not touching the catalytic converter, only surrounding it. The catalytic converter has been stolen before and a theft protection was professionally installed surrounding the catalytic converter underneath the car. They marked my vehicle as "tampered" in the DMV system, damaging my record for no valid reason, and then had the audacity to charge me $70 for a failed test. They could've told my son and I beforehand, like real professionals, but instead they unlawfully and willingly trap customers into paying for unnecessary diagnostics and would not tell me the issue even though I asked during the inspection until they finished the entire test. They also told me to remove the theft protection and then come back and pay another $70 to pass the smog. They held my keys and paperwork until the $70 was paid. They completely took advantage of my teenage son with not much knowledge in order to get a few more dollars out of trapping inexperienced customers. To make it worse, this shop constantly changes and inflates their prices, with no consistency. It feels like they make up the rules as they go. The environment is chaotic, disorganized--a circus, not a business and the overly emotional lady at the front is unfit for the job and was being very loud and rude towards me. This place needs to be inspected and the employees need to learn proper procedure and human decency. When I calmly confronted them about this unethical behavior, the lady at the front desk broke down crying, clearly unable to handle the truth, and instead of addressing the issue like an adult, I asked to call the cops and she called the police. I did nothing wrong, yet they treated me like a criminal for speaking up. The police told me to contact the BUREAU OF AUTOMOTIVE REPAIR and the DEPARTMENT of CONSUMER AFFAIR. This place has zero integrity, zero professionalism, and zero regard for people. They don't care about your time, your car, or even basic human decency. They completely wasted my time, their time, the Livermore Police Department's time, and also damaged my vehicle's record. It is apparent that the employees do not understand or follow proper smog inspection procedures and are more worried about collecting unlawful money. Each employee gives a different price like they make it on the spot. The employees only care when it is their own people showing up for a smog and fail to care for any other customers that walk in. read more