I want to start by saying the plumber who came out did get our toilet unclogged, and I appreciate…read morethat the issue was resolved. My frustration has nothing to do with the quality of the work or even necessarily the $250 price. It's about how the entire situation was handled. One of the reasons I contacted this company was because they advertise a free estimate. To me, that means someone comes out, looks at the issue, tells me what it will cost, and then I have the opportunity to decide whether I want to authorize the work. That did not happen. The technician came in, asked what was going on, grabbed our own plunger, and started working on the toilet. Within a short time, he got the clog loose. At no point beforehand was I told, "This service will be $250. Would you like me to proceed?" I wasn't given an estimate, I didn't sign anything authorizing the work, and I wasn't told what I would be charged until after the work had already been done. Had he simply said, "I'm going to try plunging it, and if that clears it, the charge will be $250. Is that okay?" then I could have made that decision myself. If I agreed, then absolutely, charge me the $250. That's not the issue. The issue is advertising a free estimate and then beginning billable work before actually providing that estimate or getting approval from the customer. Once the work is already completed, the customer really doesn't have a choice anymore. I specifically chose this company because I got the impression they cared about taking care of people and weren't going to treat every interaction as just another transaction. Unfortunately, that isn't how this experience felt. Again, I appreciate that the toilet was fixed, and the technician did accomplish what we needed. I just wish there had been more transparency, communication, and consideration before the work was performed. A simple explanation of the cost and asking for my authorization beforehand would have made this an entirely different review.

Had some light plumbing work that needed to be done - rerouting some piping and installing a couple…read moreof faucets. Received a reasonable quote from T& H Plumbing Services. Work was done promptly and with good quality. I will call on T&H Plumbing Services for my future plumbing needs.

John has done outstanding work for us! The first time we used his service was for an emergency that…read moreoccurred after hours. The second time we hired him was to replace old plumbing with new to connect our new dishwasher. He also installed/connected the dishwasher. His work was superb! He took the time to explain why and what would need to be done to complete the project. We'll definitely use him again as needed!

Same as another reviewer. I made an appointment; they gave me a three hour time window. I called…read moretwice to ask for an update. The second time they said they were running late. Finally, an 1.5 hours after their three hour window, they called to say they would need to reschedule.

This is a fantastic company! Nick was amazing as he helped me diagnose a problem with my sump pump…read morebattery back up controller. From just an email detailing the problem he took the ball and ran with it, contacting the pump manufacturer rep and getting all the details he could. Ultimately I decided on a full replacement system (new pump, back up pump with controller and WiFi monitoring) as the old system was 6+ years old. Very very pleased and now feel my sump situation is well under control and monitored. Going to have these guys back for additional plumbing upgrades in my home. Polite, prompt, courteous and with a definite customer service is important attitude. Hard to find these days - Nick is a diamond in the rough! Good pricing - I could have gone for cheaper but the quality wouldn't have been there! A very satisfied customer.

These guys are honest guys. I knew the owner when he worked at another competitor as their lead…read moremanager. Did a ton of work for our rentals and was always professional and communicative. After he left, the company went down he drain (no pun intended.) I found out that Brent started his own business with Nick doing plumbing work. They do a great job and I call them for all of my plumbing jobs. The only problem I think they have is that they are pretty busy, so sometimes it takes a while to get out to us so if you have an immediate problem, I would call but not sure how quickly they can respond due to the amount of business they are experiencing.

CLB Plumbing gave me a quick response to an issue I was having with a leak from my bathtub/shower…read moreto my kitchen below. Tech came out diagnosed the problem within twenty minutes. He went and got the part and an hour later problem solved. Answered several questions during the process and gave some recommendations on another issue. I highly recommend!

Chris from CLB Plumbing did a fantastic job in adding a shower kit to my old claw foot tub. When I…read moremoved in to this home, I knew I didn't want to get rid of the tub - but, I also knew I could never begin to install a complicated shower kit like this by myself. Chris showed up a little bit early, talked me through the details of my kit installation (needed some adjusting due to the awkward location of my tub), and got right to work. He had a true eye for detail and was incredibly thorough - even cleaned up afterward. Before, my bathroom and tub looked horrible - and now, it's gorgeous! I've attached a picture to show what outstanding work CLB Plumbing can do. The price was more than fair, the customer service was top notch, and he even snaked the tub drain for me! Would recommend to anybody in the Columbus area and would use again in a heartbeat. 5 STARS!!!

G&M Plumbing is my GO-TO plumbing company. And, why? Because every employee is professional AND…read morepersonable. Response time to get scheduled is rather prompt...and in an emergency, the office staff will attend to the issue PRONTO! In this day and age of large corporations, off shore service centers, and all the other "bunk", I love supporting a local, family owned company...and one that treats me like their most important customer. I believe that's why G&M Plumbing has its longevity in Columbus!

I had an issue with a garbage disposal that was installed to replace a leaky one. After the person…read moreleft, I discovered that it was still leaking at the joint between the gd and the drain. Original person was not responsive. A friend recommended G&M. He discovered that he installed the gasket away from the drain instead of at the joint, and that's why it was leaking. He also discovered a small leak at the drain on the other side of the sink and fixed that. Finally, he installed new kitchen fixtures that I supplied. They responded promptly and had an available appointment much sooner than I expected. The plumber was professional and friendly. They did the job right for a reasonable price. Highly recommend.

Had them come to fix a cracked sump pump drain line. The line was hard plumbed correctly just…read morecracked when they got here. They installed a shielded rubber coupler with the pipes at an angle and a unshielded coupler outside. I called to ask about it, and instead of putting me in touch with an owner or supervisor the receptionist transferred me to the technician who did the repair. He said they do that because it's easier, it's fine and they will stand behind it for 30 days. Not what i expect for over $400. I won't use them again, and I wish I could add pictures of the " repair".

Emergency Plumbing Heating & Air did a great job on our old furnace. Finding the right part was not…read moreeasy. We especially appreciated Shawn who took the time explaining everything in photos and detail. Thankyou. Robert & Tamara Macaluso

I had Ryan out for a minor plumbing issue which he handled quickly, professionally and reasonably…read more In the process he identified a very slow drip at my main water main. Ryan found a failed part and was able to repair the valve instead of replacing the whole thing. He saved me from a very expensive and messy repair! I would call Ryan for any size repair. Great plumber who really cares!

I've used Ryco 4-5 times now over the past 15 years. Ryan has always been kind, professional, and…read moreprompt. The prices have always been fair and I've never felt like I've been taken advantage of, which is a huge thing for me. I feel like anytime I call them out, I can trust them 100%. I highly, highly recommend Ryco for any plumbing needs.

Noah had to come back for 3 consecutive days to complete the work and one of those days was Sunday…read moreafternoon. It was no fault of his as we were at the mercy of the water company to shut the water off at the curb. The work was done quickly and efficiently when he was finally able to get to it. Spoke with the office personnel numerous times and it was always a friendly and cordial conversation. I have added them to my contacts list for future projects if needed.

My home warranty company American Home Shield dispatched this A 3 Aces Plumbing Company to my home…read moreto repair a water heater. The water heater and installation was covered by my home warranty contract less the $100 deductible. However they charged an extra $400 for a permit and pipe modifications which are not covered by my policy. I am a contractor myself and the plumbing contractors I normally use ido better work for the money and would have brought the installation up to current code and installed an expansion tank to the water line. But they did not install the expansion tank. They charged an extra $400 for two flex hoses which should have been part of a normal water heater install. I did not think the inspection would pass but they must have the City of Columbus Inspector in their pocket because their mediocre installation passed. I felt ripped off. I will have to hire my usual plumber to correct this install as they were unwilling to do anything to address my concerns. See what they installed versus what I was expecting and used to.