I had an error on my Navien water heater and Mike with Accurate plumbing was able to fix it without…read morereplacing the entire unit. This is a business with true tradesmen, plumbers who are professionals and know their field. They know how to actually repair issues rather than simply replacing expensive items. I'm extremely satisfied and plan to use them anytime I need a plumber.

Went on vacation and came back to water around the water tank. One call and within hours a…read moretechnician was at the house helping figure out the issue. A shout out to Kameron the technician. Not only was he professional, he was explaining everything he was doing so I felt engaged and educated during the entire process. The quality, speed and value of the service was beyond my expectations. Thanks Kameron and Accurate Plumbing for still showing me that the service industry has great people.

John has done outstanding work for us! The first time we used his service was for an emergency that…read moreoccurred after hours. The second time we hired him was to replace old plumbing with new to connect our new dishwasher. He also installed/connected the dishwasher. His work was superb! He took the time to explain why and what would need to be done to complete the project. We'll definitely use him again as needed!

Same as another reviewer. I made an appointment; they gave me a three hour time window. I called…read moretwice to ask for an update. The second time they said they were running late. Finally, an 1.5 hours after their three hour window, they called to say they would need to reschedule.

Nicole T. was incredibly professional, knowledgeable, and helpful. She provided excellent advice on…read morehow to prevent future toilet clogs and took great care to respect my home throughout the entire visit. I especially appreciated how prepared and thoughtful she was--she brought booties, trash bags, wipes, and cleaning supplies to make sure she didn't track debris while going in and out of my house or while working inside. Her attention to detail and consideration made the entire experience easy and stress-free. Highly recommend Nicole!

I needed to have my water heater replaced…read more My old one was still under warranty. In order to get a replacement tank, the old one needed to be returned to the place it was purchased, which happened to be Washington Court House. Nicole cheerfully took care of all of the warranty and return work needed. She removed and returned the tank. She had to go to another store to get a replacement, and she did so without missing a beat or her positive attitude. Not once did she roll her eyes, sigh or act like it was an imposition. She easily installed the new tank and I had hot water within the hour. Nicole was so personable and professional. Being a woman,I felt so much more comfortable having a female plumber and felt more confident in the solution options that she presented to me. I felt like the pricing was more than fair. This wll be my go to plumbing service going forward. Thank you Nicole!

Tyler and Mark saved the day! I had an issue with my water heater today and these guys were patient…read moreand walked me through on how to reboot it over the phone! Of course I'm going to recommend them! These guys are my heroes!

I purchased a new build house (2 years ago) that uses Best Plumbing as their contractor. According…read moreto the new plumbing company that we hired, Best plumbing pitched the outside faucet pipe to lean downward towards the inside of our house which caused standing water to freeze & split the pipe. I spoke to someone at best plumbing & he said it was out of warranty & there would be a charge if they fixed it. It was my belief that they installed it incorrectly, but I could hear the excuses forming so I decided to not have them come out to look at it & hired someone else instead.

I reached out because our hot water heater was not working after the breaker tripped multiple…read moretimes. The technician arrived, and my husband showed him our laundry room with our water heater and electric panel and explained what was happening and concern about a sizzle sound after the breaker tripped most recently. The technician did not inspect the water heater, only glancing over and saying it "looks new." He went over to the electric panel and began confirming our fears that what my husband described was a safety concern. He went outside for approximately 5 minutes to look at our outside electric box. He suggested we get it fixed because it's not flush against the house but focused on claims that it would be best to replace our electric panel because it is worn out and a fire hazard. He claimed the reason it was a fire hazard was due to breakers that had been replaced. He repeatedly expressed concerns for our safety and continued to look over at the breakers and claimed he could tell they would fail soon. In under 30 minutes he gave my husband an estimate with options for replacing the main panel for approximately $5,000 or approximately $7,000 to replace the entire electrical panel. My husband and I talked and agreed since the technician was so adamant our existing panel was a fire hazard and claimed we are in danger, we agreed to the full panel replacement. I was handed a tablet to complete a financing application. Nothing about the financing was explained and I had no idea if it's a loan or line of credit. I do know I would be paying for 7 years at 13% interest. While I was completing the financing process, the technician was extremely talkative and joked with my husband about sports. He scheduled an appointment for the following week. He again claimed our existing panel was a fire hazard and that he was glad he was going to help keep us safe by replacing it. After he left, I had a bad feeling. He never said anything about the water heater, which was the whole reason for the visit. Combined with the short inspection, never explaining what made him decide the breaker box was dangerous, the high cost estimate, the invoice that doesn't include a breakdown of material vs labor, or any description of the work to be done, and the incessant overly friendly talking. It began to hit me how many hard sell tactics were used during the short visit. I decided to talk to a family member who said I should get a second opinion and that there's no way any of what the technician said was true. He suggested an electrician who came out the next morning. The electrician quickly found the real issue, which was a loose screw! He told us that nothing was wrong with our electrical panel and that he turned his screw driver 5 times before he could hear the hot water heater come back on. He did not charge us for the visit. He also informed us that Safe Electric and Plumbing has a reputation for unnecessary overly expensive work. I called to cancel with Safe and received unclear answers from their both their AI and weekend answering service about the status of the loan through their lender. I was eventually told to call the finance department next week. I also went back and looked more closely at their reviews and was horrified to see how many of both the positive and negative reviews described similar experiences. This includes many of the positive reviews reporting "electric panel replacement or upgrade" after hiring this company for unrelated work and the negative reviews who also experienced hard sell scare tactics. I'm feeling upset and manipulated. We came so close to paying over $7,000 plus 13% interest for 7 years for a loose screw. After several calls, I did at least get confirmation that the loan would not move forward without any work being done. I cannot adequately put into words how sickened I am by the realization that this business we trusted to come into our home engages in tactics to take advantage of unsuspecting customers. Please beware.

Had them out to clear a down spout drainage pipe. They refused insisting it required a $5500 line…read morereplacement and extension. I ended up having to do the work myself. They still insisted on a $69 service fee. I guess it's a house game. Not going to roll the with them in the future bad business ethics.

Excellent company! Our disposal is now working and that is exactly what we needed…read more Our kitchen sink and garbage disposal got stopped up last night. It was Sunday evening. My husband was able to contact this company through email at about 10:30 p.m. Jason was at our house this morning around 10 a.m. and he had the clog cleared in a matter of minutes. Now everything is functioning as it should. This company was reasonably priced and readily accepted a credit card. I was happy with their service and ease of access. We will definitely call them again next time we need a plumber!

Jim and Robby of the Drainworks, located in Westerville, OH, arrived on time and were professional,…read moreknowledgeable, friendly, and completed the task. They took the time to diagnose my problems and to provide a solution to my kitchen sink and laundry overflow problems, which they quickly resolved. They took the time to explain the causes and prevention methods that could be employed. I would highly recommend them and their company for anyone who has plumbing problems.

Noah had to come back for 3 consecutive days to complete the work and one of those days was Sunday…read moreafternoon. It was no fault of his as we were at the mercy of the water company to shut the water off at the curb. The work was done quickly and efficiently when he was finally able to get to it. Spoke with the office personnel numerous times and it was always a friendly and cordial conversation. I have added them to my contacts list for future projects if needed.

My home warranty company American Home Shield dispatched this A 3 Aces Plumbing Company to my home…read moreto repair a water heater. The water heater and installation was covered by my home warranty contract less the $100 deductible. However they charged an extra $400 for a permit and pipe modifications which are not covered by my policy. I am a contractor myself and the plumbing contractors I normally use ido better work for the money and would have brought the installation up to current code and installed an expansion tank to the water line. But they did not install the expansion tank. They charged an extra $400 for two flex hoses which should have been part of a normal water heater install. I did not think the inspection would pass but they must have the City of Columbus Inspector in their pocket because their mediocre installation passed. I felt ripped off. I will have to hire my usual plumber to correct this install as they were unwilling to do anything to address my concerns. See what they installed versus what I was expecting and used to.

I want to give a shout out to Rick. I did not use his services, but he was super helpful over the…read morephone listening to our issue, and pointing us in the right direction. He saved me from getting scammed by Roto-Rooter. My issue ended up being a city problem, not a broken pipe. That was determined by Chuck "the best in the city", DrainMaster, Rick's referral. I am super grateful and appreciative. I was also able to save a ton of money. I will keep Rick on file for any future projects.

If you want something done right....do it yourself!…read more Paid Erickson Septic Service $1700 to put in a new lift station pump a little over a year ago. After the tech left, I plugged in my old pump to troubleshoot it. Turned out my pump wasn't even bad! It worked just fine! The only problem was the electrical connection in the sump hole. Fast forward to today. Circuit breaker tripped and wouldn't reset. I removed the lid and pumped the water out to find the plug was water logged and shorted out. The problem is, since it is below ground, they were supposed to put it in a waterproof box! I called Erickson to give them the chance to correct the inferior plug installation and they told me they didn't want the chance and pretty much tough luck. So, I paid $1700 for a pump I didn't need and a bad plug installation that failed. Way to go Erickson! I guess I will fix your mistake now.