18 months and no warranty work done yet, I have called many times, and the lady owner said the same thing every time, I will look at your warranty request and call you right back, I never received those calls so 2 months ago I talked to one of the staff and he told me my work had been approved and they were waiting on parts still nothing, they have no regard to their customers unless you're buying a new boat of course. I couldn't imagine how long my boat would be on their lot until they would actually do the work. I will NEVER step foot on their lot again. I will fix my Boat myself. decent companies would keep their customers informed and happy about their purchase this one does give a Damn. I would give them a big Zero if I could. read more

This review is based on our experience with the owner. The staff does not deserve a one star rating, but the OWNER went out of her way to earn less than one star. We arranged the purchase of a Axis T23 over the phone for 99,900 dollars, before fees and taxes. The purchase was handled this way as we are 4.5 hours away from the business, which they were informed of. On 03/26/2021 we drove 4.5 hours to get to Kennewick and to see the new boat in person. On our arrival we saw the boat as it was being cleaned up. The young shop person was very friendly and helpful. He took us on our demo ride the next day as our sales person was not available. He was a great help and is not reflected in the one star rating. During our first look at the boat, a older women, later identified as the owner, came outside and the first words out of her mouth were, who are you. We were standing outside the shop door so I did not get too concerned when she came within 6 feet of us without a mask on. We did not receive a greeting or a thank you for coming all that way to spend over a 100K at her business. She barked some order at one of the staff and quickly walked away. The next day we went out on the demo ride. Again, this young man was great. This was consistent with all the staff in the store, pleasant, professional, working hard to make the customer happy. That was true for everyone except the owner. The demo ride went great. It was time to close the deal. At the store we went to the business person. We brought up that the sales person had told us that we could receive some gear as part of the deal. This was in lieu of an additional price reductions. Boards, ropes, fenders, etc was related to us as being on the table. She knew nothing about it. She brought in another person, who was trying to be helpful, who said they only discount gear. He said he would try to call the other sales person. He came back and said he could not get a hold of him but would through in a wake surf board in an effort to make us happy. At that time we were ready to cancel the deal and head to Montana where a similar boat was available. The board supplied was a nice Hyperlite. Once we took a closer look at the package, after arriving home, we saw that the wrapping had a small cut in it and all the fins were missing. I hope they did not know they were missing, but who knows. At this time were told we could buy any other gear or supplies with a 25 percent discount. We went out to pick our board with the salesperson. Once this was done the owner walked up. Totally ignored us and began questioning, in front of other customers, the staff member about the board. She began arguing about the board being thrown in. She said it should only be discounted, then only at cost. The staff members had saved a 100k deal by following through on was our absent salesperson had promised. The owner acted in front of us like we were stealing something. The boat did not come with bumpers on the trailer guides or a safety strap. We were told Malibu and Axis did not put safety straps on the boat. We looked at the first Malibu for sale on the lot and it had a safety strap. We bought the trailer bumpers. The 25 percent discount quickly changed to a 20 percent discount. The owner reappeared as we were making the purchase. She again ignored us and ask the counter person who he was helping. Another customer had walked up to buy a couple items. She had the counter person stop helping us and help the other customers. As he was helping them, the owner began arguing with the counter person about the amount of discount he was giving us. She said it should be only 10 percent, not the 20 percent. This went on in front of the other customers. The owner was arguing over $5.00 dollars after we just spent over 100K at her business. Our entire experience with the OWNER ofTraveland RV and Marine was nothing but a negative and insulting experience. She ignored us, was rude to us, treated us like we were a problem and trying to steal from her. Not once did she treat us with any courtesy or respect. Not once did she say the words, "thank you" to us. At least three times she came within 6 feet of us, inside the store, without a mask covering. I don't know if it was because we were from out of town, or because she was upset that one of her staff was working to save the deal and fulfill what her salesperson had promised, or we received a $5.00 discount. What ever the reason, she, the OWNER, went out of her way to treat a 100k customer with contempt and disrespect. I think her staff does a good job and are generally professional. It appears from our experience that they cover her unprofessional, egotistical and disrespectful behavior. If I could do it over again, I would of gone straight to Montana to make our 100K purchase. read more

Tri-Cities Watersports - Boat Dealers Near Me - Kennewick, Washington

I can only speak for the service department as I've been taking my Axis here for several years to be winterized (closest axis dealer to Moses Lake). They've always done a good job and delivered as promised. They also took care of me when my transmission failed under warranty. read more

If I could choose 0 stars, I would. Hands down the worst buying experience of my life. Salesman didn't know anything about the boat I purchased. The warranty department is a joke, and they have no clue what they're doing. Unscrupulous, uneducated, terrible customer service, the list goes on.. I will NEVER consider conducting ANY business with them again, and I would caution anyone from considering this business for any of they're boating needs. Fyi, I've never made a post on Yelp until now, I've always supported local business. I have given this business multiple opportunities to change my opinion, and they've repeatedly reinforced my negative opinion. Stay far away from Traveland RV and Marine. read more

Friendly knowledgeable staff, decent on hand inventory of repair and maintenance supplies.

I recently bought a boat from here and it was the worst experience. The salesman knew absolutely nothing about the boat i purchased, they had the boat sitting outside with no cover on it for 6 weeks during the lockdown and it was completely dirty. I asked for a pressure washer so i could pressure wash it myself and they said they didnt have one... there is a few warrenty issues and they have done nothing to help me get the process started, they are trying to pass me off to a dealership that is more local to me so they dont have to deal with it. The owner was very nice but everything else about the experience was horrible. Unfortunately I would definitely never recommend them to anyone i know read more

Had an amazing service with these guys . Really appreciate their customer service and getting things done right! Especially a employee named Pete! This guy will help you with whatever you need and get the cost of stuff just right where you want it! In my book this company is a 10/10 read more

They did not want to sell me a boat too bad. Very hard to get anyone to contact you. Ordered a boat from the factory and they never knew when it was going to arrive. When it did come in it did not have any of the extra parts we asked for, like the fish finder! Then when we wanted to have one installed they said it was going to be several weeks. Now its a month later and we are still waiting for extra parts. Bad customer service!! read more

Ok, where do I start? Came in for winterization, they've always been good for that. Lady talked me into having impeller replaced. What a coincidence engine overheats (bad) just 10 minutes into it the next summer. 13 years and no problems. Ok, I bring it back, 600 dollars later, we take it out and ridiculous cranking time to start. Engine Timing is way off! I Don't mind paying for Good work, But I got it back Worse than when I brought it in. Whatever happened to Quality work? Every customers' boat should be fixed properly (whether you're a big spender or not). Where is Quality Control? I'm done with Traveland. I used to love this place, Sadly, All confidence is lost now. I won't be coming back. I have an idea. Sell the business to someone who actually cares and will put the customer First. read more

Wow, went in to write a review and guess I wasn't too surprised to see three other reviews with one star ratings. Regardless, due to time considerations, I had taken my boat in for general service (oil & filter change, transmission fluid change, check motor mounts and replace plugs), and upon picking the boat up, noticed they had put two different heat range plugs in my engine (4 on one side of the block, 4 on the other). Neither sets of plugs were compatible with the original OEM part number or the plugs I had in there prior to bringing it in. I will credit them with providing the plugs I needed, but really disappointed in having to go through the process. read more

My fault, should have listened to the reviews. Brought my boat in for annual service and for a surging idle issue. They informed me that it complete, running great and ready to go. Unfortunately it still won't idle correctly, dies at idle and leaks fuel out the exhaust now. Too much time getting it back over there and too much money to have it not work correctly (that's the whole point of bringing it there). Won't be back :( If you decide to go, it's your own fault too. read more