Very fast responsive and knowledgeable. He was able to figure out what was wrong with my trailer…read morewhen a few others had said there wasn't a problem. It was so obvious once he pointed it out. This is my rv place from now on.

We are traveling through the area had some issues with our RV . Without hesitation they got us in…read moreextremely quickly, knowledgeable, helpful and followed up with us. Reasonably priced and would highly recommend them to anyone that has a Rv or trailer. It's hard to find all these qualities these guys possess when having work done on your rig. Don't hesitate call them if you need work done on your Rv or trailer!

Mark Lowe will be greatly Missed repaired Tri-City Cotton Candies fundraiser trailer. Mark and…read morehis Crew took care of the family's campers. we would love to forward flowers or donate to a charity in his name for the family. To the Family of Mark he will be greatly missed.

I've done business with Mark since 2007 and always received excellent service. He replaced my fifth…read morewheel AC unit at a significant discount from other local RV repair companies. Whenever I have a question about my fifth wheel, Mark or one of his staff members quickly and accurately provide the information I need. My fifth wheel is 20 years old and online information is limited. Mark uses his in-depth knowledge to help me fix the problems I encounter. Rv Supply Specialties & Repair is the only business I will use for my fifth wheel needs.

I have been patiently waiting to do a review on this company. BEWARE!!!! Tri-Cities Mobile RV is…read moreunprofessional and incompetent. They are also foul mouthed and I will never let them back in our space. Here is the short version: 1. Paid for a new tankless hot water heater and water pump. 2. 4 weeks later the hot water heater still does not work properly with multiple late visits, ignored texts and phone calls, foul mouths, and inconsiderate workers. 3. In those 4 weeks, I had to listen to excuse after excuse as to why this wasn't working etc. Asked to be kept in the loop and had to call repeatedly (Usually from a different number, because they wouldn't answer any calls from me). 4. After numerous visits (never on time with little to no communication) Ash said he gave up. I have a water heater that doesn't work properly, a leaky water pump, and holes in my walls with wires everywhere. We asked for our receipt and had to ask many more times before we got a receipt so that we can continue to work with the water heater company on warranty work. Long version: Let me start this review by sharing my qualifications. I have been in commercial/industrial construction for nearly 20 years, 15 of those years have been solely dedicated to building healthcare facilities. Because my career asks me to travel, me, my wife and kids full time RV in our Grand Design Solitude as it makes the most sense. I chose to install a tankless water heater as we are a family of 4. I also had them change the fresh water pump while they were in there. I wanted to hire this work out as I enjoy my free time and I am really busy doing my own job and building a hospital. The first red flag was his schedule. All other companies I called were 4-5 weeks out. Not Ash (owner of Tri-Cities Mobile RV). He could install as soon as he got the parts.. So I went with him and decided to schedule. That was a BIG mistake. They showed up close to on time and proceeded to install. Everything was going smooth and I was getting excited for unlimited hot water! I paid for the install and material while they were testing (second BIG mistake). When they completed the work, they began to test the unit. The unit would not maintain hot water and the thermostatic display would not operate. After about 3 hrs of troubleshooting, we still did not have consistent hot water. They gave up, left and basically told me to talk to Ash about it. I called Ash directly after they left. Ash proceeded to try and sell me the product. His tone and demeanor were anything but professional. When the conversation escalated because I was not satisfied, he began cursing at me! As a customer with absolutely no leverage at that point, I proceeded to tell him that I was going to contact the manager of the RV park and file a complaint as they WERE one of the approved mobile techs that they will allow in the park. His response was "Don't you f@%*n threaten me!" over and over...so apparently this is a normal state for this "Ash" hole. After that, I calmed down and realized what type of character I was dealing with and went in to damage control mode as he already had my money and all I had was a hot water heater that didn't work properly and a leaky pump (the water pump wasn't installed properly either, and I was told that the leaking was normal...) Working through this with Ash was a horrifying experience. I would always get the same lies..."I'm on the phone with the engineer, we have to send pictures to them, they are in a different time zone...etc. " His lies started conflicting with his lies. The only thing I asked for as the customer, was to be kept in the loop. I realize that working though warranty issues with manufactures is a challenge, but he has no concept at all about customer service. The engineer from the water heater told him to change a part on the water heater. Funny thing is he didn't change the part out that the manufacturer sent because he didn't think that was the problem. Clearly he has never worked with engineers...they need to check the box in the flow chart before moving to the next troubleshooting item. Even if it's not the problem, they need to rule it out, but I digress. Many times, through the 4 weeks I was dealing with him, he was late, he would not return calls or texts. I had to start calling from other peoples' numbers to get anyone to answer. None of his employees would come back to my rig because Ash insulted his employees to the point that one of his workers quit for 3 days and refused to work until Ash apologized to him. Yes, this was all told to me by HIS employees. Completely unprofessional. His crews also talked bad about other customers in the RV park where we were staying. He even told me his bank account was cleaned out via text when I was asking for an update. (I have the thread if anyone would like proof). Literally not enough room to describe how bad this company is. Ran out of characters.

Man this business went out if their way to help us! Our trailer lost brakes on our vacation and i…read morecould not get any mobile service to help because they were all booked for 3 weeks. Ash said he was booked too, but wedged us in to get us back on the road. Couldnt be happier with them and would recommend them!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

I had my power steering looked at and had stop leak put in to prevent another expensive service…read morerepair and was quoted 1,200.00 to replace the power steering pump. The charge for just putting in stop leak, which didn't work was 84.33. I called another garage for an estimate and they quoted me 600.00. I'd say that is quite a difference and being on a fixed income, it's unethical to take advantage of the people that can afford it the least.

My husband and I are relatively new to the area and have visited and called Russ Dean Family RV…read moreseveral times now. We purchased our fifth wheel in TX and have traveled extensively with it and have visited multiple RV service centers during our travels. Russ Dean is by far the best in service, knowledge and friendliness. The quality of service has been consistent with each visit and/or call. We came in for a minor recall repair the first time and Blake in service actually came out and showed us what was repaired. Keep in mind, this was a recall repair, so no money was exchanged. He truly cared about the work that was done and us as customers. He even very patiently answered other questions we had. Since then, both my husband and I have called the parts department, and they too have completely exceeded our expectations. The parts guy (I wish I could remember his name) was extremely patient when I was asking about a part I needed and he went so far as to send me a picture of it! My husband had a tire blow out, which caused extensive damage. He couldn't bring it in for service, but the parts guy spent quite a bit of time with him over the phone, helping him order the right parts. The most recent unbelievably crazy high level of customer service we experienced was when we needed our fifth wheel winterized. My husband is deployed and wasn't able to bring it in for winterizing. He emailed the service dept and asked if they offered a mobile service or if they had someone they could recommend. Mike, the Customer Care Manager, said due to our special circumstance and in support of the military, they would come and take our giant 42' fifth wheel to their shop, winterize it, and return it! Who does that?! It's not like we live just down the road either. He explained that he's able to offer this service because it's not as busy in the winter months and they want to do whatever they can to support our military. Even the man who came out to take our fifth wheel, Joe, was extremely courteous and genuinely nice. Oh, and his driving skills in maneuvering our fifth wheel were beyond belief! It would make my husband green with envy. I have never experienced this level of service and generosity! I saw the few negative reviews on here, but I hope you'll notice that someone from Russ Dean responded to each one of them. There will always be some customers that are unhappy with something from every business, but not all businesses take the time to address it. As long as my husband and I continue to live in the area, Russ Dean Family RV will be the only place we will use for service, and when we're ready to trade in our fifth wheel, they will definitely get our business. We've never had such great personal service that went way above our expectations, from any dealership.

I am in market for a 17-20' trailer but considering the reviews here about the Pasco branch I don't…read morethink I will ever give them my business. It is really sad that they treat customers that way and that they have such incompetent hel.

If I could get negative stars I would I had him come out to see why I don't have hot water charge…read moreme $300 and he said I ran out of time I have to go and I still don't have hot water I do not recommend this individual to anyone professional service from him is negative stars. I will not recommend him to any RV owners

The job gets completed the right way no matter the difficulty! I will use Trusty Wrench again.read more

Traded my truck camper in for a used camp trailer. They told me that the trailer would be inspected…read morebefore I took possession. They told me wheel bearings would be checked, propane tanks would be full and water system would be checked. Before I took a trip, I checked the wheel bearings, one was missing a grease zerk, I filled the fresh water tank and had a flood in front of the trailer and the propane tanks were almost empty. If you buy a used trailer from these guys, don't believe anything they tell you and be prepared to fix stuff, bevause they won't.

Parts, manufacture of part $375, Broodmoor price $600. plus shipping of $400…read more My camper is up for sale! This is just one example of con from Broodmoor. I do not want to go into their craftsman ship. Makes me ill.