Mark Lowe will be greatly Missed repaired Tri-City Cotton Candies fundraiser trailer. Mark and…read morehis Crew took care of the family's campers. we would love to forward flowers or donate to a charity in his name for the family. To the Family of Mark he will be greatly missed.

I've done business with Mark since 2007 and always received excellent service. He replaced my fifth…read morewheel AC unit at a significant discount from other local RV repair companies. Whenever I have a question about my fifth wheel, Mark or one of his staff members quickly and accurately provide the information I need. My fifth wheel is 20 years old and online information is limited. Mark uses his in-depth knowledge to help me fix the problems I encounter. Rv Supply Specialties & Repair is the only business I will use for my fifth wheel needs.

I'm leaving three stars because it wouldn't be right to hold the entire company responsible for the…read moreactions of one person. A star for the first contact over the phone. A star just because they have a lot of RVs. A star for having golf carts to get you from one end to the other. Minus two stars for the salesman who insisted we should buy a travel trailer that was 2 1/2 ft longer than what we wanted. That same salesman sent us a photo of that particular RV the next day as if anything we said we wanted did not matter. Then: see photo Then: No response.... It was very unprofessional. Picking up our new 2027 Rockport Mini Lite on the 27th that we've purchased from another dealer. Thanks

Received quote from Joe in the a.m. and was ready to buy. Tried calling Joe back 3 times same day…read moreand left message with receptionist, no call back. Called next morning and was told Joe had the next 2 days off! He never planned on calling me back. Turns out the unit had sold. I understand that can happen, but when Joe knew he couldn't make money off the sale, I was nobody to him! They're the same as any other dealership. Hate to see their service dept response (or lack thereof) if I were to have service done on an RV!

You would be better off buying a camper off of Facebook Marketplace on the sketchy side of town…read morethan to purchase anything from these thieves. First of all, when we purchased our camper through them in 2022, we did the whole Good Sam bs, the extended warranty, all of it. Turns out, it's just another useless product that they want to sell you. This is now the second time we have tried to use the warranty and "Good Sam" service. The first time was for roadside assistance for a tow, it was useless then and we should've cancelled then. We most recently dropped our camper off (a month ago) at camping world in Pasco to have the electrical inverter replaced as well as the microwave and light strip on the awning through our extended warranty. Both the microwave and the light strip on the awning quit working when the inverter went out but there's nothing better that camping world does than is to argue. After days of speaking to several of the service department representatives in pasco as well as our extended warranty rep and the claims department through Good Sam, camping world of Pasco finally agreed that the microwave would be covered but not the light strip and in order to even look at the inverter, they would first need to change out our batteries when they weren't the problem. Camping world wanted to charge over $300 just to rule out the batteries. They would not look at the inverter without ruling out the $300+ batteries first. The inverter is fried and you can see it with your eyes that the inverter is bad but no, they wanted their $300 for some batteries when you can get the same exact kind of battery at Costco for $69 a piece and it includes a Costco 1 year warranty so you are guaranteed coverage through Costco. We denied all of it, because I'm not paying $300 for some batteries when the inverter itself is a $200 part. We paid the mandatory $279 diagnostic fee for absolutely nothing, they did no work on our camper at all. We literally paid $279 for what felt like a place to park our camper for a month. However, none of that is the problem. The problem that I now have is that my camper is back home and the trim, woodwork and seals on the inside and outside of my camper are loose and coming apart and damaged when they were not like that 1 month ago. I called camping world when we got home from picking up our camper to put some things back and Jason the service manager did absolutely nothing except argue that we don't have wood in our camper and that seals come off in the heat when you drive away and too bad so sad because my husband signed the receipt when we picked it up. When we picked it up, nobody told us to do a walk around. No one told us to check the inside and we didn't think to either since presumably no one did any work on the camper. I know the condition of my camper when I dropped it off. I see it every single day in my driveway, Jason doesn't. I know what trim is inside of my camper, Jason doesn't. No the damage did not happen in the 30 minutes that it took to drive home like Jason claims it did. It also doesn't make any sense at all for the interior to get scratched and damaged in the 30 minute drive home like Jason claims. My camper is now damaged, the interior is scratched and the exterior seals need redone and camping world is doing nothing about it because like Jason said, my husband signed the receipt before we left. We were not told to do a walk around the exterior or interior. He was told to sign because he was agreeing to pay the $279 diagnostic fee, NOT that the camper was being returned in the same condition that it was dropped off in. Thanks for stealing $279, damaging our camper, and wasting a month of our time Camping World of Pasco! According to Jason, this is also not a "wood" material so you would be better off choosing to argue with a biscuit than someone as unintelligent as him. Our camper is parked under a structure at home so you're telling me that the seals that look like they were pulled on, came loose from the time that it was parked uncovered at Camping World for a month? Also, if you did make the unfortunate decision to take your camper into Camping World and use the extended warranty, be prepared for your camper to not only sit untouched for a month, but to then also make several back and forth phone calls with Camping World of Pasco and the claims department of the extended warranty because CW can't seem to figure anything out. Also, we were quoted 10-12 days for a microwave to be installed

I am in market for a 17-20' trailer but considering the reviews here about the Pasco branch I don't…read morethink I will ever give them my business. It is really sad that they treat customers that way and that they have such incompetent hel.

I would never recommend this company to anyone ever we paid over $2000 to have a roof seal redone…read moreas maintenance on our the roof. Now it's leaking which at this point has never done before!! We were told that are warranty was no good. And I turned in every ounce of paperwork they wanted!! Just called to see if we could be fixed and was told there's only a 90 day warranty on this ceiling. Then we'd have to pay for it again!!!! Scam, scam scam!!!! be safe and take your money anywhere else but here you might actually have it later!!!

They have great sales, but their service is horrible. It takes forever to get your RV back and…read morewhen returned the work isn't the best. This last time we needed a solenoid replaced under warranty. They had the RV for over a month and the wiring hangs from the chassis so low that it wouldn't take much for it to get hooked on something and ripped right out.

Purchased a trailer waited almost 3 weeks to do the walk through…read more Go to dealership after being on the road 5 hours, no one was around as all sales staff were at another lot for big sale. Our trailer was never detailed, all holding tanks were full! Isn't this illegal....? Vent cover on floor screw striped out. Urine smell coming from vent in living area and no heat coming from vent.. Now said trailer in the shop! Now..I can bet no maintenance was ever done on this trailer, just a quick wipe down of the inside and call it good.. The salesman we had to deal with was something else and not someone I would have working for my establishment. I'm sad that I have to write a not so good review. But I feel things should've been taken care of and the trailer should've been clean and ready for the new owners! There should've been some pride in the shop and follow up from management. Took trailer to local shop due to urine smell and there were Mouse droppings in the Ducting. Called click it they offered to take care of the chewed ducting by dropping the under belly. Went to pick up the trailer after they said it was ready and this is what we seen. Then we went camping and my husband noticed that the under belly was hanging. And this is what we are left to deal with. The previous shop we took it to never cut the under belly! This is laziness and a lack of respect of personal property at it finest. Now I know why there was no charge! And they didn't even replace the ducting to the bedroom and the black water tank was full! Thanks for the GREAT CUSTOMER SERVICE!

Used these guys to de-winterize my travel trailer because my normal dealer was booked up. Tried to…read morecall the service department multiple times but it only went to voicemail for 'Mike's phone.' Drove over to schedule in person, no one was in the service department customer service desk. Waited in the service department lobby. No one around for at least 10 minutes. Finally someone from the parts department asked me if I had been helped. Finally got someone to help me. Got the appointment scheduled. Informed them that service department calls keep going to Mike's VM. Dropped off the trailer for dewinterizing which also included replacing the tongue jack. Had to call them after 6 days to find out if the work was done or not. Again, all calls went to "Mike's voicemail". Confirmed that the number was the same as listed on their website. Drove to see service department. Again, no one in the service department lobby to help me. Had to walk around the building until I found another employee and asked them to send someone to the service department. Work was completed but no one called me. Again, informed them that calls keep going to "Mike's voicemail." Paid about $450. Went camping and find out that they never closed up the water heater tank so potable water kept pouring out the back of the trailer. Had to go buy a 1-1/16 inch socket to fit the anode rod so it could be screwed back into place. That is dewinterization 101. Unbelievable! Do NOT recommend this business. Customer service is not a high priority to them.

18 months and no warranty work done yet, I have called many times, and the lady owner said the same…read morething every time, I will look at your warranty request and call you right back, I never received those calls so 2 months ago I talked to one of the staff and he told me my work had been approved and they were waiting on parts still nothing, they have no regard to their customers unless you're buying a new boat of course. I couldn't imagine how long my boat would be on their lot until they would actually do the work. I will NEVER step foot on their lot again. I will fix my Boat myself. decent companies would keep their customers informed and happy about their purchase this one does give a Damn. I would give them a big Zero if I could.

This review is based on our experience with the owner. The staff does not deserve a one star…read morerating, but the OWNER went out of her way to earn less than one star. We arranged the purchase of a Axis T23 over the phone for 99,900 dollars, before fees and taxes. The purchase was handled this way as we are 4.5 hours away from the business, which they were informed of. On 03/26/2021 we drove 4.5 hours to get to Kennewick and to see the new boat in person. On our arrival we saw the boat as it was being cleaned up. The young shop person was very friendly and helpful. He took us on our demo ride the next day as our sales person was not available. He was a great help and is not reflected in the one star rating. During our first look at the boat, a older women, later identified as the owner, came outside and the first words out of her mouth were, who are you. We were standing outside the shop door so I did not get too concerned when she came within 6 feet of us without a mask on. We did not receive a greeting or a thank you for coming all that way to spend over a 100K at her business. She barked some order at one of the staff and quickly walked away. The next day we went out on the demo ride. Again, this young man was great. This was consistent with all the staff in the store, pleasant, professional, working hard to make the customer happy. That was true for everyone except the owner. The demo ride went great. It was time to close the deal. At the store we went to the business person. We brought up that the sales person had told us that we could receive some gear as part of the deal. This was in lieu of an additional price reductions. Boards, ropes, fenders, etc was related to us as being on the table. She knew nothing about it. She brought in another person, who was trying to be helpful, who said they only discount gear. He said he would try to call the other sales person. He came back and said he could not get a hold of him but would through in a wake surf board in an effort to make us happy. At that time we were ready to cancel the deal and head to Montana where a similar boat was available. The board supplied was a nice Hyperlite. Once we took a closer look at the package, after arriving home, we saw that the wrapping had a small cut in it and all the fins were missing. I hope they did not know they were missing, but who knows. At this time were told we could buy any other gear or supplies with a 25 percent discount. We went out to pick our board with the salesperson. Once this was done the owner walked up. Totally ignored us and began questioning, in front of other customers, the staff member about the board. She began arguing about the board being thrown in. She said it should only be discounted, then only at cost. The staff members had saved a 100k deal by following through on was our absent salesperson had promised. The owner acted in front of us like we were stealing something. The boat did not come with bumpers on the trailer guides or a safety strap. We were told Malibu and Axis did not put safety straps on the boat. We looked at the first Malibu for sale on the lot and it had a safety strap. We bought the trailer bumpers. The 25 percent discount quickly changed to a 20 percent discount. The owner reappeared as we were making the purchase. She again ignored us and ask the counter person who he was helping. Another customer had walked up to buy a couple items. She had the counter person stop helping us and help the other customers. As he was helping them, the owner began arguing with the counter person about the amount of discount he was giving us. She said it should be only 10 percent, not the 20 percent. This went on in front of the other customers. The owner was arguing over $5.00 dollars after we just spent over 100K at her business. Our entire experience with the OWNER ofTraveland RV and Marine was nothing but a negative and insulting experience. She ignored us, was rude to us, treated us like we were a problem and trying to steal from her. Not once did she treat us with any courtesy or respect. Not once did she say the words, "thank you" to us. At least three times she came within 6 feet of us, inside the store, without a mask covering. I don't know if it was because we were from out of town, or because she was upset that one of her staff was working to save the deal and fulfill what her salesperson had promised, or we received a $5.00 discount. What ever the reason, she, the OWNER, went out of her way to treat a 100k customer with contempt and disrespect. I think her staff does a good job and are generally professional. It appears from our experience that they cover her unprofessional, egotistical and disrespectful behavior. If I could do it over again, I would of gone straight to Montana to make our 100K purchase.

I'm late submitting this one. We'll start from the beginning... Dec 2023! We had been on the hunt…read morefor a very specific model 5th Wheel for quite a while and with it just rolling into Jan 2024, those 2023 models were on awesome close out prices and we found it at Blue Compass in Pasco, WA. We live in AK, so we have been prepared all along to take a road trip to pick one up. The moment we called for more info, the salesman was super energetic and motivated to help us. He was quick to send us info, quotes for additional upgrades and even a tour via FaceTime. He also assured us that management would allow us to store the unit there until May, when it's safe to make the drive through Alaska and Canada. We were thrilled. We decided to go the easy route and just go through them with financing, so we gave a cc to put money down to hold it and waited to hear from the finance person the next day. We randomly get a call that everything looks good, but they want more money. Enter confused look! The salesman says they will need a percentage down to move forward with the financing, that it's a requirement. Sigh... we're told that there are no lenders that will do 100% financing and they need at least 10%.... Sigh.... Okay. The financing gal calls later in the day and and comes back with this ridiculous APR and I questioned it... literally "Are you sure that's the best you can get us... blah blah blah"? She assured us it was because of the horrible economy but that it would be easy to refinance to a lower rate this summer. Fair enough... this is a high dollar item. We decided we would move forward.... Booked airline tickets, hotel and car to head down to take care of the paperwork in a day. The next day, a little bothered by the APR, we find out our very own bank will do RV loans to this caliber, their loan rates are lower and we weren't required to put anything down. Wait... what?! Literally done in 10 minutes and received the loan check the next day! Well... it turns out they don't want you to get a better deal with your own lender and they were pissed! After a lot of heated back and forth, I finally asked if they were reneging on the deal and they didn't. We fly down, sign their paperwork and the tension was THICK with management and the finance gal! We did a walk through, pointed out numerous things that needed to be fixed on the list and honestly left happy because of the salesman Zack. Fast forward to the beginning of April, I had been in contact with the service department numerous times to ensure the punch list is done and set the appointment for our arrival in the middle of the month. Several texts with Zack on the drive down the Alcan, assuring him we would be there at this specific day, first thing when they open! Cool, everything is set and we are super excited. We arrive at opening and nobody knows who we are, that we're there to pick up a rig or anything. The service guy was off that day and didn't tell anyone apparently. The rig is pulled out of the lot, filthy with bird poop in numerous spots and they can't clean it for us either. None of the repairs were done, they seemed annoyed when we asked to show us a few things and admittedly, we were pretty pissed with the service department, they were definitely lacking on every level! We requested several things be mailed to us and we would fix them ourselves and here is it, I'm finishing this review in July 2025 and we've never heard from them again. No checking in to see how our rig is, if we're happy with it, if there's anything they missed or anything... and honestly, it's probably for the best. We love our rig, the salesman Zack was amazing... absolutely nothing else to say positive about our experience with BC though.

I purchased my RV from Blue Compass RV (formerly Blue Dog) in February. My sales rep was fantastic…read moreand the only reason I initially chose this dealership. Unfortunately, everything after the sale went downhill fast. I was forced to return three separate times to re-sign financing paperwork due to repeated errors made by their finance team. Despite voicing my growing concerns about the loan status, I was constantly reassured by finance (Lozano) and management (Alison) that "everything is fine." That was a lie. Eventually, I called the bank myself -- they had no record of me. Only during my third re-sign, after I insisted, did we call the bank together and finally confirm my loan was approved. Because of all the dealership's delays and errors, I was told -- in front of a bank rep -- that the dealership would make the first loan payment. But once I got online access to the loan, it was marked PAST DUE. No payment had been made. I reached out immediately -- no response. Just a vague text from Alison saying Lozano wasn't in. No one ever followed up. Blue Compass RV made a verbal promise to correct a mistake they caused, and then ghosted me when it was time to follow through. Now I'm left dealing with a late loan, credit risk, and zero accountability. Would never recommend. Once the sale is done, you're on your own.

I was pressured into buying a motor home a year ago and I still haven't used it, i tried to say no…read morebut the Next thing I know I was signing paperwork. My wife and I were just looking at the time! Now I am stuck with a motor home we are not using and paying for the loan I didn't want from the beginning, I can't afford this and now I'm stuck unless the company buys it back! Within a month the tip out stop working, no record when the oil was changed, had to buy a new battery already for the engine! What next? I wonder if the lemon law applies? We still have no idea if the TV's work. I just want our of this deal!!!

Don't, just don't trust Dwayne as far as you can toss him. We live in California, found a 2022…read moretrailer on their lot on the Internet because it's a specific make and model we wanted. Asked him on several occasions beforehand and put some trust into him. He said it was spectacular and in great shape and turned out it was total junk that they picked up from an auction that somebody had stripped clean and they (guessing Dwayne?) had put a bunch of cheap couches and refrigerator and bed and TV and other stuff in. The awning was baked and the sewer connection was even cut off and just plugged because this trailer had clearly been permanently connected in a trailer park. He did not lie, but he did not disclose and let us drive 12 hours each way only for us to get there and walk away because it was a piece of crap - literally as the black tank was actually half full meaning there's a mound in there of dried up stuff from having the valves open permanently in a trailer park... If you walk on his lot and see something you like, great but make sure you inspect the hell out of it and don't trust him...