To much to list but after two times to work on my boat there was a very important check missed that cost me an upper unit. Current mechanic said when CMC did previous work they failed to check shaft tolerance which would have shown another issue and much cheaper repair than what I'm now paying. Never again! read more

Charged over 650 dollars to replace pump impeller on Yamaha outboard. About as expensive a shop as you will find in the state.

I bought a second boat. These guys continue to go above and beyond. They not only did their usual inspection, but also did a double check for leaks, did free installation of my battery, and took the time to teach me about my new boat. There were so boat stands that I may have needed to patch up a small crack. Owner says, "Go ahead and take them if you need them." No charge. In fact, I don't think he was even going to write down who took them. They are just nice people who trust that you will bring them back. One small note...this business is becoming very popular. Word spreads fast in the boating community. It took them two weeks to look at my boat. I gladly accept this. It means they are doing well...and they should. Thanks Jim, Travis and the rest of the team at Columbia Marine. Outstanding service. read more

One is too many stars. In early November, 2020 I was contemplating the purchase of a used 1999 Bayliner boat, located in Kennewick WA. As per good business practices I wanted a thorough pre-purchase inspection done on this boat and trailer. Knowing no one in the area, and living in Eagle Point in southern OR, I searched the local area (Tri-Cities) for a boat repair facility that would be able to provide me with such and settled on Columbia Marine Center in Pasco. The boat owner agreed to take the boat in for this inspection. After speaking with a man named Andrew @ CMC twice on the phone regarding what I was looking for and sending a document to him listing the (minimum) items I was concerned about, we agreed on an inspection to be done, price, and appointment for 11/11/2020. I received, their (seemingly very minimal) inspection results printed on the invoice through the boat owner, who was given my inspection and receipt upon picking up his boat on the afternoon of the 11th of November. I had agreed with Andrew to pay for and get this inspection when I came into town on the morning of Nov. 12th, but CMC would not release the boat back to the owner until the inspection had been paid for (on 11/11/20). Andrew had never mentioned that the inspection had to be paid before the boat would be released until the owner came to pick it up, which caused some consternation on the owner's part; had Andrew told me this in advance, instead of agreeing to take payment from me the following day, I could have provided my card by phone when we set up the appointment. After a very heated discussion with the shop owner, a Mr. Travis Toroni, about the timing of the payment and who actually had a right to receive the inspection I had contracted for, I agreed to let them release the inspection to the boat seller and take my credit card over the phone so that the boat owner could get his boat back. This was a huge mistake. Their inspection was minimal and did not cover a number of the items Andrew and I had agreed on. Moving forward two days to the 13th of November, after sea trial with the owner on the 12th, and based on any negative indicators from the CMC inspection, I purchased the boat and trailer. On the 14th I hooked up the boat and started the 400 plus mile trip home. About 60 miles into my journey, near Boardman, OR, one of the tortion axles on the trailer failed and sheared off the trailer. Six days later and over $4200 in material and labor costs, an unplanned trip from Boardman to Spokane to pick up new axles from trailer manufacturer EZ-Loader, and having to rent a space in a monthly storage facility for the disabled boat & trailer so that I could make the aforementioned trip to Spokane, I was finally able to continue my journey home. On Dec. 1, 2020 I placed a call to Columbia Marine Center owner, Mr. Travis Toroni to inform him of the events and see about a refund of the inspection fee, due to the obvious lack of having properly inspected the trailer axles. He had my call on speaker phone and was with his employee, Andrew, who said that he had previously told me they are a boat shop & only inspect the lights on trailers. This was a lie; he had NEVER said anything to me, despite my written directions to inspect the trailer, about them not inspecting the trailer. I did not press for any remuneration from them for my costs incurred, I simply asked for a refund of the inspection fees of $434.40. Mr. Toroni's response was, and I quote, "ain't gonna happen". read more

I can say enough about my positive experiences with Columbia Marine Center. I ran into a family emergency that required me to be out of state for a few months. It was sudden and unexpected. CMC came to my rescue in helping me get my boat winterized just in the nick of time. I would have surely had thousands of dollars in freeze damages. Although I know they can't possible help everyone in every situation, mine was unusual and pretty traumatic. They went FAR and ABOVE what you might expect from any business to help a customer in a desperate situation. I will never forget how they were there in my time of need. That is a rare thing these days. I've been using their services since I bought my boat a couple years ago. Their prices are fair. Their staff is friendly and helpful. I highly recommend them. read more

Our experience here was very negative! We had them de-winterize our boat. They quoted us $200 on the phone, then 10 days later they called and said it would be $400! When we picked it up and asked them why it was so much they told us they spent 3 1/2 hours on it. Either they are completely incompetent or they padded their labor hours! There is no way it should have taken that long! We will never use this company again! read more

Great place! Great service, they will work with you to find your problem and get you back on the water as fast as they can! Highly recommened. read more

I can't even begin to tell you what an amazing team this is. I came from a different boat repair place in town that was recommending a new engine and we were devastated. Travis, Jim, and the team did an incredible job and were able to get our family on the water with a MUCH more conservative solution and we've been loving our time on the river. I trust them wholeheartedly and appreciate their honesty. read more

Absolutely the worst place around to get boat parts!! I ordered some parts from Here and when they came in they where the wrong parts. Found this out after I got home of course. so I went straight back to try and get the right parts. Well they didn't have the parts on hand so once again I would need to wait. so I decided to go somewhere else. Asked for my money back for the parts And I was told no returns on special orders. I was not happy you order the wrong parts and now I can't return them!!?? I didn't even have the parts an hour and the packages where unopened! Long story short I got my money back after getting a little pissed off and yelling at some mentally challenged employee who couldn't even order the right parts in the first place. I will never be doing business with them again! Worst customer service ever! read more

This business is a disaster! They are all smiles upfront but the work they did for me was botched. The quote they tried to gave me over the phone was vague and inflated. The rep I talked to(Jim) was so busy trying to talk me into things I didn't want that I could not get a word in edgewise to clarify what work I expected them to do. They put in a gimbal boot kit that was not the correct one for my boat. They did not install the water line correctly(left it too long and was kinked). They charged me for 64oz of gear lube even though the capacity for my unit is 32oz. To top it all off, they failed to put any gear lube in at all! After 2 hours of use the out drive failed due to lack of oil! When I took it back to investigate why there was no oil in the gear box they got defensive to the point of Jim getting in my face. They claimed that it was not their problem. I'll tell everyone I know about how awful this place is. I'll never go back! read more

Worst customer service I have ever had. After having my boat in storage for the last few years I wanted to bring it in for a service and just have a general once over. I spoke to the service manager on the phone on a Monday. He told me that they could work on the boat regardless of the engine brand and that it would take about a week to get it in. Up to this point they were very friendly. However it was a completely different story once I arrived (Drove boat up from Eastern Oregon mind you). They stopped paper work as soon as I mentioned the motor brand, went got some information off of my boat and told me they would prefer to not work on it. Or I would have to wait a minimum of four weeks before they would touch it because of age. The place was full of boats older and in worse condition and was no impressed. read more