To much to list but after two times to work on my boat there was a very important check missed that…read morecost me an upper unit. Current mechanic said when CMC did previous work they failed to check shaft tolerance which would have shown another issue and much cheaper repair than what I'm now paying. Never again!

Charged over 650 dollars to replace pump impeller on Yamaha outboard. About as expensive a shop as…read moreyou will find in the state.

had a new motor put in my boat bought the motor from this guy less than four hours later stripped…read morethe teeth off the distributor stripped out the boat holes on my starter now I can't get him to respond to me worst $5000 I've ever spent I do not recommend him at all

I called and was told by Kay to call Friday to make appointment to drop off my boat. After 5 days…read moreof text and messages with no returned response, I gave up. Not Good Buisness Practice.

Absolutely a horrible experience. I stopped by on a Saturday, hoping to look at some used boats…read morebecause we are in the market to buy one and we walked around for about 30 minutes, looking at boats none of which had any type of marks or tagging to show us which ones were even for sale or not or how much they were, but they were all sitting outside getting dirty and yucky, and didn't look like they had been cleaned or cared for at all. Not one person even came out to ask us what we were looking for or even try and help us at all. I honestly don't know how this company stays in business or how they sell any boats at all because we were honestly in the market to buy one and yet going to this dealership you can't find anyone to help you and can't even figure out which boats are for sale and which ones aren't. I have no idea how a business does business this way.

This is a great place to go too for anything from a boat to a life jacket and so much more.read more

First off, Andy is a rock star.  I don't use that term lightly, but I'll explain more below…read more  We have been struggling to get our 5.7L I/O running this whole boating season. After having the carb rebuilt elsewhere and being assured that everything was tip top, we dropped the boat in on the Columbia and the boat wouldn't start. After a quick Google search, we found Performance Carburetor Services. We met with Andy around closing time and ran through the issues. The next day, Andy had rebuilt the carb, fixed issues the other mechanic had introduced and then met us on the water to make sure the boat would start and run as it should, and ended up finding the root cause of our issues, which had been a failed electric choke thermostat power line. Andy adjusted the carb to run as is intended, and got us out on the water, and ended up diagnosing an unrelated ignition problem to boot. Andy's skill, knowledge, and integrity are top notch. I would drive from Seattle back to tri cities for future maintenance on the boat and my cars for the expertise and professionalism experienced with Andy and Performance Carburetor.

Took my boat in to get the trim tabs fixed and within a couple hours I received a call about it.read more

The first time we had a problem with our boat, I called Tyler at Sundown. I took the boat to his…read moreshop and he immediately knew what was wrong and fixed the problem within 5 minutes at no charge. The next time I had a mechanical issue, Tyler met me at the marina, spent 15 minutes on my boat diagnosing the problem, fixed the issue and only charged for replacement parts. He has done some major work on my boat as well in a very timely fashion and at a great price.

This crew is absolutely fantastic! They got my car in the shop quickly, worked easily w/my…read moreinsurance, and did fantastic work- going above and beyond expectations.

The service, communication were top notch, the work done on my vehicle was even better. Not only…read moredid they do great work and keep me updated, they detailed my car inside and out to the point it looks brand new. I don't think any company that takes that much pride in what the present to their customers is going to do anything but a excellent work! The office dog was also amazing! :-) and the staff couldn't have been more friendly! I will take all my body work to Nolan's. Well I am not the Laura P. from San Fran, I am from West Richland.

Horrible experience, horrible service, my boat was damaged and burglarized while in the care of…read moretravel land and they refused to make things right or take any accountability. My boat has now been classified as a bio-hazard by my insurance company. Do not take your boat here. I brought my boat to travel land to have it winterized. It was broken into, burglarized and sustained massive damage to the boat itself during the act. It is now a biohazard after police found a meth pipe and evidence of use in my boat and other paraphernalia while under the care of Travel land. When the service manager called to inform me of the event he immediately told me that they were not responsible and had no intentions of making it right, to contact my insurance if I had it and I'm on my own. The service manager literally told me this analogy in response to my complaint "If your parked car was broken into while shopping at Walmart. Walmart isn't responsible for any damages to your car" Then demanded I pay for the winterizing after my boat has now become a total loss by insurance standards. I was informed by KPD that this is a reoccurring event with Travel Land and they have done nothing to prevent this from happening time and time again and will not press charges on the people that do get caught. They have been able to dodge legal action by stating they are not responsible for any damages or theft and have no liability while under the care of Travel Land in the fine print. It is disguised so you don't know what you are signing, they simply show you a brochure with different service packages, have you circle and sign the package service you want. Little do you know you have just given them diplomatic immunity to any responsibility via fine print on the back of brochure. Now I am out of a boat after making one simple mistake. Taking it to Travel Land for winterization. DO NOT DO BUSINESS WITH TRAVEL LAND

I must preface my review with the following disclaimer - when we bought our boat at Traveland, we…read morewere complete novices and didn't know what we didn't know. We should have done more research, and unfortunately, we trusted that a dealership would be fair and honest. Now, for the facts. In June, 2014 we bought a used wakeboard/ski boat from Traveland. The boat had (?) 450+ hours, was never used in salt water, had one previous owner, etc, etc, etc. They provided a one-month warranty (?) and away we went with our first boat. What we have since found out: -boat has had at least 3 owners, including at least one on the west side (Puget Sound) and has spent considerable time in salt water (more on this later) -odometer does not work. boat has/had at least 600 hours on it when we bought it -boat has all kinds of mechanical problems that would be readily apparent to a decent mechanic but are completely hidden from a novice boat buyer (me) We've spent over $4,000 on repairs to this boat, trying to keep it in running condition and so we can honestly sell a functioning boat. We had to have the entire transmission rebuilt due to a seal failure (water in the transmission), which existed long before we bought the boat. The mechanics at Sundown Marine have known this boat for years and were shocked Traveland would sell it without fixing/disclosing the problem. When Sundown pulled the engine to fix the transmission there was evidence of corrosion due to salt water usage. In short, Traveland is a terrible place to do business. I would not trust them with another purchase and I feel sick every time we drive by.

I bought a used side by side, Arctic, Wildcat 1000x. I was advised to have it serviced by a…read morecertified dealer before using it, so I did. JMC was the nearest dealership to me. I asked them to give it a tune up, check for anything that might be wrong with it and told them it was throwing a code that I wanted addressed. They said that the code was an old one and cleared it, that it didn't need the crankshaft sensor replaced but that the plugs were fouled up so they installed new ones. I also had them replace the old oil and filter. They said that was the only things that it needed. When I got home I rolled it first ride out and was advised not to run it again until the plugs were checked because it was upside down. Upon taking it apart to check them, it appeared that the plugs were not new at all, nor were they the same brand. I showed them to my brother who's very astute about power sport products and he said that they were not new. He called the service department on my behalf. After a lengthy conversation with the manager it was made known that the technician only changed one of the plugs. They charged me for 2, and billed me for the labor for installing 2. He said that wasn't ok and they needed to refund me 1/2 the labor and cost of the missing part. He was told that I could come pick up a new plug for the one that I was charged for but they weren't going to compensate me for the labor. He asked to be put in touch with their district manager but instead the owner gave him a call... The owner said that they would not be giving me any compensation and that I could come pick up a plug. He yelled and swore at my brother and claimed that it was all an accident, that I was told that it was only going to be the one from the start. That WE were trying to get one over on THEM and it's not their fault... even though I WAS told that they were going to do both and got charged for both. The woman who I spoke with was very clear about it and I even asked her about how to avoid that situation in the future... Their shop is over an hour away from my house. The cost of the fuel wouldn't justify the drive vs the cost of the part. Moreover, I had expressly stated that it was a new purchase, that I wanted to get anything done that needed to be done and replace anything else that needed fixing. When we took it apart at our own shop not only was the job that I got charged for not done, the clutch/belt casing was broken with a huge hole in it, the seat release leavers were broken and the air filter was filthy. I would have gladly had all that fixed but they didn't tell me that those things needed to be addressed. If we had wanted to do the work ourselves we would have but we wanted it serviced by a certified Arctic Cat mechanic. Unfortunately we are doing the work ourselves and still got charged. Bottom line: they did shotty work, the owner was highly unprofessional and rude, sub quality/overpriced products and their "compensation" was a joke. Don't do business with this company . They will surely try to fleece you.

I called and was told that the service manager would call me back, but she never returned my call…read more I called a second time, and Mark said he would connect me to the service department. After 20 minutes, she finally picked up, took some information, and put me back on hold for a long time. Don't waste your time and money here.