Jordon is the Best. Zero stress. Best pricing on the west coast. Family business so easy doing…read morebusiness with them.

I've worked with Hector at Archibalds a couple of times now, and every experience has been nothing…read moreshort of excellent. He's consistently professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Whether it was my first purchase or this most recent one, Hector made the process smooth, transparent, and even enjoyable. He takes the time to understand what you're looking for, answers every question patiently, and always works hard to get you the best deal possible. If you're looking for someone at Archibalds you can truly trust and feel confident returning to, I highly recommend Hector. He's the kind of salesman who makes you want to come back again and again.

I was hesitant to go to the dealership when my car broke down. They often have a reputation for…read morebeing more expensive but I was so pleasantly surprised working with BMW. It was the making of a nightmare situation as more and more problems were revealed with my car but they were so great in working with me and keeping me updated. The best was that I was able to tell them my budget and they worked so hard to get my car up and running for the price I set. Having my car break down could have been devastating but the wonderful people at BMW made it bearable. I will definitely be going back.

just now New My…read moreexperience with Tri-Cities BMW was extremely disappointing. The salesman by the named Miguel Reyna, without my verbal or written consent, he proceeded to run my credit report. At no point did I authorize a credit inquiry. This action is not only unethical but also a violation of consumer trust and potentially unlawful under the Fair Credit Reporting Act. He took my personal information/ social security that BMW has (I have purchased several BMW in the past) I expected professionalism and transparency, but instead was left feeling disrespected and concerned about how my personal information was handled. Customers deserve honesty and clear communication when making such an important financial decision, and unfortunately, that was not my experience here. I would strongly caution others to be vigilant when working with this dealership.

They sold me a car with a dead battery, dry rotted tires, spent alternator, defective door locks…read more The sales man could not be more condescending. I got screwed as a single female with no experience at this dealership. And I had cancer! These guys are the WORST!

Shout out to Fabian (sales) and Susana (financing). I was wanting to purchase my new car from…read moreout-of-state, and two hours out of town. I cannot tell you how smooth my transaction was, between communicating about my want for my car, and then it picking up today!!! Any questions I had were answered extremely quickly, any photos or videos I wanted, Fabian always responded graciously (even though I'm sure he was busy). And to Susana, you are a Queen!!! In and out within one hour. I'll be back.

I had some cleaning up hard water stains completed here. They did a fantastic job and the car never…read morelooked better. In fact, I never wanted to drive it again. It was so clean. I will say that it was pretty costly though. Maybe that makes sense but I guess I just wasn't expecting so much for an exterior clean - but it looked great.

This review pertains only to the window tinting services of this company. I am sure the other…read moreservices are great based on other reviews. I was very disappointed with the service I received for window tinting. I initially did not want to write a review as I also am a small business owner and recognize the impact negative reviews may have on local businesses, however, after discovering more damage to my car I felt the need to warn others about the window tinting services. I requested standard window tinting on my brand new 2025 vehicle I purchased 7/3/24. My initial appointment was on 7/26/24 and I dropped my vehicle off at 9:00am. Just before 6:00pm the technician contacted me and asked if I could bring back my vehicle in again another time in order to complete the back window during a second visit as they ran out of tint after trying a few times to place the tint on the back window. I travelled from Spokane for this service, but agreed and went to pick up my vehicle. Upon getting it home I saw there were several spots the tint was applied very poorly, and it was almost a mirrored tint rather than just a dark tint. I immediately texted the technician my concerns, and then stated I would just like to have the tint removed all together. The technician stated the shop could address the concerns on my next appointment which was scheduled for 8/9/24. A few days after my initial appt on 7/26/24 I noticed one of my back port windows had scratches ALL the way around the window that looked like someone was tracing the size of the tint to cut out. On 8/9/24 I again travelled from Spokane and the technician asked about my concerns. I told him I did not feel the tint was done in an acceptable way. He stated that was why they wanted me to come back in to "fix" the feathering or something. I told him that I also noticed there were scratch marks around an entire window and I'd just like the tint removed. The technicians tone immediately changed to more snippy after I brought up the scratches and he said he was sorry I did not like it and they'd take the tint off. No refund was offered at all. They took the tint off, and that all went fine. Now, on the date I am writing this review, 8/15/24, I notice that there are also scratch marks all around my entire back window as well. I am very upset that I have had this brand new vehicle for just barely over a month and now I am left with scratched windows, no tint, and wasted money.