Yuri with Basin Towing was extremely professional, he had excellent communication & made the entire…read morebad experience less stressful! Once he received my service call for a tow he called me to let me know what his estimated ETA for his arrival was which was very much appreciated because I was very worried I would be waiting for many hours. Then when he was about 15 minutes away from arrival he text me to let me know and said it was OK for me to ride back in the tow truck which was awesome because my husband was at work and I was over 20 miles from home so it would have been a long walk in the dark down hwy 17. When he arrived he was super polite, handled my vehicle with care and was well prepared for how to seemlessly get my little car loaded & hooked up to be towed safely. I was in the middle of a VERY long hold on a phone call with the delivery company I was working for & delivering a Home Depot order when he arrived, he was so polite & asked for my permission to move my car how he needed to position it accordingly. When I got into the tow truck he was super friendly and chatted with me the entire way home so the ride wasn't awkward at all. When we arrived at Les Schwab he again unloaded my car with care, precision & skill. I also still didnt have a ride home even though we were back in Moses Lake so I was going to walk home but he gave me a ride back from Les Schwab to my home in Knolls Vista. He knew I was a delivery driver & that I was in the middle of a Home Depot delivery when my car blew the tire. He offered to take the bag of cement I was delivering with us so I didnt have to come back to get it before I returned it to Home Depot. Yuri was ABSOLUTELY Aaamazing Start to Finish! There was'nt anything that he could have been more amazing at. Today was a bad day for me because Im down & out to be able to work and make money.... but Yuri TOTALLY Saved the day!!!! My car is where it needs to be for repair & Im home safely. He literally provided the ABSOLUTE BEST Service I have EVER had! If I could give him 500 STARS I would. Thank You Yuri, you were exceptional! If I was ever needing a tow service again I want it to be Yuri w/ Basin Towing & Repair LLC in Moses Lake. Thank you kindly for all your efforts, you are BEYOND APPRECIATED!! Soo if you need a Tow Company Basin Towing in Moses Lake should be your FIRST PICK & Ask for Yuri if he is available because he provides TOP NOTCH SERVICE! Whoever the Boss is needs to give him a Raise!! ‍‍‍

Our Outback broke down yesterday on a remote Eastern Washington country road with spotty cell…read moreservice. It was very hot and actually a rather desperate situation. Yuri spoke to us promptly after we contacted our insurance co's Roadside Service arm. His encouraging tone and proffered personal cell number were reassuring. Midway through orientation, we changed the original, smaller, city we had chosen as a destination to a larger one, somewhat farther away (there was a dealership there). Yuri was cheerfully adaptable and said he would drive us and the vehicle anywhere. He was very diligent about the actual towing and safety issues regarding our car and us. He was sensitive to our comfort in his rig and offered to stop anywhere along what was a pretty long ride. Yuri has honesty and moral values we appreciate. So without any reservation, we would recommend Yuri and Basin Towing to anyone. This man is a Godsend when someone is in a dangerous and difficult situation. Basin Towing sets a high mark other emergency services should shoot for. We would use Yuri any time.

I had a AAA call to J bird and Cole came to my assistance. He was able to see and fix my issue and…read moreget us back on the way. 10 out of 10. He is a great way to represent J Bird and Moses Lake. Thank you Cole and J Bird.

Most amazing helpful staff Tom and Rhonda were truly the most kind informative and helpful people i…read moredefinitely recommend this towing company

I waited over two hours at 3 a.m. for service, only to learn through AAA dispatch that Vista Towing…read morehad no drivers available because they were out of town. I received no direct communication or updates from Vista during that time, which left me stranded in a difficult and unsafe situation.

They closed at 5. I thought I had a reservation, and showed up at 4:30. My online reservation did…read morenot go through. Instead of helping me figure out why I didn't have a truck when I needed one, and was in obvious panic, the counter person refused to wait on me, and at 4.45, came to my car so do and threaten me with law enforcement if I didn't leave. Rude. Aggressive and very disrespectful

My car seemingly blew up just East of Moses Lake, pretty much every light on my dashboard came on…read more I have roadside assistance through my auto insurance, and they were zero help. Thank goodness I found Daniel! My girls and I would have been stranded. He picked us up real quick and was able to fix my transmission that same week. Very professional, fair pricing, and the absolute expert when it comes to Subaru's. I feel very lucky we were in such good hands. I definitely recommend Daniel if you're in need of towing or repairs.

these guys towed our truck, took $5000 for an engine replacement and then never fixed it. we spent…read moremonths trying to get our money back, and never did. luckily we got the vehicle back but without the engine installed. had to send two guys to force them to give us our stuff back. screw these clowns. they're well known as thieving pieces of sh throughout Moses lake

Initially I had considered writing a very poor review. But I came to the understanding that my…read moreimpression of Agri-Fix as a company was way off. I was in a very tight financial vise at the time that my car's lower ball joint snapped while the car was in motion. The one and only option I could afford at the time was to let Agri-Fix take my car to their yard, and attempt to initiate contact between them and my insurance company. My insurance company wound up not being willing to work directly with them, and rather only allowed for me to receive a reimbursement for the tow once I had paid upfront. Due to several mutual miscommunications and misunderstandings, I had trouble getting my car released from the yard, which was a problem considering I was to be charged rent for storage each day it remained there. I became very angry and convinced the company was being intentionally dodgy, in order to squeeze me for money I did not possess. I called Agri-Fix later on with a question about a charge, and found myself speaking to the wonderful owner, Amy. I told her about the miscommunications derived from the employees I had been in contact with, and how what should have been an event that led to the immediate release of my car, I wound up with 11 days of storage fees, each at $89. Rather than ignore me, Amy listened and understood, and did her best to personally see to it that it be made right. She and I worked out a price option that I could afford and didn't diminish her work's value. It is only because of this integrity, on her behalf, that I will be able to afford my bills. I want to note that the miscommunications that occurred were not in poor reflection of her team, but rather simple misunderstandings. Thank you to Agri-Fix, for being willing to operate as a human oriented company, and for the owner's honor and kindness. I would highly recommend Agri-Fix for all. I would add, especially those unnerved about being taken advantage of; for my personal experience with them has proved to be of honesty and character.

Agri-Fix went above and beyond. Our driver was professional, communicative and extremely courteous…read moreand gracious in accommodating a special request that made my life as the customer significantly easier. The best part - TOW TRUCK KARAOKE. Nothing passes the time like belting Phantom of the Opera, Queen and other classics while driving through the Palouse. It will forever be a bright and hilarious memory on what started as a pretty rough day. I highly suggest Agri-fix and karaoke for your towing and emotional needs. 5 stars.

Do not go here!!! schemers. brought my car in because of a bad oil leak and to get my brakes…read morechecked. didn't diagnose my any brake problems or fix oil leak. Did a blow by test and recommended a new engine. Took my car to a shop that has worked on my Subaru before and they fixed my oil leak and had some brake problems fixed. Couldn't find any problems with the engine.

These folks are great very friendly and very nice waiting room and quick on small jobsread more

I needed wheel bearing seals on my Freightliner chassis motorhome. 509 said they could fix me up in…read morejust a few hours. Every shop in Wenatchee (home) refuses to work on MH chassis's. Joseph was polite, respectful and VERY helpful! THANKS!!

From the owner: We are a local family owned business. We pride ourselves in treating our customers vehicles as our…read moreown. We will do everything we can to keep your vehicle operating safely to keep you on the road.

I literally made a Yelp account just to say how great these guys are!!…read more Late Saturday night, on our way home from a long day of work and travel, my wife and I hit a sudden stretch of ice that sent our ford expedition spinning off the road into the deep snow on a slanted hill. We were decently far out of town and had seen only 1 other car come by in the 30 minutes we spent trying to dig out, who also nearly got stuck. We called Tow Pros and they sent a truck out to save us immediately. The conditions were so icy, that they called a second truck out to help winch us out. Never once did either of the Tow Pros guys make us feel silly or embarrassed for needing help - in fact, they just seemed thrilled to be doing their job and helping us, even at midnight in the 18 degree weather. And they did it quickly! They gave us tons of tips and encouragement while saving our butts and for an incredibly fair price. 10 out of 5 stars

We had a terrible wreck into the water and snow and ice and dark, horrible. Out of the storm comes…read morea big happy guy ready and willing to help us and get the car out of the lake and keep us calm and assured. Considering how bad the weather was they got to us in a hurry and I cannot thank these guys enough and brag enough about the excellent customer service we got. Thanks tow pros...you are professionals