Our 43' motor coach broke down on a desolate stretch of freeway, around noon on Labor Day. Our…read moreroadside assistance could not find anyone willing & properly equipped to tow us, and we had repeated calls with them for the next 11 hours. Once daytime turned into dark, we were even more vulnerable on the narrow freeway shoulder, so received police assistance, and they reached Damar Towing in Pasco WA. Damar, a true Angel, arrived by midnight. By ~1A we were safely towed off the freeway and tucked into his locked yard. In the morning, we were greeted with coffee and tamales prepared in Damar's outdoor kitchen. Then, Damar picked the best-suited repair shop for our particular situation and towed us to that location. The engine repair shop (NorthTech) came through, and we were back on the road by mid-afternoon. If I could give Damar 20 stars, I would! Not only is he a kind human being, but also he's the most meticulous tow truck driver we've ever encountered. To top it all off, he called several days later to find out if we'd had a good repair and safe trip. That was a true first among tow truck operators!! Damar, thank you again and again.

If they show up at your accident do everything you can to ask the police to use a different towing…read morecompany. I had an accident late on a Monday night, at the time the guy towing was so nice and even retrieved keys that had scattered and my glasses that broke off my face. That following Wednesday evening I called at around 6pm to ask when I could come to collect the rest of my personal items like clothing, car seat, and other items that I did make clear I wanted at the scene of the crash and on the phone. He looked up my information and told me they still had my car since NO REGISTERED OWNER HAD RELEASED THIS CAR. So cool he tells me I can come tomorrow (Thursday) between 8:30am and 4:30 pm to get my things, just needed a 30 minute notice. As I am working my father called on my behalf Thursday morning to just make sure what lot I'd be going to and to see if my time I picked would work. My car was gone. GONE. Obviously no one called or arranged this, and in our panic we were LAUGHED AT. The supposed owner I spoke to laughed hard at not only my father but me who called right after him. It took me 15 minutes on the phone until he FINALLY wanted to help me try and even get my items. He was too busy laughing the first 15 minutes at me and saying that we had called and it was my fault. I finally broke and cried and begged for my items to be found, and that's when he finally started to look for where my car was and how to help. Turns out, my car left their lot WEDNESDAY MORNING AT 10AM!!!!!!!!!! This same 'owner' was the one who had told me Wednesday NIGHT AT 6PM MY CAR WAS THERE. How was my car gone at 10am that day after I supposedly released it FULL of my items(I was currently in the ER at this time getting looked at) but also never left and I can still come for my items? When called out all he will do is yell over you and hang up so don't bother. They are liars and scam artists who might've mad an honest mistake here but instead of telling me the day I call, I was lied to very boldly and had to figure this out on my own on where my car went and how the AMAZING other company will be getting my items back to me.

Only good things to say. Very professional and nice to work with. Had them help with transporting a…read morepiece of equipment.

Sept2025, Had an alternator failure on our diesel pusher and needed a jump start. Dispatched by…read moreGood Sam Roadside, the team that showed up at our RV site was very friendly, knowledgable and arrived early!! They knew what they needed to do, had all the right equipment and got the job done in a matter of minutes and we were on our way home!! Would not hesitate to call them again when in the SE Washington state area.

Wow, what a great experience. Many times when you have a breakdown situation in the middle of an…read morearea where you are not aware of who best to call, you are fearful of the journey you are about to go on. In this case, I feel like I hit the jackpot. Dale was honest, said what he would do, did what he said, and gave me the information I needed. Although our commercial truck ended up needing to be towed which was unfortunate, Dale got to our truck within 45 minutes, ran some tests, read some codes and I had what I needed within about an hour or a little more to make an informed decision. Dale will be our first call for any of our mechanical needs in that area moving forward. Some of the best valued service we've received in a long time. Thank you Dale!

Despite being super busy he was able to come by after dark, around 10 pm to the rv park we were in…read morethe take a look at our 40' DP. He knows what he is talking about and has a lot of experience. He recommended a fantastic shop nearby that got us in quickly for repairs. Appreciate the help

Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone.

Terrible customer service! This place shows absolutely ZERO urgency to do their job and get your…read morecar fixed! I took my car in for a very minor fender bender, honestly, I probably could have gone without taking it in to get fixed at all, which at this point, I wish I wouldn't have!! They have had my car for over 2 weeks now, they never call me to give an update, I always have to call and the estimated date of completion just keeps on getting pushed out farther and farther. Absolutely UNACCEPTABLE!! I will most certainly NEVER be taking any of my cars here again!

This is what service is supposed to be. I called and asked for an estimate, I was told there was an…read moreopening at 1500 the same day. I showed up and spoke to the same person I spoke to on the phone, turns out that was the owner. He gave me an estimate and time frame that I was happy with. He also assured me that he'd be able to "work magic " , I thought it was a little funny he phrased it like that. After the repair was completed in a very timely manner I can verify the "magic" was done. He took the time afterwards to talk to me about proper paint maintenance for my Mazda, something the dealer didn't do. This is the body shop I will call first whenever I need anything done.

Richland Collision Services was my third estimate. Number one was professional and impersonal,…read morenumber two was in an area where I wouldn't want to leave my car. Number three is where I met Arsen. He is professional, extremely experienced and I felt cared for. I waited as satisfied customers came and went and his Team also seemed happy, I was beginning to feel like family. He explained what they would do, I read his reviews, toured his shop and after seeing their work I was satisfied. I picked up my car today and there is not a hint or ripple of where the damage had been. The work was completed quickly and it is a beautiful job. Thanks to Arsen and his Team.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

responsive and reasonable pricing. the couple that towed my car was kind and friendly, very easy to…read morework with. there aren't reviews on here or apple maps but google has rated river city towing as 4.8 stars.

Absolutely recommend River City Towing. My car was in the shop last week and had a replacement…read morecooling fan module installed. Today while picking up my son from school my engine started to overheat. I checked and my cooling fan was no longer running. Ron arrived quickly and was so helpful! He was supposed to tow me back to the shop but took the time to look at my engine and quickly realized the new part had came unplugged. As soon as it was plugged back in it worked. He then followed me from Pasco to the shop in Kennewick to make sure I made it safely with no problems. He let the shop know what the issue was and went on his way. I'm so thankful for his help. He put in the extra effort and figured out the problem. Amazing service!!!

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.