Excellent, fast service for a fair price. After waiting over an hour for my roadside assistance…read moreprogram to dispatch a truck and telling me it would be another 2 hours since it was "Sunday". Pinkie Tow picked up the phone, didn't even ask my name, sent out a flat bed immediately and towed me across the TrI-Cities for 1/3 of what I expected the cost to be, I didn't even ask or care how much it was at that point. I won't even bother next time, tired of waiting all day for my plan to dispatch their "preferred" agency. Pinkie Toe will be my "preferred" agency.

Chris was an absolute blessing. I'm a OTR truck driver and he saved me last night. Long story…read moreshort- I locked my keys in my semi and he came and opened my truck for me. It was dark and getting cold and mosquitoes were attacking, I greatly appreciate Chris and the company. You guys are great, fast, professional and efficient. Tow truck drivers like Chris are under appreciated by motorist until needed. Thank you again Chris- like I said, you are definitely a blessing.

This is what service is supposed to be. I called and asked for an estimate, I was told there was an…read moreopening at 1500 the same day. I showed up and spoke to the same person I spoke to on the phone, turns out that was the owner. He gave me an estimate and time frame that I was happy with. He also assured me that he'd be able to "work magic " , I thought it was a little funny he phrased it like that. After the repair was completed in a very timely manner I can verify the "magic" was done. He took the time afterwards to talk to me about proper paint maintenance for my Mazda, something the dealer didn't do. This is the body shop I will call first whenever I need anything done.

Richland Collision Services was my third estimate. Number one was professional and impersonal,…read morenumber two was in an area where I wouldn't want to leave my car. Number three is where I met Arsen. He is professional, extremely experienced and I felt cared for. I waited as satisfied customers came and went and his Team also seemed happy, I was beginning to feel like family. He explained what they would do, I read his reviews, toured his shop and after seeing their work I was satisfied. I picked up my car today and there is not a hint or ripple of where the damage had been. The work was completed quickly and it is a beautiful job. Thanks to Arsen and his Team.

Our 43' motor coach broke down on a desolate stretch of freeway, around noon on Labor Day. Our…read moreroadside assistance could not find anyone willing & properly equipped to tow us, and we had repeated calls with them for the next 11 hours. Once daytime turned into dark, we were even more vulnerable on the narrow freeway shoulder, so received police assistance, and they reached Damar Towing in Pasco WA. Damar, a true Angel, arrived by midnight. By ~1A we were safely towed off the freeway and tucked into his locked yard. In the morning, we were greeted with coffee and tamales prepared in Damar's outdoor kitchen. Then, Damar picked the best-suited repair shop for our particular situation and towed us to that location. The engine repair shop (NorthTech) came through, and we were back on the road by mid-afternoon. If I could give Damar 20 stars, I would! Not only is he a kind human being, but also he's the most meticulous tow truck driver we've ever encountered. To top it all off, he called several days later to find out if we'd had a good repair and safe trip. That was a true first among tow truck operators!! Damar, thank you again and again.

If they show up at your accident do everything you can to ask the police to use a different towing…read morecompany. I had an accident late on a Monday night, at the time the guy towing was so nice and even retrieved keys that had scattered and my glasses that broke off my face. That following Wednesday evening I called at around 6pm to ask when I could come to collect the rest of my personal items like clothing, car seat, and other items that I did make clear I wanted at the scene of the crash and on the phone. He looked up my information and told me they still had my car since NO REGISTERED OWNER HAD RELEASED THIS CAR. So cool he tells me I can come tomorrow (Thursday) between 8:30am and 4:30 pm to get my things, just needed a 30 minute notice. As I am working my father called on my behalf Thursday morning to just make sure what lot I'd be going to and to see if my time I picked would work. My car was gone. GONE. Obviously no one called or arranged this, and in our panic we were LAUGHED AT. The supposed owner I spoke to laughed hard at not only my father but me who called right after him. It took me 15 minutes on the phone until he FINALLY wanted to help me try and even get my items. He was too busy laughing the first 15 minutes at me and saying that we had called and it was my fault. I finally broke and cried and begged for my items to be found, and that's when he finally started to look for where my car was and how to help. Turns out, my car left their lot WEDNESDAY MORNING AT 10AM!!!!!!!!!! This same 'owner' was the one who had told me Wednesday NIGHT AT 6PM MY CAR WAS THERE. How was my car gone at 10am that day after I supposedly released it FULL of my items(I was currently in the ER at this time getting looked at) but also never left and I can still come for my items? When called out all he will do is yell over you and hang up so don't bother. They are liars and scam artists who might've mad an honest mistake here but instead of telling me the day I call, I was lied to very boldly and had to figure this out on my own on where my car went and how the AMAZING other company will be getting my items back to me.

Only good things to say. Very professional and nice to work with. Had them help with transporting a…read morepiece of equipment.

Sept2025, Had an alternator failure on our diesel pusher and needed a jump start. Dispatched by…read moreGood Sam Roadside, the team that showed up at our RV site was very friendly, knowledgable and arrived early!! They knew what they needed to do, had all the right equipment and got the job done in a matter of minutes and we were on our way home!! Would not hesitate to call them again when in the SE Washington state area.

Hello everyone, I'm a full time traveler in my 2019 Mercedes-Benz Sprinter. When I need maintenance…read moreit's usually a case of pick the closest dealership and most of the time it works out. Recently, disaster. Recalls had service departments flooded, and therefore months out for just a service. I just hit the phone book working my way outwards from my location. When I called Mercedes-Benz of Tri-Cities, I got a completely different response. "Yes, we can get you in for service!" They essentially have a specific workforce set aside for regularly scheduled maintenance, which allowed me to get into this small scale dealership with only one lift that can handle my rig the next day. On top of that Tyler Richter did everything he could to help me out. He even worked very hard for me to get a warranty issue fixed at their location. In my opinion Mercedes failed to fulfill their coverage promises on a mileage technicality when the failure happened well before the allotted mileage and was documented at another location. Instead of leaving me with a broken item or paying out of pocket, MB of Tri-Cities took care of me. Learn my lesson and get warranty issues fixed before the warranty runs out, they can't do that for everyone! It wasn't a particularly expensive fix for a Mercedes, but in my opinion what's a small loss in the name of potential lifetime brand loyalty? Put simply, MB of Tri-Cities was there for me when I needed them. They treated me like a local who would come back over and over again, and they saved me $ when it wasn't anywhere near their responsibility. Highly recommend this service department and in particular Tyler Richter. Thanks again! Zach and Winter.

I called over a week ago to schedule an appointment with service with Jason or Justin and arrived…read moretoday for the 9 AM appointment. Upon arrival the appointment was not confirmed and was in quoting stage. The service manager asked what I was there for even though I went into detail with the issues I was having last week. Upon arrival I needed to authorize charges for diagnostics in the event It wasn't covered under warranty for a vehicle with 13,000 miles unacceptable the check engine light came on in Moses Lake. I rented a car to go to Sumner. Return today so that I could bring the sprinter to the Tri-Cities to deal with these clowns. Business is real simple when you just listen to what people are saying, communicate back to that person and let them know what the expectations are prior to arriving and then looking at you like you're stupid. Definitely would not recommend.

Well here I am again heaping my praise on Frank and Sons Auto Body in West Richland. I took my…read moreShelby Mustang in to get it detailed and waxed after having work done last year in the way of having the hood and front bumper repainted, along with the racing stripes replaced. They once again did an outstanding job with good attention to detail. The entire staff there is the epitome of what anyone could expect. Always courteous, professional, knowledgeable and always willing to please their customers in every way possible. I highly recommend taking your cars and trucks there for all your needs, and I do recommend them all the time and every chance I get.

Couldn't be better. Car looks like new. Great work, and…read moredone when promised. I see why they have so many 5 star reviews. I would reccomend to anyone.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

My Mom broke down as soon as she arrived for a visit. It was 6:00 on a Friday night. I picked her…read moreup and drove to the Toyota dealership to find out out if they might have time to work on it the next day. The service department was closed and the man we spoke with couldn't guarantee they'd have time so he recommended Mad Mechanics. We didn't want to have it towed until we knew it could be worked on. We called Mad as soon as they opened the next morning. I talked to Farmer, who was a wonderful help. He checked with Jay to make sure they could work on it and we had it towed to the shop. They got the car in, diagnosed the problem, located the parts, fixed it and had my Mom back on the road by 4:00! I can't say enough good things about this shop! I'll be taking my car here from now on! Thanks Jay, Farmer and anyone else that helped fix my Mom's car!

Called back-to-back days looking for a quote. Both employees said they would email me one. No…read moreresponse or email back. Great business tactic.