(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Wow! Ramon from JR Screens installed a beautiful patio sliding screen door for tenant occupied…read more Ramon was very professional, on time, and communicated well through text. I will definitely use them again and highly recommend them for all your screen needs.

Ramon and his brother are quick and efficient. Had I known replacing my screen door would be so…read moreeasy, I would've done it a long time ago. I would definitely recommend JR screens!

AMAZING! Backstory: I needed a new garage side door from…read moreyears of damage and it being a junky hollow door. I thought I could fix it myself but opt'ed to get a professional... SURE GLAD I DID! I did not realize how much I did not know about "doors"! I can't believe I didn't not do this sooner! James was super professional and direct. Great pricing and quality of work speaks for itself. Everything was done in just a few hours! I am excited to be working with James again on getting more projects done in the near future.

We'd been having issues with our entry door for a while. The door is more than 80 years old. And…read morenow, it had started rubbing against the side wall and no longer sat evenly in the frame. It was clear it was time for a replacement. Before choosing James, I got a quote from a very popular windows and doors company in Orange County. James, the owner of Lucero's Windows and Doors, not only offered the best price but was also extremely responsive. He mentioned that he previously worked as a Home Depot installer, which gave me confidence that he was properly trained. I was initially cautious because of the low number of reviews, but the consistent perfect scores from other customers made me optimistic. Now, after working with him, I can confidently say that Lucero's Windows and Doors is the real deal. Because our home required a custom-sized door, James came out twice to take measurements. After about two weeks, the custom entry door arrived, and he completed the installation in a single day. He told me our home was one of the oldest he's worked on, and the walls were very different from newer builds. Despite the challenges, he made everything fit perfectly, and the final result looks fantastic. We no longer feel a draft under the door, and it swings smoothly without any issues.

Will is responsive and reliable. Needed my master bedroom sink faucet installation fixed. He took…read morecare of it easily where previous vendor struggled. I recommend and very fair pricing and value

Highly recommend Will and his services. He is very responsive and was easy to coordinate with. He…read moreinstalled a vanity mirror for us and took the time to ensure everything was centered and squared. It's evident he takes a lot of pride in his work!

Frey answered to my emergency call right away, no answering machine, no waiting. He took care of…read morethe problem with ease and explained clearly. He was honest, cordial and very reasonable price wise. We will use his services again. Very professional handyman. Thank you again Frey. Gloria and John

Do not use this man (Frey Lopez). After giving me a quote he re-built my shower and bathroom…read morefloors. Only a few weeks after construction is when I realized the materials he used were the lowest grade though I paid for good quality. 3 months after he built my shower, the shower started leaking. He came back and mickey moused it saying that we weren't keeping it clean. 7 months later the shower is leaking again. Besides the leak, the shower door NEVER closed. I called him today to ask that he come back to look at it he started screaming at me. Clearly, not the same man I gave my business to that smooth talked to me saying his work and materials he purchased were TOP quality. He never gave me receipts to see what he paid for materials used even after I asked for them. Do not trust this man at ALL. He's a thief and a liar.

This owner is an idiot .. they clearly say they do residential glass repair in their ad but when I…read morecalled to get a quote he told me they don't do that. When I questioned him he got rude with me and I said well don't get frustrated with me man, maybe you should fix your ad..

Just had my screen door installed by Tim and it was easy-peasy. The quote was reasonable and…read moreaccurate; no last minute adjustments or sales pitch. The product is excellent--a sturdy swinging screen door. Tim explained everything about the installation process and the product. The website had all of their products to review and there is quite a variety. The supplier is locally based so I didn't have a very long wait from the time I ordered--just a week. The convenience of having a service provider come to your door rather than going from store to store is invaluable. I highly recommend this service.

I wish I could give All Frank 10 stars! I needed to make some changes at home to care for my sick…read morepup, including fixing a door I've been putting off to ensure my pup was safe. Frank and his team saved us from the situation by creating and installing a custom Dutch door, converting the office into a room I can easily keep an eye on pup in. It looks absolutely amazing, I couldn't have imagined a better outcome. They were prompt from the estimate appointment through completion, cleaned up after themselves, and completed the job in a timely manner despite some complications with the door's opening. They also did some immaculate painting around the area, and it all blends seamlessly with the rest of the house! Thank you All Frank for your attention to detail and helping us get through these tough times. Looking forward to seeing you again. 10 stars!

What an amazing experience with someone who actually shows up to do the work. We had put forth the…read moreasks or help to many "handymen" to come take a look and while several came out saying sure no problem, they never came back. We needed a cabinet relocated in our kitchen and a new ceiling fan installed. Well Frank not only showed up, but got the job done very quickly and did an amazing job. He is a very kind man with a wealth of knowledge and experience in construction and really helped us out a lot. His prices are fair and competitive, but beyond that, you get exactly what you expect. He explains before getting started exactly what the cost covers, so no questions are asked. We would be more than happy to recommend him to anyone needing work done to their home. Pleased with his work is an understatement So.. in a nutshell, look no further. Frank is your guy! Thanks again Frank. We appreciate you!

Den Defenders just finished installing our beautiful new security door and it is fantastic! This…read moreis no typical security screen door. It is a wall of security. We had always wanted the convenience of a screen door for airflow, light and cooling, but have escaped artist pets and still want to feel safe inside. We also have a custom door that didn't have much framing and very little wood to work with. What caught my attention when seeing an ad for Den Defenders is that they specialize in doors that have this issue and can build in a secure mount for your door and make it solid! It is so beautiful too and highlights our glass panel door so nicely! Neighbors are already curious and complimenting how it looks! Thank you Donnie for your expert craftsmanship on the install and security lock, and to Alex for the quote experience and answering our many questions. Give these guys a call, it's worth a consult and every penny for this quality! Attached are lots of photos so you can see how it looks from outside, inside, door open and closed. Enjoy!

Per AI, a mixed bag of good and bad reviews on Google…read more I'll start the good with Darrell who was the salesperson thar I purchased the door through in January. Yes, there may be the same security door out there for much less, but I trusted him. The agreed installation date would take up to 3 months. Two days before the install date, in mid-April, I wondered why there wasn't any reconfirmation. So a call to their "customer service" I learned the door wasn't even ready yet! But was told it would be ready the following week. Then the installer came out and realized the manufacturer had built the wrong door!! After calling Darrell it was determined it was the factory's mistake. Ross (the installer who works out of California) said he would be back within the next month and I would be first on his list to complete the job. As the revised date, in mid-May (3rd date change by now) approached, their dispatch called and put the installation off by another week. I had a trip planned and could not change so was told it would be June. After another call to Darrell he had a manager call who apologized and he would make sure the door would be installed on the agreed upon date. Instead, they came out the week later while I was out of country. Fortunately I had a family member at the house then and the security door was finally installed - four months after the initial meeting. From the pictures Ross sent to me after he installed the door it looked great. But now they wanted payment of the balance I owed (they take 50% upfront as a deposit which is non-refundable by the way). I told them I wasn't going to pay them from an unsecured site I was at and would pay them as soon as I returned - which I did. All in all, the door looks great and I'm very satisfied with the work Ross did. I appreciate the effort Darrell made to get the door installed. BUT, their customer service is absolutely terrible. They don't answer calls back in a timely manner and their lack of good communications is the worse I have encountered with any contractor that I have worked with. The 4 rating is for the door and the installer. Otherwise I would rate Dan Defenders a 1 for lousy communications and a lack of urgency to help the customer.

Universal Iron Doors... Amazing!! this was a truly 5+ star experience. The showroom is…read moreimpressive--clean, well-organized, and filled with a wide variety of high-quality doors that make it easy to find the perfect fit. The sales representative- Sarkis, was knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to understand what we were looking for and guided us toward the best option without any pressure. We drove down from the Bay Area to check out the doors on a Saturday, and Sarkis was kind enough to accommodate us even though we reached the showroom at almost closing time. He did not rush us and even offered to open the showroom for us the next day (Sunday), but luckily we loved the door that we selected as soon as we saw it. He even let us customize the front and the back of the door. See picture attached. What really stood out was the level of service after the purchase (which was almost 7 months after the door was delivered and installed, since our project was running behind schedule!). The installation team went above and beyond--even hopping on a video call to walk us through parts of the installation and make sure everything was done correctly. They also helped set up the smart lock and troubleshoot an electrical issue which was due to wrong wiring which made a huge difference. In the end, everything came together perfectly. The door looks amazing, works flawlessly, and exceeded our expectations. I highly recommend them to anyone looking for quality products and exceptional service. And do ask for Sarkis if you ever visit them!

Absolutely love our door Sarkis did a great job advising and also recommending their amazing…read moreinstallers Armen and Edmond Did a super clean and precise job amazing to watch them in action Only downside I have all my neighbors asking me where I got the door and amazing it looks. That's a bonus for universal and the team. Thank you

Tamara & team did an amazing job getting our beautiful replacement vertical blinds installed in our…read morecondo. The process was very smooth: easy scheduling for the estimate and then our new blinds were installed shortly afterwards. Great customer service. Thank you.

CIP installed custom motorized awnings on our three second floor windows. We couldn't be happier…read morewith the quality. Highly recommended!