TreePros did an excellent job of trimming my 4 very large mesquites, 1 palo verde, and 4 medium-sized acacias. All these trees had never been properly trimmed in 15+ years. The crew arrived on time, worked like crazy for hours, and cleaned every thing up afterwards. My brother-in-law was here the whole time and he went on and on about what a great job TreePros did. I got an estimate from another company that was almost 3 times what TreePros charged me. I would definitely recommend TreePros. read more

Andrew from tree pros was so great to work with. I had a 50 ft eucalyptus in my backyard that was mostly dead and needed to be removed. I filled out online quote request forms from four different companies offering tree removal. I got a call back a day later from Tree Pros and Andrew was able to come give me a quote right then. I never even heard back from the other companies. I finally got two other tree removal companies to come give me quotes and Tree Pros was cheaper by nearly $300. The Tree Pros crew came out today to remove the tree. The power lines to our house needed to be disconnected because of course the tree was leaning over them. Tree Pros coordinated with SRP. Both crews showed up, worked together and had the power back on to my house in less than 30 minutes. The whole job including hauling away the tree and cleaning up the mess took about an hour. I can't believe how quickly they were able to complete the job. I will definitely be using them again. read more

Watch the crews like a hawk!!! I had a couple of trees and bushes removed in late December and one of the two crews that came out damaged my block wall. Unfortunately for me I didn't see it happen, but am positive that those were the only two vehicles through the alleyway the entire day. There was a large garbage can that was in the way of a vehicle, was moved, and tipped over and fell into the block wall causing around $600 worth of damage. After calling TreePros about an hour or two after the incident, they sent Brian out to assess the damage. Brian is extremely difficult to work with and rude. He blamed garbage trucks and contractors across the alley before even asking me what I saw. After Brian stopped returning my calls, I tried contacting a supervisor at the main office, and surprise, nobody returned my calls there either. Small claims court fees would be close to 50% of the cost of the repair and unfortunately I wasn't watching the work being done so my evidence isn't rock solid. Never calling them again. read more

On time and safe! We had a 60' tree within a 10 foot space between our house and the neighbor and they very efficiently and safely removed all the large branches hanging over both houses. They cleaned up very well, almost like they vacuumed. Stump removal left the area looking like no tree had ever been there. All employees were polite and friendly. Oscar, had come to our house to do the quote, He was friendly and thorough and realistic.This is Important! I had another company give me a quote that was half as much, and the man had written and told me on the phone "I have seen the tree"- but, he had not. The other company based their quote on ...get this, a satellite photo! And when he arrived at our house immediately sent a text to cancel the job! I bet that guy doesn't want a roofing company giving him quotes by satellite photographs! Anyway, lately we have given Tree Pros name to several people because they did such excellent work, and were friendly, and the price realistic. We have two more trees that will need trimming soon and we will call Tree Pros again. read more

Great service! Trees trimmed and yard was cleaned when finished.

Tree pros is a horrible company - highly unprofessional - if you are looking for a reputable honorable company do not look at Tree Pros! I had them to my house they gave an estimate, they were middle of three that I obtained. The week the work was scheduled my father had an afib attack of his heart and as he lives with me I of course dropped everything to take care of he and my mother. I had to call and reschedule the work with tree pros. They were totally unresponsive, when we did get a hold of them I decided to cancel the work. When I told them the reasons behind my decision they said I would have to speak to the manager and he would call me. Never heard from him, repeated calls produced no response and my 800.00 deposit lost. This company is horribly unprofessional - can't speak to the work because they never did anything for us except to not return phone calls! read more

An update. They've been constantly bugging me, trying to threaten me with collections for the job which was never completed. Still the worst company in the world. read more

They stand by their work and even with issues they did their best to fix it all. They plan to follow up with me and my trees this falls.

We needed a tree taken down and these guys not only gave us a great price but did an outstanding job cleaning up the mess. We would use them again if we ever had to remove another tree. They made sure every last bit of the tree was gone, they had to come back the next day to finish up asit got dark before they got done. read more

I would definitely use this company again as they care about their customers. They run their business the way a business should be run and are respectful to your needs. I really appreciate that they have highly knowledgeable and professional arborists on staff that know what they're doing and talking about. It's nice to see these days that people still care about customer service and acknowledge it's importance. read more

Made apt Dan came out quoted services. High prices agreed on set price sign contract. Then after that demands Half down. Nowhere did he mention that. NO materials are being provided. Just a service. Well I told him NO. My husband said NO. Dan left in a Tizzy. I do NOT recommend neither does my husband. You pay for the service after its completed. read more

My tree was scheduled to be removed on 7/25 and the stump was supposed to be removed on 7/26. Tree Pros rescheduled the stump removal 3 times (over a period of three weeks) using a variety of excuses. On the third reschedule, they simply did not show up. In addition, half the tree was still in my yard! I finally had enough and fired them. At that point, I had to rent a trailer, haul rest of the tree (2 1/2 tons of wood) to the dump on my day off and hire another company to grind the stump. Tree Pros then attempted to charge my credit card without my authorization for a slightly reduced remaining balance! This company is not reliable. Their business practices are unethical and their communication is terrible. I will be filing a complaint with the BBB. read more

Had these guys come out to reduce the size of two trees, and crown clean, etc. Guy who came out to do the estimate was very knowledgeable about trees, and explained why they suggested the work to be done is a specific way. Their crew came out and I was very surprised at their skill and knowledge on properly pruning desert trees. These guys are good. Their estimate / final charge was the same, and reasonable. They left the area clean and neat. My trees now are much more attractive, and healthy. I agree that the office staff could be more organized, but I really don't care about that. What is much more important are the guys that come out and do the work. I will be contacting Tree Pros again for Quotes for more trees. read more

This place should be out of business. They are ripping off the public blind. I found these guys at a Home & Garden event I attended last month with my parents. The event sucked and on my way out the door I decided to give these guys a chance to present their spin. Oscar, one of the owners, was the person I spoke with at the event and also the person to follow up a few days later. When he called, he again seemed very professional, which made me want to trust him. I informed him that I know I could probably go on one of the coupon sites and get a great deal. But, that I would like to give them a try. I have 4 trees in the front and 1 in the back. Oscar immediately scheduled an apt to come out to look at trees. However, when he arrived I was not available to meet with him, so he said that was fine & he would just look at the trees and leave an estimate on the porch. I called him the next day and went over what I needed. He then explained to me what exactly he believed my tree's needed for initial care. I told him that none of the trees had been treated/fed in about a year and I wanted them all to be included, along with trimming the 3 trees in front and 1 in the back. All of the items above would be included for what he said was a Great Deal...which was between two & three hundred total. When the crew showed up to do the work they explained to me that they had 3 tree's to trim - 2 in front & 1 in back. And, that they weren't even there to do the treatment...just trim. The "treatment crew" come on another day. All unfamiliar news to me. And, the total (just for them, the "trimming crew") was going to be around the same amount I was quoted for All Work - Including the Treatment - $255!! And, this price didn't even include ALL 4 Trees as Originally discussed with Oscar Or the treatment cost for All my trees, which was Originally discussed. So, I tell the crew there is no way I'm going forward with them when they are quoting me a price Double what "Oscar the Pro" quoted me on the phone days before....and Not the same Work Oscar promised me days before either. The dude wanted me to speak to Oscar, so I did. I told him how I felt and he said "OK, could you please hand the phone back to my worker?" No apologies, No nothing. I handed the phone back and walked inside the house. Within minutes, another dude calls from tree pros stating he is the Jo Smo Manager and says "Yes, I'm the Jo Smo Manager and I was just told that you sent my crew away?" Me: "Yes, I did." Jo Smo Manager: Yes, well there is a 50% of your total bill fee for same day cancellations". Me: "What? Your crew shows up with an entirely different job than was originally discussed, along with an entirely different quote & you want 1/2 of the work you never did? Are you joking (as I'm laughing into the phone)????" Jo Smo Manager: "No, I'm actually not joking)". Me: "Good Byeeeeee" I then get a bill in the mail for something like $300...ironically "Higher" than the original quote of 2-3 hundred All Together...now their 50% is higher than the 100% quote!! My guess is these guys are hanging out at these shows where the youngest one in the lot (besides me) was my mom, 66 years young, hoping to scam some old people out of their hard earned retirement! Shame on you Tree Novelist! I mean "Pros"...wtf? read more

I had a 30' Mexican fan palm tree in my back and I was forever fighting "volunteers" which resulted from the seed pods that sprout on the tree and are a constant cleanup mess as they blow around all over the place. I called several places for an estimate to have it taken down but due to the inability to get any of them to respond on a timely basis, I was getting discouraged. I called Treepros and from my first telephone call was treated like they wanted the business. Alex came out and gave me an acceptable bid to take the tree down and two days later it was down and gone. The crew (four guys) who did the job, were friendly and completely accommodating. They cleaned up after the deed was done and you'd never know they had been here now. Thanks guys!! read more

Excellent company from getting a response immediately to the estimate , setting up appointment and having crew come out for the job. I have to say it was a pleasure dealing with this company, they are professional and respectful of your time and your property. I highly recommend this company read more

Tree Pros did a good job of trimming my trees. However, they did come earlier than the time window that they gave me. Since I wasn't home to oversee the trim job, there was one tree that was under trimmed. However, they sent a crew to come fix that once I called them about it. I would use them again next time. read more

Tree Pros, Ugh. I think we were taken for a ride! Yikes, after almost big $$$ in fertilization, no improvement, get a 2nd opinion. Spent the time taking pre-fertilization pictures of the trees, and they wanted me to take and post even MORE fertilization pictures. Isn't this an arborists' job? Oh- the other trimming estimate climbed substantially. My tree trimming costs went up, up, up, in the few months from estimate to trim date YIKES! Expensive...questionable practices...The guy who did my fertilization wanted CASH to do extra. Put AWAY your wallet, and call someone else. read more

Tree Pros came to my home yesterday to cut down multiple trees in my yard. They were on time, efficient and courteous. The guys did a great job. I would recommend Tree Pros for your tree projects. read more

Extremely poor customer service. Multiple phones calls to get a quote sent and responses via email, now after a long wait on the phone to get a status of a quote I get transferred to voice mail - again. They do not return phone calls. I Dont write reviews but this company has some real issues. read more

I reviewed this business earlier this spring, so this is to amend the original 'one star' review to a Five star, as that is exactly how good the service was once we got past the bumps from the earlier experience. We had two trees in question, neither of which we knew what species they were. Our original thought was to trim the largest in our backyard and remove the smaller, messier one in our front yard. Mike, the arborist, identified the larger tree as a Sissoo and the messy one as an Acacia. He explained that the Sissoo tree is one of an invasive species that has been known to wreak havoc with building, pools, fences, etc, because of it's root system, and recommended we remove it altogether. He patiently quoted our original request to trim it and prepared a second quote if we opted to remove it. He also encouraged us to research the Sissoo so we could make the best decision, which we did. Ultimately, we decided to remove the Sissoo. It was a very large tree and not an inexpensive decision, but Mike's honesty and willingness to allow us to do our own research before making that choice was appreciated! The crew that came out to our home did an amazing job and we were impressed with their attention to safety and how careful they were to avoid our home as they brought down sections at a time (this was a HUGE tree). It really was fascinating to watch the process of taking down such a tall tree. It took about 3 hours and they did an excellent job of cleaning up when they were finished. We also had the tree stump and roots treated to avoid regrowth attempts, and the stump grinding process was done a few days later. All very professional and on time. We will be contacting Tree Pros to take care of the Acacia tree soon. I would not hesitate to work with Tree Pros again. They were courteous, accurate and there was never any pressure to use their services during or after the estimate. Very impressive! I am glad that we worked through the original issues and I would recommend them to anyone. read more

They performed all of the work they quoted and communicated every step of the way. Everyone I talked to was professional and they explained everything they were going to do. read more

They really did trim the crap out of my mesquite tree for a decent price, and I'm thankful for that, but they made a big mess and damaged some of my other plants. I would have been willing to pay a bit more just for them to be more careful. There was also a big arm that had been cut previously that they sawed off. It was being used as support for a swing. There was no reason to chop it off. There weren't any twigs sprouting out of it (well, I mean, they cut those twigs off first, and then sawed off the whole thing). I like how quickly they moved and how much they got done, but if I'm being honest, they really went a little too fast and cut a little too much off. I'm not sure whether or not I'll call them back out. read more

We had Anthony, the arborist from Tree Pros, come out to our HOA community to provide a second opinion on cutting down some trees. Anthony spent about 45 minutes looking at not just the trees we were asking about, but every single tree and shrub on the property. The feedback he provided was excellent and very thorough. He spent about 2 hours with us, hearing our concerns, walking the property, showing me what he found and then meeting with the board afterwards. He will get his report to us within the next several days. I was very impressed and very grateful for his expertise. Best $150 we've ever spent! read more

They did a nice job pruning/cleaning out 2 big pine trees. A problem arose in that the workers caused some damage to my new gutter. Tree Pros refunded the amount of the repairs immediately upon becoming aware of the situation. Very professional and ethical. read more

I was a repeat customer for this company, but when Andy came out for tree trim quote, he asked me to climb the tree to mark the branches that needed to be removed. Isn't that their job? Looks like they just lost another customer. read more

I had Tree Pros come out and give me a quote. A wall was being rebuilt between my house and my neighbors and a problem tree had grown into the wall, so I needed a it to be removed ASAP... They quoted 540$, and I called on a Thursday, a couple days after the quote was given, to schedule them to cut down the tree. I kept getting the run around saying they would call me back and they would never call. I kept calling them, and then they said their quote was to low and they needed to re-evaluate the tree, they said they would call me back and didn't again! When I called back on Monday, I got an arborist scheduled to come out on a Wednesday... He no show no called me! I called their manager on Friday after not hearing from them on Thursday, they were unaware nobody came out... I said that I needed the tree done by Monday and he said he could look at a picture they had.. and said it would be $980. I explained the horrible service I had over the past 8 days and I would need a better price than an 80% mark up from the original quote. He said "we need to make money on the job and this is the lowest they would go" and he would be happy to schedule me if I agreed to the price increase.. They wasted a lot of my time! I had to rush and get another quote from someone else, ended up finding a small business landscaper to do it for $700. The landscaper said he gets a lot of jobs where people had similar service issues with tree pros...He said they only want to do the big jobs and don't want to waste their time with small contracts. read more

Tree Pros are the best, they are very knowledgeable and informative, they explained what my trees needed and why. They came to our house and trimmed 5 trees in our front yard. They are artists when they trim trees they don't just saw off radon branches. They raised the canopy and thinned it out. All 5 look trees amazing! In our backyard they transformed my myer lemon tree into a beautiful tree that is now much more manageable. Before it was a massive out of control bush. They were carful about any surrounding plants and cleaned up afterwards. We were really worried about losing a tree/trees during the monsoons. I highly recommend Tree Pros. read more

Guys came out, reasonable quote, and worked with my schedule. They were very professional, cleaned up afterwards, my trees look great. I would recommend to anyone. read more

I had set up an appointment for lunch time since I work nights (after calling and not being able to reach anyone a few times), and everything was setup ready to go. I got my couple hours of sleep and my alarm went off. I noticed a missed call/voicemail (at 8:43 AM) and it was the guy they sent to come to my house advising me he was almost here??? I called him back of course and explained to him I just barely went to sleep when you called as I work nights and had scheduled my lunchtime appointment for this very reason, and asked if he was told to be here first thing in the morning. The guy really couldn't give me an answer and kept saying "ughhhh, ughhhhh," which I found strange, and to top it off, he really didn't seem to care at all. This was also a job I had decided to wait an extra week for them... Needless to say I reached out to a different company for the work. If I could have given 0 stars I would have. read more

Tree Pros is the overpriced and they do not perform the services promised. Last year we had them come out to quote palm tree deep root fertilization, tree food and trim. They lied about the services, never said they came out and then one of the palm trees died. They have denied the work they supposedly did and still wanted to be fully paid for such a terrible service. I highly suggest you not use this over-priced and unprofessional service. If you have nothing but money to burn, then they are the right company. read more

I would highly recommend Tree Pros!I had a highly unusual and challenging job, which they handled. I had numerous other companies bid on the job and either declined or were going to charge an outrageous amount.They were fast and thorough.They showed up on time, even a little early. Thank you Tree Pros!!! read more

A little pricey and not timely! I do not mind paying a premium for good service. But, when you don't show for a scheduled appointment, 3 hr window, and I have to call an hour after the appointment time and I am told they should be there in an hour to an hour and a half. Sorry that doesn't work for me. A courtesy call would've been appropriate. read more

I had trees trimmed, fed, removed and new trees planted. They did a great job on all four o ta. I love the new trees and the old ones look great. They answer all questions and respond to any issue you might have. read more

We had a confirmed appointment for $1000.00 worth of services. I took the afternoon off from work. They never called or showed and lied when I finally reached the office regarding calling me to reschedule. When I tried contacting them the next day, no one ever returned my call despite the fact that the receptionist said a manager would be getting right back to me. read more

Robert, the arborist was very nice and prompt when coming to give me a quote on having a tree, 3 small palms and 2 bougenvilla removed. The quote seemed reasonable and I liked Robert. However, the crews were another matter entirely, showed up late, did work not asked for (or wanted - the tried to shave the stump of what had been a huge palm tree) leaving me not only a partial stump (the tree had grown into the block fence) but the chipping process left a stain on my newly painted stucco wall). They were supposed to come back, drove by, saw workmen in the front and didn't bother to call or stop to ask if they could finish what needed to be done. Later on I ordered rock from them - 2 people showed up, sat around in the heat for along time before the rock showed up and didn't spread the rock sufficiently around - since I've had someone else come and level the rock - there is still a huge amount in the front of the yard where the truck dumped it. All in all will not use them again. read more

I do not recommend Tree Pros. They are a total rip off and are non responsive to customers, inconsiderate, and ineffectual. I signed up for their "easy" summer palm tree program in May. I agreed to a price of $200 and waited for them to come. They did not so I called and emailed numerous times with no response. Two months later they called to say that their minimum service fee is $750 so they needed more work from me or could not do the job they previously agreed to. They also wanted to charge me $200 for a bag of fertilizer that I got on Amazon for $40. The whole experience turned out to be a frustrating waste of time. There are many tree companies in Phoenix, I suggest using someone other than Tree Pros. read more

Using Tree Pro to may be among the worst decisions we've made. They were very responsive when we called about a large pine in danger - came out promptly, wrote an estimate which included redoing our entire irrigation system and trimming all our trees. Unfortunately we hired them. End result: badly done trimming (we hired Liberty to correct the problems Tree Pro created), an irrigation system that was badly installed (my husband has had to replace several elbows) and absolutely NO response to our calls. Beware! read more

Absolutely terrible service. I would recommend that no one ever use this company. I contacted Tree Pros because I had a dead tree in the back yard and their website claimed that they planted trees. I had a salesman come out to give me a quote on planting a new tree, pruning a Palo Verde tree. In addition, I wanted a separate quote for removing a queen palm (to be done in the future). The salesman told me that they could not prune the Palo Verde tree because of its location. I was surprised by that, but didn't worry too much about it. However, as part of planting the new tree (a small 15 gallon plant), I fell for some high pressure sales to get my other trees fertilized and the irrigation system adjusted at a pretty significant cost. Since the salesman told me that I needed the irrigation system adjusted before planting the tree, I decided to go ahead with it. He wrote up a two page contract which wasn't all that legible since it was a carbon copy. Unfortunately, I trusted him that it included what we agreed to and didn't review it closely enough (I know - pretty dumb of me to believe a salesman like that). So after having to be home to meet with the salesman, then there was another day for someone to come out to fertilize the existing trees, and then another day I had to be home to have their irrigation guy look at the drippers in the back (just having him give a quote incurred a cost). Then came the day I was looking forward to - I was going to get the new tree planted. Instead, two work men showed up and didn't know anything about the tree - the entire reason I was having anything to do with this company. I called the office and the first person I spoke with sounded like perhaps they might try to resolve the situation. However, they just had the first salesman call me back and tell me they don't actually plant trees (although this is listed on their website). It turns out I was supposed to somehow know that they didn't plant trees as part of their business - I was supposed to buy a tree and have it delivered to my house, and then cut a deal under the table with the workmen to have them plant it. I'm not sure if the main company knows that their salespeople are trying to have work done by their workers behind their back or not. Then to make things much worse, the two workmen had no clue what they were doing with irrigation. When they first arrived, I told them what needed to be done. Unfortunately, there was also a language barrier, so I guess they just pretended to understand me. In my back yard the pulled up the cables for low-voltage lighting, pulled up some of the larger poly pipe and left it above the surface and left whatever spaghetti lines they put in just hanging around. There was no effort to level the landscape rocks (leaving larger rocks from below the surface on the top. As they were leaving, one who spoke some english told me that they had cut the water in the back so the trees would no longer be flooded. There was never any flooding, their irrigation salesman told me that higher flow valves had been needed. So I had to spend hours over the last two weekends trying to make at least cosmetic updates and bury the system again, knowing that I'm going to have to dig it up and replace the valves to get more water to the plants. I later found that in my front yard, they removed the drippers from plants (such as bush morning glory) and put them on cactus plants. Since I had explicitly pointed out where drippers should go and told them not to put them on cactus, I'm assuming this was the language barrier again (although they should provide at least minimal training so their work men know not to put drippers on desert plants. So, after spending over $1000.00 and taking time to be home on multiple days, I don't have the tree I wanted, and now don't have a working irrigation system I've waited a couple of weeks after complaining to them before leaving this review to see if they would try to make it right, but no such luck. In summary - they can't prune trees, don't plant trees, and will destroy dripper systems. read more

The estimate I received was very fair. The knowledge that was provided about all our trees and how they would shape, trim and fertilize the was very informative. The crew that came to our home was very professional, timely, and left my yard without any debris....it's like they were never there. Our neighbors were very impressed, luckily I had requested some additional business cards, so I could give some referrals. Very happy that I gave them a call Kathy H in Phoenix read more