Why can't you just make the buses come when stated? Why do I have to wait 20 for bus that was supposed to come ten minutes ago? Where the fuck did it go did it vanish? read more

With little variance, the community shuttle buses running along Davie St have been consistently 10-25 minutes late (on a supposedly 10 minute rotation) and come back to back with up to 3 shuttles on a row. Yes, thighs happen sometimes... but it's been at least a dozen bus rides in the past week that this has happened. Unacceptable, but few alternatives available. read more

Fix the ticket machines at the airport or replace the awful broken ones. and please stop wasting tax payer money

I just get off bus 19 from Metrotown to Joyce trip was the most horrible trip I've ever had, the driver was so impolite and yelled at me for no reason I don't know what's his problem so I had to go talk to him and see what's wrong he said that I ignored him so I told him that my headset was on so I didn't hear a word from you, this is so weird he said you didn't interact with me , should I ? so disappointed with the way he talked , very impolite read more

Why is track maintenance when people are using the train? Why is it not done late at night when trains are idle? Why are you inconveniencing your customers to such a degree that they have time to write this review while we stop outside each station waiting?Why are you adding stress to the people's lives that pay for it all? Stop the madness. The constant announcements that the train will be waiting outside the station every few minutes are not necessary either. No one new has gotten on! read more

Getting you from A to B is usually hit using skytrain but at times there can be excessive delays using the 20 route. Why I rated this review 2 stars was the 2 sour encounters that I had with bus drivers in the past that I berated and belittled and belitted me. The first time, I didn't have the right addfare. The second time, while I was showing my buspass he spotted an old faresaver in my wallet and confiscated it. I wasn't even trying to show it. I can't wait for automated buses. read more

Absolute disregard for those with disabilities. The service has gone from poor to horrible. Transit is an essential service that should have never been privatized. read more

Hardly worth one star. Most of the drivers dont use air brakes properly and couldnt keep a steady throttle to save their lives. Always late outside of peak hours, oblivious to the running mate trying to catch it. Some of them see you running but they'll leave anyway. Dont bother calling customer service, there is none read more

The new "COMPASS" fare system imo will be ripping off a lot of passengers, if my experience is typical. I have a 2-zone pass plus $20 in extra money (just in case I need to go 3-zones) but this morning, my Compass card said I was out of credits! Apparently the Compass card system did not properly detect my exiting and therefore charged me an extra $1 for some rides. I never knew about that, and I had tapped out every time, as well. The Compass card fare system is also MORE EXPENSIVE to taxpayers because an attendant is now needed at every check-in point at stations, which was not needed before. The SOLUTION is to use a "fare free", "no collection" method as used in many cities. Why? Because the cost-of-collection is MORE than the fare-cheating that would have gone on. Wiser cities have learned that a "fare collection system" isn't worth the trouble and cost. Let me repeat: I GOT RIPPED OFF BY THE COMPASS FARE SYSTEM. read more

We need more transit! Overall the transit in Surrey is the worst! Nothing compares to Vancouver on how fast it is!

I use the compass card every day to commute to work by Skytrain and the B line bus from Burnaby to Vancouver. The reason I am rating it low is because when I have had issues with my card the response I get from calling the phone number on the back of the card has been soooooooooo frustrating. The latest issue I had on April 5/18 was I tried to load ten dollars on my compass card by putting a 5 dollar bill and 2 toonies and a loonie in the machine at the Patterson station to go to work. The machine took my money and asked me to put 5 dollars more in the machine. I pressed the cancel button because I realized it was not registering the coins I put in. The machine gave me back the 5 dollar bill but the coins didn't come back, I am out 5 dollars NOW!!! I didn't have my debit card on me and not enough money to add more to my card and I needed to get to work. The person that answered my call at the compass pass phone line did not understand me after explaining numerous times that I DID NOT get my money back. I know it's only 5 dollars but it's my 5 dollars and it put me in a predicament to now get home after work. The woman said someone from Translink who investigate and call me. Are you kidding me!!!! If I didn't pay to ride translink I would be penalized but your machine messed up and I now have to kiss my hard earned money goodbye and scramble to find a way home Thanks money gougers, still no phone call from translink.... Not the first time with the machines either trying to load card :-( read more

Completely fine experience moving around Canada, particular Vancouver.

I am a world traveler and have have used municipal transit systems in many major cities. Trans-link has all their bases covered with bus stops within a few steps from your threshold and everything converges at the waterfront station. Very Clever. But what I like most of all are the friendly drivers. On the other hand, San Francisco comes in dead last for friendly drivers. Good job Trans-link! read more

Just started life as a commuter after moving out of Downtown. Genrally service is ok. Trains are pathetic little toys compared to other cities systems but run regular enough. But please please can you clean you stations?? Columbia Station concourse is so filthy it makes your skin crawl read more

Translink is a shitty garbage company that progressively charges more but continues to decrease in transportation quality. Infrequent busses, never on time, overall a sad excuse of a transit company. Fuck this shit-absolutely terrible. read more

So coming off a 10 hour flight, I take the skytrain from YVR to my stop. I don't live in Vancouver but I had a Compass card from a previous trip out, so I decided to just use that to load a Day Pass onto it. The machine allows me to tap the card to load my money onto it and further allows me to get through the gate onto the skytrain. When I arrive at my stop, I take my Compass card to get out of the gate and it denies me. To make a long story short - 40 minutes later I've had the runaround on the Compass/TransLink phone system, I'm still standing in the station with my luggage, and I'm out over $30 for ONE day pass. Basically my card was "inactive" because god knows why, and when I rebutted that it couldn't be inactive because it just let me use it and put money onto it, the customer service lady informed me that yes, in fact, you can still put money on an inactive card even though you'd have no idea that it wouldn't work. Great system, TransLink. Oh and to make it better, they don't do refunds so I had to buy a whole new compass card and a new day pass. read more

I am a long time transit user and unfortunately have seen it decline. The 6 davie service is worse with the rerouting er of the c 23, no longer provides downtown service, The buss are constantly either. very late or bunched together ie 3 in a row and often one being empty And major crowding often standing room only during non peak hours. The lack of adequate handrails . for people under 5'5 Is a major safety.hazard. It is unfortunate because I used to brag to my out of town friends how good the bus service was. I can no longer ay that read more

Crushed my foot with the wheelchair ramp then proceeded to freak out on me for trying to walk off the bus.

So if you don't buy a monthly bus pass, which the price was put up for again recently, then you get charged extra fees for using a compass card or credit card. If you are taking the train from YVR airport don't bother, with the fee price plus a fee of 5 dollars each you are better off getting a taxi. read more

Recently I bought a 3 zone monthly pass($201)and was double charged. Called my bank and they said since vendors can refund the money to call them. Called and they agreed that they had double charged me but wouldn't refund me. They would give me my next month or give me a cheque in 4 weeks. I recently found out that they can refund via the debit system but they choose not to. They steal your money and keep it for a month to gain the interest and than give you back your money. You may not think it's much but doing that 100 times and you have 20K...keep doing it abd you have a hell of a lot more. I ended up having to go back to my bank and putting in a greivance against them. I may have to wait 15 days for the bank but it's still quicker than waiting for the Translink @$$es. read more

I'm in 8 Fraser right now I'm a regular commuter last 19 years. Majority of buses reach on time or may be little bit late. With 8 Fraser I never have good experience. I need this bus to hop as it drops next to 49th Fraser my work place. Not the first time but every time I have to wait 14-20 mins at terminal avenue. Today I wanted to get early to work I literally wasted all together 55 mins for the bus service. I could have used car but to same gas and pollution I consider bus service. I'm getting late to work and I had to explain my branch manager about the situation. Sadly,Done taking this bus route. All it caused is anxiety and stress read more

West Vancouver buses are the worst. They're constantly not on time forcing me to wait even longer. They just seem to not really care at all. Either add more buses or update your bus schedule times. The regular North Van transit are okay but are much more consistent when it comes to arriving on time. read more

i m writing this review simply because i just stood in the rain for an hr because two 135 refused to show up.

I dont understand why the bus driver of 375 from whiterock, surrey going to guildford always has to wait for like 4 mins at highway 10 bus stop after the intersection every single day. People are waiting for nothing and we are in a rush too. I have to pick up my daughter at a daycare and she's always the last one to go. Is the driver tired or something? And needs to rest? I dont get it... *smh* Bus S7448 read more

Visited greater Vancouver area for the first time a couple weeks ago and relied only on public transport and overall had a great experience. Seabus was clean and efficient, SkyTrain was easy to use (I only used the Canada line) and bus drivers drove really fast and only stopped when requested. I quickly learned how quickly SkyTrain doors shut when the little chime sounds (basically don't enter if you hear the chime!) and to have my Compass card handy at all times because you frequently have to tap on and off even to get out of the transit center. I saw only a couple homeless/musicians on the Canada line the entire time I rode it which fascinated me. Annoyances were a rogue community bus driver from Phibbs Station in North Van that didn't know where he was going (but a complaint a fellow passenger submitted online was responded to by an in-person Translink employee visit within minutes!) and the first Seabus not leaving at 8:02 am on a Sunday like the Translink website said it would (and the countdown at Lonsdale Quay just stayed showing a next departure of 30 minutes and never changed, so I just grabbed a taxi to get to the airport on time). I also had an express bus from downtown that passed us up once because it was too full (reading online, this is apparently a common problem on popular routes). The express bus I took from the Horseshoe Bay station was this double length one with a pivot circle in the middle, and I got to be the unfortunate person standing on it which freaked me out because it turns as the bus turns! It took me a while to figure out what flashing green traffic lights mean in Vancouver, and apparently it's completely different than eastern Canada. read more