Rude drivers, a lot of them are not suited for driving a bus during peak hours. 90% of times the bus is late or doesn't even show up, even though it shows on the app that it's on route. read more

0/5stars TODAY, at Roma st station Platform 1, It is very dishearten for me that the translink personnels and 3 buses drivers from 5:15PM to 6:30PM was not allowing me to ride in the RAIL 591 going to Coopers plains because I have with me a scooter. Although I try to beg and negotiate. There are no TRAINS in service today. I normally go to my work,church meetings and other appointments thru train (with my scooter with me) I did try to explain that this is my only way to go to places thru a train and they know that there is no train services today. I TRY TO NEGOTIATE TO ATTEND OUR CHURCH ACTIVITY TODAY ): One translink personnel said I have to call translink and see if they allow me and point me to a sticker with a number. "Really at this very moment that I am running late to our church activity?" I beg the driver if only they can give me a chance as I have no other way to go and i dont have sufficient money in my bank to ride an uber. Uber cost 80- 100$ to go there. The 3rd driver told me that it is not their worries and I have to ride a taxi or uber. (GOD' sake.) How rude and heartless!!!!!!!! Buses drivers R591 between 5:15 to 6:30PM. PLEASE TRANSLINK AUTHORITY. DO SOMETHING ON THIS. WE ARE NOT ALL SAME like others who got PRIVILEDGE HERE TO HAVE A PERSONAL TRANSPORT and CAR AND HAVE LOTS OF MONEY TO RIDE A TAXI O UBER. I did research that in Queensland it is allowed as long as it gets folded. read more

Translink - Public Transportation Near Me - Burnaby, British Columbia

Not wow. Sometimes the bus can be super dirty. Sometimes you end up sitting beside sketchy people. Sometimes you end up sitting with drunk people. Sometimes you end up sitting beside crazies. Like I said sometimes and not always. I am not complaining but I prefer to drive now. The bus is somewhat hard to predict at times. Unlike Europe or Asia, buses here are not that convenient unless you live and work in Vancouver. read more

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This review is not based on Translink as a public transportation, but about a certain percentage of the population that ride our system. People we are in a pandemic. We are entering a third wave. This is serious. I don't feel comfortable when people enter the elevator when it clearly states 2 person in an elevator at one time. I understand that there are families with more than two that is okay because you are in your bubble. Please respect the rules that are put in place by translink. read more

Translink - Public Transportation Near Me - Burnaby, British Columbia

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This post is about Translink and City of Vancouver. I was waiting for next bust at bus loop but suddenly cancelled. Another bus driver explained us the reason that somebody who was on previous bus had broken the window. As the bus go through downtown eastside, I won't surprise it had happened and can't complain the driver because it might had happened while he was driving. My suggestion is Translink should have security person on each bus. Checking bus fare and misbehaviour. Security camera is pointless nowadays. read more

During the weather last week the service was pretty good considering the conditions. On another note I take my husband out a couple of times a week with Handidart. Sometimes I am waiting at least 15 minutes on the phone to book. Can something be created where we can book online. When you are a caregiver 15 minutes waiting on the phone makes it hard to get something done. I think it would help caregivers and nursing homes and be much quicker for everyone. read more

Skytrain attendants are hard to find -- instead of having one or two at every station, there will be three or four at one station, and instead of walking up and down the platform, keeping an eye on things and making themselves visible to passengers who may need assistance, they usually huddle at one end of the station, with their back to the public so that you can't see them or easily flag them down, or they are stand behind a pillar, hidden from view. And they are often rude and incompetent, or plain useless. For example, several months ago (pre-pandemic), some asshole was running on the skytrain platform and almost knocked me onto the track. There were four attendants mere feet away, but they didn't see the incident because they were huddled together, chatting, with their back turned to the public. Another time, there was a skytrain delay that had been going on for some time, and I asked what was going on, the the attendant said nothing was wrong -- luckily there was another attendant who knew what was going on -- there definitely was a problem. But the worst incident that I have encountered occurred on Wednesday May 13th. Around 7:45am, I arrived at Waterfront Station on the Expo Line. There are two exits from the Expo Line platform -- one that leads out to Howe Street, and one that leads out to Cordova Street, in which you must walk through the station building (and push your way past people who have not yet grasped how to use an escalator or fare gate). I always exit through the Howe Street exit (unless I am grabbing A&W for breakfast), as it is quicker, and also closer to my work. I also always sit in the last car (unless there is a creep) and exit through the skytrain door at the end of the train (unless there is someone blocking it), as it is closest to the exit. I like efficiency, and avoiding people (my habits have not changed during the pandemic -- I have always avoided people as much as possible). Bikes are allowed on the skytrain, except in the direction of rush hour travel during morning and evening rush hour. Despite this rule (which I like), assholes always bring their bikes on the skytrain during rush hour, and of course you can never flag down an attendant to kick them off (because they are hiding behind a pillar, or at the end of the station, or have their back to the public). And even when they see people bringing their bikes on or off a train during rush hour (or carrying them on the escalator, which is not allowed, as it is a safety issue and blocks others from using the escalator), they don't do a damn thing. During the pandemic, more and more people started bringing bikes on during rush hour, and at first, it wasn't such a big deal, as the trains were relatively empty, but over the past month, the trains have gotten more and more crowded. On the morning of Wednesday May 13th, TWO bikes came on to my skytrain car, which was pretty crowded with commuters. So at Waterfront, when I saw some attendants, I wanted to ask them if bikes were still forbidden during rush hour (the bikes had gotten off before Waterfront). As usual, I got off the train closest to the Howe Street exit, and I saw three or four attendants, huddled together (no physical distancing was being practiced), at the end of the platform, towards the Cordova Street exit. As I approached them, they started YELLING at me. I couldn't quite hear what they were saying, as I was quite some distance away, but I could tell they were YELLING at me. I was annoyed, but I wanted to ask my question, which I had a RIGHT to -- it is their JOB to answer questions and help the public. So despite them yelling at me, I continued to approach them (I am not going to let them bully me), to their annoyance, to ask my question (and no, bikes are still not allowed). I asked them whey they were yelling at me, and they said they were trying to save me from walking down the platform as the Cordova Street entrance was closed. I told them that they were RUDE, and that if they wanted to alert the public to the fact that the entrance was closed, they should be standing in the middle of the platform or closer to the other exit, to direct people -- standing at the end of the platform is bloody useless, as people will still have to walk towards them to hear what they are saying. Also, if they wanted to "save me the walk", as they claimed, they could have approached me, instead of just standing there yelling. I was not impressed with them. A SIGN would have been far more effective, and done a better job. (Also, the story about the Cordova exit being closed was a lie -- the escalator was closed due to maintenance, but the stairs were not.) I will be putting in a complaint with Translink about the behaviour of these morons. [Yelp collections: Planes, Trains, and Automobiles; Rude!] read more

Terrible! Really bad service. They showed up an hour early, cancelled my ride home somehow, and rescheduled me for another ride which finally came 2 hours after scheduled pick up time. Terrible, horrible, awful. Avoid Translink whenever possible. read more

BS busses miss out of nowhere. 3-4 busses in a row miss for the same route. people are paying for this shit and still the inconsistency is fucked. One star cuz you can't move from zero read more

If you can get a bus, the bus takes you places --fine. But getting a bus is a whole different challenge. Arrival times are posted and can be WILDLY inaccurate. Like many people, I've sat at a bus stop using TransLink's updates while it showed a bus arriving in 3 minutes, 2 minutes, then suddenly 25 minutes. This isn't the case of one time a bus breaks down-- this is a common occurrence. It makes using transit for any work or appointment impossible. I've ended up desperately calling a taxi three times. And I'm not talking about a snowy day, or late at night. I'm talking calm, sunny afternoon, weekday, no traffic.... And no bus. My complaint is about the updates and posted arrival times-- they are nonsense. Trip planner and real time updates are not reliable within half and hour... That's just not doable for most people read more

I don't need 85 characters to tell you this company is a joke, constant strikes over paid drivers, cancellations warning, I have a job to get to I don't care about your drivers having it any better go to hell read more

A fortnightly review of 'services' by Translink we endured: Airport arrival to town. Evergreen line to Vancouver Westside and return, Richmond to Evergreen extension and return. Purchase of stored value cards. Bicycle accompanying traveller. Bureaucratic nonsense. Not one star, because we eventually 'got there'. Slow, uncomfortable, expensive for what it is. Poor / 'MEH', because of value / quality / grey matter, the ill conceived, non thinking stuff. One would think seeking advice from HONG KONG / TOKYO (experts in moving people by train) could have avoided many of Vancouver's shortfalls. Lots of genuine 'head scratching' experiences: Can't buy the orange senior / concession card at a station, need to 'FIND' the correct retailer = unacceptable when the subcontractor called COMPASS doesn't know and sends client on a wild goose chase to: 'used to sell' , 'sometimes does', 'we never sell compass cards' locations. Default purchase at stations is at the HIGHEST possible fare = unacceptable. A 90 minute journey, changing lines, with no washroom = unacceptable. A bicycle brought on board was really difficult in off peak travel. One space, too narrow to fit the tire in the slot on the Canada Line. Other lines we couldn't 'FIND' a bicycle 'space, and 3 bikes on the train was ridiculously cumbersome OFF PEAK. When it gets busy ? = fugettaboutit, we never took a bike onto the system other than 'quiet times'. 13 bucks ONE WAY per person from Airport station x 4 = 52 bucks to town OFF PEAK! = too dear. You want cars off the road and you charge too much at the park n ride= unacceptable. Outsource to Compass, with it's poorly run helpline / sales = unacceptable. Compare to other North American cities: Portland Oregon has hooks to hang up bicycles on their much larger train cars. Free parking at park n rides. Buy senior ticket in any station. Affordable. Boston Massachusetts offers weekly passes for 22 bucks. Purchase pass at any 'hub', in the station. Affordable. Convenient easy connections without long in and out 'walkabouts'. No need to 'tap' out, tap 'in' during the SAME journey. Whom is genuinely pleased with Vancouver and it's too small train system ? Why were train cars and tracks of such a SMALL size and NARROW gauge selected in the 1st place? Why are stations ill equipped? We shudder to think what it's like during 'rush' hour or special events. Sympathy for long suffering users, and understanding why they get 'back into their cars' to AVOID this 'service' = incroyable ! TWO stars / 'meh' read more

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I hate translink. I take the bus on a regular to school because i aint paying for gas in this day in age. Anyways this one old ass bus driver that quite possibly have a stoke at any minute will drive past me when the bus isnt even full and its in service. HE looks ay he and laughs and drives away, i am a paying customer read more

Translink opens a career at BC by this month of April. Several people have tried their luck to join the company. Although, HR didn't specify how many drivers they actually need but based from what i have seen, there where thousands. Most of the applicant were rejected in the examination, no wonder if they have clean BC record and hold class 1 (higher than class 2 bus drivers license). Their exam consist of scenario which is common and easy to answer. But i doubt how they choose new drivers? Some of their drivers don't even speak/write a simple english and they passed the exam. while other who are moderate to fluent level have failed including me, or they might want to show that they are hiring people but only hired 10 out of 1,000. read more

Today the #363 Southpoint (WR/SS) bus failed to show up again at stop #56136 for the third time in as many months. Today there were four of us waiting and waiting. For me, I had a 1.6 km walk ahead of me with three full bags of groceries - I'm 62. This route also has consistent problems with reckless drivers that speed, show up late routinely and don't obey traffic laws. Some drivers can barely hide their disdain and racism. Translink's online complaint form has been broken for months, so my only choice is to contact them by phone which is a lengthy process. Contacted my MLA but he only ignored me. As public services go, Translink is consistently one of the worst year after year, just like ICBC. read more

The driver at the 301 Newton exchange bus refused to let me off until he got to Scott road connections. And I am writing this complained. I give my current experience a 0/5 stars. read more

This should have been written years ago. After millions of dollars, Compass is the best they could think of? Why reinvent the wheel when they could have consulted the experts in London, Tokyo or HK. Crappy system with these transfer cards, let alone an environment hassle; elsewhere they use plastic tokens to drop off/tap. Oh one last thing, none of the management deserves making $100,000/year. read more

Translink - Public Transportation Near Me - Burnaby, British Columbia

SO much overhead! No wonder prices are so high. The business model appears all too similar to ICBC. More chiefs than indians. I WISH i was a highly paid chief. read more

the worst transportation system in the world. they have zero commitment towards their customers and the operators are extremely rude.

Translink you @&#%ing piece of @#$%. #*$@*! !!! &#%+! ? ? ? Translink's motto is basically: If it ain't broke, break it. Take a look at those fare gates See, they had a good system. To find when's the next bus you text your stop # to bus (33333). But now you gotta text the stop # AND the bus # which is rly superfluous and unneeded tbh. Not a big deal, except for the past two days I had difficulties figuring that out. Maybe I'm just a bimbo, but Translink's instructions were not clear. read more

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Poor management of schedules. For example: I am currently waiting at a stop that has been part of the current route for many years. I have watched 4 buses pass saying that they are full. I understand that it's full, but has Translink not once thought it would be a good idea to schedule multiple buses for busy routes? Despite showing up to the stop 30 minutes early, I am still waiting. And this isn't the first time this has happened to me at other stops! If you want a reliable transit service, Translink is arguably the worst there is. read more

Translink has faced a lot of criticism from citizens (or as Translink calls them "Customers"). However, the catastrophic transporation system that we have here is not really Translink's fault, because it is simply an instrument that is governed by other entities, such as Transport Canada. Translink cannot simply decide that it wants to build a good public transportion system, similar to European or Asian systems. All the ideology, decisions and management comes from the top. Another big issue is Translink's involvement in both road and public transporation projects. It has to decide what it wants to focus on, roads (for cars), or buses, rail, trams, etc. (for people). You can't sit on both chairs - you will simply fail in both tasks, instead of excelling in one. read more

Shame on Translink BC. You do not have a BC resident deserved bus services. I always commute in port coquitlam and coquitlam. Awful services. Sometimes the bus drivers do not stop at stations. For example around 1:50 pm on 12/13 /2021 at Pine tree street in the itersection of Pinetree and Glen , the bus driver ( 183) did stop while I was ready to get on. He was already late however he saw me but did not stop. Shame on your public transport. read more

Extremely unreliable. Bus rarely stops even when it is not full. R5 bus drives way too fast and soaked me from head to toe because bus driver was speeding through a yellow light. My bus driver for the R5 one day was very angry and was yelling at other drivers. They also have no clue how to drive in winter conditions and are also never prepared for it so they usually will rarely be operating in the winter. read more

Twice a year we get fare increases but no extra services/busses are being provided its the same service from 4 years ago. My biggest complaint is the drivers having a full blown panic when a snowflake starts to fall from the sky? This is dramatic and kinda pathetic, get it together if buses run in 2 feet of snow at minus 30 where I come from I am sure you guys can drive in 1 cm of snow! And if not buy some damn winter tires with the fare increases you keep scamming from us. I have seen countless of foreigners trying to use the bus tickets to transfer on the trains and this kind of jam should of been straightened out before the compass card was to be applied, I am sure they will have a whole new million dollar upgrade coming soon trying to make sure the 9% of non payers will be caught..... 1 million for 90 grand, nice. read more

Jan 27, 2021 Its been 3 years and translink said bus service would improve So far it hasn't , they were going to have more frequent bus service and more busses Well translink has been saying all this and it hasn't happened yet There aren't enough busses that go out to Coquitlam Centre from Lougheed Station So people prefer to take the bus rather than the train Sometimes bus drivers are letting people on the bus when they have no bus fare and well they should not be read more

For those of you who didn't get the memo, paying bus fare is optional. As you get on the bus, just look at the driver and say, "can I get a ride". Note as you do this you must keep walking as you won't be asking as much as your telling the driver YOU will be taking the ride. I cannot tell you how much it irks me to see how many free rides Translink gives away. On a 15 minute bus ride, I counted 15 people ask the driver for a ride. Those were the only ones I could see. That number does not include the people that used the rear doors for their free ride. That is a loss of $41.25 in 15 minutes a loss of $165 after an hour. Yikes! This is What will Translink do about the loss? Besides the optional fare, the buses always appear to be filled to capacity. At this time (7pm-ish) the busses run late or early or in clumps. Clumps meaning often you'll see three buses in a row that are on the same route, miss any of them your screwed! I'm looking forward to the warmer days, there will be less bussing and more walking in my future. read more

Translink - Full Bus! - Public Transportation Near Me - Burnaby, British Columbia

Translink BC Vancouver suck once again today's incident proves again and again Waiting for R4 at 3pm On the panel of the bus station say 3:02 and 3:10 for the next 2 R4s One R4 flys by and say not available at 3:07 , but there is passengers inside and it's not even half full I know this fucking driver , he always drive like nuts, not surprised if this fucker just wanted to go home so bad .called to complaint but the agent can't track down wtf is going on because BC translink GPS system has been down since last November . Fucking paying so much for this shit read more

There is a bus in Burnaby called 134 special that specifically goes by for students going to Burnaby North secondary. Being the only bus that goes by it a specific time, it is the worst and most unreliable bus. Kids have to call their parents to pick them up to have them take them to school. Unfortunately because of an accident I am no longer able to drive, my kid needs to take another route which therefore makes her at least an hour late to school. If it's a one time issue it's understandable but if it's consistently unreliable then it becomes a problem for students. I wish Translink would get their stuff together. Also this happened once were one of my kid lost their compass asked the bus driver if they can get on and he said no. But I see this all the time when they let drunk people get on for free. No wonder people Choose to drive instead. read more

Bus drivers downtown lined up near them Hyatt Regency was very helpful and B line 95 /express was very helpful to me. I was not familiar with Vancouver mass transit and they helped me get to Barnaby! Kudos for the nice people of Canada! read more

Everything is great in Vancouver, just some buses no on time or arrive early and leave early. Next is no service due to road repairs etc. there no good explanation where to go, what to do, how to find another bus. read more

It could be my terrible experiences with Halifax public transit or the fact that I live on five incredibly good bus routes, but I'm generally a pretty big fan of Translink. Sure, it's not cheap but nor is running a car. I've ridden at least four or five buses per day over the last 2.5 years and I could count on one hand the number of bad experiences I've had. Mostly, it's when the driver is so visibly angry that it makes everyone on the bus intensely uncomfortable, or when the driver lets a less-than-lucid person onto the bus who then proceeds to collapse in the aisle. Overall, Translink drivers are friendly, buses are approximately punctual, and rarely does a bus just not show up. Yep, Translink could be a whole lot better, but it sure could be far worse. read more

Translink - Public Transportation Near Me - Burnaby, British Columbia

I stopped working on March 19th. I started back on June 1st. Only part time . Tuesday through Thursday . 14 hrs a week. My employer would not let me travel during rush hr. I was very worried and anxious about travelling on the 321 to work on those days . I do not travel during peak hrs. I leave around 9:15 am . I worry because it is not mandatory for people to wear face masks and I do wear one and am very careful. I see people coughing without covering their face etc.. I feel that everyone should have to . IT HAS TO BE MANDATORY DURING THESE TIMES . Otherwise refuse them . It is very simple . I WOULD LIKE TO THANK ALL THE DRIVERS FOR WORKING . read more

I have no words for our transit system in Vancouver. Every. Day. I am let down by the lack of consistency and inability to stay on schedule. I wish we had a more viable option in Vancouver. Or perhaps I will move walking distance from work in order to avoid this nightmare. :( read more

This outfit is so horribly run. The job of every individual within Translink is to convince commuters to leave the car at home and take the train or bus instead. Every day they fail at this job. They don't even offer an app to push notifications telling us of service delays or issues. When the train is experiencing issues they think bus bridges are the answer, they're not. The bus drivers don't follow their schedules and on some routes it's not uncommon to see 3 buses of the same number driving almost bumper to bumper. Then no buses for the next 30 minutes. Many of my coworkers have returned to driving to work. I'm considering doing the same at this point. Even the little things that matter are not taken care of. They don't even place arrow decals on train station staircases to make the flow of people smoother. The compass gates are slow to open and not set up to handle the traffic going through them. The heads at Translink should tour other cities' public transportation systems to see how it's done. Check out Hong Kong and Tokyo for instance. Until then, we're suffering. read more

Translink is one shitty transit company. From phantom buses that don't exist contrary to posted schedules to a rail system that consistently fails, it might be faster to just walk. No joke, in many cases, it is. The whole system falls apart every time any minor problem occurs, making every minor glitch a major one. Funny how that works. And I thought Toronto had a terrible transit network. Update: Yep, still shitty. That upgrade at Metrotown is such a fucking fail that it's not even funny. read more

How are you asking for more money? Your companies drivers are late all thegoddamn time. They are rude and the schedule is just a fucking suggestion. I hate Translink. They are the worst. I left early today because of how shit you are and the bus I needed didnt evenshow till 11 min after the next one. Fire all the drivers and get new ones Also your sky train prices are to high and stilupidly priced no one has any of your fares in exact change you nonces. read more

Crappy customer service Re lost items and service interruptions. No need to get into specifics - they know they suck.

Can't believe a company can be this poorly run with such a large budget. It's not an exaggeration that it's a coin toss whether my local bus shows up on time if at all. 3 out of the past 4 times this week that I have tried to take the 619 it hasn't even showed up at all. read more

Needs driver turnover. The current drivers speed past people waiting to board without stopping for them. We were late for our appointment. I'm livid. read more