Caught Hullo from Vancouver. Unable to complete booking online for well over an hour. Extremely poor signage after the first direction. I am 78 years old, although pretty fit, I had a case with me after being on a cruise. I paid an extra $25 for my case, very difficult taking case down steep ramp, no one offering help to place suitcase, for me or people needing pre-boarding. Directed to wrong area for my premium seat.
Nanaimo departure, absolutely no offer of help retrieving my case, which was behind other peoples, so I had to manhandle all that myself. Same issue, steep ramp, then quite a long walk with suitcase to where I was being met.
Plenty of staff around, customer service absolutely doesn't exist.
When this service first began, as a person living on Vancouver Island, I was elated. Although through e-mails at that time, discovered that they were not taking luggage other than small carry ons, but they would in the future. Well, yes they now do at a premium, without help.
In addition, although I was not needing further transportation to and from the ferry, there was no shuttle at either end over that weekend.
First and only time with Hullo. Travelling with a case on BC Ferries, as a foot passenger is a breeze compared to this experience. read more