I love TransLink because of its network system. But I don't love it when buses never came unexpectedly (19) or hardcore delayed for 20 mins (08) on my 1st and 2nd day of my new job. I could write this review bcs thanks to TransLink I no longer have a job and I have more time to critic their schedule. Their update is horrible, the time schedule is useless, it's only there for decoration or something; sometimes the LED pole writes 'now' but I think they should change it to 'never'. TransLink has changed my life on my last day being a teenager and it was "traumatizing". Anyway, that's all I got. read more

Coming from a small northern community where buses are running 6 days of the week the transit system in Vancouver is one of a kind. All the bus drivers I encountered on the bus I took daily from my friend's place were nothing but kind, polite and very helpful. They informed me of which bus to get on and where to get off to get to my friend's place. If it is busy, the on board next stop display with the audio announcements are very helpful. The SkyTrain is the worlds longest automated train system of it's kind. None of the trains have drivers, they are clean, efficient and quiet. I used the SkyTrain to get from the Airport to Lafarge Lake station in about an hour and 20 minutes with 2 transfers. Be sure to buy a compass card if you're planning on using transit a lot. You can save time with a compass card by loading your fare products (stored value, day pass or monthly passes) on the card online and avoid standing in line to buy tickets. I used my whole trip using Compass and it was the easiest thing ever. Translink is really a model transit system for major centers and smaller communities alike. read more

Once upon a time, our hero lived in a land where it was feasible to take public transit everywhere and owning a car was a choice. Translink has done a fair job of developing the bus and SkyTrain system in the GVRD to support the public needs of a shifting population to fast-growing suburbs like Surrey. Major universities, schools, and attractions are fairly well served by TransLink, but smaller neighborhood routes sometimes require a 30 minute wait between buses. Overall, it's a decent system that has been boggled down by public consultations and challenged by the need to build infrastructure to make the 2010 Olympics feasible. However, change over the years has turned the system into a hub-and-spoke model; where direct routes once existed, now it takes a bus to a hub or a SkyTrain station and perhaps two transfers before getting to our hero's intended destination. PROS: - An integrated system of buses, ferries, and rapid transit. - Transit that's friendly to handicapped persons. - Most buses are equipped with bicycle racks. - Cheap UPass program for post-secondary students. - Ever-expanding SkyTrain system. CONS: - Exhaust fumes from using cheap diesel fuel gave union workers respiratory problems. - A lot of fare skippers due to lack of turnstiles and 3-door boarding on the 98 and 99 lines at major stops. - Frequent fare hikes. read more

There have been a handful of instances where my daughter has not been picked up by the bus. I am starting to think that she's being discriminated against. Bus drivers will look at her and continue driving. She is 15 years old. I have contacted customer service many times about these incidents but nothing seems to happen I have no idea why my daughter isn't getting picked up. The buses are not full, she takes the bus in a quiet part of town. She has a mask, she has bus fair. Shame on you Translink. read more

Translink is worst company in its existence; it's absolutely the worst I hope it gets rebooted by people who care about transit. customers like myself rely SO MUCH on transit and its schedule, so when it fails it hurts us all. Sometimes that means our jobs or being seen as unreliable even though customers give half more time to get to destinations because of being aware of how badly unreliable the services are. Please sell the company to a reliable source which can provide safe, affordable, reliable and quick services it's failing to provide at the current state read more

I was standing right in front of the stop with my bus card out and the driver just kept going. There were people on the bus, wasn't out of commission. Constantly disappointed by their service. read more

TransLink is an exercise in watching riders gradually stripped of their dignity by cranky drivers. No doubt they're having a bad day. But it's hard to imagine a positive future for a green city when public transportation strips people of their dignity. read more

They really need to put more buses for 100 and 148, was waiting out in the snow for an hour in the snow, they love skipping buses too, like they say on the schedule there should be a bus showing up at 5:23, but none showed up, not until 5:53. read more

45/100 Okay, well, there seems to be two postings, one in Vancouver and one for Metrotown, so I will review Metrotown and share my thoughts on public transport here. One evening I arrived at Metrotown heading downtown and dressed to impress. The Translink dude, was just leaning up against a post watching the action. I had a change purse full of toonies I took two out and put them in. The toonies were promptly spit out by the machine. This happened about TEN TIMES, before the Translink employee came and said "Can I help?" At which point he took a toonie and rubbed it on top of the machine. I kid you not! Laughing, I said "Oh, is THAT the secret!! And took my coin and did the same. Well, eventually I gave up and just got my change purse out to find a coin that the machine likes. Then, hooray! "Your ticket is printing...." reads the machine. I can now continue travelling on the Skytrain waiting for those scary Transit police that come along yelling "Tickets, please!!" WTH!?!? Am I in an Indiana Jones movie? Lets just hire an attendant to work the gate, and another to be on the train before there is some freak accident and there is no Translink employee around. I use the Skytrain to get downtown and sometimes take a bus as well. I do like that one ticket is good for 2 hours, so you can do a return trip or stopovers. But I still think the system is getting screwed with this whole honesty thing. Has this every happened to you? You send a text that says "Leaving Columbia, should be there soon" then, suddenly you notice the car start to sway. No. NOOOO, you think, but it is too late. Instead of the Millennium line you are on the Expo line headed for Surrey. Arghhh :- / So many improvements can be made, the System is hard to use if someone has not shown you. it is easy to become confused. If Vancouver wants to be the greenest city in the world they have a long way to go. The first step needs to be improvement in infrastructure and transit As for companies and other grandfathered agreements that are receiving free transit ride, well I believe now the only people who should receive free transit are those that have purchased condos in or closely around the skytrain. There of course would be criteria in place to determine who is eligible for the program. I say any new condo owner close enough to a station should receive one year free transit, edit: Gotta a really cool pic today, the "guts" of the ticket machine. When I asked the technician why it does not always take my toonie, he replied that for best results insert the coin with the head to the right. Sorry it's fuzzy.... http://www.yelp.ca/biz_photos/translink-burnaby?userid=ZCD-1Fif43ALxX2KT6WYrA#hwgL99mt6qihQs2h5lZtVA read more

Translink - For best results. Insert with head of coin to the right. - Public Transportation Near Me - Burnaby, British Columbia

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I live very close to the skytrain near Edmonds station and I have been requesting track maintenance for 4 weeks without any responses from Translink / Skytrain customer service. The westbound track causes the train to shriek, scream and squeal for approximately 400 metres for the past couple of months. The westbound trains pass by every 2-3 minutes. This means we, the residents of 2 condo complexes, cannot have doors and windows open if we want to be able to hear each other talk without yelling or hear the radio or TV. Nor can we spend time outside socializing or relaxing. In their online customer service report Translink specifically asks if you require a response to your report and then, if you say yes, asks for your email address. I requested a response to each of my reports and provided my email address. To date, I have filed 4 reports requesting track maintenance/service and have received no response from Translink to any of them. Nor has the track been fixed/serviced. read more

Been told I can get on and off the bus with my 2hr ticket but the bus driver on the way back told me that I had to get a new ticket and 5gat they accept cash only. Needless to say that this was not 9nly an inconvenience but is absolute obsolete in times of Covid. In addition to that I would've been left stranded given I didn't have any cash on me but a very lovely lady decided to pay for me. Absolute disgraceful poor service. read more

The buses gets so much delayed. I mean if it gets delayed there should be a system of sending new buses. I always get late. Today 319 Scott road station one was delayed and right after 2 buses were full. I waited for 35 min. I don't know why they don't work on this read more

Like most people in metro Vancouver, I take transit to work on a daily basis. I am absolutely fed up with their constant bus and skytrain delays especially during rush hours. The skytrain system breaks down very often and that results in long delays, overcrowded trains and people being late to work/school. A few times the skytrain system was shut down completely around 4pm after work and I had to bus back to Burnaby all the way from Downton for over 2 hours. Obviously, I had to wait for at least an hour in the line up to get on the crowded bus full of people in the same situation as I was. Quite often there is a problem that keeps the skytrain standing on tracks between stations or on stations for 5-10 minutes. People are in a rush, come on Translink!!!!! I really don't know why skytrain system sucks and why they can't build a reliable system, but they should ask for help in Asian countries like South Korea on how to build a proper train system. Over there, the subway trains never break down, no delays, and the trains are all spacious and equipped with proper air conditioners. This must be something to do with the poor quality of skytrain parts, computers, and maybe even bad mechanics. Another issue is with buses. Constantly late, too early, or don't show up at all. Sometimes there are two buses coming at the same time. Some bus drivers are idiots who just pass by my stop instead of letting me board (even when buses aren't full) or rudely close the doors in front of my face at the bus loop and leaving, clearly seeing me trying to board. Schedule. The worst transit schedule is on the weekends and holidays. Buses run more seldom and in addition to their usual unexpected delays it may add up to 20-30 minutes waiting time. Buses will of course be overcrowded and hot. Skytrain operation schedule is too short on Sundays and holidays (open too late in the morning and close too early at night). We have such a fast growing population in Vancouver that this terrible transit system can't keep up. I've complained to Translink so many times about the delays and rude bus drivers in the past but it seems useless. Their service only keeps declining with years but the fare prices keep increasing. Translink: Talk to specialists from South Korea or Japan and upgrade your transit system to their level! Also, treat your employees with respect so they can feel more satisfied at work and the quality of their work and customer service will significantly improve. read more

The gold standard for what public transportation in every big city should be. So I read the other negative reviews from the Vancouver natives on Translink and while I have no reason to doubt them, I gotta say own experience was pretty damn fine! This review is mainly for the Skytrain but I'll also touch on the bus system as well. Let me preface this by saying I've lived in NYC, Washington DC, Dallas, Miami, Seattle and a few other places, and it pains me to say that the Canucks are kicking our American asses when it comes to providing quality public transportation. The trains are all very clean, quiet, efficient, fast, and run on a regular basis (usually about 5 minutes between trains). Best to get a Compass card ahead of time ($6) and then you can fill it up on one of machines inside the station but the daily and monthly passes are the best value if you're gonna be running around a lot. We had no logistical issues and safety/security was never an issue in any of the stations. The views of the city and environs were great inside the cars and the trains got us to where we needed to go. Every city in the US needs a train system like this and Vancouver has had this jewel since the 80's. The bus system is admittedly a little more tedious and less efficient than the Skytrain but we knew this going in. Buses came by on a fairly basis and I don't recall ever waiting more than ten minutes. Except for the the Stanley Park route (which was jammed to the gills), we always managed to get a seat. The drivers were all great but a lot of the passengers were just whiny, petulant assholes (maybe some of them are the authors of the reviews here, heh). Yeah, there were some fare cheats (show me a city that DOESN'T have them) and traffic sucked occasionally, but all in all, it was a good experience and a lot better than hassling with parking and all the fees that go along with it all day. Well done city of Vancouver! read more

I am so appreciative of Jonathan, He drives the UBC 68 shuttle around campus. He is the most kind bus driver I have met since joining UBC. I want to personally say Thanks to him for his kind heart and great Service. God bless you Jonathan. read more

I'm going to give 5 stars because I don't want people to not take transit and revert to driving. However biking may be your best choice. Just avoid getting hit by cars.....somehow....But really, it deserves a 1 star. Bus drivers, in general, are pretty rad. No qualms there. Service- in the downtown area, pretty decent. Leave downtown even a step, and it turns to Horse $!*&. Waiting 20-30 minutes for a bus has become a regular affair. And then there's the transfer to another bus because they decided that a certain bus shouldn't head to a large bus station anymore. oh, another 15-20 minute wait. So, um...40-45 minutes to go maybe 6-7 kilometers? I could've walked home in that time. Yay for exercise! Rat Pack controlling the whole shindig- What do you do aside from accruing money from self made Long Term and Short Term Incentive Plans? You know the skytrain broke down a few times, so if you could many set aside some of your money to fix it....that would be great. Police- overpriced fare checkers. ( why ticket the homeless, humble hipsters, or senior citizen? Yep, because the homeless have a secret bank account where they keep extra money to pay for tickets and hipsters have rolls of bills tucked under their plaid shirts and army boots). Ok, these are very superficial things, and there's more to policing than that, I"m sure...at least I hope so. Really, it's not about the money, it's about this sense of entitlement that everyone seems to have opinions about. All in all, pretty superficial problems to our Transit system. But, unfortunately, the people controlling the whole thing can't quite catch the concept of social responsibility. read more

After getting out of Silvercity Cineplex at 1am , The mall was closed, so I had to walk all the way around to the skytrain platform... waited there and find out there is no more skytrain going to Joyce Collingwood station (westbound). So I went to the bus stop and waited for the Translink (#19). The only bus going that way. Needless to say, the bus was pretty clean and the driver was friendly for it being 0130am. Anyways, at Joyce, the bus turned left instead of right (to Joyce Collingwood station). So I got off and walked a few blocks to my relatives house. But if it wasnt for that bus, I might have had to walk in the rain for a quite few miles. I was able to use my pass from the Skytrain and since it is considered 1 zone after 630pm, the price was $2.50. read more

4.5 stars for Vancouver! I am comparing this municipal public transit experience to Toronto, California's San Francisco, Silicon Valley and San Diego, Spain, Germany, and Switzerland. 2 stars for drivers friendliness!! This past 8 days, I took Translink with 1 toddler and 1 baby in a stroller on a daily basis and the bus drivers announce my stroller and kindly asked other passengers to make room. Great accessibility! When I inquired about directions, or the right stop to get off I got very helpful replies, too. It might seem obvious, but it is not. The drivers often announces important connections at specific stops, such as SkyTrain. Puncuailty - check! +1 star Cleanliness - check! +1 star Great network/connections - check! +1 star The pricy fare ($2.75 per adult, as of June 21, 2015 - 2.5 year-old & baby were free) is really the only downside. But if this is what keeps it going, I gladly paid it. WAY TO GO TRANSLINK!! read more

Completely a waste of money. I take the 555 every morning at 5:34 AM for the last 2 years. Lately the bus driver has decided they want to leave at 5:30amn. Again a great example of the complete and total waste of our money at work. If they don't come late they leave early. Story of translinks life. You would think management would do something, but management is usually to busy standing together watching paint dry read more

Ok I'll follow the narrative here and agree that TRANSLINK COMPASS CARD is a piece of shit. I'm purchasing a monthly pass every month and every once in a while it's asking me for more money because it didn't register my tap in or out. No I'm not traveling into more zones then what I paid for and this is nothing but a scam on the large scale as I'm sure I'm not the only one. Whoever thought of reinventing hot water in this case and replacing monthly passes is plain retarded. read more

Buses tend not to stop on the West Georgia and Bidwell location. It is extremely frustrating to see them passing you at high speed when one has been signaling enough for them to see the waving, besides the fact that the stop has enough light even on a rainy morning. One of the goals of City Of Vancouver is to reduce the amount of cars on the roads to improve air quality, cut CO2 emissions, and help the environment. Well, they are not going to get it with this sloppy service. Very disappointing. read more

Ever plan to take 3 or 19 plan an hour ahead, it may work, but still can't be sure. Worst service.

Drivers are great. I lost my phone on the bus, so I contacted TransLink lost and found. They took my information & said if they found it they'll call me back. When I retraced my steps, all the bus drivers were so nice they let me go on their bus just to look for it. One driver even delayed leaving for just another minute to help me. Just my luck, a driver recognized my partner's face on my phone & told me which driver had it & when they would be back at the station. When that driver returned, he made sure I had all the right info before returning to me. Another time, one passenger told me to "go back to where I came from" & the driver defended me by saying racism isn't tolerated, that they would be reported and kicked off the bus if the passenger didn't comply. For people who experienced "bad drivers," I think we should think about what they've seen throughout the day. I met one who wears boxing gear because he was punched several times on the 20 bus. To ensure our safety, other bus drivers maintain composure despite other drivers acting aggressively around them. I'm not a bus driver, but I know it's hard to keep calm when other drivers around you aren't safe. I've been physically abused by someone, and it takes a strong mind to keep a positive attitude around others. They may not always smile, & they may not always wait for you when you're running late, but if you really need their help, they would intervene. As for the scheduling and occasional SkyTrain delays, that depends on how many drivers are working that day, unexpected events (e.g. heavy snow days), and recent SkyTrain updates. This would need an entirely different review cause it involves management, government, and the private company that partially owns TransLink (quite complicated and political). read more

Horrible bus experience. Waited 40mins for a bus to show up lmao. Every source of information Translink provides for the next bus time contradicts each other, providing different times. They wanna increase the price of buses too on July 1, yikes? This is why bussing is my last option when all other options are exhausted. Only positive outcome was that I met other people at the stop to talk to! read more

Translink - Public Transportation Near Me - Burnaby, British Columbia

Translink - what's up with your drivers?? It is not the first time, not the second that they absolutely ignore the bus stop at Bidwell and West Georgia. I was signaling very clearly at 7:35am, and the 250 didn't stop. You tell me how your day starts waiting under the rain that another bus driver thinks it's worth to stop there. read more

The schedule is useless because thia company didn't follow their own schedule, many passenger are late because of them. I'm hoping there is another transit company than this. If only i can gave this zero star, i will do it. read more

In the past, I've met some drivers who go beyond their job to give passengers a great experience. 4 years ago, a driver on the 99 b-line made a funny announcement as we boarded the bus, an entire script made like a parody of those safety announcements you hear before the plane takes off. It was great. But that was 4 years ago.. Now of days, the bus drivers are just terrible. Today, I witnessed the bus driver shut the doors on an older Chinese woman who sprinted as fast as she could to catch the bus. Passengers got off, and the Chinese lady made it just in time to be able to board, but the bus driver closed the doors on her and drove off. Note that she came from the direction that the bus was facing and arrived just in time to be able to board it; there was no reason for the driver to not see her and for her to be rejected like that. This is not the first time they do sh!t like that and I'm speaking up for these people whom I know probably wouldn't bother bringing this up in public, or don't know the language well enough to make a complaint. The lady was pretty disappointed, especially with the effort she put in to catch the bus. On my way back, the same sh!t happened. It was at a busy bus stop where there were 3 different buses (all running different bus routes) lined up behind each other. My bus was the 3rd one so I crossed the street to catch it and stood at the post where the bus was supposed to drive up to and pick their passengers up. The first two buses drove off and the 3rd bus driver saw that I wanted to board his bus. Instead, he waved at me when he passed by the post, and drove off. He was driving the bus pretty damn slow enough to stop the bus safely and let me in but nope, he drove off, making me late for work. What the heck!! This is all just in ONE day and I've seen two bus drivers doing that to passengers. I feel pretty damned offended as a customer of Translink. These bus drivers are absolute bullcrap. And I haven't even mentioned yet how NASTY all the buses and skytrains are! There's always dirt and juice creating new streaks and on the floor of the skytrains and buses. The floors are sticky as f. It has gotten to the point where you do not notice how DIRTY the vehicles are, but how CLEAN they are on that rare occasion that someone cleans it. Why go to an art gallery when you can find abstract on the skytrain floor? I'm scared to let my guitar cases touch that floor because I'm sure there is a 90% chance of getting some streak rolling toward my case and getting it sticky. I'd rather rest it on my shoes, or behind my back on my seat no matter how uncomfortable it gets. Bullshit for the money we pay. It gets wasted on everything but the quality of service we get. read more

Its vey awful at nights.Skytrain service is very slow specially from King George to Waterfront.It comew in 15-20 mins interval.Its pathetic.

I would just like to say. I hate you. Never on time. Always making people late and a cash grab every chance you can. You guys are the worst. I made a yelp acc just to tell the world how much I hate you. How do I have time to do this? Because your 20 min late again. read more

Inconsistent buses that can come every 20-25 minutes (I'm talking about you 84). Skytrain closes too early. Attendants do nothing except stand around. Overpriced tickets considering that my tax money subsidizes the transportation cost read more

Rude bus drivers with absolutely no customer service skills, VERY unreliable service, fails to post detours at stops, does not respond to customers on their online complaint site..time to buy a car. read more

4 years of busing, translink has allways been unreliable. Bus arrive late, leave early. Trains are slow, they stop in the middle track and smell like piss. The trains are clearly not washed properly the floor is stained with unsanitary fluids. read more

I have no complaints. I am from San Francisco and visited Vancouver last week with my family. It's a great walking city but there were a couple days we hopped on the bus. We were in the Mount Pleasant, Downtown and Stanley Park areas and every single one of the drivers were courteous, friendly, helpful. They go out of there way to help and don't make you feel bad for asking questions. What I truly noticed is just how they treated everyone. They were not just driving the bus but had great conversations, and engaging. And, not annoyed but sincerely welcoming to tourists. One incident that stuck out was Friday night heading to Gastown. Two women wanted to go one way, two men another. The driver kindly explained which way to go but when they got off the bus they were confused. The bus driver took the time to reopen the door, correcting them as he was driving away. It was funny and amazing at the same time. Thank you for making our vacation memorable! read more

I dont care about weird bus schedules if I can have a reliable schedule of it, except the phantom buses just kills me. It is not possible to plan around a bus that is on the schedule but never comes. Whats the point of having a schedule if nothing remotely resembles it other than at the first few stops. read more

Just had the greatest experience today bus 2572 at 10:54am I dropped my fair on the ground and the driver was so kind not to embarrass me. Just gave me a transfer.. read more

Translink - Not enough good things are said a out translink. I thought it a out time - Public Transportation Near Me - Burnaby, British Columbia

Can I give 0 stars?? One is too high. These guys always skip routes, come late, leave early, and they want to get paid MORE?! They go on strike screwing everyone over, and they already get paid $32 an hour. I can't stand this company. read more

It is a continous struggle trying to use translink service and I have found them completely unreliable. On three separate ocations I've been run off the road while I was in a painted bike lane horn blaring. Most of there drivers are spitefull. I transit every single day and they never seize to let me down after 8pm they forget how to time the trains properly with the sea bus so when you get off the train they close the sea bus in your face early then sit there anywhere from 4 to 6 minutes before you get to watch it leave with out you.there simply to lazy to hold the door and wait since they have to sit anyways adding an additional hour to the trip. after 8pm it's not only is it half the price but it's half the time to take to take a bus over the bridge your best avoiding the sea bus completely. They have two completely different routes called n24 one goes by my house on Lonsdale north van so I tried to come home after after avoiding the troubles of catching the sea bus and I got on the other n24 and it stranded me in Lynn valley leaving me to walk to Lonsdale at 1 am after a 11 hour day there completely disorganised and do not understand having two routes that are named the same creates problems to finish it off I watched a bus hit a bike that was on top of a curb and keep driving. This company is not professional and the don't care for as long as they have no compatition #bringbackbctransit read more

I just hate you Translink...we waited for so long with a stroller to get in, then the driver refuses us and finally 15min later two buses arrives with one empty... Check your line ups at some stops, check all the people getting in for free, GET OUT OF YOUR OFFICES AND OPEN YOUR EYES TO THE REALITY OF YOUR CLIENTS. We are buying a car to stop using Translink because we just can't take it anymore more. It has nothing to do with the bus drivers, but everything to do with your people in the office making stupid decisions. read more

THE WORST. Vancouver has outgrown our outdated,expensive, and unreliable transit service. They keep raising prices and decreasing service which makes using transit unbearable. It's a death spiral that translink can't seem to get out of. If transit is convenient, reasonably reliable, and cost effective more people will use it and fares can go down but we seem to be doing the complete opposite which is truly baffling. Try catching the bus to UBC, North Van, West Van or anywhere along Burrard or West Broadway, I promise you'll regret it. After 6 years of relying on transit I've totally had enough of Translink and the terrible service it comes with. read more

Why can't you just make the buses come when stated? Why do I have to wait 20 for bus that was supposed to come ten minutes ago? Where the fuck did it go did it vanish? read more