Quick and easy when you need a quick fix for your phone. They are super knowledgable and get the…read morejob done fairly quickly. Due to having boys that are not so easy with their phones this place is a lifesaver! The prices are very competitive. Parking can be tough as it is located in the Kroger shopping center.

Quick and easy, parking right in front of store can be a pain for they are right next to a subway…read more Pricing competitive. Nice young man helped me today. Will follow up after work is complete. They repair cell phones.

JAMES surpassed my expectations of a battery store. I had an urgent situation and was in need of a…read morebattery for my daughters Mercedes. I called to let them know she would be coming in and they had everything ready for her. James was knowledgeable and knew how to work with a foreign car. He changed out her battery and made sure there was no other underlying issues. He was kind and professional to my daughter and myself. A guy like him, that took all of my frantic questions, and completed this in record time should be acknowledged!!!

9 months ago, I left a 5-star review saying, "Knowledgeable and friendly staff ready to solve…read moreproblems to make the customer happy. I was happy when I left. Thanks!" But, today, with a dead battery, I have to change this rating to 2-stars and complain. They expect customers to somehow carry the dead battery back to their store where they say it can take anywhere from 24-48 hours for them to run tests to determine if the warranty claim will be honored. In my case, the warranty runs out in 3 more years, 2025. But, I am told by them NOT to get my vehicle jump started because that could interfere with their testing. Furthermore, they say that it would mean leaving my battery-less vehicle abandoned in their shopping center parking lot for 24-48 hours with no security. Since I have purchased vehicle batteries from other places and never run into such an arcane, inconvenient process to exercise the battery warranty for replacement, I feel I have no other choice but to write this as a warning to prospective customers. Do NOT buy a vehicle battery from here UNLESS you already have more than one vehicle. Because, if you only have one vehicle and their battery dies, it's not going to be easy to get a replacement. FYI, I also called the HQ of Batteries+ and they told me the same thing. In my opinion, this policy is designed to discourage customers from exercising their rights under the warranty and should be investigated by the proper authorities.

August 14, 2025…read more To Whom It May Concern: My name is Ms. Aurielle Thomas and I am a customer at T-Mobile. I have been a loyal customer for over 5 plus years. I wanted to continue service with you all and was interested in even seeing if my boss (C-Suite Executives and VPs) would be interested in creating a corporate account with you all or even enrolling in some services with you all. However, this is not something that I will be recommending and I will be switching carriers. On August 8, 2025 I went into your store in Austell, GA. Their address is 1757 East-West Connector Suite 480, Austell, GA 30106. I spoke with representative Paulette who was rushing me when I asked for assistance with upgrading my phone and purchasing AirPods. I had just paid my bill of 208 the week before and my current phone bill of 181 was not yet due. I wanted a new phone and AirPods as an early graduation gift to myself as I am set to walk for my Masters degree commencement ceremony this weekend. Long story short, when I attempted to upgrade my phone through the T-Life app and via website I received an error message. I asked the young lady (while she was standing by me and saw the error messages) that I did not want to be double charged. She reassured me that I would not be charged multiple times and to go home and try to do my upgrade again. I went home and DID NOT do as advised because as I suspected I was charged double along with several overdraft fees through my bank for a total of 199.60 not including the fees. I then went back to the store at the Austell location on 08/10/2025 and spoke with the manager and with a representative in the store to see if I could at least get my iPhone and air Pods since I was charged twice and was told no because they could not see the charge or order number even though the funds had been taken out of my bank account. The manager and the representative said that I would have to pay a third time in order to upgrade my phone. They were insensitive and very dismissive of what I had experienced. As a result, my account is in the negative, and I never received my phone or my AirPods. I am still waiting on funds to be credited back to my account. I am HIGHLY UPSET and DISSATISFIED with how I was treated in store and via phone. While calling back over the course of the past 2-3 days to receive updates I have keep receiving the run around. I have been promised by several reps that an internal investigation will be conducted and I would receive a call back and I have yet to receive a call from anyone. The phone staff kept cutting me off and being very dismissive of my concerns. When I went to another store in East Cobb, GA on yesterday their address is 4363 Roswell Rd, Marietta, GA 30062. They told me that they could not do anything either. They advised that I would have to wait as well. I spoke with the representative Quin in that store. I also, spoke with your Executive Representative via phone on August 14,2025 (today) named Jamie, who advised me that it may take up to 10 business days for the charge to resolve itself. He was very kind and understanding but could not fix this issue as internally due to the system being down but was finally able to add these details to the notes. He would have resolved this for me but he could not because he cannot internally see the charges even though it is clearly processing still on my bank account. I need someone to fix this like now!!!! I have screenshots to support this error messages and my bank account standing status as well. As stated before when the funds are returned to my account I will be leaving T-Mobile and upgrading elsewhere. Please do not get services with them. I will not be referring them corporately and I hope and pray no one ever has to go through what I am currently going through. Empathy, kindness, and respect as well as servitude towards the general public are extremely important when offering services to the general public, executives, managers, etc. It sounds like the entire team needs to be retrained and someone needs to have PIP review in my professional opinion. The next step will be leaving a review with the Better Business Bureau!!!

I had a horrible experience with a representative at the store. Very unenthusiastic greeting. Like…read morea "what you want type greeting". The type of service that will tell you what they can't do for you rather than what can do for you. I don't recommend sales reps that make it seem like doing business with them is an inconvenience to them.

Called looking for a 15amp breaker reset button for my boat on Saturday 6/6, about 1 hour before…read morebefore closing time. The person at the store couldn't seem to find or have an idea what I was referencing even though I gave them a specific part number. He put me on hold only to eventually hang up on me. I called back and was transferred to a different person who put me on hold for about 6 minutes before hanging up. I wasted so much time dealing with these unprofessional employees by the time I got to any of the auto parts store they would be closed.

Recently had an incredible customer service at the oreilly auto parts store located at 5021 Altoona…read moregateway, acworth, ga store. I was replacing a bad heater hose on my sons ford Ranger. The hose I ordered from ford turned out to not be correct. Not having the ability to order another hose, I headed to Oreillys. Walked into the store and was greeted by a young man by the name of "Grayson". I explained my situation to Grayson and willingness to pay whatever to find a solution. Grayson immediately began assembling the parts I needed. He however went above and beyond by actually assembling a complete hose. The sheer relief I felt knowing that I would be able to get the truck back on the road was tremendous. Grayson is an incredible asset, truly knowledgeable and his customer service should be acknowledged and rewarded. Chris Szeszko Cumming Georgia

Rick and the team at Ace Brookstone were incredible! Down to earth, helpful, made 2 keys old…read moreschool, when the tech at the big orange box store didn't work. Really refreshing and fair. Great experience all around and highly recommend!

Stopped by this Ace post Black Friday to make use of a coupon sent out…read more The item was in stock and it was a hassle to make payment. Returned two days later to pick up a birthday gift. Found items in line and they were on sale. Pointed out the items were on sale. I walked back to the rear of the building and removed the sales tag. Also pulled up the price using their Ace Smart phone app. Lower price was on the tag and the app. I was told that I should not remove the shelf tag. The clerk had to call over a manager to override the price. Yes I was able to get it at the sales price. Neither the manager nor the clerk apologized for the inconvenience and hassle. I was not thanked for my business and see no reason to visit this store again. I have made purchases at Ace in Cartersville and never had a problem. This Ace has Unhelpful folks!

I brought in a burned out specialty bulb to the Norcross store in Peachtree Industrial. The CSR…read morewent to the warehouse and gave me the bulbs. I also purchased a ballast. I paid by credit card. The purchased bulbs were not the correct ones and I ended up not needing the ballast. I went back to return and was told by the Counter CSR "we don't take returns". Even though THEY picked the wrong bulbs, and the ballast was still in its original packaging, AND there was no statement at the counter or on the receipt that there are NO returns, AND this policy wasn't mentioned during purchase - I am stuck with 4 expensive specialty light bulbs. Be sure you double check what you're getting is accurate instead of trusting Mayer's employees. Very poor customer service

Great customer service! I came in looking for a meter blank for an old receptacle and team behind…read morethe counter started diffing and found one that fit the open receptacle perfectly.

Amazing! Best customer service with a smile and those chink eyes. Love this storeread more

I love this place!! As stressful as it is to have a broken phone, it's awesome that I can take it…read morehere and have it professionally fixed SUPER FAST!! Extra bonus: it's inside the Walmart so I can even grab some groceries while they work on it. Everyone I've encountered there is friendly, but Mason is the absolute best!! I'd give them a hundred stars if I could

10/10 on customer service. Grant answered my questions, walked me around the store to find the…read moreitems I needed, assisted at check out and signed me up at the store for an account using a mobile number. He was knowledgeable, professional and kind. The store itself was clean, organized and hands down amazingly priced. I spent 1/5 of what I would have spent for the same hand tools here versus Home Depot or Lowe's and they come with a lifetime warranty, so if they break- just bring them back and swap them out. This is my new go to store! I would recommend to anyone looking for decently priced tools for simple projects at home.

These people are rude. They answer the phone and then after a few sentences I find I have been…read moretalking to an empty line. I call back and I get somebody on the line who talks like they are intoxicated, anyway I eventually asked for somebody else in the store to talk to and the person disconnected me again.